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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Maladministration ×

Showing 2,076 of 16,595 decisions matching "property"

Decisions

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28 Jun 2024 Maladministration Wandsworth Council (202317109) Case 202317109 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Pests in … 28 Jun 2024 Maladministration Wiltshire Council (202303945) Case 202303945 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord’s handling of … 27 Jun 2024 Maladministration Gosport Borough Council (202314200) Case 202314200 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports about damp and mould at his property. 27 Jun 2024 Maladministration Orbit Group Limited (202231176) Case 202231176 · Managing Relations The complaint is about the landlord’s handling of: Damp and Mould in the resident’s property. Heating and repairs in the … 27 Jun 2024 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202218933) Case 202218933 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak and subsequent repairs, damp and mould in the … 27 Jun 2024 Maladministration Richmond Housing Partnership Limited (202302911) Case 202302911 · Old Complaints Handling categories The complaint is about the landlord's handling of: the resident’s reports of a leak into the property. the complaint and … 27 Jun 2024 Maladministration Southend on Sea City Council (202344463) Case 202344463 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 27 Jun 2024 Maladministration Stonewater Limited (202301661) Case 202301661 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould in the resident’s property. The landlord’s … 26 Jun 2024 Maladministration ForHousing Limited (202302381) Case 202302381 · Old Property Condition migrated-2025 The complaint is about delays to repairs in the property and the compensation awarded. 26 Jun 2024 Maladministration Kirklees Council (202308305) Case 202308305 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of repairs to the property, specifically relating to broken guttering and repointing. Response … 26 Jun 2024 Maladministration Lewisham Council (202231986) Case 202231986 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of damp and mould. Handling of repairs to the resident’s window, door, and … 26 Jun 2024 Maladministration Longhurst Group Limited (202319059) Case 202319059 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and associated repairs at the resident’s property. … 26 Jun 2024 Maladministration Southern Housing (202304187) Case 202304187 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: a leak from the roof. damp and mould … 26 Jun 2024 Maladministration Southern Housing Group Limited (202221863) Case 202221863 · Managing Relations The landlord’s handling of the resident’s reports of heat loss from the property. This Service has also considered the landlord’s … 25 Jun 2024 Maladministration London Borough of Lambeth (202233709) Case 202233709 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: Reports of blockages in the resident's kitchen. Reports of mice infestation in … 24 Jun 2024 Maladministration A2Dominion Housing Group Limited (202305109) Case 202305109 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp in the property, including her concerns that … 24 Jun 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202233224) Case 202233224 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling. 22 Jun 2024 Maladministration Orbit Group Limited (202210269) Case 202210269 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repair issues in her property. 21 Jun 2024 Maladministration Homes Plus Limited (202312600) Case 202312600 · Managing Relations The complaint concerns the landlord’s handling of repairs to the outhouse of the resident’s property. This investigation has also considered … 20 Jun 2024 Maladministration Gentoo Group Limited (202314560) Case 202314560 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of … 20 Jun 2024 Maladministration Haringey London Borough Council (202317960) Case 202317960 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp/mould and structural damage within his property. The … 19 Jun 2024 Maladministration Haringey London Borough Council (202311643) Case 202311643 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has … 19 Jun 2024 Maladministration North West Leicestershire District Council (202310423) Case 202310423 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about repair issues at the property, including damp and … 18 Jun 2024 Maladministration Shepherds Bush Housing Association Limited (202211009) Case 202211009 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of noise nuisance from a neighbouring property. The landlord’s complaints handling … 17 Jun 2024 Maladministration Notting Hill Genesis (NHG) (202302662) Case 202302662 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The contractor causing damage to the windows. The … 14 Jun 2024 Maladministration Lambeth Council (202304116) Case 202304116 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of a leak at her property. The landlord’s record … 14 Jun 2024 Maladministration Newlon Housing Trust (202301134) Case 202301134 · Managing Relations The complaint is about: The landlord’s handling of the reports of emergency repairs due to lack of heating and hot … 13 Jun 2024 Maladministration Gateshead Metropolitan Borough Council (202233490) Case 202233490 · Managing Relations The complaint is about the condition of the property at the time of letting, and the landlord’s handling of the … 13 Jun 2024 Maladministration Places for People Group Limited (202209106) Case 202209106 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of the property being excessively cold. 7 Jun 2024 Maladministration Irwell Valley Housing Association Limited (202316078) Case 202316078 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 31 May 2024 Maladministration Cornwall Housing Limited (202219381) Case 202219381 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak from the roof at her property. … 31 May 2024 Maladministration Derby Homes Limited (202323553) Case 202323553 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports that the property was unsuitable and needed adaptations. The … 31 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202204359) Case 202204359 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of Remedial works following a leak. Its handling of asbestos removal at the … 31 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306096) Case 202306096 · Managing Relations The complaint is about; The landlord’s handling of the resident’s reports of a leak in the property. The associated complaint … 31 May 2024 Maladministration Orbit Housing Association Limited (202322643) Case 202322643 · Managing Relations The complaint is about the landlord's response to various reports of repairs within the property, including damp and mould. The … 30 May 2024 Maladministration Birmingham City Council (202304916) Case 202304916 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of flooding in his garden and the side of … 30 May 2024 Maladministration Camden Council (202315839) Case 202315839 · Managing Relations The complaint is about: The landlord’s handling of damp and drainage repairs at the resident’s property. The landlord’s handling of … 30 May 2024 Maladministration Citizen Housing (202228236) Case 202228236 · Managing Relations The complaint is about the landlord’s handling of the applicant’s application to succeed her deceased grandmother’s property and whether it … 30 May 2024 Maladministration London Borough of Hackney (202302021) Case 202302021 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of upsurges in water into her property. The landlord’s … 30 May 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202315322) Case 202315322 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s … 30 May 2024 Maladministration Milton Keynes City Council (202309298) Case 202309298 · Managing Relations The complaint is about the landlord’s handling of: Water ingress from the balcony above the property. Repairs following a burst … 30 May 2024 Maladministration Sanctuary Housing Association (202223664) Case 202223664 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak and resultant damp and mould at … 30 May 2024 Maladministration Wigan Metropolitan Borough Council (202102568) Case 202102568 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) outside his property. This report has … 29 May 2024 Maladministration Lambeth Council (202205445) Case 202205445 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Leaks, damp and mould in his property. His reports of subletting … 29 May 2024 Maladministration London Borough of Brent (202234539) Case 202234539 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks in the property between April 2021 and January 2022. … 28 May 2024 Maladministration Haringey London Borough Council (202232783) Case 202232783 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a leak in the resident’s property. 28 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202311071) Case 202311071 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about her transfer to a new property. 28 May 2024 Maladministration Milton Keynes City Council (202307884) Case 202307884 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould throughout the property. Outstanding repairs. … 28 May 2024 Maladministration The Guinness Partnership Limited (202304209) Case 202304209 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about gas safety at her property. 24 May 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202222895) Case 202222895 · Estate Management The resident’s complaint is about: The landlord’s handing of requests for repairs to windows and doors at the resident’s property. …