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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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2 Dec 2024 Maladministration Clarion Housing Association Limited (202408018) Case 202408018 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Communal lighting repairs. The Ombudsman … 2 Dec 2024 Maladministration East Midlands Housing Group Limited (202305125) Case 202305125 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB). 30 Nov 2024 Maladministration Paragon Asra Housing Limited (202124501) Case 202124501 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs in the property including leaks, damp, and … 29 Nov 2024 Maladministration Accent Housing Limited (202303477) Case 202303477 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of draughts and the property not retaining heat. Reports … 29 Nov 2024 Maladministration Clarion Housing Association Limited (202222119) Case 202222119 · Moving/Buying/Selling Home The complaint is about the way the landlord handled the resident’s: Reports of an ongoing leak from a roof terrace. … 29 Nov 2024 Maladministration Clarion Housing Association Limited (202305122) Case 202305122 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould repairs and improvement work. The associated complaint. 29 Nov 2024 Maladministration Clarion Housing Association Limited (202318286) Case 202318286 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of low water pressure and a lack of hot … 29 Nov 2024 Maladministration Home Group Limited (202228400) Case 202228400 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: Draughts and cold. A leak. The Ombudsman has … 29 Nov 2024 Maladministration Home Group Limited (202302832) Case 202302832 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of her property being cold. This Service has also … 29 Nov 2024 Maladministration Homes Plus Limited (202308385) Case 202308385 · Moving/Buying/Selling Home The complaint is about: the landlord’s response to the resident’s request to cut back the trees in her back garden. … 29 Nov 2024 Maladministration One Housing Group Limited (202305979) Case 202305979 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 29 Nov 2024 Maladministration One Housing Group Limited (202328255) Case 202328255 · Old Property Condition categories The complaint is about the landlord's handling of repairs to the boiler in the resident’s property. 29 Nov 2024 Maladministration One Vision Housing Limited (202317916) Case 202317916 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: Report of a leak. Request to repair or replace damaged … 29 Nov 2024 Maladministration Richmond Housing Partnership Limited (202324731) Case 202324731 · Information and data management This complaint is about the landlord’s response to the resident’s: Reports of damp and mould at the property. Reports of … 29 Nov 2024 Maladministration Southway Housing Trust (Manchester) Limited (202306857) Case 202306857 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her requests for repairs to her front gate and fencing. The … 29 Nov 2024 Maladministration Stonewater Limited (202234548) Case 202234548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise and antisocial behaviour (ASB). 28 Nov 2024 Maladministration Citizen Housing Group Limited (202315154) Case 202315154 · Old Property Condition categories This complaint is about the landlord’s handling of reports of damp and mould. 28 Nov 2024 Maladministration Curo Places Limited (202320562) Case 202320562 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s handling of an investigation into structural concerns about the property. The Ombudsman has … 28 Nov 2024 Maladministration Eastlight Community Homes Limited (202311363) Case 202311363 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s report of the ceiling collapsing. The landlord’s complaint handling has … 28 Nov 2024 Maladministration Home Group Limited (202221637) Case 202221637 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s guttering and roof. The resident’s complaint. 28 Nov 2024 Maladministration Lincolnshire Housing Partnership Limited (202313318) Case 202313318 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of: Staff conduct. Damage caused by a leak. The … 28 Nov 2024 Maladministration Orbit Group Limited (202225124) Case 202225124 · Old Property Condition categories The landlord’s response to the resident’s complaint about her request for fencing and repairs. 28 Nov 2024 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202400591) Case 202400591 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of repairs to resolve damp and mould. Decision not to decant the resident. … 27 Nov 2024 Maladministration Abri Group Limited (202228061) Case 202228061 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns that a neighbour had erected a patio and fence … 27 Nov 2024 Maladministration Irwell Valley Housing Association Limited (202308371) Case 202308371 · Estate Management The complaint is about the landlord’s handling of the: Resident’s reports of concerns with the communal cleaning. Resident’s reports of … 27 Nov 2024 Maladministration Islington and Shoreditch Housing Association Limited (202305280) Case 202305280 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s request for repairs to the wet room in the property. … 27 Nov 2024 Maladministration One Housing Group Limited (202310823) Case 202310823 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about excessive heat and poor ventilation in the property … 27 Nov 2024 Maladministration One Housing Group Limited (202316616) Case 202316616 · Old Property Condition migrated-2025 The complaint is about the resident’s reports about the landlord’s handling of repairs to the metal panel attached to her … 27 Nov 2024 Maladministration Orbit Group Limited (202300902) Case 202300902 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak, and the associated repairs. The Ombudsman … 27 Nov 2024 Maladministration Shepherds Bush Housing Association Limited (202305835) Case 202305835 · Old Tenants Behaviour categories The complaint concerns the landlord's response to the resident’s reports of strong smells in her flat. 27 Nov 2024 Maladministration Stonewater Limited (202225980) Case 202225980 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a broken fence and other garden issues. The … 27 Nov 2024 Maladministration Stonewater Limited (202318462) Case 202318462 · Managing Relations The complaint is about the landlord’s handling of: the resident’s request for adaptations. the associated complaint. 27 Nov 2024 Maladministration The Industrial Dwellings Society (1885) Limited (202344796) Case 202344796 · Old Property Condition categories The resident’s complaint was about the landlord’s handling of reports of damp and mould and of a leak flooding the … 26 Nov 2024 Maladministration Aster Group Limited (202305147) Case 202305147 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. 26 Nov 2024 Maladministration Hexagon Housing Association Limited (202318042) Case 202318042 · Managing Relations The complaint is about the condition of the property at the start of the tenancy and the landlord’s handling of … 26 Nov 2024 Maladministration Places for People Group Limited (202348597) Case 202348597 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports about repairs to his kitchen, including his request for … 25 Nov 2024 Maladministration A2Dominion Housing Group Limited (202234916) Case 202234916 · Financial The complaint is about the landlord’s handling of the resident’s request for further information about its 2021/2022 service charges. The … 25 Nov 2024 Maladministration Longhurst Group Limited (202313632) Case 202313632 · Estate Management The complaint is about the landlord's handling of: Communal repairs. The communal cleaning. The resident’s associated complaint. 25 Nov 2024 Maladministration One Housing Group Limited (202320330) Case 202320330 · Managing Relations The complaint is about the landlord’s communication regarding obtaining an energy performance certificate and its process for installing solar panels. … 25 Nov 2024 Maladministration Places for People Group Limited (202324322) Case 202324322 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould. Resident’s reports of concerns with … 22 Nov 2024 Maladministration Hyde Housing Association Limited (202232032) Case 202232032 · Old Property Condition categories The complaint is about the landlord’s handling of boiler repairs. 22 Nov 2024 Maladministration Hyde Housing Association Limited (202308650) Case 202308650 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's concerns with the boiler and its subsequent offer of compensation. 22 Nov 2024 Maladministration Places for People Group Limited (202337962) Case 202337962 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould and associated repairs at … 22 Nov 2024 Maladministration Shian Housing Association Limited (202310376) Case 202310376 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to repair her central heating system. The Ombudsman has … 21 Nov 2024 Maladministration Accent Housing Limited (202305751) Case 202305751 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the windows and doors in the resident’s property. The Ombudsman … 21 Nov 2024 Maladministration Plymouth Community Homes Limited (202336249) Case 202336249 · Financial The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 21 Nov 2024 Maladministration The Guinness Partnership Limited (202317444) Case 202317444 · Managing Relations The complaint is about the landlord’s handling of the resident’s: responsive repairs. subsequent complaint. 20 Nov 2024 Maladministration ForHousing Limited (202308903) Case 202308903 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of a leak from the flat upstairs . The … 20 Nov 2024 Maladministration Ongo Homes Limited (202310362) Case 202310362 · Estate Management The complaint is about the landlord’s handling of the resident’s: Requests for tree maintenance. Gate alteration requests. Associated complaint. 20 Nov 2024 Maladministration Places for People Group Limited (202218714) Case 202218714 · Managing Relations The complaint is about the landlord’s handling of repairs at the resident’s property. The Ombudsman has also considered the landlord’s …