Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the landlord’s handling of the resident’s reports of a neighbour’s security lights shining into her property, and antisocial behaviour (ASB) by this neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould in the communal hallway; associated complaint.
The complaint is about the landlord’s handling of its request for the removal of items in the communal garden.
The complaint is about the landlord’s response to the resident’s request for compensation due to failings in its handling of her mould reports.
The resident’s complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: an electrical inspection test. the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) causing health and safety risks. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and harassment. We have also considered the landlord’s handling of the associated complaints.
The complaint is about the landlord’s response to the resident’s reports of repairs to the hot water system.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. This report also considers the landlord’s complaint handling.
This complaint is about the landlord’s handling of reports about drainage issues and subsequent repairs in the resident’s property.
The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. Associated complaint.
The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB) and request for compensation. complaint.
The complaint is about the landlord’s response to the resident’s reports of a leak. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s request to replace the heating system and improve the property’s energy efficiency. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
The complaint is about the landlord’s handling of repairs to the bathroom.
The complaint is about the landlord’s response to the resident’s request for reasonable adjustments. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the landlord’s complaint handling.
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and request for an electronic gate to be installed.
The complaint is about the landlord’s handling of the resident’s reports of drainage problems.
The complaint relates to the landlord’s response to the resident’s concerns about damp.
The complaint is about the landlord’s handling of the resident’s reports of: Rat droppings in the loft. Issues with the roof and guttering and subsequent damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports about loss of heating and hot water. This Service has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water at her property. Complaint.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Service has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: Repairs to: The communal front and back doors. A wall within the communal area. Reports of antisocial behaviour (ASB) within the communal area. A request to review the services provided in relation to the grounds maintenance and communal cleaning service charges.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak and damage to the living room ceiling. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbours. Request for a management move. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s: Response to the resident’s queries about her rent account and service charge. Complaint handling.
The complaint is about the landlord’s handling of repairs at the property.
The complaint is about the landlord’s response to the resident’s concerns in relation to changing the communal door lock.
The complaint is about the landlord’s response to the resident’s reports of: Leaks in the carpark. Leaks on the balcony. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s handling of the resident’s concerns about the boiler, including her request that it be replaced.
The complaint is about the landlord’s handling of damp and mould repairs at the property. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of issues with the lifts in the building. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a roof leak into the loft. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about: The landlord’s handling of a leak. The landlord’s handling of damp and mould. The landlord’s offer of compensation. The Ombudsman has also considered the landlords complaint handling.
The landlord’s handling of the resident’s reports of anti social behaviour (ASB).
The complaint is about the landlord's handling of the resident's reports of a neighbour storing bulky items in the communal garden.
The complaint is about the landlord’s handling of an ant infestation.
The complaint is about the landlord’s handling of: Roof repairs due to an intermittent leak. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Report that an electrical cable was incorrectly supplying electricity from her property to a separate garage below. Associated formal complaint.
The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of: the resident’s request for repairs to the kitchen drawers. the associated complaint.
The complaint is about the landlord’s response to: The resident’s: Concerns about the communal lift. Complaint about a staff member. A fault on the fire panel. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of reports of antisocial behaviour at or near the property. The Ombudsman has also taken the decision to investigate the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |