Westminster City Council (202323512)
The complaint is about the landlord’s handling of: reports of rodent infestation. the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Wigan Metropolitan Borough Council (202102568)
The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) outside his property. This report has also considered the landlord’s complaints handling.
Lambeth Council (202205445)
The resident’s complaint is about the landlord’s handling of: Leaks, damp and mould in his property. His reports of subletting and antisocial behaviour (ASB) in the flat above. The Ombudsman has also assessed the landlord’s complaint handling.
Norwich City Council (202316506)
The complaint is about the landlord’s handling of: Repairs to facia boards and guttering including its lack of communication regarding repairs. The resident’s reports of mould. The Ombudsman has also investigated the landlord’s complaint handling.
Haringey London Borough Council (202232783)
This complaint is about the landlord’s handling of a leak in the resident’s property.
Milton Keynes City Council (202307884)
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould throughout the property. Outstanding repairs. Staff conduct.
Camden Council (202304831)
The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water system. Reports of repairs to the kitchen window. The complaint and the level of compensation offered.
Thurrock Council (202203965)
The complaint is about the:
Harlow District Council (202306616)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202303320)
The complaint is about the landlord’s handling of: Repairs required to the property, including the need to rehouse the resident. The resident’s reports of damage to household items caused by damp and mould. The formal complaint.
Lambeth Council (202300789)
The complaint is about the landlord’s response to the resident’s reports of noise transference from her neighbour’s property. The report also looks at the landlord’s handling of the resident’s complaints.
Rugby Borough Council (202227307)
The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202230877)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Westminster City Council (202217180)
The complaint is about the landlord’s response to the resident’s reports about repair issues caused by damp. The Ombudsman has also investigated the landlord’s complaints handling.
Camden Council (202227578)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Islington Council (202227864)
The complaint is about the landlord’s handling of the resident’s reports about: Motorbikes parked inappropriately on the hardstanding around her block. Building waste left by residents in the external communal areas and pathways.
Leeds City Council (202220503)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A rat infestation. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Lewisham Council (202337128)
The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202303713)
The complaint is about the landlord’s handling of: Support and advice provided to the resident in relation to rent arrears. A request for translation services. The associated complaint.
Islington Council (202317656)
The complaint is about the landlord’s handling of the resident's reports of subsidence and damp and mould in the property.
Birmingham City Council (202309639)
The complaint is about the landlord’s: Handling of the mutual exchange. Response to the resident's reports of repairs following the mutual exchange. Complaints handling.
Islington Council (202232238)
This complaint is about the landlord’s handling of: The resident’s reports of neighbours incorrectly disposing of waste. The associated complaint.
Islington Council (202306224)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould at her property. The landlord’s complaint handling has also been investigated.
Lambeth Council (202320751)
The complaint is about the landlord’s handling of window repairs/replacement. The Ombudsman has also considered the landlord’s complaint handling.
Lincoln City Council (202308522)
The complaint is about: The landlord’s handling of repairs to damp and mould in the resident’s property. The landlord’s complaint handling.
Birmingham City Council (202310402)
This complaint is about the landlord’s handling of the resident’s concerns about the condition of her kitchen. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Harlow District Council (202229720)
The complaint is about the landlord’s: Response to reports of damage caused to the property due to a fire. Handling of the resident’s personal belongings when clearing the loft. Complaint handling.
South Tyneside Council (202313544)
The complaint is about the landlord’s handling of various repairs to the property.
Lewisham Council (202301524)
The complaint is about the landlord’s handling of the resident’s requests for service charge information.
Thurrock Council (202227472)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and related asbestos works. The Ombudsman has also investigated the landlord’s complaint handling.
Lambeth Council (202224448)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling.
Bury Metropolitan Borough Council (202226969)
The complaint is about the landlord’s handling of: Gas and fire safety checks. The resident’s complaint.
Camden Council (202322222)
The complaint is about the landlord’s response to reports of damp and mould, related repairs, and a crack in the window.
City of Wolverhampton Council (202208586)
The complaint is about the landlord's handling of: The resident's reports of damp and mould in the bedroom. The associated complaint.
Eastbourne Borough Council (202232743)
The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property.
Lambeth Council (202211778)
The complaint is about the landlord's response to the resident's: Reports of noise nuisance; Complaint.
Lewisham Council (202125843)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A pest infestation. The Ombudsman has also considered the landlord’s complaint handling.
Luton Borough Council (202222538)
The complaint is about the landlord’s: Response to the resident’s reports of: Floorboard repairs. Front door repairs. Damp and mould in the property. Handling of the resident’s concerns about: The condition of the windows. The condition of the loft insulation. Response to the resident’s request for heating to be installed …
Southwark Council (202309597)
The complaint concerns the landlord’s response following a fire to the property’s fuse box. This report has also considered the landlord’s complaints handling.
Swindon Borough Council (202230056)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould within the resident’s property, including associated repair work. The Ombudsman has considered the landlord’s handling of the resident’s complaint.
Barnsley Metropolitan Borough Council (202301659)
The complaint is about: The landlords handling of the reports of damp and mould in the residents property and the quality of the landlords repairs. This service has also considered the landlords handling of the residents complaint.
Havering Council (202226422)
REPORT COMPLAINT 202226422 Havering Council 29 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Kirklees Council (202322104)
The complaint is about: The landlord’s handling of leaks and the damage caused by those leaks.
Tamworth Borough Council (202310186)
The complaint is about the landlord’s handling of: Damp and mould. Repairs at the property.
Tower Hamlets Council (202209790)
The complaint is about the landlord’s decision to accept a notice to quit the joint tenancy and re-grant sole tenancy to the resident’s wife. We have also considered the landlord’s: record keeping. complaint handling.
Birmingham City Council (202227133)
The complaint is about the landlord’s handling of the resident’s reports of: A leak and associated damage. Maintenance of lifts within the building. The Ombudsman has also considered the complaint handling of the case.
North West Leicestershire District Council (202231410)
The complaint is about the landlord’s handling of: The resident’s reports of repairs. The complaint and level of compensation offered.
Camden Council (202311116)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. Cracks in internal walls and ceilings.
Birmingham City Council (202312120)
The complaint is about the landlord’s handling of plastering works in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202233336)
The complaint is about the landlord’s handling of reports of lack of heating, hot water, and water ingress though the boiler when it rained.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)