Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

Most recent first
27 Feb 2024 Maladministration Lambeth Council (202217300) Case 202217300 · Managing Relations The complaint is about the landlord’s handling of repairs to the bathroom. The Ombudsman has decided to investigate the landlord’s … 27 Feb 2024 Maladministration Portsmouth City Council (202224228) Case 202224228 · Managing Relations The complaint is about the conduct of the landlord’s staff in relation to the: Handling of the resident’s request to … 27 Feb 2024 Maladministration Stoke-on-Trent City Council (202122682) Case 202122682 · Managing Relations The complaint is about the landlord’s handling of concerns raised about the condition of the windows, doors, roof and guttering. … 26 Feb 2024 Maladministration Southwark Council (202222991) Case 202222991 · Managing Relations The complaint is about the landlord’s: Handling of outstanding repairs in the property. Handling of damp and mould in the … 26 Feb 2024 Maladministration Welwyn Hatfield Borough Council (202121999) Case 202121999 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, and the associated decant. Complaint. 26 Feb 2024 Maladministration Westminster City Council (202224845) Case 202224845 · Managing Relations The complaint is about the landlords handling of: The resident's reports related to the supply of hot water after it … 23 Feb 2024 Maladministration Norwich City Council (202201741) Case 202201741 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in her property. Complaint handling. 23 Feb 2024 Maladministration Reading Borough Council (202224195) Case 202224195 · Old Property Condition migrated-2025 The complaint is about the landlord's response to reports of a protruding gas pipe. 23 Feb 2024 Maladministration Westminster City Council (202125781) Case 202125781 · ASB/Abuse/Nuisance The complaint is about: 22 Feb 2024 Maladministration Exeter City Council (202214034) Case 202214034 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Leaks, damp, and mould at the resident’s property. Internal and external repairs … 22 Feb 2024 Maladministration Lambeth Council (202220999) Case 202220999 · Managing Relations The complaint is about the landlords handing of leaks into the residents property and the resulting damage. The landlords handling … 22 Feb 2024 Maladministration Lambeth Council (202222640) Case 202222640 · Financial The complaint is about the landlord’s handling of the resident’s: Queries about her service charges. Formal complaint. 22 Feb 2024 Maladministration Leeds City Council (202209319) Case 202209319 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding water leaking from a window and resulting damage … 22 Feb 2024 Maladministration Wealden District Council (202216732) Case 202216732 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s heat pump. 20 Feb 2024 Maladministration Haringey London Borough Council (202229540) Case 202229540 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for window repairs. Request for ceiling repairs. The Ombudsman … 20 Feb 2024 Maladministration South Kesteven District Council (202127106) Case 202127106 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Provision of keys for the … 19 Feb 2024 Maladministration St Albans City and District Council (202219922) Case 202219922 · Financial The complaint is about the landlord’s management of the section 20 consultation regarding service charges for roof renewal. The landlord’s … 18 Feb 2024 Maladministration Cambridge City Council (202223994) Case 202223994 · Estate Management The complaint is about the landlord’s handling of repairs to the communal door. The Ombudsman has also reviewed the landlord’s … 18 Feb 2024 Maladministration Southwark Council (202228633) Case 202228633 · Managing Relations The complaint is about the landlord’s handling of: Repair works, including the resident’s concerns about scaffolding and damage to paving … 16 Feb 2024 Maladministration Dacorum Borough Council (202206306) Case 202206306 · Managing Relations The complaint is about the landlord’s handling of: The renewal works to the kitchen, bathroom, and downstairs toilet. The resident’s … 15 Feb 2024 Maladministration Birmingham City Council (202218265) Case 202218265 · Managing Relations The complaint is about: The landlord’s handling of repairs to the boiler. The landlord’s response to concerns about the conduct … 15 Feb 2024 Maladministration Camden Council (202213332) Case 202213332 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also taken … 14 Feb 2024 Maladministration Crawley Borough Council (202201018) Case 202201018 · Managing Relations The complaint is about the landlord’s: Response to reports of leaks. Response to the associated repair work from the leaks. … 14 Feb 2024 Maladministration Leeds City Council (202219543) Case 202219543 · Managing Relations The complaint is about: The landlord's response to a reported leak. The landlord’s handling of the resident’s report of damage … 14 Feb 2024 Maladministration Milton Keynes City Council (202102710) Case 202102710 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The … 13 Feb 2024 Maladministration Haringey London Borough Council (202222160) Case 202222160 · Managing Relations The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the … 13 Feb 2024 Maladministration Southwark Council (202218329) Case 202218329 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s fire exit door. The resident’s request for anti-climb … 12 Feb 2024 Maladministration Wandsworth Council (202208885) Case 202208885 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of repairs, in particular: Kitchen units. Cracks in the … 9 Feb 2024 Maladministration Westminster City Council (202223813) Case 202223813 · Information and data management This complaint is about the landlord’s: Response to the resident’s concerns about leaks, damp and mould; Complaint handling. The Ombudsman … 8 Feb 2024 Maladministration Haringey London Borough Council (202221780) Case 202221780 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about multiple outstanding repairs. 7 Feb 2024 Maladministration Sheffield City Council (201902716) Case 201902716 · Managing Relations The residents have complained about the landlord’s handling of repairs issues, in particular: The installation of a new front door. … 6 Feb 2024 Maladministration Birmingham City Council (202217239) Case 202217239 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a replacement kitchen. This Service has also investigated … 5 Feb 2024 Maladministration Lambeth Council (202213082) Case 202213082 · Managing Relations REPORT COMPLAINT 202213082 Lambeth Council 5 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 2 Feb 2024 Maladministration Wolverhampton City Council (202208141) Case 202208141 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of: Requests for repairs. Requests for tree maintenance. A request to replace … 1 Feb 2024 Maladministration Camden Council (202215089) Case 202215089 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to refurbish her kitchen. The Ombudsman has also investigated … 1 Feb 2024 Maladministration Mid Devon District Council (202228837) Case 202228837 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating and hot water in the property. The Ombudsman … 1 Feb 2024 Maladministration Stoke-on-Trent City Council (202221758) Case 202221758 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a request to complete repairs in the resident’s bathroom. 31 Jan 2024 Maladministration Blackpool Council (202213281) Case 202213281 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports and concerns about the letting condition of her … 31 Jan 2024 Maladministration Haringey London Borough Council (202217942) Case 202217942 · Managing Relations The complaint is about the landlord’s handling of the resident’s report about the conduct of a repair’s operative. The landlord’s … 31 Jan 2024 Maladministration Norwich City Council (202224333) Case 202224333 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and request for repairs following a leak. … 31 Jan 2024 Maladministration Southwark Council (202209262) Case 202209262 · Managing Relations The complaint is about the landlord’s handling of property adaptations. The Ombudsman has also decided to investigate the landlord’s complaint … 31 Jan 2024 Maladministration Southwark Council (202216877) Case 202216877 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to his reports of anti-social behaviour (ASB) and a neighbour’s reports of … 30 Jan 2024 Maladministration Birmingham City Council (202216687) Case 202216687 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to her flooring. The Ombudsman has … 30 Jan 2024 Maladministration Camden Council (202233157) Case 202233157 · Managing Relations The resident’s complaint is about the landlord’s: Response to the resident’s reports of faults with the heating and hot water … 30 Jan 2024 Maladministration Lambeth Council (202109540) Case 202109540 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concern about charges for communal heating. Complaint. 29 Jan 2024 Maladministration Southwark Council (202122806) Case 202122806 · Managing Relations The complaint is about: The landlord’s handling of repair works following burst pipes and flooding. The landlord’s handling of the … 29 Jan 2024 Maladministration Waltham Forest Council (202200694) Case 202200694 · Managing Relations The resident’s complaint is about the landlord’s: Handling of repairs: Arising from a leak in the bathroom, and the subsequent … 24 Jan 2024 Maladministration Camden Council (202218919) Case 202218919 · Financial The complaint is about the landlord’s handling of: The resident’s reports of no gas supply in the property to enable … 24 Jan 2024 Maladministration Camden Council (202303779) Case 202303779 · Estate Management The complaint is about the landlord's response to the resident’s request for a parking space. The Ombudsman has also investigated … 24 Jan 2024 Maladministration Lewisham Council (202209215) Case 202209215 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of cracks in his property and the communal areas. …