Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "association" × Outcome: Maladministration ×

Showing 1,235 of 16,595 decisions matching "association"

Decisions

Most recent first
21 Aug 2023 Maladministration Wandle Housing Association Limited (202219681) Case 202219681 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident’s: Reports of damp and mould as well as cracks in … 14 Aug 2023 Maladministration Hyde Housing Association Limited (202114466) Case 202114466 · Managing Relations The complaint is about the landlord’s response to the resident’s: concerns about the price of their energy bills, following the … 11 Aug 2023 Maladministration Clarion Housing Association Limited (202208650) Case 202208650 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould in her bathroom and … 7 Aug 2023 Maladministration Hyde Housing Association Limited (202216788) Case 202216788 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s windows. The associated complaint. 7 Aug 2023 Maladministration Swan Housing Association Limited (202211196) Case 202211196 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould and associated repairs. 4 Aug 2023 Maladministration Sovereign Housing Association Limited (202014730) Case 202014730 · Managing Relations The complaint is about the landlord’s: 2 Aug 2023 Maladministration Hyde Housing Association Limited (202117735) Case 202117735 · Old Complaints Handling categories The complaint is about: the landlord’s handling of leaks in the property. the landlord’s handling of the complaint. 2 Aug 2023 Maladministration Sovereign Housing Association Limited (202210706) Case 202210706 · Managing Relations The complaint is about the landlord’s handling of the: Repairs to the property following a leak. A request for adaptations. … 1 Aug 2023 Maladministration Guinness Housing Association Limited (202122779) Case 202122779 · Managing Relations The complaint is about the landlord’s response to reports of water ingress, damp and outstanding repairs at the property. The … 31 Jul 2023 Maladministration Clarion Housing Association Limited (202016220) Case 202016220 · Financial The complaint is about: The landlord’s management of the service charge account for the property. The landlord’s handling of the … 31 Jul 2023 Maladministration Clarion Housing Association Limited (202120307) Case 202120307 · Estate Management The complaint is about the landlord’s handling of: works to an overhanging tree; the resident’s request for turf to be … 31 Jul 2023 Maladministration Clarion Housing Association Limited (202214536) Case 202214536 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: a leak in the property, and; a request that it reimburse the … 31 Jul 2023 Maladministration Sanctuary Housing Association (201914678) Case 201914678 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s … 31 Jul 2023 Maladministration Wandle Housing Association Limited (202124143) Case 202124143 · Managing Relations The complaint is about the landlord’s handling of: repair issues since the beginning of the tenancy, and the associated complaint. 27 Jul 2023 Maladministration Clarion Housing Association Limited (202125443) Case 202125443 · Managing Relations The complaint is about how the landlord responded to the resident’s reports of issues with her toilet cistern. The Ombudsman … 27 Jul 2023 Maladministration Clarion Housing Association Limited (202207792) Case 202207792 · Financial The complaint is about the landlord’s handling of the resident’s request for communal lighting credits, and the associated complaint handling. 27 Jul 2023 Maladministration Swan Housing Association Limited (202207036) Case 202207036 · Managing Relations The complaint is about the landlord’s handling of adaptation works to the rear of the property. The Ombudsman has also … 24 Jul 2023 Maladministration Hyde Housing Association Limited (202206474) Case 202206474 · Managing Relations The complaint is about the landlord’s handling of a leak in the property. The Ombudsman has also investigated the associated … 21 Jul 2023 Maladministration Clarion Housing Association Limited (202215501) Case 202215501 · Managing Relations The complaint is about the landlord’s handling of the resident’s application for mutual exchange (MEX). The landlord’s complaints handling has … 21 Jul 2023 Maladministration Clarion Housing Association Limited (202218786) Case 202218786 · Old Property Condition migrated-2025 The complaint is about: 21 Jul 2023 Maladministration Gateway Housing Association Limited (202117623) Case 202117623 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise from the communal hallway and upstairs flat. … 20 Jul 2023 Maladministration Hexagon Housing Association Limited (202105681) Case 202105681 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of: sewage leaking into the resident’s property from the drainage system; and the … 20 Jul 2023 Maladministration Hyde Housing Association Limited (202017021) Case 202017021 · Managing Relations The complaint is about the landlord’s: Record keeping. Handling of the resident’s reports of damp and mould in the property … 18 Jul 2023 Maladministration Hyde Housing Association Limited (202200018) Case 202200018 · Financial This complaint is about the landlord’s handling of: the resident’s queries about service charges, and; the resident’s complaint. 14 Jul 2023 Maladministration West Kent Housing Association (202207643) Case 202207643 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of remedial repairs to the roof of the block and electrical assessment of … 13 Jul 2023 Maladministration Sanctuary Housing Association (202123379) Case 202123379 · Estate Management The complaint is about: The resident’s reports of the landlord’s handling and alleged discrimination, harassment and bullying during the property … 13 Jul 2023 Maladministration Sovereign Housing Association Limited (202208936) Case 202208936 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of his reports of his home overheating. 10 Jul 2023 Maladministration Sovereign Housing Association Limited (202214966) Case 202214966 · Managing Relations The complaint concerns how the landlord handled: Repairs to the building’s centralised heating system. The replacement of the kitchen flooring … 6 Jul 2023 Maladministration Sanctuary Housing Association (202122141) Case 202122141 · Managing Relations The complaint is about the landlord’s: 30 Jun 2023 Maladministration Arhag Housing Association Limited (202200702) Case 202200702 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for: repairs to fix a leak; adaptations to the … 30 Jun 2023 Maladministration Clarion Housing Association Limited (202123583) Case 202123583 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling. This … 30 Jun 2023 Maladministration Clarion Housing Association Limited (202205710) Case 202205710 · Old Property Condition migrated-2025 The complaint is about how the landlord responded to the resident’s request for adaptations to improve her access to the … 30 Jun 2023 Maladministration Clarion Housing Association Limited (202215034) Case 202215034 · Managing Relations REPORT COMPLAINT 202215034 Clarion Housing Association Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jun 2023 Maladministration Hyde Housing Association Limited (202017270) Case 202017270 · Estate Management REPORT COMPLAINT 202017270 Hyde Housing Association Limited 12 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jun 2023 Maladministration Clarion Housing Association Limited (202124883) Case 202124883 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about her flooring in her property. 29 Jun 2023 Maladministration Guinness Housing Association Limited (201915461) Case 201915461 · Financial The complaint is about the landlord’s: management of the resident’s rent account, and; its complaint handling. 29 Jun 2023 Maladministration Sanctuary Housing Association (202206512) Case 202206512 · Managing Relations REPORT COMPLAINT 202206512 Sanctuary Housing Association 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jun 2023 Maladministration Sovereign Housing Association Limited (202208805) Case 202208805 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. … 28 Jun 2023 Maladministration Clarion Housing Association Limited (202101002) Case 202101002 · Managing Relations The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff … 28 Jun 2023 Maladministration Hyde Housing Association Limited (202102289) Case 202102289 · Estate Management The complaint is about the landlord’s handling of: Fire safety concerns and repairs following the removal of smoke detectors. Replacement … 28 Jun 2023 Maladministration Wandle Housing Association Limited (202123253) Case 202123253 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs. The landlord’s handling of the complaint. 27 Jun 2023 Maladministration Clarion Housing Association Limited (202202320) Case 202202320 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of issues with the communal lighting and garden. This … 27 Jun 2023 Maladministration Hyde Housing Association Limited (202109935) Case 202109935 · Financial This complaint is about the landlord’s response to: the resident’s service charge queries. The landlord’s handling of the associated complaint. 26 Jun 2023 Maladministration Estuary Housing Association Limited (202209474) Case 202209474 · Estate Management The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the underground car park. Associated … 26 Jun 2023 Maladministration Inquilab Housing Association Limited (202115670) Case 202115670 · Managing Relations REPORT COMPLAINT 202115670 Inquilab Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jun 2023 Maladministration Inquilab Housing Association Limited (202125616) Case 202125616 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of mould in her bathroom. The landlord’s complaint handling. 19 Jun 2023 Maladministration Hightown Housing Association Limited (202101957) Case 202101957 · Old Complaints Handling categories The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation … 19 Jun 2023 Maladministration Sanctuary Housing Association (202207418) Case 202207418 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a disturbance from a dripping noise in the bedroom at the resident’s … 15 Jun 2023 Maladministration Sanctuary Housing Association (202217276) Case 202217276 · Information and data management The complaint is about the landlord’s response to the resident’s reports about issues with her windows and damp and mould … 11 Jun 2023 Maladministration Hyde Housing Association Limited (202209517) Case 202209517 · Information and data management The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping.