Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202431209 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 November 2025 Background The resident lives in a 2-bed ground floor flat with her […]
Decision Case ID 202441501 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 November 2025 Background The resident lives in a 2 bedroom flat with her children. Her […]
Decision Case ID 202331688 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The property is a one-bedroom, ground floor flat. The […]
Decision Case ID 202432188 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a 2-bed house with her daughter. In June 2024, […]
Decision Case ID 202505383 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a 3-bedroom house with her 3 children. She […]
Decision Case ID 202428301 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident complained to the landlord about the heating system at […]
Decision Case ID 202331108 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 2-bedroom house. She has physical and […]
Decision Case ID 202429991 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 November 2025 Background The resident is the leaseholder of a first […]
Decision Case ID 202430309 and 202448811 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 21 November 2025 Background The resident lives in a flat with her 2 […]
Decision Case ID 202510667 Decision type Investigation Landlord Pinnacle Affordable Homes Ltd Landlord type For profit Occupancy Assured Shorthold Tenancy Date 21 November 2025 Background The resident has lived in the property with her […]
Decision Case ID 202428472 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 November 2025 Background The resident’s property is a converted maisonette, and the […]
Decision Case ID 202418621 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The resident complained about the landlord’s response to their report […]
Decision Case ID 202415093 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The landlord installed a new bathroom in the […]
Decision Case ID 202328620 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background The resident raised issues with the landlord […]
Decision Case ID 202347227 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident has a secure […]
Decision Case ID 202334817 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background The resident lives in a flat located […]
Decision Case ID 202307832 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 20 November 2025 Background The resident is a tenant of the landlord in a […]
Decision Case ID 202333817 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident reported that the landlord’s contractor attended to carry out an […]
Decision Case ID 202410238 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The property is a 2 bedroom flat. The resident was placed […]
Decision Case ID 202334096 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident was an assured tenant of a 2-bedroom ground floor flat […]
Decision Case ID 202222548 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident has lived in the property, a one-bedroom flat, since 2010. The […]
Decision Case ID 202428730 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident’s tenancy started in December 2023. When she tried to move […]
Decision Case ID 202415795 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background The resident lives in a fourth-floor flat with her […]
Decision Case ID 202335140 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 November 2025 Background The resident is a leaseholder who […]
Decision Case ID 202343176 Decision type Investigation Landlord Milton Keynes Council Landlord type Local Authority Occupancy Secure Tenancy Date 19 November 2025 Background The resident lives in a ground floor flat within a block of […]
Decision Case ID 202411969 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a 3-bedroom flat on the fourth […]
Decision Case ID 202316703 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 19 November 2025 Background The resident moved from another social landlord’s property […]
Decision Case ID 202216787 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 19 November 2025 Background The resident holds a secure tenancy with the landlord in a 1 bed […]
Decision Case ID 202328138 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 November 2025 Background The resident’s tenancy began on 27 October […]
Decision Case ID 202331964 Decision type Investigation Landlord Windrush Alliance UK Community Interest Company Landlord type Housing Association Occupancy Licence Date 17 November 2025 Background The resident had a licence with the landlord, and she […]
Decision Case ID 202414643 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a 2-bedroom house with her children. The tenancy […]
Decision Case ID 202347716 Decision type Investigation Landlord Cottsway Housing Association Limited Landlord type Housing Association Occupancy Applicant Date 18 November 2025 Background The applicant wanted to move into a 2-bedroom property advertised by the […]
Decision Case ID 202347909 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a first floor flat. She has physical and mental […]
Decision Case ID 202326587 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident has lived in the property, a 3-bedroom house since, […]
Decision Case ID 202452106 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident has a secure tenancy with […]
Decision Case ID 202429127 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a 2-bedroom flat with her partner […]
Decision Case ID 202426184 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in […]
Decision Case ID 202451129 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a 2-bedroom flat on the ground floor […]
Decision Case ID 202505763 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a maisonette. The landlord has recorded on 26 October […]
Decision Case ID 202445059 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in a 3-bedroom house with […]
Decision Case ID 202336251 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background Around November 2022, the resident said she reported several issues […]
Decision Case ID 202323151 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 November 2025 Background The resident lives in a 2-bedroom flat […]
Decision Case ID 202448622 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 November 2025 Background The resident lives on the 14th […]
Decision Case ID 202508248 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority Occupancy Secure Tenancy Date 17 November 2025 Background The resident lived at the property, a 3-bedroom house, with […]
Decision Case ID 202329073 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 November 2025 Background The resident lives in a 1-bedroom flat, located within a […]
Decision Case ID 202451888 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The property is a 1-bedroom maisonette in a block. It has a […]
Decision Case ID 202331886 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has been a tenant at the property since 2005. […]
Decision Case ID 202334695 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident reported that water was coming in through his window into […]
Decision Case ID 202510185 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident moved to the property as a direct let in November […]
Decision Case ID 202330110 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a house with […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |