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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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9 Sep 2025 Maladministration West Northamptonshire Council (202336643) Case 202336643 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of required repairs following a mutual exchange. Associated complaint. 8 Sep 2025 Maladministration Amplius Living (202401618) Case 202401618 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: The ground maintenance service. The maintenance of trees. … 8 Sep 2025 Maladministration Manchester City Council (202449412) Case 202449412 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report that there was an issue with damp and mould … 8 Sep 2025 Maladministration Notting Hill Genesis (202331059) Case 202331059 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about access to her garden. 8 Sep 2025 Maladministration Sanctuary Housing Association (202344107) Case 202344107 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request to repair or replace her windows and doors. 8 Sep 2025 Maladministration Southwark Council (202416413) Case 202416413 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of foxes causing noise nuisance and disturbance. The Ombudsman … 8 Sep 2025 Maladministration Southwark Council (202421325) Case 202421325 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: The resident’s reports of window issues. The associated complaint. 5 Sep 2025 Maladministration Amplius Living (202423616) Case 202423616 · Estate Management The complaint is about the landlord’s handling of the: Resident’s reports about the standard and frequency of grounds maintenance. Associated … 5 Sep 2025 Maladministration Curo Places Limited (202449268) Case 202449268 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 5 Sep 2025 Maladministration Haringey London Borough Council (202319401) Case 202319401 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to … 5 Sep 2025 Maladministration Hyde Housing Association Limited (202422113) Case 202422113 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the … 5 Sep 2025 Maladministration Jigsaw Homes Group Limited (202345927) Case 202345927 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water … 5 Sep 2025 Maladministration Lewes District Council (202413170) Case 202413170 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A rat infestation in his … 5 Sep 2025 Maladministration London Borough of Camden Council (202501426) Case 202501426 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from her sink. We have also … 5 Sep 2025 Maladministration London Borough of Lambeth (202422218) Case 202422218 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of an uneven garden surface. This report has also … 5 Sep 2025 Maladministration London Borough of Lambeth (202430174) Case 202430174 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould, and the associated repairs. The associated complaint. 5 Sep 2025 Maladministration London & Quadrant Housing Trust (202344079) Case 202344079 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows … 5 Sep 2025 Maladministration Nottingham City Council (202420013) Case 202420013 · Local Authority / ALMO or TMO The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have … 5 Sep 2025 Maladministration Southern Housing (202438252) Case 202438252 · Responsive repairs/activity The complaint is about the landlords handling of the resident’s reports of a roof leak. 4 Sep 2025 Maladministration A2Dominion Housing Group Limited (202314196) Case 202314196 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments. 4 Sep 2025 Maladministration Accent Housing Limited (202339280) Case 202339280 · Managing Relations The complaint is about the landlord’s handling of repairs to the wet room. The associated complaint. 4 Sep 2025 Maladministration Birmingham City Council (202346417) Case 202346417 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports about the condition of an outbuilding. The associated complaint. 4 Sep 2025 Maladministration City of York Council (202324420) Case 202324420 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s windows. We have also considered the associated complaint. 4 Sep 2025 Maladministration Clarion Housing Association Limited (202328170) Case 202328170 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for … 4 Sep 2025 Maladministration Futures Housing Group Limited (202424095) Case 202424095 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. 4 Sep 2025 Maladministration London & Quadrant Housing Trust (202413622) Case 202413622 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak from the boiler and the associated … 4 Sep 2025 Maladministration Platform Housing Group Limited (202415962) Case 202415962 · Managing Relations The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint. 3 Sep 2025 Maladministration Accent Housing Limited (202330977) Case 202330977 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about water ingress at her home. 3 Sep 2025 Maladministration Leicester City Council (202429843) Case 202429843 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of reports of noise nuisance. 3 Sep 2025 Maladministration London & Quadrant Housing Trust (202405907) Case 202405907 · Managing Relations The complaint is about the landlord’s response to reports of flooring issues. We have also considered the landlord’s complaint handling. 3 Sep 2025 Maladministration Somerset Council (202339598) Case 202339598 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about damp and mould in his home. 2 Sep 2025 Maladministration A2Dominion Housing Group Limited (202435432) Case 202435432 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident's reports of dampness at the property. 2 Sep 2025 Maladministration GreenSquareAccord Limited (202429508) Case 202429508 · Estate Management The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the … 2 Sep 2025 Maladministration Hexagon Housing Association Limited (202425750) Case 202425750 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home … 2 Sep 2025 Maladministration London & Quadrant Housing Trust (202422284) Case 202422284 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of a boiler repair. 2 Sep 2025 Maladministration Southern Housing (202336546) Case 202336546 · Financial The resident’s complaint is about the landlord’s handling of: Her service charge queries. Her request to change the communal lights. … 2 Sep 2025 Maladministration Sovereign Network Group (202449233) Case 202449233 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of a leak coming through the kitchen ceiling into … 1 Sep 2025 Maladministration London & Quadrant Housing Trust (202334938) Case 202334938 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to … 1 Sep 2025 Maladministration Paragon Asra Housing Limited (202444360) Case 202444360 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of damp and mould, the associated repairs and her … 31 Aug 2025 Maladministration GreenSquareAccord Limited (202451598) Case 202451598 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and window issues within the property. … 30 Aug 2025 Maladministration Amplius Living (202445868) Case 202445868 · Responsive repairs/activity The complaint is about the landlord’s handling of several repairs reported by the resident, including those to her doors and … 30 Aug 2025 Maladministration London & Quadrant Housing Trust (202342278) Case 202342278 · Managing Relations The complaint is about the landlord's handling of issues with ventilation and insulation in the resident’s property. We have also … 30 Aug 2025 Maladministration London & Quadrant Housing Trust (202451127) Case 202451127 · Responsive repairs/activity The complaint is about the landlord’s handling of the repair to the drainage system. 29 Aug 2025 Maladministration Adur District Council (202443324) Case 202443324 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of black mould in the property. The Ombudsman has also considered … 29 Aug 2025 Maladministration bpha Limited (202415213) Case 202415213 · Responsive repairs/activity The complaint is about the landlord’s handling of bathroom and kitchen repairs. 29 Aug 2025 Maladministration Clarion Housing Association Limited (202416025) Case 202416025 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the … 29 Aug 2025 Maladministration Curo Places Limited (202340054) Case 202340054 · Managing Relations The complaint is about the landlord’s response to the resident’s report of damp and mould. The Ombudsman has also considered … 29 Aug 2025 Maladministration Great Places Housing Association (202325078) Case 202325078 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of defects in a new build property. 29 Aug 2025 Maladministration Great Yarmouth Borough Council (202428969) Case 202428969 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s concerns about: The previous communal heating system The current Air … 29 Aug 2025 Maladministration Home Group Limited (202506547) Case 202506547 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The …