Housing Ombudsman Decisions

Newlon Housing Trust (202526199)

26 Feb 2026 Case 202526199 Maladministration Managing Relations

The landlord’s stage 1 response was delayed and confusingly incorporated the compensation offered in another complaint in its assessment of this complaint.

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Peabody Trust (202520789)

26 Feb 2026 Case 202520789 Maladministration Managing Relations

Decision Case ID 202520789 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident’s daughter told the landlord there was damp and mould in […]

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London & Quadrant Housing Trust (202519749)

25 Feb 2026 Case 202519749 Maladministration Managing Relations

10Decision Case ID 202519749 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 February 2026 Background The resident lives in a 3-bedroom ground floor […]

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London & Quadrant Housing Trust (202522963)

25 Feb 2026 Case 202522963 Maladministration Managing Relations

Decision Case ID 202522963 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident and her daughter have underlying health issues. […]

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Peabody Trust (202405777)

25 Feb 2026 Case 202405777 Maladministration Managing Relations

Decision Case ID 202405777 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 25 February 2026 Background Prior to completing the purchase of the property, which was a new-build property, […]

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The Extracare Charitable Trust (202323989)

25 Feb 2026 Case 202323989 Maladministration Managing Relations

Decision Case ID 202323989 Decision type Investigation Landlord The Extracare Charitable Trust Landlord type Housing Association Occupancy Shared Ownership Date 25 February 2026 Background The resident moved to the property in a retirement village […]

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Bromsgrove District Housing Trust Limited (202517937)

24 Feb 2026 Case 202517937 Maladministration Managing Relations

Decision Case ID 202517937 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident has lived in the property, a 2-bedroom […]

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London & Quadrant Housing Trust (202338664)

24 Feb 2026 Case 202338664 Maladministration Managing Relations

Decision Case ID 202338664 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives with his partner and 2 children. […]

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Peabody Trust (202514554)

24 Feb 2026 Case 202514554 Maladministration Financial

Decision Case ID 202514554 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives in a house. The landlord fitted replacement kitchen units […]

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London & Quadrant Housing Trust (202400282)

23 Feb 2026 Case 202400282 Maladministration Old Estate Management categories

Decision Case ID 202400282 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 23 February 2026 Background The resident lives in a flat on the fourth floor […]

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London & Quadrant Housing Trust (202508617)

20 Feb 2026 Case 202508617 Maladministration Managing Relations

Decision Case ID 202508617 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident lives in a flat with a solar […]

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Raven Housing Trust Limited (202423079)

20 Feb 2026 Case 202423079 Maladministration Managing Relations

Decision Case ID 202423079 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 February 2026 Background The resident lives with his daughter in a ground‑floor flat […]

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London & Quadrant Housing Trust (202334282)

19 Feb 2026 Case 202334282 Maladministration Estate Management

The landlord acknowledged that it delayed responding to the resident’s complaints. However, it did not acknowledge the full extent of its delay or other complaint handling failures.

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London & Quadrant Housing Trust (202423640)

19 Feb 2026 Case 202423640 Maladministration Managing Relations

Decision Case ID 202423640 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident reported mice in her property since she moved […]

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London & Quadrant Housing Trust (202440220)

19 Feb 2026 Case 202440220 Maladministration ASB/Abuse/Nuisance

Decision Case ID 202440220 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives in a semi-detached 1-bedroom general […]

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London & Quadrant Housing Trust (202516158)

19 Feb 2026 Case 202516158 Maladministration Managing Relations

Decision Case ID 202516158 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives in the property, a 2-bedroom maisonette […]

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London & Quadrant Housing Trust (202426646)

18 Feb 2026 Case 202426646 Maladministration Managing Relations

Decision Case ID 202426646 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident raised a formal complaint with the landlord […]

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London & Quadrant Housing Trust (202407303)

13 Feb 2026 Case 202407303 Maladministration Managing Relations

Decision Case ID 202407303 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 13 February 2026 Background The resident moved into the property in May […]

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London & Quadrant Housing Trust (202431536)

12 Feb 2026 Case 202431536 Maladministration Responsive repairs/activity

Decision Case ID 202431536 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident reported a leak in July 2024. […]

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Peabody Trust (202442761)

12 Feb 2026 Case 202442761 Maladministration Managing Relations

Decision Case ID 202442761 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident moved to the property, a one-bedroom, 3rd floor flat, in […]

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London & Quadrant Housing Trust (202414893)

9 Feb 2026 Case 202414893 Maladministration Managing Relations

Decision Case ID 202414893 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 9 February 2026 Background The property is a first floor flat with a […]

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London & Quadrant Housing Trust (202217857)

6 Feb 2026 Case 202217857 Maladministration Managing Relations

Decision Case ID 202217857 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background The resident said that he has reported various repair […]

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London & Quadrant Housing Trust (202328965)

4 Feb 2026 Case 202328965 Maladministration Health and Safety (inc. building safety)

Decision Case ID 202328965 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 2 February 2026 Background The property is in a block of flats on the […]

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London & Quadrant Housing Trust (202348232)

30 Jan 2026 Case 202348232 Maladministration Managing Relations

Decision Case ID 202348232 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident had an energy efficient hot water tank […]

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Raven Housing Trust Limited (202330231)

30 Jan 2026 Case 202330231 Maladministration Managing Relations

Decision Case ID 202330231 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 2-bedroom flat on the […]

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London & Quadrant Housing Trust (202409100)

29 Jan 2026 Case 202409100 Maladministration Managing Relations

Decision Case ID 202409100 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident complained about a blown window in the […]

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London & Quadrant Housing Trust (202431947)

29 Jan 2026 Case 202431947 Maladministration Managing Relations

Decision Case ID 202431947 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives in a house. In April 2024, […]

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London & Quadrant Housing Trust (202445227)

29 Jan 2026 Case 202445227 Maladministration Managing Relations

Decision Case ID 202445227 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident has lived in the property since September […]

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London & Quadrant Housing Trust (202513531)

29 Jan 2026 Case 202513531 Maladministration Estate Management

Decision Case ID 202513531 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident has an assured tenancy of the property […]

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London & Quadrant Housing Trust (202519929)

29 Jan 2026 Case 202519929 Maladministration Estate Management

Decision Case ID 202519929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives with her daughter. She complained to […]

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London & Quadrant Housing Trust (202301345)

28 Jan 2026 Case 202301345 Maladministration Managing Relations

Decision Case ID 202301345 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident instructed a legal advocate to initiate a […]

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London & Quadrant Housing Trust (202343720)

28 Jan 2026 Case 202343720 Maladministration Financial

Decision Case ID 202343720 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 28 January 2026 Background The resident lives on an estate comprising multiple blocks […]

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London & Quadrant Housing Trust (202437125)

28 Jan 2026 Case 202437125 Maladministration Managing Relations

Decision Case ID 202437125 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident was offered a property from the landlord’s […]

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London & Quadrant Housing Trust (202440409)

28 Jan 2026 Case 202440409 Maladministration Managing Relations

Decision Case ID 202440409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident complained about the landlord’s failure to provide […]

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London & Quadrant Housing Trust (202448645)

28 Jan 2026 Case 202448645 Maladministration Managing Relations

Decision Case ID 202448645 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a maisonette. She reported leaks […]

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Peabody Trust (202452065)

28 Jan 2026 Case 202452065 Maladministration Managing Relations

Decision Case ID 202452065 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The property is a 3-bedroom house. The landlord knows the resident runs […]

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London & Quadrant Housing Trust (202348140)

27 Jan 2026 Case 202348140 Maladministration Financial

Decision Case ID 202348140 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 27 January 2026 Background The landlord began the section 20 process because it intended […]

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London & Quadrant Housing Trust (202401518)

27 Jan 2026 Case 202401518 Maladministration Financial

Decision Case ID 202401518 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 27 January 2026 Background The resident provided evidence to the landlord in March 2023 […]

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London & Quadrant Housing Trust (202448340)

26 Jan 2026 Case 202448340 Maladministration Managing Relations

Decision Case ID 202448340 and 202415975 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 26 January 2026 Background The resident is a shared owner leaseholder […]

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London & Quadrant Housing Trust (202507884)

23 Jan 2026 Case 202507884 Maladministration Managing Relations

Decision Case ID 202507884 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident complained about the landlord’s handling of reports […]

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London & Quadrant Housing Trust (202500555)

22 Jan 2026 Case 202500555 Maladministration Health and Safety (inc. building safety)

Decision Case ID 202500555 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a flat with her adult […]

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London & Quadrant Housing Trust (202528173)

14 Jan 2026 Case 202528173 Maladministration Managing Relations

Decision Case ID 202528173 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident has lived in her property since 2004. […]

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London & Quadrant Housing Trust (202341427)

12 Jan 2026 Case 202341427 Maladministration Managing Relations

Decision Case ID 202341427 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 January 2026 Background The resident told the landlord that a leak […]

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London & Quadrant Housing Trust (202514409)

9 Jan 2026 Case 202514409 Maladministration ASB/Abuse/Nuisance

Decision Case ID 202514409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 January 2026 Background The resident has said she and her family experienced […]

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London & Quadrant Housing Trust (202326123)

5 Jan 2026 Case 202326123 Maladministration Managing Relations

Decision Case ID 202326123 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 5 January 2026 Background This is a complaint brought by joint tenants. […]

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London & Quadrant Housing Trust (202430425)

5 Jan 2026 Case 202430425 Maladministration Managing Relations

Decision Case ID 202430425 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 5 January 2026 Background In or around June 2024, the resident reported staining […]

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London & Quadrant Housing Trust (202410679)

23 Dec 2025 Case 202410679 Maladministration Managing Relations

Decision Case ID 202410679 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 5 December 2025 Background The resident reported damp and mould in his property, which […]

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London & Quadrant Housing Trust (202433861)

23 Dec 2025 Case 202433861 Maladministration Managing Relations

Decision Case ID 202433861 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenant Date 22 December 2025 Background In March 2023, the resident said that the landlord’s […]

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London & Quadrant Housing Trust (202519148)

22 Dec 2025 Case 202519148 Maladministration Managing Relations

Decision Case ID 202519148 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident moved into a basement studio flat in August […]

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London & Quadrant Housing Trust (202446230)

19 Dec 2025 Case 202446230 Maladministration Managing Relations

Decision Case ID 202446230 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 3-bedroom house with his […]

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