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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,076 of 16,595 decisions matching "property"

Decisions

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22 Dec 2025 Maladministration Octavia Housing (202512700) Case 202512700 · Managing Relations Decision Case ID 202512700 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 December … 19 Dec 2025 Maladministration Leicester City Council (202401431) Case 202401431 · Responsive repairs/activity Decision Case ID 202401431 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Dec 2025 Maladministration London Borough of Camden Council (202442504) Case 202442504 · Managing Relations Decision Case ID 202442504 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 19 Dec 2025 Maladministration One Housing Group Limited (202400318) Case 202400318 · Managing Relations Decision Case ID 202400318 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 18 Dec 2025 Maladministration Arun District Council (202344745) Case 202344745 · Managing Relations Decision Case ID 202344745 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 Maladministration Peabody Trust (202325938) Case 202325938 · Financial Decision Case ID 202325938 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 … 18 Dec 2025 Maladministration Uttlesford District Council (202431683) Case 202431683 · ASB/Abuse/Nuisance Decision Case ID 202431683 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Dec 2025 Maladministration Amplius Living (202329768) Case 202329768 · ASB/Abuse/Nuisance Decision Case ID 202329768 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 17 December … 17 Dec 2025 Maladministration London Borough of Enfield (202412571) Case 202412571 · Managing Relations Decision Case ID 202412571 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 17 Dec 2025 Maladministration NSAH (Alliance Homes) Limited (202412694) Case 202412694 · Managing Relations Decision Case ID 202412694 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Maladministration Orbit Housing Association Limited (202408056) Case 202408056 · Managing Relations Decision Case ID 202408056 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Maladministration London Borough of Camden Council (202512741) Case 202512741 · Managing Relations Decision Case ID 202512741 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 16 Dec 2025 Maladministration London Borough of Lewisham (202432454) Case 202432454 · Local Authority / ALMO or TMO Decision Case ID 202432454 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 16 Dec 2025 Maladministration London & Quadrant Housing Trust (202407152) Case 202407152 · Managing Relations The landlord had not acknowledged and responded to the resident’s property damage complaint in time and delivered a stage 2 … 16 Dec 2025 Maladministration Moat Homes Limited (202514334) Case 202514334 · Managing Relations Decision Case ID 202514334 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 … 15 Dec 2025 Maladministration Together Housing Association Limited (202416104) Case 202416104 · ASB/Abuse/Nuisance Decision Case ID 202416104 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Maladministration Fairhive Homes Limited (202435735) Case 202435735 · Managing Relations Decision Case ID 202435735 Decision type Investigation Landlord Fairhive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Dec 2025 Maladministration Sanctuary Housing Association (202515263) Case 202515263 · Managing Relations Decision Case ID 202515263 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Dec 2025 Maladministration Southwark Council (202339206) Case 202339206 · Health and Safety (inc. building safety) Decision Case ID 202339206 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 12 Dec 2025 Maladministration Town and Country Housing (202401087) Case 202401087 · ASB/Abuse/Nuisance Decision Case ID 202401087 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Dec 2025 Maladministration London Borough of Lambeth (202437569) Case 202437569 · Managing Relations Decision Case ID 202437569 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 Maladministration London Borough of Newham (202401736) Case 202401736 · Managing Relations Decision Case ID 202401736 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 4 Dec 2025 Maladministration Octavia Housing (202345630) Case 202345630 · Managing Relations Decision Case ID 202345630 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 4 December … 28 Nov 2025 Maladministration Aster Group Limited (202431989) Case 202431989 · ASB/Abuse/Nuisance Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 28 Nov 2025 Maladministration Believe Housing Limited (202414395) Case 202414395 · Managing Relations Decision Case ID 202414395 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration London Borough of Harrow (202430466) Case 202430466 · Local Authority / ALMO or TMO Decision Case ID 202430466 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration London Borough of Hillingdon (202415289) Case 202415289 · Estate Management Decision Case ID 202415289 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration North Tyneside Council (202431237) Case 202431237 · Managing Relations , Decision Case ID 202431237 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration Orbit Housing Association Limited (202432267) Case 202432267 · Managing Relations Decision Case ID 202432267 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Maladministration Sovereign Network Group (202507005) Case 202507005 · Managing Relations Decision Case ID 202507005 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Vivid Housing Limited (202322040) Case 202322040 · Managing Relations Decision Case ID 202322040 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 27 Nov 2025 Maladministration Birmingham City Council (202317005) Case 202317005 · Managing Relations Decision Case ID 202317005 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Nov 2025 Maladministration London Borough of Lambeth (202403435) Case 202403435 · Local Authority / ALMO or TMO Decision Case ID 202403435 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 26 Nov 2025 Maladministration London & Quadrant Housing Trust (202331981) Case 202331981 · Managing Relations Decision Case ID 202331981 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 26 Nov 2025 Maladministration London & Quadrant Housing Trust (202333912) Case 202333912 · ASB/Abuse/Nuisance Decision Case ID 202333912 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 26 Nov 2025 Maladministration Peabody Trust (202409860) Case 202409860 · Health and Safety (inc. building safety) Decision Case ID 202409860 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 26 November 2025 … 25 Nov 2025 Maladministration London & Quadrant Housing Trust (202447613) Case 202447613 · ASB/Abuse/Nuisance Decision Case ID 202447613 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 25 Nov 2025 Maladministration Sanctuary Housing Association (202418488) Case 202418488 · Managing Relations Decision Case ID 202418488 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 25 November … 24 Nov 2025 Maladministration GreenSquareAccord Limited (202504098) Case 202504098 · Responsive repairs/activity Decision Case ID 202504098 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 … 24 Nov 2025 Maladministration North Tyneside Council (202415425) Case 202415425 · Managing Relations Decision Case ID 202415425 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Nov 2025 Maladministration Places for People Group Limited (202331688) Case 202331688 · Managing Relations Decision Case ID 202331688 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 21 Nov 2025 Maladministration Pinnacle Affordable Homes Ltd (202510667) Case 202510667 · For profit Decision Case ID 202510667 Decision type Investigation Landlord Pinnacle Affordable Homes Ltd Landlord type For profit Occupancy Assured Shorthold Tenancy … 21 Nov 2025 Maladministration Southwark Council (202428472) Case 202428472 · Managing Relations Decision Case ID 202428472 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 20 Nov 2025 Maladministration Notting Hill Genesis (202410238) Case 202410238 · ASB/Abuse/Nuisance Decision Case ID 202410238 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 20 Nov 2025 Maladministration Southern Housing (202222548) Case 202222548 · Managing Relations Decision Case ID 202222548 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 20 November … 19 Nov 2025 Maladministration Oxford City Council (202316703) Case 202316703 · Managing Relations Decision Case ID 202316703 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Nov 2025 Maladministration Cottsway Housing Association Limited (202347716) Case 202347716 · Managing Relations Decision Case ID 202347716 Decision type Investigation Landlord Cottsway Housing Association Limited Landlord type Housing Association Occupancy Applicant Date 18 … 18 Nov 2025 Maladministration Karibu Community Homes Limited (202326587) Case 202326587 · Managing Relations Decision Case ID 202326587 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Nov 2025 Maladministration London Borough of Wandsworth (202508248) Case 202508248 · Local Authority / ALMO or TMO Decision Case ID 202508248 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority Occupancy Secure Tenancy Date … 17 Nov 2025 Maladministration Peabody Trust (202451888) Case 202451888 · Managing Relations Decision Case ID 202451888 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November …