Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202520731 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026 Background The landlord is aware the resident […]
Decision Case ID 202347137 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 March 2026 Background The resident has been the leaseholder […]
Decision Case ID 202413105 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a top floor flat. Her tenancy […]
Decision Case ID 202331899 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secured Tenancy Date 27 March 2026 Background From late 2021 the resident was reporting noise […]
Decision Case ID 202409634 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 March 2026 Background The resident lives in a 3-bedroom […]
Decision Case ID 202413166 Decision type Investigation Landlord Wealden District Council Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 26 March 2026 Background The resident pays a variable service […]
Decision Case ID 202505399 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 May 2026 Background The resident lives on the 13th […]
Decision Case ID 202343642 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident raised concerns about repairs to […]
Decision Case ID 202529663 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident lives at the property with […]
Decision Case ID 202343421 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident has been a tenant […]
Decision Case ID 202416319 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 19 March 2026 Background The resident reported a leak from the rainwater pipe causing water to […]
Decision Case ID 202426090 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 March 2026 Background The resident queried his service charges on 19 December […]
Decision Case ID 202400615 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 March 2026 Background In January 2024 the resident reported that roof […]
Decision Case ID 202406667 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Leaseholder Date 17 March 2026 Background The resident is a leaseholder of a flat in a building owned […]
Decision Case ID 202404084 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 March 2026 Background The resident lives in a flat. In […]
There were delays at stage 1 of the landlord’s complaint procedure, which it failed to offer any redress for or demonstrate learning.
Decision Case ID 202528274 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 March 2026 Background 1. The resident complained about the landlord’s handling […]
Decision Case ID 202521825 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 11 March 2026 Background The resident reported damp in the […]
Decision Case ID 202302122 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background During May 2022 the resident moved to […]
Decision Case ID 202450615 and 202520155 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background The resident lives with his […]
Decision Case ID 202524398 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background The resident and her partner have […]
The stage 2 response was not aligned with the landlord’s complaints policy. It was dismissive and lacked empathy.
Decision Case ID 202329111 Decision type Investigation Landlord Cheshire West and Chester Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 09 March 2026 Background The resident raised concerns about […]
Decision Case ID 202442295 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 09 March 2026 Background The resident made a complaint to the landlord […]
Decision Case ID 202325647 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 March 2026 Background There were numerous repairs needed at […]
Decision Case ID 202405037 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 5 March 2026 Background The resident pays a service […]
Decision Case ID 202421817 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 March 2026 Background The resident lives in a […]
Decision Case ID 202402930 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 March 2026 Background The resident lives in a top […]
Decision Case ID 202410145 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 27 February 2026 Background The resident was a tenant of […]
Decision Case ID 202425109 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 February 2026 Background The resident lives in a 4 […]
Although the landlord provided timely responses to the resident and its stage 1 response identified failings and made commitments to improve case management, these commitments were not implemented. The landlord failed to effectively manage the ongoing ASB issues and failed to provide a lasting and meaningful resolution.
Decision Case ID 202516776 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 February 2026 Background The resident made two separate […]
Decision Case ID 202527094 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 February 2026 Background The resident complained to the landlord on 22 […]
Decision Case ID 202527811 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident reported damp and […]
Decision Case ID 202316664 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 February 2026 Background The resident had a long-standing damp problem in her […]
Decision Case ID 202511689 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Other Date 26 February 2026 Background The resident lives in an independent living property accessed […]
Decision Case ID 202525117 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a […]
Decision Case ID 202425084 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives with her child, who she […]
Decision Case ID 202432541 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident’s tenancy of a new build […]
Decision Case ID 202421861 Decision type Investigation Landlord Hinckley and Bosworth Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident lived in a […]
Decision Case ID 202339671 Decision type Investigation Landlord Mid Suffolk District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident has reported damp and […]
Decision Case ID 202424797 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives with his wife […]
Decision Case ID 202324241 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives in a flat which is located within a […]
Decision Case ID 202441561 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 February 2026 Background The resident lives in a first […]
Decision Case ID 202421241 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident was unhappy with how the […]
Decision Case ID 202450779 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident has anxiety and depression. Her bathroom […]
Decision Case ID 202442833 Decision type Investigation Landlord Warwick District Council Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 23 February 2026 Background The property is a newly built […]
Decision Case ID 202335067 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 February 2026 Background Following roof repairs, the resident made a […]
Decision Case ID 202339542 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 February 2026 Background The resident lives in a flat and outside the property is […]
Decision Case ID 202517123 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 February 2026 Background During November 2023 the resident contacted the […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |