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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

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19 Dec 2025 Maladministration North West Leicestershire District Council (202415395) Case 202415395 · Local Authority / ALMO or TMO Decision Case ID 202415395 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or … 19 Dec 2025 Maladministration Sandwell Metropolitan Borough Council (202345539) Case 202345539 · Local Authority / ALMO or TMO Decision Case ID 202345539 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 18 Dec 2025 Maladministration Arun District Council (202344745) Case 202344745 · Managing Relations Decision Case ID 202344745 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 Maladministration Birmingham City Council (202515575) Case 202515575 · Local Authority / ALMO or TMO Decision Case ID 202515575 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 Maladministration Leeds City Council (202328285) Case 202328285 · Local Authority / ALMO or TMO Decision Case ID 202328285 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 Maladministration Southend on Sea City Council (202503824) Case 202503824 · Managing Relations Decision Case ID 202503824 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 18 Dec 2025 Maladministration Uttlesford District Council (202431683) Case 202431683 · ASB/Abuse/Nuisance Decision Case ID 202431683 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 Maladministration Wigan Council (202418814) Case 202418814 · Local Authority / ALMO or TMO Decision Case ID 202418814 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 17 Dec 2025 Maladministration Haringey London Borough Council (202515257) Case 202515257 · Local Authority / ALMO or TMO Decision Case ID 202515257 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 17 Dec 2025 Maladministration Ipswich Borough Council (202325687) Case 202325687 · Local Authority / ALMO or TMO Decision Case ID 202325687 Decision type Investigation Landlord Ipswich Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Dec 2025 Maladministration Leeds City Council (202516072) Case 202516072 · Local Authority / ALMO or TMO Decision Case ID 202516072 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Dec 2025 Maladministration North Northamptonshire Council (202418127) Case 202418127 · Managing Relations Decision Case ID 202418127 Decision type Investigation Landlord North Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 16 Dec 2025 Maladministration Bristol City Council (202432248) Case 202432248 · Local Authority / ALMO or TMO The landlord met its stage 1 complaint timescale but did not meet the revised deadline for stage 2 and did … 16 Dec 2025 Maladministration London Borough of Camden Council (202512741) Case 202512741 · Managing Relations Decision Case ID 202512741 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 16 Dec 2025 Maladministration Woking Borough Council (202500018) Case 202500018 · Managing Relations Decision Case ID 202500018 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 12 Dec 2025 Maladministration Brighton and Hove City Council (202327022) Case 202327022 · Managing Relations Decision Case ID 202327022 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 12 Dec 2025 Maladministration Haringey London Borough Council (202425243) Case 202425243 · Managing Relations The landlord delayed providing a complaint response to the resident. It acknowledged poor communication and investigation of the complaint but … 12 Dec 2025 Maladministration Southwark Council (202339206) Case 202339206 · Health and Safety (inc. building safety) Decision Case ID 202339206 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 10 Dec 2025 Maladministration Haringey London Borough Council (202410631) Case 202410631 · Managing Relations Decision Case ID 202410631 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 10 Dec 2025 Maladministration Haringey London Borough Council (202449599) Case 202449599 · ASB/Abuse/Nuisance Decision Case ID 202449599 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 Maladministration Haringey London Borough Council (202445455) Case 202445455 · Managing Relations Decision Case ID 202445455 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 Maladministration Southwark Council (202325237) Case 202325237 · Local Authority / ALMO or TMO Decision Case ID 202325237 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 3 Dec 2025 Maladministration Norwich City Council (202424769) Case 202424769 · Local Authority / ALMO or TMO Decision Case ID 202424769 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Maladministration Birmingham City Council (202408451) Case 202408451 · Local Authority / ALMO or TMO Decision Case ID 202408451 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Maladministration Bristol City Council (202340773) Case 202340773 · Managing Relations Decision Case ID 202340773 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Maladministration City of Wolverhampton Council (202404424) Case 202404424 · Local Authority / ALMO or TMO Decision Case ID 202404424 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Maladministration Haringey London Borough Council (202504060) Case 202504060 · Local Authority / ALMO or TMO Decision Case ID 202504060 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration London Borough of Camden Council (202342417) Case 202342417 · Local Authority / ALMO or TMO Decision Case ID 202342417 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 28 Nov 2025 Maladministration North Tyneside Council (202431237) Case 202431237 · Managing Relations , Decision Case ID 202431237 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration Southwark Council (202422153) Case 202422153 · Local Authority / ALMO or TMO Decision Case ID 202422153 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 28 Nov 2025 Maladministration Stonewater Limited (202325507) Case 202325507 · Estate Management Decision Case ID 202325507 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 27 Nov 2025 Maladministration Birmingham City Council (202317005) Case 202317005 · Managing Relations Decision Case ID 202317005 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Nov 2025 Maladministration Haringey London Borough Council (202510222) Case 202510222 · Local Authority / ALMO or TMO Decision Case ID 202510222 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Maladministration West Northamptonshire Council (202323688) Case 202323688 · Managing Relations Decision Case ID 202323688 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Nov 2025 Maladministration Babergh District Council (202345261) Case 202345261 · Managing Relations Decision Case ID 202345261 Decision type Investigation Landlord Babergh District Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Nov 2025 Maladministration Southwark Council (202334637) Case 202334637 · Managing Relations ;Decision Case ID 202334637 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 November … 24 Nov 2025 Maladministration North Tyneside Council (202415425) Case 202415425 · Managing Relations Decision Case ID 202415425 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 21 Nov 2025 Maladministration Southwark Council (202428472) Case 202428472 · Managing Relations Decision Case ID 202428472 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 20 Nov 2025 Maladministration London Borough of Camden Council (202328620) Case 202328620 · Financial Decision Case ID 202328620 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 20 Nov 2025 Maladministration Southwark Council (202415795) Case 202415795 · Local Authority / ALMO or TMO Decision Case ID 202415795 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 19 Nov 2025 Maladministration London Borough of Camden Council (202335140) Case 202335140 · Local Authority / ALMO or TMO Decision Case ID 202335140 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 19 Nov 2025 Maladministration Milton Keynes City Council (202343176) Case 202343176 · Managing Relations Decision Case ID 202343176 Decision type Investigation Landlord Milton Keynes Council Landlord type Local Authority Occupancy Secure Tenancy Date 19 … 19 Nov 2025 Maladministration Oxford City Council (202316703) Case 202316703 · Managing Relations Decision Case ID 202316703 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Nov 2025 Maladministration Rotherham Metropolitan Borough Council (202328138) Case 202328138 · Financial Decision Case ID 202328138 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 18 Nov 2025 Maladministration West Northamptonshire Council (202445059) Case 202445059 · Managing Relations Decision Case ID 202445059 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Nov 2025 Maladministration Leeds City Council (202323151) Case 202323151 · Local Authority / ALMO or TMO Decision Case ID 202323151 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Nov 2025 Maladministration Haringey London Borough Council (202330110) Case 202330110 · Managing Relations Decision Case ID 202330110 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 14 Nov 2025 Maladministration Swindon Borough Council (202332528) Case 202332528 · Managing Relations Decision Case ID 202332528 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 13 Nov 2025 Maladministration Southend on Sea City Council (202442170) Case 202442170 · Local Authority / ALMO or TMO Decision Case ID 202442170 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 11 Nov 2025 Maladministration Harlow District Council (202343281) Case 202343281 · Local Authority / ALMO or TMO Decision Case ID 202343281 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy …