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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 272 of 16,595 decisions matching "bedroom"

Decisions

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12 Dec 2025 Maladministration Fairhive Homes Limited (202435735) Case 202435735 · Managing Relations Decision Case ID 202435735 Decision type Investigation Landlord Fairhive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Dec 2025 Maladministration The Guinness Partnership Limited (202513912) Case 202513912 · Managing Relations Decision Case ID 202513912 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Maladministration Clarion Housing Association Limited (202420000) Case 202420000 · Managing Relations Decision Case ID 202420000 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Maladministration London & Quadrant Housing Trust (202423673) Case 202423673 · Managing Relations Decision Case ID 202423673 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 9 Dec 2025 Maladministration Richmond Housing Partnership Limited (202450616) Case 202450616 · Managing Relations Decision Case ID 202450616 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Dec 2025 Maladministration Southwark Council (202325237) Case 202325237 · Local Authority / ALMO or TMO Decision Case ID 202325237 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 4 Dec 2025 Maladministration Octavia Housing (202345630) Case 202345630 · Managing Relations Decision Case ID 202345630 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 4 December … 3 Dec 2025 Maladministration Norwich City Council (202424769) Case 202424769 · Local Authority / ALMO or TMO Decision Case ID 202424769 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 1 Dec 2025 Maladministration Southway Housing Trust (Manchester) Limited (202401793) Case 202401793 · Managing Relations Decision Case ID 202401793 Decision type Investigation Landlord Southway Housing Trust (Manchester) Limited Landlord type Housing Association Occupancy Assured Tenancy … 28 Nov 2025 Maladministration Aster Group Limited (202431989) Case 202431989 · ASB/Abuse/Nuisance Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 28 Nov 2025 Maladministration Bristol City Council (202340773) Case 202340773 · Managing Relations Decision Case ID 202340773 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Maladministration Islington and Shoreditch Housing Association Limited (202513635) Case 202513635 · Estate Management Decision Case ID 202513635 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured … 28 Nov 2025 Maladministration Livin Housing Limited (202333335) Case 202333335 · Managing Relations Decision Case ID 202333335 Decision type Investigation Landlord Livin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 28 Nov 2025 Maladministration London Borough of Hillingdon (202415289) Case 202415289 · Estate Management Decision Case ID 202415289 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration London Borough of Redbridge (202447036) Case 202447036 · Managing Relations Decision Case ID 202447036 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Nov 2025 Maladministration Sanctuary Housing Association (202412843) Case 202412843 · Financial Decision Case ID 202412843 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Sovereign Network Group (202507005) Case 202507005 · Managing Relations Decision Case ID 202507005 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Vivid Housing Limited (202322040) Case 202322040 · Managing Relations Decision Case ID 202322040 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 27 Nov 2025 Maladministration Amplius Living (202509644) Case 202509644 · Managing Relations Decision Case ID 202509644 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Shared Ownership Date 27 November … 27 Nov 2025 Maladministration Clarion Housing Association Limited (202442254) Case 202442254 · Managing Relations Decision Case ID 202442254 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Maladministration Home Group Limited (202401054) Case 202401054 · Managing Relations Decision Case ID 202401054 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 … 27 Nov 2025 Maladministration Moat Homes Limited (202441540) Case 202441540 · Managing Relations Decision Case ID 202441540 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Maladministration Saffron Housing Trust Limited (202502260) Case 202502260 · Managing Relations Decision Case ID 202502260 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Maladministration The Guinness Partnership Limited (202430718) Case 202430718 · Managing Relations Decision Case ID 202430718 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Maladministration West Northamptonshire Council (202323688) Case 202323688 · Managing Relations Decision Case ID 202323688 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Nov 2025 Maladministration Broadland Housing Association Limited (202421070) Case 202421070 · Managing Relations `Decision Case ID 202421070 Decision type Investigation Landlord Broadland Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 26 Nov 2025 Maladministration GreenSquareAccord Limited (202453385) Case 202453385 · Managing Relations Decision Case ID 202453385 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Other Date 26 November 2025 … 26 Nov 2025 Maladministration London Borough of Lambeth (202403435) Case 202403435 · Local Authority / ALMO or TMO Decision Case ID 202403435 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 26 Nov 2025 Maladministration London & Quadrant Housing Trust (202331981) Case 202331981 · Managing Relations Decision Case ID 202331981 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 26 Nov 2025 Maladministration London & Quadrant Housing Trust (202428005) Case 202428005 · Health and Safety (inc. building safety) Decision Case ID 202428005 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 26 Nov 2025 Maladministration Peabody Trust (202446687) Case 202446687 · Managing Relations Decision Case ID 202446687 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 25 Nov 2025 Maladministration London Borough of Lambeth (202421626) Case 202421626 · Managing Relations Decision Case ID 202421626 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 Maladministration London & Quadrant Housing Trust (202447613) Case 202447613 · ASB/Abuse/Nuisance Decision Case ID 202447613 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 25 Nov 2025 Maladministration Sanctuary Housing Association (202504313) Case 202504313 · Managing Relations Decision Case ID 202504313 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 24 Nov 2025 Maladministration Home Group Limited (202428899) Case 202428899 · Managing Relations Decision Case ID 202428899 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 … 24 Nov 2025 Maladministration London Borough of Lambeth (202500618) Case 202500618 · Local Authority / ALMO or TMO Decision Case ID 202500618 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 24 Nov 2025 Maladministration London & Quadrant Housing Trust (202338305) Case 202338305 · Managing Relations Decision Case ID 202338305 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Nov 2025 Maladministration North Tyneside Council (202415425) Case 202415425 · Managing Relations Decision Case ID 202415425 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Nov 2025 Maladministration Peabody Trust (202441501) Case 202441501 · Managing Relations Decision Case ID 202441501 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 … 24 Nov 2025 Maladministration Places for People Group Limited (202331688) Case 202331688 · Managing Relations Decision Case ID 202331688 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 24 Nov 2025 Maladministration Stonewater Limited (202505383) Case 202505383 · Managing Relations Decision Case ID 202505383 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November … 21 Nov 2025 Maladministration Hyde Housing Association Limited (202331108) Case 202331108 · Managing Relations Decision Case ID 202331108 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Nov 2025 Maladministration Notting Hill Genesis (202410238) Case 202410238 · ASB/Abuse/Nuisance Decision Case ID 202410238 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 20 Nov 2025 Maladministration Soha Housing Limited (202334096) Case 202334096 · ASB/Abuse/Nuisance Decision Case ID 202334096 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Nov 2025 Maladministration Southern Housing (202222548) Case 202222548 · Managing Relations Decision Case ID 202222548 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 20 November … 19 Nov 2025 Maladministration One Housing Group Limited (202411969) Case 202411969 · Managing Relations Decision Case ID 202411969 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 Maladministration Amplius Living (202414643) Case 202414643 · Health and Safety (inc. building safety) Decision Case ID 202414643 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 November … 18 Nov 2025 Maladministration Cottsway Housing Association Limited (202347716) Case 202347716 · Managing Relations Decision Case ID 202347716 Decision type Investigation Landlord Cottsway Housing Association Limited Landlord type Housing Association Occupancy Applicant Date 18 … 18 Nov 2025 Maladministration Karibu Community Homes Limited (202326587) Case 202326587 · Managing Relations Decision Case ID 202326587 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 Maladministration Places for People Group Limited (202429127) Case 202429127 · Managing Relations Decision Case ID 202429127 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy …