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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Maladministration ×

Showing 1,235 of 16,595 decisions matching "association"

Decisions

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16 Feb 2026 Maladministration The Riverside Group Limited (202500826) Case 202500826 · Managing Relations Decision Case ID 202500826 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Feb 2026 Maladministration Clarion Housing Association Limited (202416534) Case 202416534 · Managing Relations Decision Case ID 202416534 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Feb 2026 Maladministration London & Quadrant Housing Trust (202407303) Case 202407303 · Managing Relations Decision Case ID 202407303 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 13 Feb 2026 Maladministration Orbit Group Limited (202442428) Case 202442428 · Managing Relations Decision Case ID 202442428 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Leaseholder Date 13 February … 13 Feb 2026 Maladministration Plus Dane Housing Limited (202500289) Case 202500289 · Estate Management Decision Case ID 202500289 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Feb 2026 Maladministration Red Kite Community Housing Limited (202424529) Case 202424529 · Managing Relations Decision Case ID 202424529 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy … 13 Feb 2026 Maladministration Sanctuary Housing Association (202516965) Case 202516965 · Managing Relations Decision Case ID 202516965 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 12 Feb 2026 Maladministration Amplius Living (202526571) Case 202526571 · Managing Relations Decision Case ID 202526571 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 12 February … 12 Feb 2026 Maladministration London & Quadrant Housing Trust (202431536) Case 202431536 · Responsive repairs/activity Decision Case ID 202431536 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Maladministration Places for People Group Limited (202442863) Case 202442863 · Financial Decision Case ID 202442863 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date … 12 Feb 2026 Maladministration Places for People Group Limited (202507065) Case 202507065 · Managing Relations Decision Case ID 202507065 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Maladministration The Guinness Partnership Limited (202513932) Case 202513932 · Managing Relations Decision Case ID 202513932 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 11 Feb 2026 Maladministration Orbit Group Limited (202529898) Case 202529898 · Managing Relations Decision Case ID 202529898 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 10 Feb 2026 Maladministration A2Dominion Housing Group Limited (202437558) Case 202437558 · Financial Decision Case ID 202437558 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 10 Feb 2026 Maladministration One Housing Group Limited (202418389) Case 202418389 · Managing Relations Decision Case ID 202418389 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Maladministration Orbit Housing Association Limited (202340432) Case 202340432 · Responsive repairs/activity Decision Case ID 202340432 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Maladministration Orbit Housing Association Limited (202441912) Case 202441912 · Managing Relations Decision Case ID 202441912 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Maladministration Sovereign Network Group (202404566) Case 202404566 · Health and Safety (inc. building safety) Decision Case ID 202404566 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Feb 2026 Maladministration Wandle Housing Association Limited (202419604) Case 202419604 · Managing Relations Decision Case ID 202419604 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 9 Feb 2026 Maladministration London & Quadrant Housing Trust (202414893) Case 202414893 · Managing Relations Decision Case ID 202414893 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 9 Feb 2026 Maladministration Paradigm Housing Group Limited (202336944) Case 202336944 · Managing Relations Decision Case ID 202336944 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Feb 2026 Maladministration London & Quadrant Housing Trust (202217857) Case 202217857 · Managing Relations Decision Case ID 202217857 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Feb 2026 Maladministration Torus62 Limited (202406994) Case 202406994 · Managing Relations Decision Case ID 202406994 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 February … 4 Feb 2026 Maladministration London & Quadrant Housing Trust (202328965) Case 202328965 · Health and Safety (inc. building safety) Decision Case ID 202328965 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 4 Feb 2026 Maladministration Paragon Asra Housing Limited (202440560) Case 202440560 · Financial Decision Case ID 202440560 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Feb 2026 Maladministration A2Dominion Housing Group Limited (202421321) Case 202421321 · Financial Decision Case ID 202421321 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 3 … 3 Feb 2026 Maladministration Amplius Living (202332714) Case 202332714 · Managing Relations Decision Case ID 202332714 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 3 February … 3 Feb 2026 Maladministration Karibu Community Homes Limited (202421911) Case 202421911 · Managing Relations Decision Case ID 202421911 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 3 Feb 2026 Maladministration The Riverside Group Limited (202419322) Case 202419322 · Managing Relations The Decision Case ID 202419322 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 30 Jan 2026 Maladministration Clarion Housing Association Limited (202419349) Case 202419349 · Managing Relations Decision Case ID 202419349 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Maladministration Eastlight Community Homes Limited (202406063) Case 202406063 · Old Complaints Handling categories Decision Case ID 202406063 Decision type Investigation Landlord Eastlight Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Maladministration London & Quadrant Housing Trust (202348232) Case 202348232 · Managing Relations Decision Case ID 202348232 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Jan 2026 Maladministration Octavia Housing (202409875) Case 202409875 · Managing Relations Decision Case ID 202409875 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January … 30 Jan 2026 Maladministration One Manchester Limited (202441963) Case 202441963 · Managing Relations Decision Case ID 202441963 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Maladministration Origin Housing Limited (202431366) Case 202431366 · Managing Relations Decision Case ID 202431366 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Maladministration Poplar Housing And Regeneration Community Association Limited (202520033) Case 202520033 · Managing Relations Decision Case ID 202520033 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy … 30 Jan 2026 Maladministration Regenda Limited (202513252) Case 202513252 · ASB/Abuse/Nuisance Decision Case ID 202513252 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January … 30 Jan 2026 Maladministration Sanctuary Housing Association (202519802) Case 202519802 · Managing Relations Decision Case ID 202519802 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Maladministration Southern Housing (202519498) Case 202519498 · ASB/Abuse/Nuisance Decision Case ID 202519498 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January … 30 Jan 2026 Maladministration Sovereign Network Group (202428087) Case 202428087 · Managing Relations Decision Case ID 202428087 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Maladministration Sovereign Network Group (202520357) Case 202520357 · Managing Relations Decision Case ID 202520357 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Maladministration Torus62 Limited (202405242) Case 202405242 · Old Complaints Handling categories Decision Case ID 202405242 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January … 29 Jan 2026 Maladministration London & Quadrant Housing Trust (202409100) Case 202409100 · Managing Relations Decision Case ID 202409100 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 29 Jan 2026 Maladministration London & Quadrant Housing Trust (202431947) Case 202431947 · Managing Relations Decision Case ID 202431947 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Jan 2026 Maladministration London & Quadrant Housing Trust (202445227) Case 202445227 · Managing Relations Decision Case ID 202445227 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Jan 2026 Maladministration London & Quadrant Housing Trust (202513531) Case 202513531 · Estate Management Decision Case ID 202513531 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Jan 2026 Maladministration London & Quadrant Housing Trust (202519929) Case 202519929 · Estate Management Decision Case ID 202519929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Jan 2026 Maladministration Orbit Group Limited (202516303) Case 202516303 · Managing Relations Decision Case ID 202516303 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Jan 2026 Maladministration Platform Housing Group Limited (202341540) Case 202341540 · Managing Relations Decision Case ID 202341540 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 29 Jan 2026 Maladministration Southern Housing (202344440) Case 202344440 · Estate Management Decision Case ID 202344440 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 29 January …