Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202437514 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 8 May 2026 Background The resident reported that an object had penetrated both panes of […]
Decision Case ID 202542993 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 8 May 2026 Background The resident’s complaint concerns delays in the replacement of a communal […]
Decision Case ID 202344005 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 7 May 2026 Background The resident is unhappy the landlord failed to act […]
Decision Case ID 202533699 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The complaint relates to the landlord’s handling of the disposal […]
Decision Case ID 202416258 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 May 2026 Background In June 2023 the resident reported damp and mould […]
Decision Case ID 202528118 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 5 May 2026 Background The resident’s complaint concerns the level of compensation offered by the landlord in […]
Decision Case ID 202448140 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 1 May 2026 Background Following the completion of works to resolve damp and mould in the […]
The Decision Case ID 202532876 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 1 May 2026 Background The resident lives in a first-floor flat. His 2 front windows […]
Decision Case ID 202501336 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The property is an end terrace house in a row […]
Decision Case ID 202526007 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a 3-bedroom semi-detached house. At the time of […]
Decision Case ID 202513892 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background The property is a maisonette within a block that receives a […]
Decision Case ID 202320809 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident complained to the landlord about overgrown weeds in […]
Decision Case ID 202437801 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident reported a leak in the bathroom, which […]
Decision Case ID 202534314 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background During September 2025 the resident contacted the landlord to report […]
Decision Case ID 202346722 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a block of flats with a communal […]
Decision Case ID 202416680 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Applicant Date 30 April 2026 Background The resident applied to succeed her late partner’s tenancy in December 2022. […]
Decision Case ID 202449626 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background This is a group complaint involving 55 residents who pay a variable […]
Decision Case ID 202512030 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The property is a 1-bedroom ground floor flat in a converted mid-terraced […]
Decision Case ID 202513471 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 30 April 2026 Background The resident has been a tenant of the landlord since 2019. She […]
Decision Case ID 202413836 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 30 April 2026 Background The resident was concerned about the landlord’s handling of repairs and […]
Decision Case ID 202532869 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident reported issues with damp, mould, and cold conditions in […]
Decision Case ID 202400257 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 30 April 2026 Background On 1 March 2024, the resident queried what the personal charges were […]
Decision Case ID 202531353 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident reported sewage and drainage problems at the property between April […]
Decision Case ID 202530333 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background In September andOctober 2024 the landlord repairedthe heating and an extractor fan […]
Decision Case ID 202505630 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 April 2026 Background The resident has complained about delays to repairs and […]
Decision Case ID 202424011 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 29 April 2026 Background The resident pays a variable service charge. The landlord sent […]
Decision Case ID 202506848 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 29 April 2026 Background The leaseholder reported water leaks through a light fitting in […]
Decision Case ID 202517130 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident suffers Emotional Processing Disorder (EPD) which affects her […]
Decision Case ID 202321386 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 29 April 2026 Background The resident was the landlord’s tenant in a block (the block) which […]
Decision Case ID 202504195 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident raised repairs to his communal hall way […]
Decision Case ID 202504045 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 April 2026 Background The resident reported antisocial behaviour (ASB) to the landlord. She requested […]
Decision Case ID 202330469 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident reported a strong smell of damp in December […]
Decision Case ID 202318254 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident complained to the landlord about ASB involving […]
Decision Case ID 202317025 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident reported that the trees at the front of her […]
Decision Case ID 202341404 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident lives in a flat within a block. He […]
Decision Case ID 202400481 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident was unhappy with the landlord’s handling of ongoing […]
Decision Case ID 202344763 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 April 2026 Background The resident pays a variable service charge. The landlord sent […]
Decision Case ID 202419971 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 April 2026 Background The resident lives in a second floor flat with lift access and […]
Decision Case ID 202527809 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident reported several concerns to the landlord about her home […]
Decision Case ID 202539929 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident complained about the landlord’s handling of multiple issues at […]
Decision Case ID 202526075 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 April 2026 Background The resident lives on her own and is vulnerable and elderly. She reported that […]
Decision Case ID 202538379 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident reported damp and mould throughout her home. The […]
Decision Case ID 202501088 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026 Background During February 2025 the landlord’s contractor asked the resident to […]
Decision Case ID 202446628 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026 Background The resident was dissatisfied with how the landlord handled […]
Decision Case ID 202342071 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 24 April 2026 Background The property was on the second floor, and the roof was […]
Decision Case ID 202339248 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 April 2026 Background The resident reported a water leak in a cupboard […]
Decision Case ID 202428660 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured tenancy Date 23 April 2026 Background In September 2024 the resident reported a leak from […]
Decision Case ID 202432089 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 April 2026 Background The property is a top‑floor flat within a communal block, of […]
Decision Case ID 202401927 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 April 2026 Background The resident reported a wall in her home had cracked […]
Decision Case ID 202447436 Decision type Investigation Landlord Clarion Landlord type Housing Association Occupancy Leasehold Date 22 April 2026 Background On 5 June 2024, the resident wrote to the landlord to say she had […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |