Metropolitan Thames Valley Housing (MTV) (202332462)
The complaint is about the landlord’s handling of: The resident’s request for information relating to her service charge. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Metropolitan Thames Valley Housing (MTV) (202409390)
The complaint is about the landlord’s response to the resident’s: Reports of a roof leak. Associated complaint. We have also considered the landlord’s record keeping.
Metropolitan Thames Valley Housing (MTV) (202326838)
The complaint is about the landlord's handling of remedial repairs to the bathroom following a leak.
Metropolitan Thames Valley Housing (MTV) (202224871)
The complaint is about the landlord’s handling of the resident’s: Rent account following a succession. Associated complaint, including her use of a representative. The resident complained to the landlord on 6 October 2022. It acknowledged her complaint the next day, which was positive. In the acknowledgement it advised it would …
Metropolitan Thames Valley Housing (MTV) (202338715)
The complaint is about the landlord’s handling of repairs to the resident’s boiler and radiator.
Metropolitan Thames Valley Housing (MTV) (202323586)
The complaint is about the landlord’s: Handling of repairs to the building’s communal windows and doors. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202335707)
The complaint is about the landlord’s response to the resident’s reports of draughts in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Metropolitan Thames Valley Housing (MTV) (202302150)
The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202231350)
The complaint is about the landlord’s handling of repairs to the resident’s front door. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202315463)
The complaint is about the landlord’s handling of: Reports of a leak, including related mould. The associated complaint, including compensation.
Metropolitan Thames Valley Housing (MTV) (202331997)
The complaint is about the landlord’s handling of the resident’s request for a service charge refund following the sale of his property.
Metropolitan Thames Valley Housing (MTV) (202319788)
The complaint is about the landlord’s handling of: the resident’s concerns about a repairs appointment. the subsequent complaint. We have also considered the landlord’s record keeping.
Metropolitan Thames Valley Housing (MTV) (202322638)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Metropolitan Thames Valley Housing (MTV) (202318440)
The complaint is about the landlord’s response to the resident’s Reports of a leak. Reports of damp and mould. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202318080)
The complaint is about the landlord’s handling of a boiler repair.
Metropolitan Thames Valley Housing (MTV) (202315205)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to a door, window, and water leak. Associated formal complaint.
Metropolitan Thames Valley Housing (MTV) (202323534)
The complaint is about the landlord’s handling of shower repairs.
Metropolitan Thames Valley Housing (MTV) (202318568)
The complaint is about the landlord’s handling of a kitchen installation. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202300164)
The complaint is about the landlord’s handling of: Repairs to the communal door entry system. The associated formal complaint.
Metropolitan Thames Valley Housing (MTV) (202313359)
The complaint is about the landlord’s handling of: Repairs to the heating system. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202319715)
The complaint is about the landlord’s response to resident’s reports of a lack of heating and hot water. The Ombudsman has also considered the landlord’s handling of the complaint.
Metropolitan Thames Valley Housing (MTV) (202415285)
The complaint is about the length of time taken by the landlord to carry out an intrusive survey and provide an EWS1 (external wall system) form. The Service has also considered the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202312081)
The complaint is about the landlord’s handling of: A missed appointment. Kitchen units being in disrepair and pest concerns. Repairs to the resident’s front and back doors. The Ombudsman has also considered: The landlord’s record keeping. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202314074)
This complaint is about the landlord’s: Response to the resident’s reports that he was unable to access his garage and of damage caused by its contractors. Handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202317108)
The complaint is about the landlord’s: Response to the resident’s query about the increase in service charge in 2021-22. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202317464)
The complaint is about the landlord’s response to the resident’s reports of faulty communal stairway lighting. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202317756)
The complaint is about the landlord’s handling of a leak into the communal area and communal decorative works.
Metropolitan Thames Valley Housing (MTV) (202318553)
The complaint is about the landlord’s handling of the resident’s: Request for information regarding his service charge. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202229153)
The complaint is about the landlord’s response to the resident’s reports of blockages in the plumbing at the property. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202315214)
The complaint is about the landlord’s handling of the resident’s report of a water leak from balcony joints.
Metropolitan Thames Valley Housing (MTV) (202315924)
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202307844)
The complaint is about the landlord’s handling of the resident’s: Reports that the drain servicing the ground floor toilet was blocked. Associated formal complaint.
Metropolitan Thames Valley Housing (MTV) (202311940)
The complaint is about the landlord’s: Response to the complainant’s concerns around selling her property. Complaints handling.
Metropolitan Thames Valley Housing (MTV) (202343869)
The complaint is about the landlord’s: Handing of the resident’s reports of antisocial behaviour (ASB) and noise from a neighbour. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202226156)
The complaint is about the landlord’s handling of the resident’s: responsive repairs following a leak. subsequent complaint.
Metropolitan Thames Valley Housing (MTV) (202226242)
The complaint is about the landlord’s handling of: Repairs to a structural wall of the property. The associated formal complaint.
Metropolitan Thames Valley Housing (MTV) (202312684)
The complaint is about the landlord’s handling of the resident’s: Request for information regarding her service charge. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202322349)
The complaint is about the landlord’s response to the resident’s: Reports of a leak in the loft, and damp and mould. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202307328)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the intercom system. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202321847)
The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the intercom system. The Ombudsman has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202310369)
The complaint is about: The landlord’s handling of intercom repairs. The landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202344342)
The complaint is about the landlord’s handling of the resident’s service charge complaint.
Metropolitan Thames Valley Housing (MTV) (202303780)
The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202232114)
The complaint is about the landlord’s: Response to the resident’s requests for the removal of a tree near her garden. Handling of replacement fence panels. Handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202335724)
The complaint is about the landlord’s response to the resident’s reports of repairs relating to: Damp and mould in his kitchen. A leak from his shower. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
Metropolitan Thames Valley Housing (MTV) (202304013)
The complaint is about the landlord’s handling of the resident’s reports of a leak affecting her property. The Ombudsman has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202321380)
The complaint is about the landlord’s handling of; repairs to the resident’s back door, the garden fence and back gate at the property. the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202304059)
The complaint is about the landlord’s handling of the report of a leak causing water ingress into the resident’s property. We have also considered the landlord’s: record keeping. complaint handling.
Metropolitan Thames Valley Housing (MTV) (202309880)
The complaint is about the landlord’s handling of the resident’s report of a dislodged vent cover following a repair to a blocked toilet, cracked plaster, and damp.
Metropolitan Thames Valley Housing (MTV) (202225062)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould at her property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)