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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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15 Jan 2025 Maladministration Westward Housing Group Limited (202305098) Case 202305098 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and her request for a … 14 Jan 2025 Maladministration Believe Housing Limited (202334553) Case 202334553 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of: Requests for repairs to the resident’s kitchen. Concerns about the insulation … 14 Jan 2025 Maladministration Curo Places Limited (202327315) Case 202327315 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of reports of a leaking roof. The Ombudsman has also considered the … 13 Jan 2025 Maladministration Stonewater Limited (202309212) Case 202309212 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance and antisocial behaviour (ASB) from a … 13 Jan 2025 Maladministration Thirteen Housing Group Limited (202300616) Case 202300616 · Old Complaints Handling categories The complaint is about the landlord’s handling of cracks in the walls, including the associated repairs. The Service has considered … 10 Jan 2025 Maladministration Hexagon Housing Association Limited (202311582) Case 202311582 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: 8 Jan 2025 Maladministration Connect Housing Association Limited (202230251) Case 202230251 · Information and data management The complaint is about the landlord’s handling of the resident’s: concerns about its communication regarding: a fly infestation; road, curb, … 8 Jan 2025 Maladministration Gentoo Group Limited (202313045) Case 202313045 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould at the resident’s property. 7 Jan 2025 Maladministration Richmond Housing Partnership Limited (202345642) Case 202345642 · Old Complaints Handling categories The resident’s complaint is about the landlord’s response to his reports of: The faulty communal door intercom system. Damp and … 7 Jan 2025 Maladministration Shepherds Bush Housing Association Limited (202335357) Case 202335357 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair to the windows. The associated complaint. 23 Dec 2024 Maladministration Flagship Housing Group Limited (202328248) Case 202328248 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould in the loft affecting the bathroom and … 21 Dec 2024 Maladministration Broadland Housing Association Limited (202327183) Case 202327183 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for a replacement kitchen. Complaint. 20 Dec 2024 Maladministration Hexagon Housing Association Limited (202209040) Case 202209040 · Information and data management The complaint is about: the landlord’s handling of the resident’s concerns about its planned works in her home. that she … 20 Dec 2024 Maladministration Paragon Asra Housing Limited (202403682) Case 202403682 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s report of a leak causing damp and mould and reports … 20 Dec 2024 Maladministration Richmond Housing Partnership Limited (202120943) Case 202120943 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about: Damaged asbestos tiles. Repairs relating to leaks and … 20 Dec 2024 Maladministration Richmond Housing Partnership Limited (202333396) Case 202333396 · Old Complaints Handling categories The resident’s complaint is regarding the landlord’s handling of repair reports relating to: Drainage issues. A broken living room window. … 20 Dec 2024 Maladministration Southway Housing Trust (Manchester) Limited (202125549) Case 202125549 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbour. Concerns about the conduct … 20 Dec 2024 Maladministration The Guinness Partnership Limited (202322181) Case 202322181 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 19 Dec 2024 Maladministration Flagship Housing Group Limited (202408033) Case 202408033 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: His request for a ‘management move’. A loss of heating to … 19 Dec 2024 Maladministration Gentoo Group Limited (202307324) Case 202307324 · Financial The complaint is about the landlord’s response to the resident’s concerns about The planned rewiring works and replacement kitchen. Asbestos. … 19 Dec 2024 Maladministration Wandle Housing Association Limited (202315557) Case 202315557 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: service charges, pest control and another resident feeding … 19 Dec 2024 Maladministration Wandle Housing Association Limited (202329262) Case 202329262 · Information and data management The complaint is about: The landlord’s response to the resident’s reports of leaks at the property. The associated complaint handling. … 18 Dec 2024 Maladministration Beyond Housing Limited (202410893) Case 202410893 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. We have … 18 Dec 2024 Maladministration Clarion Housing Association Limited (202340783) Case 202340783 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and loss of electrics. 18 Dec 2024 Maladministration Origin Housing Limited (202308589) Case 202308589 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the boiler. The Ombudsman has also considered the landlord’s complaint … 18 Dec 2024 Maladministration Places for People Group Limited (202228356) Case 202228356 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of damp, mould and the living room being too … 18 Dec 2024 Maladministration Shepherds Bush Housing Association Limited (202407308) Case 202407308 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of water ingress and damp and mould. The Ombudsman has also … 18 Dec 2024 Maladministration The Guinness Partnership Limited (202337119) Case 202337119 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of roof leaks. The Ombudsman has also considered the … 18 Dec 2024 Maladministration Wandle Housing Association Limited (202329059) Case 202329059 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of boiler faults. Complaint. 17 Dec 2024 Maladministration Accent Housing Limited (202312879) Case 202312879 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of plumbing repairs affecting the toilet and drains. reports … 17 Dec 2024 Maladministration Clarion Housing Association Limited (202222519) Case 202222519 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s boiler. The Ombudsman has also investigated the landlord’s … 17 Dec 2024 Maladministration East Midlands Housing Group Limited (202227100) Case 202227100 · Managing Relations The complaint is about how the landlord handled the resident’s possessions while it rehoused her. We have also considered the … 17 Dec 2024 Maladministration Nottingham Community Housing Association Limited (202306377) Case 202306377 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about: Asbestos. The upgrade of her kitchen and bathroom. … 17 Dec 2024 Maladministration The Riverside Group Limited (202230641) Case 202230641 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns that a carbon monoxide alarm had not been installed … 17 Dec 2024 Maladministration Torus62 Limited (202403924) Case 202403924 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould repairs. The Ombudsman has also looked at the landlord’s … 17 Dec 2024 Maladministration Wandle Housing Association Limited (202319561) Case 202319561 · Financial The complaint is about the landlord’s handling of a leak. The Ombudsman has also considered the landlord’s complaint handling. 16 Dec 2024 Maladministration Stonewater Limited (202334959) Case 202334959 · Managing Relations The complaint is about the landlord’s handling of: repairs to the heating, windows and loft insulation at the property. the … 16 Dec 2024 Maladministration Wandle Housing Association Limited (202230003) Case 202230003 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of outstanding communal repairs. Complaint. This report has also … 13 Dec 2024 Maladministration Aster Group Limited (202324151) Case 202324151 · Old Property Condition categories The complaint is about the resident’s concerns around the landlord’s handling of: Reports of damp and mould in the property. … 13 Dec 2024 Maladministration Stockport Homes Limited (202400602) Case 202400602 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and associated repairs. A woodlice infestation. 12 Dec 2024 Maladministration Greenoak Housing Association Limited (202303986) Case 202303986 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) including noise nuisance. Reports of … 12 Dec 2024 Maladministration Wandle Housing Association Limited (202301722) Case 202301722 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to the communal TV aerial. … 12 Dec 2024 Maladministration Wandle Housing Association Limited (202327977) Case 202327977 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: His reports of antisocial behaviour (ASB). Reconnecting the heating system in … 10 Dec 2024 Maladministration Red Kite Community Housing Limited (202317139) Case 202317139 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of high water pressure. complaint handling. 9 Dec 2024 Maladministration Clarion Housing Association Limited (202345917) Case 202345917 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports regarding various repair issues at her property. Complaints handling. 9 Dec 2024 Maladministration Torus62 Limited (202320438) Case 202320438 · Managing Relations The complaint is about the landlord’s: Response to repair issues at the property. Complaint handling. 6 Dec 2024 Maladministration Poplar Housing And Regeneration Community Association Limited (202229979) Case 202229979 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Associated complaint. 4 Dec 2024 Maladministration Hyde Housing Association Limited (202319093) Case 202319093 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 4 Dec 2024 Maladministration Orbit Housing Association Limited (202348692) Case 202348692 · Financial The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to the front door, windows, and … 3 Dec 2024 Maladministration Clarion Housing Association Limited (202324940) Case 202324940 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.