Colchester City Council (202321024)
The complaint is about the landlord’s response to various repairs within the property and the resident’s request for compensation for damaged belongings.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Luton Borough Council (202305069)
The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. This Service has also investigated the landlord’s complaint handling.
Camden Council (202230620)
The complaint is about the landlord’s handling of: Issues with subsidence at the property. Reports of damp and mould in the property. The associated complaint.
Camden Council (202339205)
The complaint is about: the landlord’s handling of the resident’s reports that she was without heating. the landlord’s handling of the associated complaint.
East Devon District Council (202234448)
The complaint is about the landlord’s handling of the resident’s reports about: Her dispute with her neighbour. The conduct of the landlord’s staff and her request to deal with a female officer.
Folkestone & Hythe District Council (202336218)
The complaint is about the landlord’s handling of the resident’s: Reports of repair and cleanliness issues in the property at the start of the tenancy. Reports of damp and mould. Associated formal complaint.
Manchester City Council (202303266)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. This reports has also assessed the landlord’s record keeping.
Southwark Council (202232897)
The complaint is about the landlord’s handling of: Repairs to the resident’s shower and toilet. Replacing the resident’s front door. The resident’s associated complaint.
Warwick District Council (202226965)
The complaint is about the landlord’s handling of the resident’s reported concerns about staff conduct. The Ombudsman has also assessed the landlord’s: record keeping complaint handling.
Birmingham City Council (202203547)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the neighbour. The associated complaint.
Folkestone & Hythe District Council (202327295)
The complaint is about the landlord’s handling of the resident’s proposed adaptation works, and its associated communications.
Islington Council (202301453)
The complaint is about the landlord’s handling of fence repairs.
Lambeth Council (202306177)
This complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.
Luton Borough Council (202220071)
The complaint is about: The landlord’s handling of various repairs to the property (including to the doors, flooring and bathroom ceiling) following the orders in a previous Ombudsman report. The handling of the associated complaint.
Barnsley Metropolitan Borough Council (202305828)
The complaint is about the landlord’s handling of the resident’s reported concerns about: artex and asbestos; damp and mould; the condition of the kitchen and bathroom. The landlord’s complaint handling has also been investigated.
Kirklees Council (202322546)
The resident’s complaint is about the landlord’s handling of his report of threatening behaviour by a neighbour.
Norwich City Council (202319029)
The complaint is about the landlord's: Response to requests for repairs to the kitchen window. Response to reports of issues with the intercom system. Complaint handling.
Lambeth Council (202315922)
This complaint is about the landlord’s handling of repairs to a communal lift.
South Tyneside Council (202314554)
The complaint is about the level of compensation the landlord offered the resident in relation to its handling of: Various repairs to the windows, doors, plaster, roof and pipework at the property. The complaint handling.
Lambeth Council (202316466)
The complaint is about the landlord’s response to the resident’s reports of leaks into her property from an upstairs flat and the subsequent damage caused. The Ombudsman has considered the landlord’s record keeping.
Brighton and Hove City Council (202306666)
The complaint is about the landlord’s handling of the resident’s reports of water ingress.
Hammersmith and Fulham Council (202231833)
The resident’s complaint is about: The landlord’s response to concerns about the condition of the resident’s property when his tenancy commenced. The landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202234317)
The resident’s complaint is about the landlord’s handling of repairs to the windows in her home.
Lewisham Council (202331984)
The complaint is about: The landlord’s handling of reports of outstanding repairs to a toilet due to a leak and associated sewage leaks. The landlord’s handling of reports of outstanding repairs to the back balcony doors. The landlord’s handling of the resident’s complaint.
Southwark Council (202219624)
The complaint is about the landlord’s: Handling of a leak in the resident’s bathroom and the subsequent damage caused. The landlord’s complaint handling.
Wandsworth Council (202234263)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Wandsworth Council (202317109)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Pests in the ceiling and roof space. Pigeons nesting on the balcony.
Wiltshire Council (202303945)
The complaint is about: The condition of the property when it was let to the resident. The landlord’s handling of various repairs at the property. The Ombudsman has also considered the complaint handling in this case.
Wolverhampton City Council (202344053)
The complaint is about the landlord’s handling of the resident’s reports of drainage problems. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Gosport Borough Council (202314200)
The complaint is about the landlord’s response to the resident’s reports about damp and mould at his property.
Lewisham Council (202227635)
The complaint is about the landlord’s response to the resident’s reports of water ingress. The Ombudsman has also considered the landlord’s record-keeping.
Southend on Sea City Council (202344463)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the resident’s request for a property transfer. The landlord’s complaint handling is also considered.
Haringey London Borough Council (202320122)
The complaint is about the landlord’s response to the resident’s reports of repairs including taps and pipework; metal sticking out of the bedroom floor; broken guttering; and damp and mould. We have also considered the landlord's complaint handling.
Kirklees Council (202308305)
The complaint is about the landlord’s: Handling of repairs to the property, specifically relating to broken guttering and repointing. Response to the resident’s reports of damp, mould and water ingress.
Lewisham Council (202231986)
The complaint is about the landlord’s: Handling of damp and mould. Handling of repairs to the resident’s window, door, and stairs. Handling of heating issues. Handling of repairs to the roof. Handling of asbestos in the resident’s property. The Ombudsman has also investigated the landlord’s record keeping.
Southwark Council (202216183)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB).
Gateshead Metropolitan Borough Council (202201953)
The complaint is about the landlord’s response to the resident’s reports of: brickwork and roof repairs. electrics tripping intermittently in the kitchen. damp. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Haringey London Borough Council (202317960)
The complaint is about the landlord’s handling of: The resident’s reports of damp/mould and structural damage within his property. The resident’s concerns relating to asbestos within his property. This Service has also investigated the landlord’s handling of the associated complaint.
Haringey London Borough Council (202311643)
The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has also assessed the landlord’s complaint handling.
North West Leicestershire District Council (202310423)
The complaint is about the landlord’s: response to the resident’s concerns about repair issues at the property, including damp and mould; complaints handling and offer of compensation.
Tamworth Borough Council (202401849)
The complaint is about the landlord’s handling of the resident’s report of a leak from the water tank in her home.
Camden Council (202219739)
The complaint is about how the landlord handled the resident’s report of noise from his neighbour . The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202304116)
The complaint is about: The landlord’s handling of the resident’s reports of a leak at her property. The landlord’s record keeping. The landlord’s complaint handling.
Gateshead Metropolitan Borough Council (202233490)
The complaint is about the condition of the property at the time of letting, and the landlord’s handling of the subsequent repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Bristol City Council (202309131)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.
Harlow District Council (202226119)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs needed to the roof and guttering. Complaint.
Lambeth Council (202215601)
The complaint is about the landlord’s handling of the resident’s: Request for repairs to the communal front entrance door. Complaint about the repair and maintenance of the communal area of her building. Request that her windows were upgraded. The associated complaint.
Birmingham City Council (202304916)
The complaint is about the landlord’s handling of the resident’s reports of flooding in his garden and the side of the property. The landlord’s handling of the complaint has also been considered.
Camden Council (202315839)
The complaint is about: The landlord’s handling of damp and drainage repairs at the resident’s property. The landlord’s handling of the resident’s complaint.
Milton Keynes City Council (202309298)
The complaint is about the landlord’s handling of: Water ingress from the balcony above the property. Repairs following a burst pipe under the bath. This Service has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)