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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

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3 Apr 2024 Maladministration Havering Council (202213170) Case 202213170 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a blockage in the kitchen stack pipe and … 2 Apr 2024 Maladministration High Peak Borough Council (202122468) Case 202122468 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB) and harassment. The Ombudsman has … 28 Mar 2024 Maladministration Camden Council (202224293) Case 202224293 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s: Handling of repairs in her property, including damp and mould; Response to reports … 28 Mar 2024 Maladministration Lewisham Council (202306207) Case 202306207 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould at the property. The resident’s request … 28 Mar 2024 Maladministration Norwich City Council (202218400) Case 202218400 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 28 Mar 2024 Maladministration Norwich City Council (202223175) Case 202223175 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. The associated complaint. 28 Mar 2024 Maladministration Solihull Metropolitan Borough Council (202124959) Case 202124959 · Managing Relations The complaint is about the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered … 28 Mar 2024 Maladministration Southend-on-Sea City Council (202234954) Case 202234954 · Managing Relations The complaint is about: The landlords handling of the residents request for a replacement boundary wall. The landlords handling of … 28 Mar 2024 Maladministration South Tyneside Council (202227369) Case 202227369 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: The resident’s heating system including water/heating pipes banging. … 28 Mar 2024 Maladministration Southwark Council (202208239) Case 202208239 · Managing Relations The complaint is about: The resident’s reports of leaks into the property and the subsequent damage and loss of earnings. … 27 Mar 2024 Maladministration Bristol City Council (202209171) Case 202209171 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour including staff conduct and his request … 27 Mar 2024 Maladministration Islington Council (202226162) Case 202226162 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 27 Mar 2024 Maladministration Leeds City Council (202232275) Case 202232275 · Information and data management The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s: … 27 Mar 2024 Maladministration Southwark Council (202220469) Case 202220469 · Managing Relations The complaint is about the landlord’s handling of the resident's reports of radiator issues on the ground floor of the … 26 Mar 2024 Maladministration Eastbourne Borough Council (202312303) Case 202312303 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 26 Mar 2024 Maladministration Islington Council (202302009) Case 202302009 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by his neighbours. … 26 Mar 2024 Maladministration Waltham Forest Council (202232186) Case 202232186 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for information about its bathroom and kitchen refurbishment programme. … 26 Mar 2024 Maladministration Waverley Borough Council (202300070) Case 202300070 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint. 25 Mar 2024 Maladministration Camden Council (202123973) Case 202123973 · Information and data management The resident’s complaint is about the landlord’s handling of renovation works to her property, including the quality of the work … 25 Mar 2024 Maladministration Milton Keynes City Council (202229797) Case 202229797 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of leaks in her property. Request for remedial works … 22 Mar 2024 Maladministration Canterbury City Council (202303492) Case 202303492 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has decided to consider: … 22 Mar 2024 Maladministration West Northamptonshire Council (202222084) Case 202222084 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a shower bench to be fitted in her … 21 Mar 2024 Maladministration North Northamptonshire Council (202220918) Case 202220918 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows and doors, pipework and … 18 Mar 2024 Maladministration Luton Borough Council (202210084) Case 202210084 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The shower room. The Doors. … 18 Mar 2024 Maladministration Southwark Council (202110802) Case 202110802 · Information and data management The complaint is about: The landlord’s response to the resident’s reports of a leak and request for compensation. The landlord’s … 15 Mar 2024 Maladministration Waltham Forest Council (202226828) Case 202226828 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of flooding in the basement and the associated damp … 14 Mar 2024 Maladministration Camden Council (202003074) Case 202003074 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s … 14 Mar 2024 Maladministration Haringey London Borough Council (202225807) Case 202225807 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. The resident’s complaint. 14 Mar 2024 Maladministration Islington Council (202308362) Case 202308362 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about damp and mould. The complaint. 14 Mar 2024 Maladministration Lincoln City Council (202302041) Case 202302041 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the property, including to address damp and mould. Handling of … 13 Mar 2024 Maladministration Haringey London Borough Council (202303218) Case 202303218 · Managing Relations The complaint is about the landlord’s handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint … 13 Mar 2024 Maladministration Waltham Forest Council (202300868) Case 202300868 · Old Property Condition migrated-2025 This complaint is about the landlord's response to reports of a leak, damp and mould, and a crumbling ceiling within … 12 Mar 2024 Maladministration Islington Council (202206511) Case 202206511 · Health and Safety (inc. building safety) The complaint is about: The landlord’s communication with the resident following a fire at her property. The landlord’s disposal of … 11 Mar 2024 Maladministration Birmingham City Council (202219688) Case 202219688 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Related complaint. 11 Mar 2024 Maladministration Westminster City Council (202219355) Case 202219355 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs to a leaking communal roof, including associated repairs … 8 Mar 2024 Maladministration Birmingham City Council (202220689) Case 202220689 · Managing Relations The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling … 8 Mar 2024 Maladministration Haringey London Borough Council (202305289) Case 202305289 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould in the property. The associated complaint handling. 7 Mar 2024 Maladministration Arun District Council (202301043) Case 202301043 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports regarding: Outstanding roof repairs. Damp and Mould. The associated … 5 Mar 2024 Maladministration Swindon Borough Council (202109363) Case 202109363 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman has also investigated the … 1 Mar 2024 Maladministration Lambeth Council (202222138) Case 202222138 · Estate Management The landlord’s handling of the communal walls and ceiling following leaks, and of the presence of asbestos in the walls. … 29 Feb 2024 Maladministration Bournemouth, Christchurch and Poole Council (202312568) Case 202312568 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about an electrical fault in his property. This Service … 29 Feb 2024 Maladministration Folkestone & Hythe District Council (202127200) Case 202127200 · Estate Management The complaint is about the landlord’s handling of the resident’s request for fencing at the rear boundary of the property. 29 Feb 2024 Maladministration Hammersmith and Fulham Council (202202336) Case 202202336 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s complaint handling which the Ombudsman … 29 Feb 2024 Maladministration Hammersmith and Fulham Council (202221605) Case 202221605 · Managing Relations The complaint is about the landlords handling of the: Leaseholder’s reports of a leak in the property. The associated complaint. 29 Feb 2024 Maladministration Lambeth Council (202009981) Case 202009981 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to the property and garden. The Ombudsman … 29 Feb 2024 Maladministration Lewisham Council (202008088) Case 202008088 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: 28 Feb 2024 Maladministration Birmingham City Council (202210764) Case 202210764 · Managing Relations REPORT COMPLAINT 202210764 Birmingham City Council 28 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Feb 2024 Maladministration Hammersmith and Fulham Council (202222739) Case 202222739 · Managing Relations This complaint is about the landlord’s handling of: Repairs to, and a subsequent leak from, the resident’s toilet. The associated … 27 Feb 2024 Maladministration Birmingham City Council (202200232) Case 202200232 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leaking waste pipe. The Ombudsman has also … 27 Feb 2024 Maladministration Central Bedfordshire Council (202224255) Case 202224255 · Managing Relations The complaint is about the landlord’s: Response to damp and mould following a leak in the property. Complaint handling.