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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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18 Sep 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202332644) Case 202332644 · Old Estate Management categories The complaint is about the landlord’s response to communal lift repairs. 18 Sep 2025 Maladministration One Vision Housing Limited (202437467) Case 202437467 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of black specks in the hot water system at … 18 Sep 2025 Maladministration Origin Housing Limited (202445269) Case 202445269 · Responsive repairs/activity The complaint is about the landlord’s handling of: A leak into the property. The damage caused to the property from … 18 Sep 2025 Maladministration Southern Housing (202348554) Case 202348554 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the installation of a garden fence reducing the … 18 Sep 2025 Maladministration South Tyneside Council (202424803) Case 202424803 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 18 Sep 2025 Maladministration Sovereign Network Group (202343694) Case 202343694 · Managing Relations The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the … 18 Sep 2025 Maladministration Vivid Housing Limited (202421917) Case 202421917 · For profit The complaint is about the landlord's handling of the resident’s reports about repairs and pest access. 18 Sep 2025 Maladministration Wandle Housing Association Limited (202430750) Case 202430750 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling … 17 Sep 2025 Maladministration London & Quadrant Housing Trust (202405211) Case 202405211 · Managing Relations The complaint is about the landlord’s handling of: A bathroom water leak and associated damp and mould and electrical issues. … 17 Sep 2025 Maladministration London & Quadrant Housing Trust (202430917) Case 202430917 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of balcony repairs. 17 Sep 2025 Maladministration Rochdale Boroughwide Housing Limited (202339589) Case 202339589 · Responsive repairs/activity REPORT COMPLAINT 202339589 Rochdale Boroughwide Housing Limited 17 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Sep 2025 Maladministration Sanctuary Housing Association (202338653) Case 202338653 · Managing Relations The complaint is about the landlord’s handling of: The information given as part of the resident’s application for housing. The … 17 Sep 2025 Maladministration Town and Country Housing (202344491) Case 202344491 · Managing Relations The complaint is about the landlord's handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling. 16 Sep 2025 Maladministration Sanctuary Housing Association (202422260) Case 202422260 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the rear garden fence. Associated complaint. 16 Sep 2025 Maladministration Southern Housing (202407062) Case 202407062 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of noise. The landlord’s complaint handling is also considered. 16 Sep 2025 Maladministration TBG Open Door Limited (202451000) Case 202451000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have investigated the landlord’s … 15 Sep 2025 Maladministration City of Westminster Council (202422404) Case 202422404 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould in the property. The … 15 Sep 2025 Maladministration Clarion Housing Association Limited (202219860) Case 202219860 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after … 15 Sep 2025 Maladministration Clarion Housing Association Limited (202427244) Case 202427244 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling. 15 Sep 2025 Maladministration London Borough of Hackney (202444098) Case 202444098 · Managing Relations The complaint is about the landlord handling of the resident’s reports of: inadequate heating and smoke in her property. low … 15 Sep 2025 Maladministration Southern Housing (202413994) Case 202413994 · Financial The complaint is about the landlord’s handling of queries raised by the resident about the building’s intercom system. We have … 12 Sep 2025 Maladministration Clarion Housing Association Limited (202430240) Case 202430240 · Managing Relations The complaint is about the landlord’s handling of the resident’s: rehousing requests. associated complaint. 12 Sep 2025 Maladministration London Borough of Camden Council (202446702) Case 202446702 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint. 12 Sep 2025 Maladministration London Borough of Hounslow (202339645) Case 202339645 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s: concerns that the property is too cold and draughty. reports … 12 Sep 2025 Maladministration Paragon Asra Housing Limited (202422993) Case 202422993 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of fly-tipping and waste in communal areas, and communication … 12 Sep 2025 Maladministration The Guinness Partnership Limited (202340094) Case 202340094 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the condition of the resident’s property on let and the handling of … 12 Sep 2025 Maladministration Vivid Housing Limited (202400024) Case 202400024 · Estate Management REPORT COMPLAINT 202400024 Vivid Housing Limited 12 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 11 Sep 2025 Maladministration A2Dominion Housing Group Limited (202450029) Case 202450029 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge … 11 Sep 2025 Maladministration bpha Limited (202417102) Case 202417102 · Managing Relations The complaint is about the landlord’s handling of a repair to the patio door of the resident’s home. We have … 11 Sep 2025 Maladministration ForHousing Limited (202415730) Case 202415730 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the standard of its repairs to her property. … 11 Sep 2025 Maladministration London Borough of Newham (202218560) Case 202218560 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: A banging noise from the roof. Birds nesting … 11 Sep 2025 Maladministration Newlon Housing Trust (202324954) Case 202324954 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of window repairs. the resident’s complaint. 11 Sep 2025 Maladministration Paragon Asra Housing Limited (202448549) Case 202448549 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: damp and mould at the property. anti-social behaviour … 11 Sep 2025 Maladministration Sandwell Metropolitan Borough Council (202417205) Case 202417205 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould in a bedroom. 11 Sep 2025 Maladministration Southern Housing (202329683) Case 202329683 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Communication about legal action against the resident’s neighbour. Response to the resident’s request to … 11 Sep 2025 Maladministration Southern Housing (202500448) Case 202500448 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports concerning repairs to the external communal lighting. The associated … 10 Sep 2025 Maladministration GreenSquareAccord Limited (202453111) Case 202453111 · Responsive repairs/activity The complaint is about the landlord’s handing of damp in the property and associated repairs. 10 Sep 2025 Maladministration Irwell Valley Housing Association Limited (202425825) Case 202425825 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about a management transfer between properties A and B, … 10 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202335312) Case 202335312 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s report of a leak into the bathroom. Complaint handling. 10 Sep 2025 Maladministration London Borough of Lambeth (202338811) Case 202338811 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Report of a faulty light fitting. Formal complaint. 10 Sep 2025 Maladministration London & Quadrant Housing Trust (202431128) Case 202431128 · Managing Relations The complaint is about the landlord’s: Handling of a leak and the condition of the bathroom. Handling of repairs. The … 10 Sep 2025 Maladministration Peabody Trust (202334037) Case 202334037 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of leaks and anti-social behaviour (ASB) by a neighbour. … 10 Sep 2025 Maladministration Vivid Housing Limited (202336673) Case 202336673 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports about the frequency of grounds maintenance. Associated complaint. 9 Sep 2025 Maladministration London & Quadrant Housing Trust (202322362) Case 202322362 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp in the property and associated repairs. The … 9 Sep 2025 Maladministration Luton Borough Council (202331379) Case 202331379 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for maintenance of trees at the property and associated … 9 Sep 2025 Maladministration Newlon Housing Trust (202328186) Case 202328186 · Health and Safety (inc. building safety) The complaint is about: the landlord's handling of the remedial work required to the cladding The Ombudsman has also considered … 9 Sep 2025 Maladministration North Yorkshire Council (202343463) Case 202343463 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB) from her neighbour. damp in … 9 Sep 2025 Maladministration Southwark Council (202415210) Case 202415210 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint … 9 Sep 2025 Maladministration Southway Housing Trust (Manchester) Limited (202445554) Case 202445554 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports about damp and mould, and subsequent repairs. the complaint. 9 Sep 2025 Maladministration The Riverside Group Limited (202416907) Case 202416907 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in …