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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Maladministration ×

Showing 2,076 of 16,595 decisions matching "property"

Decisions

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28 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202335641) Case 202335641 · Old Property Condition categories The complaint is about the landlord’s handling of reported leaks in the property. 28 Aug 2024 Maladministration Peabody Trust (202335463) Case 202335463 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about her application to transfer to a larger property. … 27 Aug 2024 Maladministration Ashford Borough Council (202308502) Case 202308502 · Information and data management The complaint is about the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman … 23 Aug 2024 Maladministration Bristol City Council (202305872) Case 202305872 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of leaks into his property. This Service has also … 23 Aug 2024 Maladministration Dacorum Borough Council (202336291) Case 202336291 · Information and data management The resident’s complaint is about the landlord’s: handling of various repairs in the property. complaint handling. The Ombudsman has also … 23 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202223999) Case 202223999 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the resident’s bedroom ceiling. Reports of damp and mould … 23 Aug 2024 Maladministration South Kesteven District Council (202330587) Case 202330587 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the resident’s property and the resident’s request for improvements. The … 23 Aug 2024 Maladministration Sovereign Network Homes (202308206) Case 202308206 · Health and Safety (inc. building safety) The landlord’s handling of reports of safety concerns with fire doors in the property. 22 Aug 2024 Maladministration Hyde Housing Association Limited (202335754) Case 202335754 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property, including damp and mould. The landlord’s handling of … 22 Aug 2024 Maladministration Orbit Group Limited (202324425) Case 202324425 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs related to damp and mould in his property. … 21 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202319427) Case 202319427 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. Electrical work. The complaint and the … 21 Aug 2024 Maladministration Sanctuary Housing Association (202309429) Case 202309429 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Leaks and loss of electric in the communal … 21 Aug 2024 Maladministration Southwark Council (202305827) Case 202305827 · Managing Relations The complaint is about how the landlord handled: The resident’s request for ventilation at her property. The resident’s reports of … 20 Aug 2024 Maladministration Affordable Housing Communities Limited (202334805) Case 202334805 · Managing Relations The complaint is about the way the landlord handled the residents’: Request for it to buy back shares in their … 19 Aug 2024 Maladministration Longhurst Group Limited (202335462) Case 202335462 · Managing Relations The complaint is about the landlord’s: Handling of reports of leaks into the property and the associated repairs. Handling of … 16 Aug 2024 Maladministration Home Group Limited (202301937) Case 202301937 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of water penetration to the property and associated damp. … 16 Aug 2024 Maladministration Sovereign Network Homes (202314090) Case 202314090 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould in the property. The … 16 Aug 2024 Maladministration Tower Hamlets Homes (202234784) Case 202234784 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of recurring leaks, damp, mould, and associated repairs at … 15 Aug 2024 Maladministration Bromford Housing Group Limited (202328975) Case 202328975 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 15 Aug 2024 Maladministration Flagship Housing Group Limited (202305024) Case 202305024 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of repairs outstanding to the property on letting. request … 15 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202203338) Case 202203338 · Managing Relations The complaint is about the landlord's handling of repairs to the patio and paving at the front of the property. … 15 Aug 2024 Maladministration Tower Hamlets Homes (202302593) Case 202302593 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the length of time scaffolding had been up … 15 Aug 2024 Maladministration Waltham Forest Council (202230787) Case 202230787 · Managing Relations The complaint is about the landlord’s handling of leaks into the resident’s property from a property above. This Service has … 15 Aug 2024 Maladministration Yorkshire Housing Limited (202307987) Case 202307987 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to build an outbuilding in the garden of her … 13 Aug 2024 Maladministration Westminster City Council (202301503) Case 202301503 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak from the property above. The Ombudsman … 12 Aug 2024 Maladministration Mansfield District Council (202400625) Case 202400625 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of concerns of coldness in the resident’s property. 9 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202321199) Case 202321199 · Managing Relations The complaint is about the landlord’s: handling of repairs and damp and mould at the resident’s former property. response to … 8 Aug 2024 Maladministration Kirklees Council (202323479) Case 202323479 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of major works to the property and the resident’s associated decant. 8 Aug 2024 Maladministration Lambeth Council (202227180) Case 202227180 · Information and data management The complaint is about the landlord’s handling of the resident’s: reports of a leak into her property from the flat … 8 Aug 2024 Maladministration London Borough of Hillingdon (202334242) Case 202334242 · Occupancy Rights The complaint is about the way the landlord responded to the resident’s reports that it had sold land belonging to … 8 Aug 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202301021) Case 202301021 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a fault to the ventilation system in the … 7 Aug 2024 Maladministration Haringey London Borough Council (202302608) Case 202302608 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress into the property. The associated complaint. 7 Aug 2024 Maladministration Kingston upon Thames Council (202304327) Case 202304327 · Estate Management The complaint is about the landlord’s handling of forced entry to the resident’s property. The Ombudsman has also investigated the … 7 Aug 2024 Maladministration London Borough of Sutton (202333652) Case 202333652 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Concerns about securing her property. Concerns about staff conduct. Request … 7 Aug 2024 Maladministration Peabody Trust (202329745) Case 202329745 · Managing Relations The complaint is about the landlord’s handling of reports of internal and external repairs to the property. The report has … 6 Aug 2024 Maladministration Nottingham City Homes Limited (202316662) Case 202316662 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s property including repairing kitchen floor tiles, installing an … 31 Jul 2024 Maladministration Cheshire Peaks & Plains Housing Trust (202315451) Case 202315451 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A series of leaks in the … 31 Jul 2024 Maladministration Estuary Housing Association Limited (202225058) Case 202225058 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint. 31 Jul 2024 Maladministration Folkestone & Hythe District Council (202305898) Case 202305898 · Managing Relations This complaint is about the landlord’s: Response to the resident’s concerns about major works to the property’s bathroom. Complaint handling. 31 Jul 2024 Maladministration Gentoo Group Limited (202316350) Case 202316350 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for the windows at her property to be replaced. 31 Jul 2024 Maladministration Islington Council (202303995) Case 202303995 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) against the neighbour. letting out a property … 31 Jul 2024 Maladministration One Housing Group Limited (202233848) Case 202233848 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of noise from a … 31 Jul 2024 Maladministration Onward Homes Limited (202342330) Case 202342330 · Managing Relations The complaint is about the landlord’s response to damp and mould reports and the consequent handling of repairs to the … 31 Jul 2024 Maladministration Plexus UK (First Project) Limited (202229912) Case 202229912 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 31 Jul 2024 Maladministration Richmond Housing Partnership Limited (202218444) Case 202218444 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: damp and mould in the property. damage to the lounge ceiling containing … 31 Jul 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202313853) Case 202313853 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of damage to the front door of the resident’s … 31 Jul 2024 Maladministration Together Housing Association Limited (202307129) Case 202307129 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of high temperatures in the property. The landlord’s handling … 31 Jul 2024 Maladministration Wandle Housing Association Limited (202222581) Case 202222581 · Managing Relations The complaint is about the landlord’s handling of: repairs to the heating, hot water and ventilation systems in the property. … 31 Jul 2024 Maladministration Wandle Housing Association Limited (202340778) Case 202340778 · Estate Management The complaint is about the landlord’s response to: Reports of a smell of sewage in the property. Reports of issues … 31 Jul 2024 Maladministration Warwick District Council (202234620) Case 202234620 · Managing Relations The complaint is about: The landlord’s handling of various repairs, including repairs to the roof and concerns around the location …