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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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31 Jan 2025 Maladministration Clarion Housing Association Limited (202401269) Case 202401269 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of recurring damp and mould and associated repairs. The … 31 Jan 2025 Maladministration East Midlands Housing Group Limited (202403923) Case 202403923 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of a lack of heating and hot water. The landlord’s response … 31 Jan 2025 Maladministration Homes Plus Limited (202304014) Case 202304014 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Jan 2025 Maladministration Lincolnshire Housing Partnership Limited (202310248) Case 202310248 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the property bathroom and the conduct of the landlord’s contractors. … 31 Jan 2025 Maladministration Longhurst Group Limited (202230894) Case 202230894 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs that were included in a disrepair claim. The resident’s reports about … 31 Jan 2025 Maladministration Muir Group Housing Association Limited (202214276) Case 202214276 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and the resident’s subsequent request for compensation. The associated complaint. 31 Jan 2025 Maladministration Richmond Housing Partnership Limited (202232933) Case 202232933 · Old Moving to a Property categories The resident’s complaint is regarding the landlord’s handling of a transfer request on medical grounds and its requests for further … 31 Jan 2025 Maladministration Richmond Housing Partnership Limited (202325580) Case 202325580 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of repairs to her shower. 31 Jan 2025 Maladministration Richmond Housing Partnership Limited (202329895) Case 202329895 · Old Complaints Handling categories The resident’s complaint is about the landlord’s offer of compensation following damp and mould repairs. 31 Jan 2025 Maladministration Stonewater Limited (202403118) Case 202403118 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould and her request for compensation. 31 Jan 2025 Maladministration The Guinness Partnership Limited (202347387) Case 202347387 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports that repairs were needed to his roof and that … 31 Jan 2025 Maladministration The Guinness Partnership Limited (202402432) Case 202402432 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Pests in the loft. Damp and mould. The … 31 Jan 2025 Maladministration The Guinness Partnership Limited (202410678) Case 202410678 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. The temporary alternative accommodation. 31 Jan 2025 Maladministration The Riverside Group Limited (202322978) Case 202322978 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports about sinking floors in the resident’s property. Reports about sinking paving … 31 Jan 2025 Maladministration Westward Housing Group Limited (202348084) Case 202348084 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about damp, mould, and cavity wall insulation. 30 Jan 2025 Maladministration Aster Group Limited (202421702) Case 202421702 · Old Estate Management categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) by a neighbour. Repairs to … 30 Jan 2025 Maladministration Origin Housing Limited (202321037) Case 202321037 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the windows, front door, and damp and mould in the … 30 Jan 2025 Maladministration Richmond Housing Partnership Limited (202311681) Case 202311681 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about the property condition when let and multiple outstanding repairs. … 30 Jan 2025 Maladministration Richmond Housing Partnership Limited (202405659) Case 202405659 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report of mould in the property. The Ombudsman has also … 30 Jan 2025 Maladministration Stonewater Limited (202305000) Case 202305000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour to include reports of: The presence of rats, … 30 Jan 2025 Maladministration Stonewater Limited (202322828) Case 202322828 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from the neighbouring property causing damage … 30 Jan 2025 Maladministration Wandle Housing Association Limited (202217253) Case 202217253 · Information and data management The complaint is about the landlord’s: Response to the resident’s report that she could not close her balcony door. Response … 30 Jan 2025 Maladministration Wandle Housing Association Limited (202321753) Case 202321753 · Information and data management The resident has complained about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman … 29 Jan 2025 Maladministration A2Dominion Housing Group Limited (202413921) Case 202413921 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs. 29 Jan 2025 Maladministration Chelmer Housing Partnership Limited (202307215) Case 202307215 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) including dumping of rubbish by … 29 Jan 2025 Maladministration Hyde Housing Association Limited (202417483) Case 202417483 · Old Estate Management categories The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s report of repairs within her … 28 Jan 2025 Maladministration Home Group Limited (202319542) Case 202319542 · Old Complaints Handling categories The resident has complained about: The landlord’s response to the sewage leak from her bathroom. The landlord’s response to her … 28 Jan 2025 Maladministration Wandle Housing Association Limited (202304463) Case 202304463 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reported repair to his hallway skirting board. The Ombudsman has … 27 Jan 2025 Maladministration Richmond Housing Partnership Limited (202317372) Case 202317372 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about: Graffiti outside a neighbouring property. Faulty external lighting … 27 Jan 2025 Maladministration Thrive Homes Limited (202414519) Case 202414519 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about welfare adaptations at the property. The associated complaint. 24 Jan 2025 Maladministration A2Dominion Housing Group Limited (202404479) Case 202404479 · Old Property Condition categories The complaint is about the landlord’s handling of window repairs. 24 Jan 2025 Maladministration Hightown Housing Association Limited (202348167) Case 202348167 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire safety and cladding at the building. 24 Jan 2025 Maladministration One Vision Housing Limited (202306170) Case 202306170 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding the general condition and safety of the back … 23 Jan 2025 Maladministration A2Dominion Housing Group Limited (202410443) Case 202410443 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of concerns about a balcony. complaint handling. 23 Jan 2025 Maladministration First Choice Homes Oldham Limited (202222875) Case 202222875 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about The plaster and painting of the storage room. … 23 Jan 2025 Maladministration One Vision Housing Limited (202328392) Case 202328392 · Old Estate Management categories This complaint is about the landlord’s handling of the resident’s request for her windows to be renewed. 23 Jan 2025 Maladministration Orbit Group Limited (202310227) Case 202310227 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Request for repairs. Complaint. 22 Jan 2025 Maladministration Hyde Housing Association Limited (202339705) Case 202339705 · Old Complaints Handling categories The complaint is about the landlords handling of: The resident’s reports of no hot water in the property. The associated … 22 Jan 2025 Maladministration Places for People Group Limited (202222037) Case 202222037 · Old Complaints Handling categories The complaint is about the landlord’s handling of heating and hot water repairs. The Ombudsman has also investigated the landlord’s … 22 Jan 2025 Maladministration Wandle Housing Association Limited (202324441) Case 202324441 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Request to be compensated for the impact of a leaking … 21 Jan 2025 Maladministration Paragon Asra Housing Limited (202224968) Case 202224968 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning at the property. The Ombudsman … 21 Jan 2025 Maladministration Vico Homes Limited (202327370) Case 202327370 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The complaint, including the … 21 Jan 2025 Maladministration Vivid Housing Limited (202406134) Case 202406134 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman will also investigate … 20 Jan 2025 Maladministration Orbit Housing Association Limited (202315965) Case 202315965 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for her kitchen floor tiles to be replaced following … 17 Jan 2025 Maladministration Chelmer Housing Partnership Limited (202329601) Case 202329601 · Information and data management The complaint is about how the landlord handled the resident’s requests for it to remove waste from her garden. We … 17 Jan 2025 Maladministration Clarion Housing Association Limited (202303921) Case 202303921 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repeated loss of heating and hot water in … 17 Jan 2025 Maladministration Torus62 Limited (202413004) Case 202413004 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in the garden. The resident’s reports … 17 Jan 2025 Maladministration Wandle Housing Association Limited (202321331) Case 202321331 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of leaks and outstanding communal repairs. Complaint. This report … 16 Jan 2025 Maladministration Abri Group Limited (202225982) Case 202225982 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling. 15 Jan 2025 Maladministration The Guinness Partnership Limited (202301313) Case 202301313 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s concerns of a draught coming through his windows. The Ombudsman …