Clarion Housing Association Limited (202231118)
The complaint is about the landlord’s handling of repairs to the communal door.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202309690)
The complaint is about the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated complaint.
Clarion Housing Association Limited (202317177)
The complaint is about the landlord’s handling of reports of: Issues with damp and mould. Issues with heating. Issues with the windows. We have also considered the landlord’s record keeping.
Golding Homes Limited (202410615)
The complaint is about the landlord’s handling of the resident’s reports of a leak from her shower. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Paragon Asra Housing Limited (202328053)
The complaint is about the landlord’s response to the resident’s: Request for information about her service charges. Associated complaint.
Southway Housing Trust (Manchester) Limited (202306190)
The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. The Ombudsman has also considered the landlord’s complaint handling.
The Pioneer Housing and Community Group Limited (202325992)
The complaint is about the landlord’s handling of car park gate repairs. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202413131)
The complaint is about the landlord’s handling of:
Bromford Housing Group Limited (202314976)
The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has also assessed the landlord’s complaint handling.
East Midlands Housing Group Limited (202402459)
The complaint is about the landlord’s handling of repairs to the boiler, loss of heating, and loss of running water. We have also considered the landlord’s complaint handling.
Estuary Housing Association Limited (202308323)
The complaint is about the landlord’s handling of a project to paint internal communal areas. The Ombudsman has also assessed the landlord’s complaint handling.
Home Group Limited (202319764)
The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of the building on her selling her property, and work being undertaken to improve this rating. request that it buy back the property. We have also considered the landlord’s complaint handling.
Home Group Limited (202325031)
The complaint is about the landlord’s handling of the resident’s request for it to replace her bathroom flooring.
Irwell Valley Housing Association Limited (202318832)
The complaint is about the landlord’s: Handling of repairs to the bathroom. Handling of repairs to the kitchen and doors. Complaint handling.
Lodge Lane East Co-operative Housing Limited (202400559)
The complaint is about the landlord’s: Response to the resident’s reports concerning antisocial behaviour (ASB). Complaints handling.
Paragon Asra Housing Limited (202319979)
The complaint is about the landlord’s handling of the resident’s: Reports of foul smells in their property. Complaint.
Stonewater Limited (202305334)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the back garden steps and walls.
The Riverside Group Limited (202318293)
The complaint is about the landlord’s handling of: Adaptations to the property. The resident’s requests for reasonable adjustments.
A2Dominion Housing Group Limited (202319254)
The complaint is about the landlord’s handling of the resident’s concerns about its administration of her service charge account for 2022/23. We have also considered the landlord’s: record keeping. complaint handling.
Accent Housing Limited (202332888)
The complaint is about the landlord’s response to the resident’s reports of a broken boundary fence.
B3 Living Limited (202320785)
The complaint is about the landlord's handling of the resident’s reports of misuse of the bin store.
One Housing Group Limited (202318433)
The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about those charges.
Paragon Asra Housing Limited (202403086)
The complaint is about the landlord’s: handling of reports of damp and mould and various repairs. complaint handling.
The Riverside Group Limited (202317321)
The complaint is about the landlord’s handling of the administration of, and queries regarding, service charges.
First Choice Homes Oldham Limited (202315772)
The complaint is about the landlord’s: Handling of the resident’s reports of delays in completing kitchen improvements and damages caused when his kitchen was replaced. Complaint handling.
Paragon Asra Housing Limited (202228164)
The complaint is about the landlord’s handling of the resident’s reports of noise transference. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202217505)
The complaint is about the landlord's handling of communal grounds maintenance. The Ombudsman has also investigated the landlord’s complaint handling.
Thrive Homes Limited (202318487)
The complaint concerns the landlord’s handling of and communication about cleaning, repair, and maintenance of the communal areas and fixtures in the resident’s block of flats.
Accent Housing Limited (202315372)
The complaint is about the landlord's handling of the resident's request for it to repair a garden fence. The Ombudsman has also investigated the landlord’s complaint handling.
Home Group Limited (202322771)
The complaint is about the landlord’s handling of a boiler replacement and the resident’s request for an updated kitchen as part of the works. The Ombudsman has also investigated the landlord’s complaint handling.
Home Group Limited (202339054)
The complaint is about the landlord's handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Origin Housing Limited (202413912)
The complaint is about the landlord’s handling of the resident’s: Reports of being at risk from her ex-partner. Reports about outstanding repairs to her property. The associated complaint.
Shepherds Bush Housing Association Limited (202321496)
The complaint is about the landlord’s handling of and communication about reports of property damage caused by subsidence.
South Yorkshire Housing Association Limited (SYHA) (202325860)
The complaint is about the landlord’s: Response to the resident’s reports of fence repairs. Complaint handling.
GreenSquareAccord Limited (202222206)
The complaint is about the landlord’s handling of the resident’s request to: Repair the heating system. Replace the smoke detector. Repair the fire sprinkler system. We have also considered the landlord’s handling of the associated complaint.
Nottingham Community Housing Association Limited (202305487)
The complaint is about the landlord’s handling of repairs. We have also investigated the landlord’s complaint handling.
One Housing Group Limited (202312233)
The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent damage to her boiler.
Walsall Housing Group Limited (202233755)
The complaint is about the landlord’s handling of: Repairs to the resident’s roof. The associated complaint including the offer of compensation.
Accent Housing Limited (202309091)
The complaint is about the condition of the resident’s property at the start of her tenancy.
Aster Group Limited (202319962)
The complaint is about the landlord’s response to the resident’s reports of a leak.
Clarion Housing Association Limited (202322286)
The complaint is about the landlord’s handling of the resident’s request for a management transfer.
Hyde Housing Association Limited (202322677)
The complaint is about the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Mount Green Housing Association Limited (202332707)
The complaint is about the landlord's handling of the resident’s reports about repair issues. The Ombudsman has also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202329580)
The complaint is about the landlord’s handling of the resident’s: Service charges for the 2023 to 2024 and 2024 to 2025 financial years. Formal complaints.
The Guinness Partnership Limited (202417187)
The complaint is about the landlord’s handling of: the resident’s request to repair an electric point for a new cooker. the associated complaint.
bpha Limited (202318157)
The complaint is about: The condition of the property when it was let and the landlord’s management of subsequent repairs. The landlord’s handling of the resident’s complaint about the conduct of a member of staff.
Curo Places Limited (202346498)
The resident has complained about: The landlord’s response to reports of a roof leak, damp, and mould. The associated complaint handling.
Mosscare St. Vincent’s Housing Group Limited (202325828)
The complaint is about the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint.
One Housing Group Limited (202412125)
The complaint is about the landlord’s response to the resident’s: reports of water ingress, damp, and outstanding repairs. complaint. This report has also considered the landlord’s record keeping.
Platform Housing Group Limited (202402819)
The complaint is about the landlord’s handling of repairs to the resident’s chimney, outhouse doors, and treatment of mould in the bathroom.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)