Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

Most recent first
14 May 2024 Maladministration Lambeth Council (202320751) Case 202320751 · Managing Relations The complaint is about the landlord’s handling of window repairs/replacement. The Ombudsman has also considered the landlord’s complaint handling. 14 May 2024 Maladministration Lincoln City Council (202308522) Case 202308522 · Managing Relations The complaint is about: The landlord’s handling of repairs to damp and mould in the resident’s property. The landlord’s complaint … 13 May 2024 Maladministration Birmingham City Council (202310402) Case 202310402 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the condition of her kitchen. The Ombudsman has … 10 May 2024 Maladministration Harlow District Council (202229720) Case 202229720 · Managing Relations The complaint is about the landlord’s: Response to reports of damage caused to the property due to a fire. Handling … 7 May 2024 Maladministration South Tyneside Council (202313544) Case 202313544 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs to the property. 2 May 2024 Maladministration Lewisham Council (202301524) Case 202301524 · Financial The complaint is about the landlord’s handling of the resident’s requests for service charge information. 2 May 2024 Maladministration Thurrock Council (202227472) Case 202227472 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and related asbestos works. The … 1 May 2024 Maladministration Lambeth Council (202224448) Case 202224448 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling. 30 Apr 2024 Maladministration Bury Metropolitan Borough Council (202226969) Case 202226969 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Gas and fire safety checks. The resident’s complaint. 30 Apr 2024 Maladministration Camden Council (202322222) Case 202322222 · Old Property Condition categories The complaint is about the landlord’s response to reports of damp and mould, related repairs, and a crack in the … 30 Apr 2024 Maladministration City of Wolverhampton Council (202208586) Case 202208586 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident's reports of damp and mould in the bedroom. The associated … 30 Apr 2024 Maladministration Eastbourne Borough Council (202232743) Case 202232743 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property. 30 Apr 2024 Maladministration Lambeth Council (202211778) Case 202211778 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's: Reports of noise nuisance; Complaint. 30 Apr 2024 Maladministration Lewisham Council (202125843) Case 202125843 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A pest infestation. The Ombudsman … 30 Apr 2024 Maladministration Luton Borough Council (202222538) Case 202222538 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of: Floorboard repairs. Front door repairs. Damp and mould … 30 Apr 2024 Maladministration Southwark Council (202309597) Case 202309597 · Health and Safety (inc. building safety) The complaint concerns the landlord’s response following a fire to the property’s fuse box. This report has also considered the … 30 Apr 2024 Maladministration Swindon Borough Council (202230056) Case 202230056 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould within the resident’s property, including … 29 Apr 2024 Maladministration Barnsley Metropolitan Borough Council (202301659) Case 202301659 · Managing Relations The complaint is about: The landlords handling of the reports of damp and mould in the residents property and the … 29 Apr 2024 Maladministration Havering Council (202226422) Case 202226422 · Managing Relations REPORT COMPLAINT 202226422 Havering Council 29 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Apr 2024 Maladministration Kirklees Council (202322104) Case 202322104 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of leaks and the damage caused by those leaks. 29 Apr 2024 Maladministration Tamworth Borough Council (202310186) Case 202310186 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Damp and mould. Repairs at the property. 26 Apr 2024 Maladministration Tower Hamlets Council (202209790) Case 202209790 · Managing Relations The complaint is about the landlord’s decision to accept a notice to quit the joint tenancy and re-grant sole tenancy … 25 Apr 2024 Maladministration Birmingham City Council (202227133) Case 202227133 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A leak and associated damage. Maintenance of lifts … 25 Apr 2024 Maladministration North West Leicestershire District Council (202231410) Case 202231410 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs. The complaint and level of compensation offered. 24 Apr 2024 Maladministration Camden Council (202311116) Case 202311116 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. Cracks in internal walls and … 23 Apr 2024 Maladministration Birmingham City Council (202312120) Case 202312120 · Managing Relations The complaint is about the landlord’s handling of plastering works in the resident’s property. The Ombudsman has also considered the … 23 Apr 2024 Maladministration Hammersmith and Fulham Council (202233336) Case 202233336 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of lack of heating, hot water, and water ingress though the … 22 Apr 2024 Maladministration Havering Council (202226938) Case 202226938 · Managing Relations The complaint is about the resident’s reports of leaks in the property, causing damp and mould. The Ombudsman has also … 22 Apr 2024 Maladministration Lambeth Council (202224802) Case 202224802 · Managing Relations The complaint is about the landlord’s handling of: Disrepair in the resident’s home, including an ongoing roof leak, and damp … 22 Apr 2024 Maladministration Thanet District Council (202229102) Case 202229102 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of a sewage leak in … 18 Apr 2024 Maladministration Camden Council (202229706) Case 202229706 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for a window repair. Reports of damp and mould. … 18 Apr 2024 Maladministration Hammersmith and Fulham Council (202305491) Case 202305491 · Financial The complaint is about: The landlord’s administration of the resident’s rent account and the build-up of rent arrears. 18 Apr 2024 Maladministration Leeds City Council (202215437) Case 202215437 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs and a pest infestation. The landlord’s handling … 17 Apr 2024 Maladministration Birmingham City Council (202228647) Case 202228647 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about damage to a window by its contractor. 17 Apr 2024 Maladministration Lambeth Council (202230659) Case 202230659 · Estate Management The complaint is about the landlord’s response to the resident’s reports that the side access walkway is overgrown and blocked. … 17 Apr 2024 Maladministration Leeds City Council (202228360) Case 202228360 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leaking toilet. The Ombudsman has also investigated … 16 Apr 2024 Maladministration Camden Council (202234898) Case 202234898 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of loss of heating and hot water. Offer of … 16 Apr 2024 Maladministration Portsmouth City Council (202216271) Case 202216271 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Anti-social behaviour (ASB) reports made by the resident about his neighbour. The … 16 Apr 2024 Maladministration Southwark Council (202229495) Case 202229495 · Managing Relations The complaint is about the landlord’s handling of a water leak into the property. The Ombudsman will also investigate the … 15 Apr 2024 Maladministration Bournemouth, Christchurch and Poole Council (202222142) Case 202222142 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of the resident’s … 15 Apr 2024 Maladministration Manchester City Council (202221216) Case 202221216 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of mould … 15 Apr 2024 Maladministration Nottingham City Council (202228281) Case 202228281 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: Installation of kitchen units. Installation of flooring in the kitchen. The conduct … 12 Apr 2024 Maladministration North Northamptonshire Council (202233017) Case 202233017 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations to her property. The associated complaint. 11 Apr 2024 Maladministration Birmingham City Council (202301194) Case 202301194 · Managing Relations The complaint is regarding the landlord’s response to a request for shed repairs. The landlord’s complaint handling has also been … 10 Apr 2024 Maladministration Lambeth Council (202232674) Case 202232674 · Managing Relations This complaint is about the landlord’s handling of repairs in the property. The Ombudsman has also considered the landlord’s handling … 10 Apr 2024 Maladministration Southend-on-Sea City Council (202234512) Case 202234512 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to reports of water leaking into the bedroom through the ceiling and the … 8 Apr 2024 Maladministration Colchester City Council (202226995) Case 202226995 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman … 8 Apr 2024 Maladministration Islington Council (202300321) Case 202300321 · Estate Management The complaint is about the landlord’s decision to withdraw permission for the resident’s dog to access the communal garden. The … 4 Apr 2024 Maladministration Leeds City Council (202201683) Case 202201683 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to a bedroom window. Repairs to walls in the bedroom and … 4 Apr 2024 Maladministration Tower Hamlets Council (202231818) Case 202231818 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the roof leak into the resident’s property.