Orbit Housing Association Limited (202313975)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal roof. Associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202311609)
The complaint is about the landlord's handling of: Reports of repairs to the bathroom floor. The associated complaint.
Sanctuary Housing Association (202416237)
The resident’s complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.
Hyde Housing Association Limited (202428132)
The resident’s complaint is about the landlord’s handling of: Heating repairs. Flooring repairs. The associated complaint.
Orbit Housing Association Limited (202335833)
The complaint is about the landlord’s handling of: reports of damp and mould in the property and the associated repairs. reports of damage to the resident’s personal belongings. the associated complaint.
Sanctuary Housing Association (202320521)
The complaint is about the landlord’s handling of the resident's hot water system repairs and replacement.
Clarion Housing Association Limited (202316149)
The complaint is about the landlord’s handling of the resident’s: Reports of nuisance caused by carers visiting a neighbouring flat. Concerns about noise nuisance from a local bus station. Reports of repairs to the boiler. Associated complaint.
West Kent Housing Association (202317974)
The complaint is about the landlord’s response to the resident’s reports of inadequate external lighting and uneven surfaces on the steps in front of his property.
Clarion Housing Association Limited (202231118)
The complaint is about the landlord’s handling of repairs to the communal door.
Clarion Housing Association Limited (202309690)
The complaint is about the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated complaint.
Clarion Housing Association Limited (202317177)
The complaint is about the landlord’s handling of reports of: Issues with damp and mould. Issues with heating. Issues with the windows. We have also considered the landlord’s record keeping.
Great Places Housing Association (202318060)
The complaint is about the landlord’s handling of: Defect repairs. The resident’s complaint.
Sanctuary Housing Association (202404585)
The complaint is about the landlord’s response to the resident’s request for it to replace the front door and windows at his property.
Estuary Housing Association Limited (202308323)
The complaint is about the landlord’s handling of a project to paint internal communal areas. The Ombudsman has also assessed the landlord’s complaint handling.
Irwell Valley Housing Association Limited (202318832)
The complaint is about the landlord’s: Handling of repairs to the bathroom. Handling of repairs to the kitchen and doors. Complaint handling.
Retirement Lease Housing Association (RLHA) (202307685)
The complaint is about the landlord’s handling of: The resident’s queries regarding their service charge. The resident’s complaint.
Shepherds Bush Housing Association Limited (202321496)
The complaint is about the landlord’s handling of and communication about reports of property damage caused by subsidence.
South Yorkshire Housing Association Limited (SYHA) (202325860)
The complaint is about the landlord’s: Response to the resident’s reports of fence repairs. Complaint handling.
Nottingham Community Housing Association Limited (202305487)
The complaint is about the landlord’s handling of repairs. We have also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202322286)
The complaint is about the landlord’s handling of the resident’s request for a management transfer.
Hyde Housing Association Limited (202322677)
The complaint is about the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Mount Green Housing Association Limited (202332707)
The complaint is about the landlord's handling of the resident’s reports about repair issues. The Ombudsman has also considered the landlord’s complaint handling.
Nottingham Community Housing Association Limited (202327491)
The complaint is about: The landlord’s response to the resident’s concerns about her hallway being narrow. The landlord’s handling of the resident’s transfer application and its associated communication. We will also consider the landlord’s record keeping.
West Kent Housing Association (202320196)
The complaint is about the landlord’s handling of grounds maintenance work being charged for through service charges.
Nottingham Community Housing Association Limited (202234699)
The complaint is about the landlord’s handling of: Repairs following a burst pipe. The resident’s application for compensation.
Warwickshire Rural Housing Association Limited (202314335)
The complaint is about the landlord’s handling of repairs to a faulty boiler.
Hyde Housing Association Limited (202308949)
The complaint is about the landlord’s handling of the resident’s: Concerns about her rent account and payment plan. Associated complaint.
Shepherds Bush Housing Association Limited (202225310)
The complaint is about the landlord’s response to requests for reimbursement for damaged possessions following a roof leak.
Together Housing Association Limited (202418809)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Clarion Housing Association Limited (202233450)
The complaint is about the landlord’s handling of a replacement front door.
Clarion Housing Association Limited (202306182)
The complaint is about the landlord’s handling of the resident’s reports concerning the standard of workmanship and repairs to the bathroom and kitchen. The Ombudsman has also considered the landlord’s handling of the complaint and level of compensation offered.
Clarion Housing Association Limited (202310206)
The complaint is about the landlord’s response to the resident about: Damp, mould and leaks. Alternative accommodation.
Clarion Housing Association Limited (202315710)
The complaint is about: The landlord’s handling of the resident’s reports about communal repairs, and standards of grounds maintenance and communal estate management. The landlord’s handling of queries related to service charges.
Shepherds Bush Housing Association Limited (202319440)
The complaint is about the information provided to the resident by the landlord regarding service charges.
Wandle Housing Association Limited (202413934)
The complaint is about the landlord’s handling of: an electrical inspection test. the resident’s complaint.
Clarion Housing Association Limited (202317755)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and harassment. We have also considered the landlord’s handling of the associated complaints.
Estuary Housing Association Limited (202404885)
The complaint is about the landlord’s response to the resident’s reports of repairs to the hot water system.
Cheltenham Young Men’s Christian Association (202310974)
The complaint is about the landlord’s response to the resident’s reports about staff conduct. The Ombudsman has also considered the landlord’s complaints handling.
Clarion Housing Association Limited (202311551)
The complaint is about the landlord’s handling of the resident’s reports of drainage problems.
Christian Action (Enfield) Housing Association Limited (202337945)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbours. Request for a management move. The Ombudsman has also considered the landlord’s complaints handling.
Shepherds Bush Housing Association Limited (202318813)
The complaint is about the landlord’s response to the resident’s concerns in relation to changing the communal door lock.
Clarion Housing Association Limited (202307943)
The complaint is about the landlord’s handling of issues with the lifts in the building. The Ombudsman has also considered the landlord’s complaint handling.
Estuary Housing Association Limited (202313827)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak into the loft. The Ombudsman has also assessed the landlord’s complaint handling.
Hyde Housing Association Limited (202410454)
The landlord’s handling of the resident’s reports of anti social behaviour (ASB).
Irwell Valley Housing Association Limited (202414276)
The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Clarion Housing Association Limited (202312013)
The complaint is about the landlord’s response to: The resident’s: Concerns about the communal lift. Complaint about a staff member. A fault on the fire panel. The Ombudsman has also considered the landlord’s complaint handling.
Wandle Housing Association Limited (202408624)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in her conservatory. The Ombudsman has also considered the landlord’s complaint handling.
Together Housing Association Limited (202317344)
The complaint is about the landlord’s handling of the resident’s: Request for permission to install a gate to restrict access. Formal complaint.
Retirement Lease Housing Association (202307689)
The complaint is about: The landlord's response to the resident’s queries regarding its service charge budget. The landlord's handling of the resident’s complaint
Clarion Housing Association Limited (202231267)
The complaint is about the landlord’s response to the resident’s: Reports about her neighbour’s building works and associated damage to her property. Reports about water leaks affecting her property and the neighbouring property. Requests for it to investigate rising damp. Formal complaints.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)