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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Maladministration ×

Showing 2,076 of 16,595 decisions matching "property"

Decisions

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17 Sep 2024 Maladministration Gateway Housing Association Limited (202311690) Case 202311690 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks and damp in his property and the … 17 Sep 2024 Maladministration Longhurst Group Limited (202216088) Case 202216088 · Estate Management The complaint is about the landlord’s handling of: Repairs at the property. The felling of a tree. This Service has … 17 Sep 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202225062) Case 202225062 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould at her property. 17 Sep 2024 Maladministration Milton Keynes City Council (202320226) Case 202320226 · Managing Relations The complaint is about the landlord’s handling of: The boiler replacement. Disrepair at the property. The Ombudsman has also investigated … 17 Sep 2024 Maladministration Southern Housing (202230114) Case 202230114 · Managing Relations The complaint is about the resident’s reports about the landlord’s handling of; Adaptations to the property. The resident’s request to … 17 Sep 2024 Maladministration Two Rivers Housing (202219820) Case 202219820 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp in the property. Decision not to decant … 16 Sep 2024 Maladministration Estuary Housing Association Limited (202304853) Case 202304853 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould … 16 Sep 2024 Maladministration Nottingham Community Housing Association Limited (202312775) Case 202312775 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp in the property. 13 Sep 2024 Maladministration Amplius Living (202326029) Case 202326029 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Complaint handling. 13 Sep 2024 Maladministration Hyde Housing Association Limited (202307080) Case 202307080 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Issues in her back garden following drainage work. … 12 Sep 2024 Maladministration Haringey London Borough Council (202346245) Case 202346245 · Managing Relations This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s … 12 Sep 2024 Maladministration Peabody Trust (202229340) Case 202229340 · Managing Relations The complaint is about the landlord’s handling of repairs to the property following the resident’s reports of damp and mould. … 12 Sep 2024 Maladministration Tower Hamlets Homes (202309744) Case 202309744 · Managing Relations The complaint is about the landlord’s handling of: A roof leak which resulted in damp and mould in the resident’s … 11 Sep 2024 Maladministration Waltham Forest Council (202401637) Case 202401637 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of a leak into his property. 11 Sep 2024 Maladministration Waverley Borough Council (202224018) Case 202224018 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a faulty storage heater at the property. Complaint … 10 Sep 2024 Maladministration Southern Housing (202234809) Case 202234809 · Information and data management The complaint is about how the landlord handled water ingress and associated damp and mould in the property . The … 9 Sep 2024 Maladministration Harlow District Council (202311482) Case 202311482 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a leak to the roof at the leaseholder’s property. 5 Sep 2024 Maladministration Westminster City Council (202309206) Case 202309206 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about asbestos in his property. The Ombudsman has also … 4 Sep 2024 Maladministration Clarion Housing Association Limited (202219645) Case 202219645 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of defective heating and a lack of insulation within … 4 Sep 2024 Maladministration Lewisham Council (202207457) Case 202207457 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Spitting, littering, and racial abuse by neighbours. Damp … 3 Sep 2024 Maladministration One Housing Group Limited (202328323) Case 202328323 · Old Property Condition migrated-2025 The landlord’s handling of reports of leaks in the property. 3 Sep 2024 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202234494) Case 202234494 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s report about the condition of the walls in the property … 3 Sep 2024 Maladministration Rooftop Housing Association Limited (202306466) Case 202306466 · Financial The landlord’s: Handling of the resident’s report of the property condition from tenancy sign up. Communication around the rent and … 31 Aug 2024 Maladministration Islington Council (202310224) Case 202310224 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues in the property; complaints handling. 30 Aug 2024 Maladministration Amplius Living (202226698) Case 202226698 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of … 30 Aug 2024 Maladministration Birmingham City Council (202221487) Case 202221487 · Old Complaints Handling categories The complaint is about: The landlord’s response to disruption caused the resident, including loss of broadband and telephone services, during … 30 Aug 2024 Maladministration Clarion Housing Association Limited (202334904) Case 202334904 · Managing Relations The complaint is about: The landlord’s handling of repairs in the property. The landlord’s response to reports of leaks, damp … 30 Aug 2024 Maladministration Havering Council (202306892) Case 202306892 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and the … 30 Aug 2024 Maladministration Islington Council (202338896) Case 202338896 · Information and data management The complaint is about the landlord’s handling of: Leaks into the property. Damp and mould. The Ombudsman has also considered … 30 Aug 2024 Maladministration London Borough of Hackney (202309724) Case 202309724 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s reporting of repairs to the property including the wet room. Complaints … 30 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202224694) Case 202224694 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of required repairs to the property staircase. We have … 30 Aug 2024 Maladministration Paragon Asra Housing Limited (202341638) Case 202341638 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of structural damage to her property causing damp and … 30 Aug 2024 Maladministration Richmond Housing Partnership Limited (202317207) Case 202317207 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports of repairs to the windows within the property. The … 30 Aug 2024 Maladministration Richmond Housing Partnership Limited (202329501) Case 202329501 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Repairs in the resident’s property. 30 Aug 2024 Maladministration Somerset Council (202305160) Case 202305160 · Managing Relations The complaint is about the landlord’s: Communication and response to the resident who has vulnerabilities, disabilities and complex needs. Handling … 30 Aug 2024 Maladministration Southern Housing (202400649) Case 202400649 · Old Property Condition categories The complaint is about the landlord’s handling of reports about leaks into the property and the subsequent repairs. 30 Aug 2024 Maladministration Sovereign Network Homes (202225299) Case 202225299 · Information and data management The complaint is about the landlord’s handling of: the resident’s reported repairs which included: the roof. the guttering and downpipe. … 29 Aug 2024 Maladministration A2Dominion Housing Group Limited (202215451) Case 202215451 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about the service charges associated with the property. The … 29 Aug 2024 Maladministration First Choice Homes Oldham Limited (202321742) Case 202321742 · Managing Relations This complaint is about the landlord's handling of: A mice infestation in the resident’s property. The associated complaint. 29 Aug 2024 Maladministration Hyde Housing Association Limited (202302504) Case 202302504 · Financial The complaint is about the landlord’s: Handling of asbestos in the property. Handling of a decant. Response to the resident’s … 29 Aug 2024 Maladministration One Housing Group Limited (202234703) Case 202234703 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of no heating and hot water in the property. 29 Aug 2024 Maladministration Peabody Trust (202339084) Case 202339084 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also taken the … 29 Aug 2024 Maladministration Southern Housing (202340257) Case 202340257 · Information and data management The complaint is about the landlord’s handling of damp and mould in the property, and the associated repairs. The Ombudsman … 29 Aug 2024 Maladministration The Guinness Partnership Limited (202303770) Case 202303770 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about a sewage leak at her property. The landlord’s … 29 Aug 2024 Maladministration The Guinness Partnership Limited (202313653) Case 202313653 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A mite infestation. The complaint and … 29 Aug 2024 Maladministration The Riverside Group Limited (202310549) Case 202310549 · Estate Management The complaint concerns the landlord’s handling of the resident’s reporting of safety concerns with the rear steps of the property. … 29 Aug 2024 Maladministration Wandle Housing Association Limited (202346420) Case 202346420 · Old Complaints Handling categories This complaint is about the landlord’s handling of damp and mould in the resident’s property. The Ombudsman has also considered … 28 Aug 2024 Maladministration Hyde Housing Association Limited (202303045) Case 202303045 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the … 28 Aug 2024 Maladministration Hyde Housing Association Limited (202317272) Case 202317272 · Managing Relations The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s … 28 Aug 2024 Maladministration London Borough of Ealing (202225737) Case 202225737 · Managing Relations The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated …