Vico Homes Limited (202414925)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is also considered.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Rochdale Boroughwide Housing Limited (202323080)
The complaint is about the landlord’s handling of the resident’s request for: A radiator to be to be installed in her porch. Fencing to the back and side of the garden. We have also considered the landlord’s handling of the associated complaints.
The Riverside Group Limited (202315925)
The complaint is about the landlord’s handling of the resident’s responsive repairs, including a paving slab to the front of the property and the rear garden fence.
The Riverside Group Limited (202330237)
This complaint is about the landlord’s response to the resident’s concerns about the condition of the property when it was let to her.
Thirteen Housing Group Limited (202234205)
The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered the landlord’s complaint handling.
Abri Group Limited (202233472)
The complaint is about: The landlord’s response to the resident’s reports of problems with her back garden. The landlord’s handling of the associated complaints.
Abri Group Limited (202234471)
The complaint is about the landlord's handling of the resident's requests to remove waste from the area surrounding her home. The Ombudsman has also considered the landlord’s complaint handling.
Bromford Housing Group Limited (202407342)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Cornwall Housing Limited (202431990)
The complaint is about the landlord’s handling of the resident’s reports about damp and mould.
Stonewater Limited (202329440)
The complaint is about the landlord’s handling of: The resident's requests for repairs following a flood. The resident’s request for compensation for damage following a flood.
Accent Housing Limited (202314860)
The complaint is about the landlord's: Handling of the resident's reports of a leak at his property. Complaint handling.
Origin Housing Limited (202223894)
The complaint is about the resident’s reports of not receiving window cleaning services from the landlord via service charges.
Believe Housing Limited (202343170)
REPORT COMPLAINT 202343170 Believe Housing Limited 24 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Stonewater Limited (202319832)
The complaint is about the landlord’s handling of the resident’s door and window replacements. We have also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202318314)
The complaint is about the landlord’s handling of the resident’s reports damp, mould, and the associated repairs.
Clarion Housing Association Limited (202315657)
The complaint is about the landlord’s handling of the resident’s reports of defects.
One Housing Group Limited (202322848)
The complaint is about the landlord’s handling of: A roof leak and associated repairs. Reports of damp and mould. The resident’s complaint.
Stonewater Limited (202325080)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling.
A2Dominion Housing Group Limited (202342384)
The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to his concerns about pigeons nesting in the roof cavity above his property. This investigation has also considered the landlord’s handling of the complaint.
Abri Group Limited (202320191)
The complaint is about the landlord’s handling of the resident’s report of low water pressure.
Cobalt Housing Limited (202335451)
The complaint is about the landlord's administration of the resident's property pool plus (PPP) application and request it uploads supporting documents.
Aster Group Limited (202327863)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s handling of the associated complaint.
Home Group Limited (202426535)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Moat Homes Limited (202400899)
The complaint is about the landlord’s handling of the resident’s concerns about his communication needs.
Aster Group Limited (202321356)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202310530)
The complaint is about: The landlord's handling of reports of issues with the kitchen installation. The landlord's handling of reports of issues with the boiler and radiators.
The Riverside Group Limited (202329485)
The resident’s complaint is about: The landlord’s handling of a power and water outage . The landlord’s handling of a lift outage, and an associated rescue of persons trapped inside the lift. The Ombudsman has also considered the landlord’s complaints handling.
A2Dominion Housing Group Limited (202325318)
The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. We have also investigated the landlord’s complaint handling.
Bromford Housing Group Limited (202326102)
The complaint is about the landlord’s handling of: Reports of subsidence. Repairs to an external retaining wall. The Ombudsman has also considered the landlord’s complaint handling.
First Choice Homes Oldham Limited (202327125)
The complaint is about the landlord’s response to the resident’s complaints about damp and mould between 2022 and 2024.
Northamptonshire Rural Housing Association Limited (202336828)
The complaint is about the landlord’s handling of the resident’s request for a boiler repair.
Orbit Housing Association Limited (202313975)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal roof. Associated complaint.
The Guinness Partnership Limited (202322465)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) concerning her neighbour below.
The Riverside Group Limited (202317003)
The complaint is about the landlord’s handling of the resident’s reports of a gutter leak.
GreenSquareAccord Limited (202341955)
The complaint is about the landlord's response to the resident's reports about problems with the electrics in her home.
Bromford Housing Group Limited (202322494)
The complaint is about the landlord’s handling of the resident’s request for a new kitchen.
Eastlight Community Homes Limited (202341576)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202428132)
The resident’s complaint is about the landlord’s handling of: Heating repairs. Flooring repairs. The associated complaint.
Midland Heart Limited (202303515)
The complaint is about the landlord’s handling of: Works to install a replacement kitchen. The associated complaint.
Orbit Housing Association Limited (202335833)
The complaint is about the landlord’s handling of: reports of damp and mould in the property and the associated repairs. reports of damage to the resident’s personal belongings. the associated complaint.
Paragon Asra Housing Limited (202340217)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Places for People Group Limited (202419212)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202421852)
The complaint is about the landlord’s handling of the resident's: Reports of damp and mould. Concerns about the communal area. We have also considered the landlord’s: Complaint handling. Record keeping.
Aster Group Limited (202324111)
The complaint is about the landlord’s: Handling of repairs to the resident’s bathroom. Response to reports of drainage issues causing damp and mould at the property. Complaint handling.
Accent Housing Limited (202327198)
The complaint is about the landlord’s handling of: Reports of damp and mould. Repairs to the kitchen.
Curo Places Limited (202320936)
The complaint is about: The landlord's handling of the resident's bathroom refit and the related loss of her belongings. The landlord's handling of the resident's formal complaint.
Clarion Housing Association Limited (202316149)
The complaint is about the landlord’s handling of the resident’s: Reports of nuisance caused by carers visiting a neighbouring flat. Concerns about noise nuisance from a local bus station. Reports of repairs to the boiler. Associated complaint.
Aster Group Limited (202320887)
The complaint is about the landlord’s response to the resident’s queries and concerns around service charges. The Ombudsman has also considered the landlord’s complaint handling.
Bolton at Home Limited (202330496)
The complaint is about the landlord removing items from outside the resident’s flat. We will also investigate the landlord’s complaints handling.
Cheltenham Borough Homes Limited (202222578)
The complaint is about: The landlord’s handling of repairs to communal security gates. The landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)