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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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25 Feb 2025 Maladministration Thrive Homes Limited (202308302) Case 202308302 · Old Estate Management categories The complaint is about the landlord’s handling of: Repairs to: The communal front and back doors. A wall within the … 25 Feb 2025 Maladministration Yorkshire Housing Limited (202312628) Case 202312628 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also investigated the … 24 Feb 2025 Maladministration Accent Housing Limited (202309845) Case 202309845 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak and damage to the living room … 24 Feb 2025 Maladministration Christian Action (Enfield) Housing Association Limited (202337945) Case 202337945 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbours. Request for … 24 Feb 2025 Maladministration GreenSquareAccord Limited (202233697) Case 202233697 · Financial The complaint is about the landlord’s: Response to the resident’s queries about her rent account and service charge. Complaint handling. 24 Feb 2025 Maladministration Platform Housing Group Limited (202414727) Case 202414727 · Old Property Condition categories The complaint is about the landlord’s handling of repairs at the property. 24 Feb 2025 Maladministration Shepherds Bush Housing Association Limited (202318813) Case 202318813 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s concerns in relation to changing the communal door lock. 24 Feb 2025 Maladministration The Guinness Partnership Limited (202234598) Case 202234598 · Information and data management The complaint is about the landlord’s response to the resident’s reports of: Leaks in the carpark. Leaks on the balcony. … 24 Feb 2025 Maladministration The Riverside Group Limited (202307138) Case 202307138 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s concerns about the boiler, including her request that it be … 24 Feb 2025 Maladministration Vivid Housing Limited (202328542) Case 202328542 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould repairs at the property. The Ombudsman has also looked … 21 Feb 2025 Maladministration Clarion Housing Association Limited (202307943) Case 202307943 · Old Complaints Handling categories The complaint is about the landlord’s handling of issues with the lifts in the building. The Ombudsman has also considered … 21 Feb 2025 Maladministration Estuary Housing Association Limited (202313827) Case 202313827 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a roof leak into the loft. The Ombudsman … 20 Feb 2025 Maladministration A2Dominion Housing Group Limited (202340173) Case 202340173 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has … 20 Feb 2025 Maladministration East Midlands Housing Group Limited (202311856) Case 202311856 · Old Complaints Handling categories The complaint is about: The landlord’s handling of a leak. The landlord’s handling of damp and mould. The landlord’s offer … 20 Feb 2025 Maladministration Hyde Housing Association Limited (202410454) Case 202410454 · Old Tenants Behaviour categories The landlord’s handling of the resident’s reports of anti social behaviour (ASB). 20 Feb 2025 Maladministration Jigsaw Homes Group Limited (202319303) Case 202319303 · Old Tenants Behaviour categories The complaint is about the landlord's handling of the resident's reports of a neighbour storing bulky items in the communal … 20 Feb 2025 Maladministration Karibu Community Homes Limited (202317421) Case 202317421 · Old Property Condition categories The complaint is about the landlord’s handling of an ant infestation. 20 Feb 2025 Maladministration Orbit Group Limited (202316893) Case 202316893 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repairs due to an intermittent leak. The associated complaint. 20 Feb 2025 Maladministration The Guinness Partnership Limited (202309509) Case 202309509 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report that an electrical cable was incorrectly supplying electricity from … 19 Feb 2025 Maladministration Irwell Valley Housing Association Limited (202414276) Case 202414276 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has … 19 Feb 2025 Maladministration Orbit Group Limited (202230007) Case 202230007 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s request for repairs to the kitchen drawers. the associated complaint. 18 Feb 2025 Maladministration Clarion Housing Association Limited (202312013) Case 202312013 · Managing Relations The complaint is about the landlord’s response to: The resident’s: Concerns about the communal lift. Complaint about a staff member. … 18 Feb 2025 Maladministration Incommunities Limited (202315840) Case 202315840 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of antisocial behaviour at or near the property. The Ombudsman has … 18 Feb 2025 Maladministration The Guinness Partnership Limited (202228624) Case 202228624 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 17 Feb 2025 Maladministration A2Dominion Housing Group Limited (202316314) Case 202316314 · Financial The complaint is about the landlord’s: 17 Feb 2025 Maladministration Golding Homes Limited (202412447) Case 202412447 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of issues with her back door. 17 Feb 2025 Maladministration Home Group Limited (202314124) Case 202314124 · Financial The complaint made by the resident’s representative is about: The landlord’s response to his request to suspend rent payments for … 17 Feb 2025 Maladministration Stonewater Limited (202312988) Case 202312988 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of a rat infestation. 17 Feb 2025 Maladministration Wandle Housing Association Limited (202408624) Case 202408624 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in her conservatory. The … 14 Feb 2025 Maladministration Ongo Homes Limited (202315596) Case 202315596 · Estate Management The complaint is about the landlord’s handling of garden works. 14 Feb 2025 Maladministration Yorkshire Housing Limited (202407470) Case 202407470 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 13 Feb 2025 Maladministration First Garden Cities Homes Limited (202313788) Case 202313788 · Old Staff categories The complaint is about the landlord’s handling of the resident’s application to it for financial support for her tenancy. 13 Feb 2025 Maladministration Places for People Group Limited (202319514) Case 202319514 · Old Property Condition categories The complaint is about the landlord’s handling of the repairs to the resident’s bathroom. 13 Feb 2025 Maladministration Stonewater Limited (202338700) Case 202338700 · Old Complaints Handling categories The complaint is about the landlord's handling of: reports of a leak causing damp and mould. the complaint. 12 Feb 2025 Maladministration Beyond Housing Limited (202326061) Case 202326061 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s requests for various repairs in the property. 12 Feb 2025 Maladministration East Midlands Housing Group Limited (202307683) Case 202307683 · Financial The complaint is about the landlord’s administration of the rent account in 2022 and 2023. We have also investigated the … 12 Feb 2025 Maladministration Jigsaw Homes Group Limited (202228709) Case 202228709 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and an upgrade to the communal front door. The resident’s reports … 11 Feb 2025 Maladministration Together Housing Association Limited (202317344) Case 202317344 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for permission to install a gate to restrict access. … 10 Feb 2025 Maladministration Accent Housing Limited (202313384) Case 202313384 · Old Property Condition categories The complaint is about the landlord’s handling of: Damp and mould in the kitchen. Kitchen leaks and associated repairs. 10 Feb 2025 Maladministration Curo Places Limited (202309540) Case 202309540 · Old Complaints Handling categories The compliant is about the landlord’s handling of the residents reports of damp and mould in the property. The Ombudsman … 10 Feb 2025 Maladministration Freebridge Community Housing Limited (202320126) Case 202320126 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the property, in particular: The … 7 Feb 2025 Maladministration Clarion Housing Association Limited (202231267) Case 202231267 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports about her neighbour’s building works and associated damage to … 7 Feb 2025 Maladministration The Guinness Partnership Limited (202335489) Case 202335489 · Moving/Buying/Selling Home The complaint is about the landlord’s response to requests to be decanted while asbestos work was carried out. The Ombudsman … 5 Feb 2025 Maladministration Wandle Housing Association Limited (202412505) Case 202412505 · Old Complaints Handling categories The complaint is about the landlord’s decision to repair rather than replace the resident’s kitchen. This investigation will also consider … 4 Feb 2025 Maladministration Home Group Limited (202211705) Case 202211705 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s requests for repair to a communal door on his floor. … 31 Jan 2025 Maladministration Abri Group Limited (202314966) Case 202314966 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 31 Jan 2025 Maladministration Accent Housing Limited (202347889) Case 202347889 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 31 Jan 2025 Maladministration Christian Action (Enfield) Housing Association Limited (202313329) Case 202313329 · Old Estate Management categories REPORT COMPLAINT 202313329 Christian Action (Enfield) Housing Association Limited 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating … 31 Jan 2025 Maladministration Clarion Housing Association Limited (202233485) Case 202233485 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate … 31 Jan 2025 Maladministration Clarion Housing Association Limited (202314235) Case 202314235 · Old Property Condition categories The complaint is about the landlord’s response to the resident concerning its handling of repairs to the front door.