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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 838 of 16,595 decisions matching "group"

Decisions

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9 Sep 2021 Maladministration One Housing Group Limited (202103557) Case 202103557 · Financial The complaint concerns the landlord’s handling of the resident’s queries relating to her service charges for the year 2016 to … 6 Sep 2021 Maladministration Settle Group (202101656) Case 202101656 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of reports of damp and mould at the property. 19 Aug 2021 Maladministration A2Dominion Housing Group Limited (202001273) Case 202001273 · Managing Relations The complaint is about the landlord’s response to the resident’s complaint about: Its handling of the resident’s decant. The quality … 30 Jul 2021 Maladministration Southern Housing Group Limited (202010169) Case 202010169 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of heating and hot water issues at the property. 14 Jul 2021 Maladministration One Housing Group Limited (202013584) Case 202013584 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered the resident following a leak into her property. 1 Jul 2021 Maladministration Home Group Limited (202002972) Case 202002972 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of the resident’s reports of leaks coming from her water tank and leaving … 29 Jun 2021 Maladministration One Housing Group Limited (202004807) Case 202004807 · Old Property Condition migrated-2025 The resident has complained about the time taken to investigate and resolve their reports of inadequate water pressure in their … 18 May 2021 Maladministration The Riverside Group Limited (202007063) Case 202007063 · Managing Relations The complaint is about the landlord’s response to concerns that were raised about staff conduct. 17 May 2021 Maladministration One Housing Group Limited (202002660) Case 202002660 · Financial The complaint is about: 30 Apr 2021 Maladministration One Housing Group Limited (202006022) Case 202006022 · Managing Relations The Complaint is about the landlord’s response to residents’ reports about: Disrepair to bedroom and conservatory windows and the subsequent … 30 Apr 2021 Maladministration Orbit Group Limited (202001893) Case 202001893 · Financial The complaint is about: The landlord’s response to the resident’s claim to replace the carpets at the property, following an … 23 Apr 2021 Maladministration A2Dominion Housing Group Limited (201905765) Case 201905765 · Moving/Buying/Selling Home This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it … 19 Apr 2021 Maladministration Southern Housing Group Limited (202010510) Case 202010510 · Information and data management The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. … 30 Mar 2021 Maladministration Orbit Group Limited (201906190) Case 201906190 · Managing Relations REPORT COMPLAINT 201906190 Orbit Group Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Mar 2021 Maladministration Great Places Housing Group Limited (201913746) Case 201913746 The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; associated formal complaint. 25 Mar 2021 Maladministration Anchor Hanover Group (202008755) Case 202008755 · Old Property Condition categories The resident’s complaint is about the landlord’s response to his reports of leaks to the flat roof and dormer window. … 19 Mar 2021 Maladministration Jigsaw Homes Group Limited (202007735) Case 202007735 · Old Tenants Behaviour categories The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB). 11 Mar 2021 Maladministration A2Dominion Housing Group Limited (201905377) Case 201905377 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal … 1 Mar 2021 Maladministration The Riverside Group Limited (201909546) Case 201909546 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s front and back doors. 27 Feb 2021 Maladministration Gentoo Group Limited (201813223) Case 201813223 The complaint is about the landlord’s request for the resident to carry out repair works to the property within two … 25 Feb 2021 Maladministration A2Dominion Housing Group Limited (202007934) Case 202007934 The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The … 24 Feb 2021 Maladministration Bernicia Group Limited (201905757) Case 201905757 · Old Tenants Behaviour categories The complaint is about the landlord’s response to reports of Antisocial Behaviour (ASB), in particular, noise nuisance and sound transference … 24 Feb 2021 Maladministration Flagship Housing Group Limited (202005674) Case 202005674 · Financial The resident complained about the landlord’s response: 19 Feb 2021 Maladministration Grand Union Housing Group Limited (201913972) Case 201913972 · Case Review The complaint is about the landlord’s response to the resident’s report of disrepair in the property, primarily: The dormer windows … 16 Feb 2021 Maladministration One Housing Group Limited (202000092) Case 202000092 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request for information about the cladding on the building she … 10 Feb 2021 Maladministration The Riverside Group Limited (202001482) Case 202001482 · Old Complaints Handling categories The complaint is about: the landlord’s response to the resident’s reports of leaks into his property, including the conduct of … 29 Jan 2021 Maladministration Orbit Group Limited (201905931) Case 201905931 · Old Property Condition categories The complaint is about: the landlord’s handling of works to the resident’s fence and gate. the landlord’s complaints handling. 28 Jan 2021 Maladministration East Midlands Housing Group Limited (202001018) Case 202001018 · Old Property Condition categories The resident complains about the landlord’s response to his reports of damp and mould in the property. 25 Jan 2021 Maladministration The Riverside Group Limited (201909268) Case 201909268 · Old Property Condition categories The resident has complained about the landlord’s: response to her reports of damp and mould in her property; handling of … 14 Jan 2021 Maladministration One Housing Group (202003763) Case 202003763 REPORT COMPLAINT 202003763 One Housing Group 14 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 7 Jan 2021 Maladministration One Housing Group (201911422) Case 201911422 · Leaseholder The complaint is about: the landlord’s handling of the resident’s request for a summary of the costs incurred in relation … 4 Jan 2021 Maladministration Great Places Housing Group Limited (202000780) Case 202000780 · Old Complaints Handling categories REPORT COMPLAINT 202000780 Great Places Housing Group Limited 4 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and … 23 Dec 2020 Maladministration Southern Housing Group Limited (201912882) Case 201912882 REPORT COMPLAINT 201912882 Southern Housing Group 23 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Dec 2020 Maladministration A2Dominion Housing Group Limited (202003911) Case 202003911 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 21 Dec 2020 Maladministration Southern Housing Group Limited (202000055) Case 202000055 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential … 21 Dec 2020 Maladministration Southern Housing Group Limited (202004084) Case 202004084 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal area. 3 Dec 2020 Maladministration Orbit Group Limited (201908727) Case 201908727 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord to the resident, following repair delays. 20 Dec 2019 Maladministration A2Dominion Housing Group Limited (201805079) Case 201805079 · Old Charges categories REPORT COMPLAINT 201805079 A2Dominion Housing Group 20 December 2019 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …