Stroud District Council (202215859)
The complaint is about the landlord's handling of heating repairs.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Warwick District Council (202201904)
The complaint is about the landlord’s handling of: The resident’s rent account including his late mother’s arrears after the resident succeeded the tenancy. The related complaint.
East Devon District Council (202231306)
The complaint is about the landlord’s handling of various repairs to the property. The Ombudsman has also considered the landlord’s knowledge and information management.
London Borough of Camden Council (202401963)
The complaint is about the landlord’s handling of a notice to remove fencing from outside of the resident’s property and the landlord’s conduct of a visit to the property. The landlord’s complaint handling is also considered.
Southwark Council (202218826)
The complaint is about the landlord’s handling of: repairs to a waste pipe. the complaint.
Hammersmith and Fulham Council (202322547)
The complaint is about the landlord’s handling of the resident’s noise and antisocial behaviour (ASB) reports.
Harlow District Council (202336937)
This complaint is about the landlord’s handling of: Reports of damp and mould in the property. Reports of pests in the property including mice, slugs, woodlice, and silverfish.
Southwark Council (202218555)
The complaint is about the landlord’s: Response to the resident’s: Concerns about its maintenance of drains. Request for compensation. Communication with the resident during its response to a leak. The Ombudsman has also considered the landlord’s complaint handling.
Thurrock Council (202345817)
The complaint is about: The landlord’s response to reports of a leak in the property and subsequent damp and mould. The landlord’s handling of the associated complaint and the resident’s request for compensation.
Hammersmith and Fulham Council (202345601)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her home and her associated request for compensation. The landlord’s complaint handling.
Waltham Forest Council (202312872)
The complaint is about the landlord’s handling of the resident’s reports of multiple repairs to her property. The Ombudsman has also considered the landlord’s complaint handling.
Southend-on-Sea City Council (202309216)
The complaint is about the landlord’s handling of the resident’s request for it to: reinstate an external security gate. install external lighting by his flat. The Ombudsman has also assessed the landlord’s complaint handling.
Camden Council (202308263)
The complaint is about: The landlord’s handling of reports of no heating in the property. The associated complaint handling.
Chesterfield Borough Council (202307997)
The complaint is about: the landlord’s exclusion of the resident’s property from a roof replacement programme, the landlord’s handling of repairs to the property’s external footpaths. The Ombudsman has also considered the landlord's complaint handling.
Lewisham Council (202224509)
The complaint is about the landlord’s handling of: A repair to the living room window. The associated complaint.
Norwich City Council (202220934)
The complaint is about the landlord’s handling of: repairing the cracks in the balcony, subsequent repairs to address the damp and mould.
Hammersmith and Fulham Council (202302176)
The complaint is about the landlord’s handling of a broken front door lock at the resident’s property.
Haringey London Borough Council (202301724)
The complaint is about: The landlord's handling of the resident’s reports of a leak from the flat above.
Basildon Borough Council (202332333)
The complaint is about: The landlord’s management of repairs at the property. The landlord’s handling of the resident’s complaint.
Milton Keynes City Council (202320226)
The complaint is about the landlord’s handling of: The boiler replacement. Disrepair at the property. The Ombudsman has also investigated the landlord’s complaint handling.
Brighton and Hove City Council (202335014)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports of discrimination, including a failure to make reasonable adjustments. Concerns about communal cleaning. Associated complaint.
Cornwall Council (202225892)
The complaint is about the landlord’s handling of: The resident’s reports that neighbours were repairing cars on the street. The associated formal complaint.
Hammersmith and Fulham Council (202311490)
The complaint is about the landlord's handling of repairs to the kitchen and bathroom. The Ombudsman has also investigated the landlord’s complaint handling.
Haringey London Borough Council (202346245)
This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s kitchen and subsequent loss of hot water. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Lambeth Council (202341119)
The complaint is about the landlord’s handling of a balcony leak. The Ombudsman has also addressed the landlord’s complaint handling.
Waltham Forest Council (202401637)
The resident’s complaint is about the landlord’s handling of a leak into his property.
Waverley Borough Council (202224018)
The complaint is about the landlord’s: Handling of the resident’s reports of a faulty storage heater at the property. Complaint handling.
Westminster City Council (202320571)
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.
Harlow District Council (202311482)
The complaint is about the landlord’s handling of repairs to a leak to the roof at the leaseholder’s property.
Birmingham City Council (202330394)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
Haringey London Borough Council (202301223)
This complaint is about the landlord’s handling of the resident’s request for a management pack.
Lewisham Council (202217117)
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Westminster City Council (202309206)
The complaint is about the landlord’s response to the resident’s concerns about asbestos in his property. The Ombudsman has also considered the landlord’s complaint handling.
Lewisham Council (202207457)
The complaint is about the landlord’s handling of the resident’s reports of: Spitting, littering, and racial abuse by neighbours. Damp and mould at his property. A rat infestation at his property.
Waverley Borough Council (202334911)
The complaint is about the landlord's: Handling of the installation of a wet room. Knowledge and information management.
Dacorum Borough Council (202329054)
The complaint is about the landlord’s handling of: Damp and mould. Repairs to leaking guttering. Repairs to lifting window rims. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Islington Council (202310224)
The complaint is about the landlord’s: response to the resident’s reports about repair issues in the property; complaints handling.
Birmingham City Council (202221487)
The complaint is about: The landlord’s response to disruption caused the resident, including loss of broadband and telephone services, during refurbishment works in the property below. The landlord’s handling of the resident’s complaint.
Havering Council (202306892)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and the subsequent handling of the remedial repairs. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Islington Council (202338896)
The complaint is about the landlord’s handling of: Leaks into the property. Damp and mould. The Ombudsman has also considered the landlord’s knowledge and information management.
Lambeth Council (202302647)
The complaint is about the landlord’s response to the resident’s concerns about an outstanding roof repair.
Lambeth Council (202310961)
The complaint is about the landlord’s handling of the resident’s concerns about the payment of communal electricity in the building. The Ombudsman has also considered the landlord’s complaint handling.
Leeds City Council (202338852)
The resident has complained about the landlord’s handling of his reports of antisocial behaviour (ASB) and racial harassment from his neighbour. The Service has also considered the landlord’s complaint handling.
Lewisham Council (202233750)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of repairs to the staircase. Reports of water ingress in the kitchen. Reports about a neighbour leaving waste in the communal walkway. The associated complaint.
Lewisham Council (202309875)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of responsive repairs. The Ombudsman has also investigated the landlord’s: Record-keeping. The handling of the associated complaint.
Lewisham Council (202313145)
The complaint is about the landlord’s handling of the resident’s concerns about his neighbour’s CCTV camera. The Ombudsman has also considered the landlord’s complaint handling.
Somerset Council (202305160)
The complaint is about the landlord’s: Communication and response to the resident who has vulnerabilities, disabilities and complex needs. Handling of a rat infestation within the resident’s property. Handling of outstanding repairs including damp in the hallway, damp and mould in the bedrooms and a defective lintel above the dining …
Thanet District Council (202226191)
The complaint is about the landlord’s handling of the resident’s request for an electric vehicle charging point (EVCP), including his concerns that his request amounted to a reasonable adjustment.
Lambeth Council (202323146)
The complaint is about the landlord's response to the resident's reports of a broken communal lift. This report has also assessed the landlord’s record keeping.
Mansfield District Council (202322775)
The complaint is about the landlord’s handling of kitchen alterations at the resident’s home. The Ombudsman has also investigated the landlord’s: Handling of the resident’s associated complaint. Knowledge and information management relating to this case.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)