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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,706 of 16,595 decisions matching "council"

Decisions

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28 Jun 2024 Maladministration Lewisham Council (202331984) Case 202331984 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of outstanding repairs to a toilet due to a leak and … 28 Jun 2024 Maladministration Southwark Council (202219624) Case 202219624 · Managing Relations The complaint is about the landlord’s: Handling of a leak in the resident’s bathroom and the subsequent damage caused. The … 28 Jun 2024 Maladministration Wandsworth Council (202234263) Case 202234263 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 28 Jun 2024 Maladministration Wandsworth Council (202317109) Case 202317109 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Pests in … 28 Jun 2024 Maladministration Wiltshire Council (202303945) Case 202303945 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord’s handling of … 28 Jun 2024 Maladministration Wolverhampton City Council (202344053) Case 202344053 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of drainage problems. The Ombudsman has also considered the … 27 Jun 2024 Maladministration Gosport Borough Council (202314200) Case 202314200 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports about damp and mould at his property. 27 Jun 2024 Maladministration Lewisham Council (202227635) Case 202227635 · Information and data management The complaint is about the landlord’s response to the resident’s reports of water ingress. The Ombudsman has also considered the … 27 Jun 2024 Maladministration Southend on Sea City Council (202344463) Case 202344463 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 26 Jun 2024 Maladministration Haringey London Borough Council (202320122) Case 202320122 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repairs including taps and pipework; metal sticking out … 26 Jun 2024 Maladministration Kirklees Council (202308305) Case 202308305 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of repairs to the property, specifically relating to broken guttering and repointing. Response … 26 Jun 2024 Maladministration Lewisham Council (202231986) Case 202231986 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of damp and mould. Handling of repairs to the resident’s window, door, and … 24 Jun 2024 Maladministration Southwark Council (202216183) Case 202216183 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). 21 Jun 2024 Maladministration Gateshead Metropolitan Borough Council (202201953) Case 202201953 · Information and data management The complaint is about the landlord’s response to the resident’s reports of: brickwork and roof repairs. electrics tripping intermittently in … 20 Jun 2024 Maladministration Haringey London Borough Council (202317960) Case 202317960 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp/mould and structural damage within his property. The … 19 Jun 2024 Maladministration Haringey London Borough Council (202311643) Case 202311643 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has … 19 Jun 2024 Maladministration North West Leicestershire District Council (202310423) Case 202310423 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about repair issues at the property, including damp and … 19 Jun 2024 Maladministration Tamworth Borough Council (202401849) Case 202401849 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak from the water tank in her … 17 Jun 2024 Maladministration Camden Council (202219739) Case 202219739 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident’s report of noise from his neighbour . The Ombudsman has … 14 Jun 2024 Maladministration Lambeth Council (202304116) Case 202304116 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of a leak at her property. The landlord’s record … 13 Jun 2024 Maladministration Gateshead Metropolitan Borough Council (202233490) Case 202233490 · Managing Relations The complaint is about the condition of the property at the time of letting, and the landlord’s handling of the … 12 Jun 2024 Maladministration Bristol City Council (202309131) Case 202309131 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling. 31 May 2024 Maladministration Harlow District Council (202226119) Case 202226119 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs needed to the roof and guttering. Complaint. 31 May 2024 Maladministration Lambeth Council (202215601) Case 202215601 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for repairs to the communal front entrance door. Complaint … 30 May 2024 Maladministration Birmingham City Council (202304916) Case 202304916 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of flooding in his garden and the side of … 30 May 2024 Maladministration Camden Council (202315839) Case 202315839 · Managing Relations The complaint is about: The landlord’s handling of damp and drainage repairs at the resident’s property. The landlord’s handling of … 30 May 2024 Maladministration Milton Keynes City Council (202309298) Case 202309298 · Managing Relations The complaint is about the landlord’s handling of: Water ingress from the balcony above the property. Repairs following a burst … 30 May 2024 Maladministration Westminster City Council (202323512) Case 202323512 · Old Complaints Handling categories The complaint is about the landlord’s handling of: reports of rodent infestation. the associated complaint. 30 May 2024 Maladministration Wigan Metropolitan Borough Council (202102568) Case 202102568 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) outside his property. This report has … 29 May 2024 Maladministration Lambeth Council (202205445) Case 202205445 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Leaks, damp and mould in his property. His reports of subletting … 29 May 2024 Maladministration Norwich City Council (202316506) Case 202316506 · Managing Relations The complaint is about the landlord’s handling of: Repairs to facia boards and guttering including its lack of communication regarding … 28 May 2024 Maladministration Haringey London Borough Council (202232783) Case 202232783 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a leak in the resident’s property. 28 May 2024 Maladministration Milton Keynes City Council (202307884) Case 202307884 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould throughout the property. Outstanding repairs. … 24 May 2024 Maladministration Camden Council (202304831) Case 202304831 · Managing Relations The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water system. Reports of … 23 May 2024 Maladministration Thurrock Council (202203965) Case 202203965 · Old Complaints Handling categories The complaint is about the: 22 May 2024 Maladministration Harlow District Council (202306616) Case 202306616 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 22 May 2024 Maladministration Islington Council (202303320) Case 202303320 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the property, including the need to rehouse the resident. … 22 May 2024 Maladministration Lambeth Council (202300789) Case 202300789 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise transference from her neighbour’s property. The report … 22 May 2024 Maladministration Rugby Borough Council (202227307) Case 202227307 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s … 20 May 2024 Maladministration Hammersmith and Fulham Council (202230877) Case 202230877 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 19 May 2024 Maladministration Westminster City Council (202217180) Case 202217180 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about repair issues caused by damp. The Ombudsman has … 17 May 2024 Maladministration Camden Council (202227578) Case 202227578 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 17 May 2024 Maladministration Islington Council (202227864) Case 202227864 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Motorbikes parked inappropriately on the hardstanding around her … 17 May 2024 Maladministration Leeds City Council (202220503) Case 202220503 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A rat infestation. The Ombudsman has also … 17 May 2024 Maladministration Lewisham Council (202337128) Case 202337128 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s … 16 May 2024 Maladministration Hammersmith and Fulham Council (202303713) Case 202303713 · Financial The complaint is about the landlord’s handling of: Support and advice provided to the resident in relation to rent arrears. … 16 May 2024 Maladministration Islington Council (202317656) Case 202317656 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's reports of subsidence and damp and mould in the property. 15 May 2024 Maladministration Birmingham City Council (202309639) Case 202309639 · Managing Relations The complaint is about the landlord’s: Handling of the mutual exchange. Response to the resident's reports of repairs following the … 15 May 2024 Maladministration Islington Council (202232238) Case 202232238 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of neighbours incorrectly disposing of waste. The associated complaint. 14 May 2024 Maladministration Islington Council (202306224) Case 202306224 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould at her property. The landlord’s …