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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Maladministration ×

Showing 1,235 of 16,595 decisions matching "association"

Decisions

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17 Apr 2024 Maladministration Great Places Housing Association (202302849) Case 202302849 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak in an ensuite bathroom. The landlord’s … 17 Apr 2024 Maladministration Sanctuary Housing Association (202304261) Case 202304261 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 16 Apr 2024 Maladministration Clarion Housing Association Limited (202219861) Case 202219861 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a lack of heating and hot water at … 11 Apr 2024 Maladministration Sanctuary Housing Association (202230032) Case 202230032 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs to windows in her … 11 Apr 2024 Maladministration Sanctuary Housing Association (202230688) Case 202230688 · Managing Relations The complaint is about the landlord’s application of anti-mould treatment solution at the resident’s property. The landlord’s complaint handling has … 11 Apr 2024 Maladministration Shepherds Bush Housing Association Limited (202228666) Case 202228666 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to his property to prevent pests … 10 Apr 2024 Maladministration Clarion Housing Association Limited (202216603) Case 202216603 · Managing Relations REPORT COMPLAINT 202216603 Clarion Housing Association Limited 10 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Mar 2024 Maladministration Clarion Housing Association Limited (202214815) Case 202214815 · ASB/Abuse/Nuisance The complaint is about the landlord’s handing of the resident’s reports of: Repairs to: Windows. Back door. Noise. The Ombudsman … 28 Mar 2024 Maladministration Clarion Housing Association Limited (202220271) Case 202220271 · Estate Management The complaint is about the landlord’s response to: repairs to the communal roof and gutter rising damp and black mould. … 28 Mar 2024 Maladministration Hyde Housing Association Limited (202212600) Case 202212600 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour. The resident’s complaint. 27 Mar 2024 Maladministration Cotman Housing Association Limited (202219362) Case 202219362 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Knowledge and information management. Handling of the resident’s reports of antisocial behaviour (ASB). Complaint … 27 Mar 2024 Maladministration West Kent Housing Association (202232049) Case 202232049 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s request for a management move due to anti social behaviour. … 26 Mar 2024 Maladministration Hyde Housing Association Limited (202124820) Case 202124820 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The … 26 Mar 2024 Maladministration Hyde Housing Association Limited (202214409) Case 202214409 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould. response to the resident’s request to be … 25 Mar 2024 Maladministration Clarion Housing Association Limited (202226481) Case 202226481 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of an abandoned property. The Ombudsman has also investigated … 25 Mar 2024 Maladministration Hyde Housing Association Limited (202216709) Case 202216709 · Managing Relations The complaint is about: The landlord’s response to reports of a reoccurring roof leak. The associated complaint handling. 22 Mar 2024 Maladministration Sanctuary Housing Association (202231198) Case 202231198 · Managing Relations The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. This Service has also … 19 Mar 2024 Maladministration Clarion Housing Association Limited (202231277) Case 202231277 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the property following the mutual exchange. … 18 Mar 2024 Maladministration Clarion Housing Association Limited (202215143) Case 202215143 · Financial The complaint is about: The landlord’s handling of a decant following a fire at the resident’s property, including the resident’s … 18 Mar 2024 Maladministration Clarion Housing Association Limited (202313883) Case 202313883 · Managing Relations The complaint is about the landlord’s handling of roof repairs, condensation and cold. 18 Mar 2024 Maladministration Shepherds Bush Housing Association Limited (202218434) Case 202218434 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated … 15 Mar 2024 Maladministration Hyde Housing Association Limited (202306541) Case 202306541 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 14 Mar 2024 Maladministration Clarion Housing Association Limited (202302137) Case 202302137 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property. Complaint handling. 14 Mar 2024 Maladministration Sanctuary Housing Association (202301864) Case 202301864 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the property. Associated formal complaint. 13 Mar 2024 Maladministration Clarion Housing Association Limited (202200379) Case 202200379 · Information and data management The complaint is about the landlord’s handling of a windows repair. The Ombudsman has also considered the landlord’s: Record keeping. … 12 Mar 2024 Maladministration Arawak Walton Housing Association Limited (202221248) Case 202221248 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of ongoing damp and mould. 12 Mar 2024 Maladministration Castles & Coasts Housing Association Limited (202221875) Case 202221875 · Managing Relations The complaint is about the landlord’s handling of the sale of the late resident’s property. The Ombudsman has also considered … 8 Mar 2024 Maladministration Clarion Housing Association Limited (202017591) Case 202017591 · ASB/Abuse/Nuisance This complaint is about how the landlord handled: The resident’s reports of noise nuisance, antisocial behaviour and tenancy breaches from … 8 Mar 2024 Maladministration Hyde Housing Association Limited (202232838) Case 202232838 · Managing Relations The complaint is about: The landlord’s handling of garage repairs and subsequent recommended adaptations. The landlord’s complaint handling has also … 7 Mar 2024 Maladministration Spitalfields Housing Association Limited (202003302) Case 202003302 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s request for information about the removal and replacement of cladding … 6 Mar 2024 Maladministration Together Housing Association Limited (202301176) Case 202301176 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of … 29 Feb 2024 Maladministration Great Places Housing Association (202123304) Case 202123304 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour. The landlord’s handling of the resident’s … 29 Feb 2024 Maladministration Hexagon Housing Association Limited (202100259) Case 202100259 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of anti-social behaviour. 29 Feb 2024 Maladministration Hexagon Housing Association Limited (202210306) Case 202210306 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repairs needed to her balcony. Complaint. 28 Feb 2024 Maladministration Clarion Housing Association Limited (202206745) Case 202206745 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property, including leaks, subsidence and cracks in the ceilings … 27 Feb 2024 Maladministration Clarion Housing Association Limited (202314636) Case 202314636 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a communal bin shed not being secure. reports about fly-tipping. the resident's … 27 Feb 2024 Maladministration St Mungo Community Housing Association (202214386) Case 202214386 · Managing Relations This complaint is about: The level of compensation offered by the landlord following the resident’s complaints about roof leaks and … 27 Feb 2024 Maladministration Wandle Housing Association Limited (202224519) Case 202224519 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of a heating and hot water repair. Complaint handling. 26 Feb 2024 Maladministration Hexagon Housing Association Limited (202210842) Case 202210842 · Financial The complaint is about: The landlord’s handling of requests for service charges information, including the level of service provided. The … 21 Feb 2024 Maladministration Islington and Shoreditch Housing Association Limited (202205666) Case 202205666 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s boundary wall. 20 Feb 2024 Maladministration Wandle Housing Association Limited (202225953) Case 202225953 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of fly tipping. 16 Feb 2024 Maladministration Clarion Housing Association Limited (202211537) Case 202211537 · Managing Relations The complaint is about: The landlord's response to reports of flooring repairs, including reports that this was the cause of … 15 Feb 2024 Maladministration Hyde Housing Association Limited (202008180) Case 202008180 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of fly tipping. Handling of the associated complaint. 15 Feb 2024 Maladministration Sanctuary Housing Association (202223152) Case 202223152 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s concerns … 11 Feb 2024 Maladministration Hyde Housing Association Limited (202302015) Case 202302015 · Managing Relations The complaint is about: The landlord’s handling of repairs to the boiler. The level of compensation offered in response to … 6 Feb 2024 Maladministration Clarion Housing Association Limited (202218348) Case 202218348 · Financial The complaint is about the landlord’s handling of: Payments of compensation from an earlier complaint. Rent and utility bill arrears … 31 Jan 2024 Maladministration Clarion Housing Association Limited (202205452) Case 202205452 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) from a neighbour. The landlord's … 31 Jan 2024 Maladministration Hyde Housing Association Limited (202201221) Case 202201221 · Managing Relations This complaint is about the landlord’s handling of: Bathroom repairs, including a broken window. The resident’s request to remove moss … 31 Jan 2024 Maladministration Hyde Housing Association Limited (202211524) Case 202211524 · Estate Management The complaint is about: The landlord’s response to the resident’s report of a fly infestation in the property. The landlord’s … 31 Jan 2024 Maladministration Leeds Federated Housing Association Limited (202213689) Case 202213689 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).