Hyde Housing Association Limited (202327778)
The complaint is about the landlord’s handling of a leak in the property and associated repairs.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
West Kent Housing Association (202420972)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s reports of rodents in the property. the associated complaint handling.
Irwell Valley Housing Association Limited (202201762)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202434138)
The complaint is about the landlord’s handling of reports of asbestos, damp and mould.
Estuary Housing Association Limited (202232040)
REPORT COMPLAINT 202232040 Estuary Housing Association Limited 16 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Orbit Housing Association Limited (202438573)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Reports about overgrown bushes and required repairs to the side entrance gates.
Great Places Housing Association (202228214)
The complaint is about the landlord’s handling of repairs to the: Garden Drainage Fencing Boiler/heating Loft/roof The Ombudsman has also considered the landlord’s complaint handling.
Habinteg Housing Association Limited (202411853)
The complaint is about: The landlord’s handling of the resident’s reports of blocked drains and smell of chemical fumes within the property. The landlord’s handling of the associated complaint.
Sanctuary Housing Association (202312713)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202330436)
The complaint is about the landlord’s handling of the resident’s reports of a leak in his property and the associated repairs.
Ash-Shahada Housing Association Limited (202224114)
The complaint is about the landlord’s handling of the resident’s reports regarding the loss of her possessions. The Ombudsman has also investigated the landlord’s handling of the complaint.
Sanctuary Housing Association (202406571)
The complaint is about the landlord’s response to reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202437796)
The complaint is about the landlord's handling of repairs following a burst water pipe.
Sanctuary Housing Association (202422105)
The complaint is about the landlord’s handling of the request to repair the resident’s roof.
Hyde Housing Association Limited (202322059)
The complaint is about the landlord’s handling of the balcony door repair. The Ombudsman has also looked at the landlord’s complaint handling.
Orbit Housing Association Limited (202227400)
The complaint is about the landlord’s handling of works to the resident’s windows and door. The Ombudsman has also investigated the landlord’s complaints handling.
Clarion Housing Association Limited (202307308)
The complaint is about the landlord's handling of the resident’s reports of a leak, and the associated decant (temporary move) for repairs. We have also considered the landlord’s complaint handling.
Sanctuary Housing Association (202437918)
This complaint is about the landlord’s handling of the resident’s reports of outstanding repairs at the property, including damp and mould.
Hexagon Housing Association Limited (202308625)
The complaint is about:
Clarion Housing Association Limited (202320486)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Clarion Housing Association Limited (202321424)
The complaint is about the landlord's handling of: The repairs to put right the damage from a water leak in the resident’s property. The resident’s associated complaint.
Together Housing Association Limited (202331440)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have also investigated the landlord’s complaint handling.
Wandle Housing Association Limited (202429613)
The complaint is about the landlord’s handling of the resident’s reports of roof repairs and damage to a bedroom wall. The Ombudsman has also considered the associated complaint handling.
Clarion Housing Association Limited (202324161)
The complaint is about the landlord’s handling of works to communal stairwells. The Ombudsman has also considered the associated complaint handling.
Orbit Housing Association Limited (202422207)
The complaint is about the landlord’s handling of the repairs to the drainage system.
Sanctuary Housing Association (202313625)
The complaint is about the landlord’s handling of: the resident’s reports of a neighbour's car blocking the path to her property. the resident’s complaint.
Orbit Housing Association Limited (202316043)
The complaint is about the landlord’s: handling of reports about drainage and sewage issues in the property. complaint handling.
Together Housing Association Limited (202411431)
The complaint is about the landlord’s handling of damp and mould repairs in the resident’s property.
Hexagon Housing Association Limited (202319075)
The complaint is about the landlord’s handling of: The resident’s rent account, and her concerns regarding the accuracy of the rent arrears balance. The resident’s complaint.
Estuary Housing Association Limited (202321641)
The complaint is about the landlord’s handling of the resident’s repairs. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202324421)
The complaint is about the landlord’s handling of: Repairs to the property following a fire. The associated complaint.
Hyde Housing Association Limited (202407295)
The complaint is about the landlord’s handling of: reports of a leak. reports of damp and mould.
Adullam Homes Housing Association Limited (202229939)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202426879)
The complaint is about the landlord’s response to the resident’s: reports of an uneven bathroom floor. complaint. This report has also assessed the landlord’s record keeping.
Clarion Housing Association Limited (202310607)
The complaint is about the landlord’s handling of: The resident’s concerns about the conduct of contractors. Repair of damage caused by contractors. The associated complaint.
Orbit Housing Association Limited (202324602)
The complaint is about the landlord’s response to the resident’s concerns about a water bill. The Ombudsman has also considered the landlord’s complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202324032)
REPORT COMPLAINT 202324032 Phoenix Community Housing Association (Bellingham and Downham) Limited 12 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]
Progress Housing Association Limited (202319616)
The complaint is about: The landlord’s handling of the resident’s request for her roof to be replaced. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202313687)
The complaint is about the landlord’s handling of the resident’s: Reports of disrepair to the kitchen following a leak. Associated complaint.
Sanctuary Housing Association (202411555)
The complaint is about the landlord’s handling of: the resident’s reports of a repair to a multi-plug socket. the resident’s complaint.
Hyde Housing Association Limited (202306741)
The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.
Poplar Housing And Regeneration Community Association Limited (202317888)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by her neighbour.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202321234)
The complaint is about the landlord’s handling of the resident’s request for repairs to the front and rear fences, and side gate.
Clarion Housing Association Limited (202309520)
The complaint is about the landlord's handling of reports of antisocial behaviour (ASB). The Ombudsman has also decided to investigate the landlord’s complaint handling.
Clarion Housing Association Limited (202419465)
The complaint is about the landlord’s response to: The resident's reports of a rodent infestation. The resident's request to be moved.
Habinteg Housing Association Limited (202322067)
The complaint is about the landlord’s handling of: Wet room repairs. The resident’s complaint.
Sanctuary Housing Association (202408768)
The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water.
Sanctuary Housing Association (202313926)
The complaint is about the landlord’s: Handling of the resident’s reports of disrepair to the front door. Complaint handling.
Clarion Housing Association Limited (202315657)
The complaint is about the landlord’s handling of the resident’s reports of defects.
Northamptonshire Rural Housing Association Limited (202336828)
The complaint is about the landlord’s handling of the resident’s request for a boiler repair.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)