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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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29 Sep 2025 Maladministration Notting Hill Genesis (202420136) Case 202420136 · Managing Relations The complaint is about: the landlord’s handling of the resident’s ongoing reports of pests. the landlord’s handling of the resident’s … 29 Sep 2025 Maladministration Origin Housing Limited (202332299) Case 202332299 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also looked at … 29 Sep 2025 Maladministration Peabody Trust (202324996) Case 202324996 · Managing Relations The resident’s complaint is about the landlord’s handling of concerns about the condition of the windows and reports of damp … 29 Sep 2025 Maladministration Peabody Trust (202448851) Case 202448851 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Complaint. The landlord’s complaint policy … 29 Sep 2025 Maladministration Places for People Group Limited (202348238) Case 202348238 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and the associated repairs. Associated … 29 Sep 2025 Maladministration Progress Housing Association Limited (202453320) Case 202453320 · ASB/Abuse/Nuisance The resident’s complaint is about: The handling of her antisocial behaviour (ASB) reports about her neighbours and counter-allegations. The handling … 29 Sep 2025 Maladministration Sanctuary Housing Association (202450951) Case 202450951 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould at her property. The Ombudsman … 29 Sep 2025 Maladministration Southern Housing (202404075) Case 202404075 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of various repairs in the property. The Ombudsman has … 29 Sep 2025 Maladministration Southwark Council (202347068) Case 202347068 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak and the associated damage. We have … 29 Sep 2025 Maladministration Sovereign Network Group (202417316) Case 202417316 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord's handling of reports of anti-social behaviour (ASB) including discrimination and the request to … 29 Sep 2025 Maladministration West Kent Housing Association (202410017) Case 202410017 · Planned Works The complaint is about the landlord’s handling of the resident’s request for a new bathroom due to health and safety … 26 Sep 2025 Maladministration A2Dominion Housing Group Limited (202439017) Case 202439017 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the resident’s boiler and radiator. 26 Sep 2025 Maladministration Accent Housing Limited (202327294) Case 202327294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handing of the resident’s: Reports of their neighbour’s antisocial behaviour (ASB). Reports of overgrown … 26 Sep 2025 Maladministration Clarion Housing Association Limited (202443991) Case 202443991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer. 26 Sep 2025 Maladministration East Midlands Housing Group Limited (202428486) Case 202428486 · Managing Relations The complaint is about the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has … 26 Sep 2025 Maladministration Haringey London Borough Council (202450621) Case 202450621 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints. 26 Sep 2025 Maladministration London Borough of Brent (202453056) Case 202453056 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and anti-social behaviour (ASB). 26 Sep 2025 Maladministration London Borough of Waltham Forest (202347813) Case 202347813 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of an application for tenancy succession. Complaint handling. 26 Sep 2025 Maladministration London & Quadrant Housing Trust (202429960) Case 202429960 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks. 26 Sep 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202502432) Case 202502432 · Managing Relations The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s property. We have also considered … 26 Sep 2025 Maladministration North Tyneside Council (202406712) Case 202406712 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of damp in the property. Complaint handling. 26 Sep 2025 Maladministration Notting Hill Genesis (202345841) Case 202345841 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repair issues to the bathroom, damp and mould. … 26 Sep 2025 Maladministration Notting Hill Genesis (202420475) Case 202420475 · Estate Management The complaint is about the landlord’s response to the theft of the resident’s bike from the communal bike store. 26 Sep 2025 Maladministration Notting Hill Genesis (202426470) Case 202426470 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 26 Sep 2025 Maladministration Peabody Trust (202336678) Case 202336678 · Managing Relations The resident’s complaints are about the landlord’s handling of: Repairs including leaks, damp and mould, pest control and its arrangement … 26 Sep 2025 Maladministration Royal Borough of Kensington and Chelsea (202333999) Case 202333999 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 26 Sep 2025 Maladministration Sovereign Network Group (202405516) Case 202405516 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water ingress and associated repairs. The resident’s complaint. 25 Sep 2025 Maladministration A2Dominion Housing Group Limited (202418987) Case 202418987 · Managing Relations The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed … 25 Sep 2025 Maladministration Abri Group Limited (202447244) Case 202447244 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould. 25 Sep 2025 Maladministration Birmingham City Council (202337963) Case 202337963 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling. 25 Sep 2025 Maladministration Clarion Housing Association Limited (202302724) Case 202302724 · Information and data management The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised … 25 Sep 2025 Maladministration Clarion Housing Association Limited (202321417) Case 202321417 · Managing Relations The complaint is about the landlord’s handling of: Roof leaks and associated mould. The associated complaint. 25 Sep 2025 Maladministration Clarion Housing Association Limited (202449601) Case 202449601 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. … 25 Sep 2025 Maladministration Jigsaw Homes Group Limited (202452093) Case 202452093 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom … 25 Sep 2025 Maladministration London Borough of Lambeth (202409283) Case 202409283 · Local Authority / ALMO or TMO REPORT COMPLAINT 202409283 London Borough of Lambeth 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Sep 2025 Maladministration London Borough of Lambeth (202449187) Case 202449187 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould and drainage issues. A leak … 25 Sep 2025 Maladministration Midland Heart Limited (202316809) Case 202316809 · Managing Relations This complaint is about the landlord’s handling of repairs, pest control, and damp and mould at the resident’s property. We … 25 Sep 2025 Maladministration Peabody Trust (202425654) Case 202425654 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of a request to install soundproofing measures to the property. The Ombudsman … 24 Sep 2025 Maladministration A2Dominion Housing Group Limited (202303699) Case 202303699 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also … 24 Sep 2025 Maladministration A2Dominion Housing Group Limited (202451673) Case 202451673 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 24 Sep 2025 Maladministration Birmingham City Council (202419409) Case 202419409 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: concerns regarding the conduct of staff. formal complaint. 24 Sep 2025 Maladministration Halton Housing (202431709) Case 202431709 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property. 24 Sep 2025 Maladministration Haringey London Borough Council (202224687) Case 202224687 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint. 24 Sep 2025 Maladministration London Borough of Havering Council (202328972) Case 202328972 · Local Authority / ALMO or TMO REPORT COMPLAINT 202328972 London Borough of Havering Council 24 September 2025 Our approach The Housing Ombudsman’s approach to investigating and … 24 Sep 2025 Maladministration London Borough of Lewisham (202408476) Case 202408476 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the property including to the … 24 Sep 2025 Maladministration One Housing Group Limited (202452263) Case 202452263 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of reports of faults with the communal lift. 24 Sep 2025 Maladministration Paragon Asra Housing Limited (202445075) Case 202445075 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and associated work including … 24 Sep 2025 Maladministration Sanctuary Housing Association (202346063) Case 202346063 · Managing Relations The complaint is about the landlord’s handling of leaks, damp, mould and subsequent repairs. We have also considered the landlord’s … 24 Sep 2025 Maladministration Southern Housing (202401894) Case 202401894 · Managing Relations The complaint is about the landlord’s: Handling of window repairs. Complaint handling. 24 Sep 2025 Maladministration The Industrial Dwellings Society (1885) Limited (202342019) Case 202342019 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about issues with the plumbing in the property.