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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,076 of 16,595 decisions matching "property"

Decisions

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11 Oct 2024 Maladministration Sanctuary Housing Association (202331738) Case 202331738 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs following a fire at … 11 Oct 2024 Maladministration Tower Hamlets Homes (202305909) Case 202305909 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the exterior of the resident’s block and delays in removing … 10 Oct 2024 Maladministration London Borough of Barnet (202315988) Case 202315988 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property which resulted … 9 Oct 2024 Maladministration Southwark Council (202331563) Case 202331563 · Managing Relations The complaint is about the landlord’s handling of a persistent leak into the resident’s property. This Service has also investigated … 8 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202215121) Case 202215121 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs to the resident’s property, specifically: Kitchen cupboards and drawers. … 3 Oct 2024 Maladministration Dacorum Borough Council (202309175) Case 202309175 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The … 1 Oct 2024 Maladministration Lambeth Council (202334956) Case 202334956 · Information and data management The complaint is about the landlord’s handling of: Leaks into the property, which caused damp and mould. The formal complaint. … 1 Oct 2024 Maladministration London Borough of Barking and Dagenham (202346624) Case 202346624 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of bathroom repairs which caused leaks in the property. … 1 Oct 2024 Maladministration Southern Housing (202221251) Case 202221251 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of a repair to the resident’s bedroom window. Response to the resident’s reports … 30 Sep 2024 Maladministration Cobalt Housing Limited (202218996) Case 202218996 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including damp and … 30 Sep 2024 Maladministration Freebridge Community Housing Limited (202324812) Case 202324812 · Financial The complaint is about the landlord’s handling of: A rodent infestation. Damp and mould in the property. The resident’s compensation … 30 Sep 2024 Maladministration Haringey London Borough Council (202218084) Case 202218084 · Managing Relations The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202234547) Case 202234547 · Old Complaints Handling categories The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s management of repairs at the property. … 30 Sep 2024 Maladministration Lambeth Council (202302135) Case 202302135 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: No electricity in the kitchen since April 2022. … 30 Sep 2024 Maladministration Lambeth Council (202401512) Case 202401512 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 30 Sep 2024 Maladministration Leeds Jewish Housing Association Limited (202333695) Case 202333695 · Health and Safety (inc. building safety) The complaint is about: The landlords handling of the resident’s reports of cigarette smoke entering the property. The landlords handling … 30 Sep 2024 Maladministration Lewisham Council (202302915) Case 202302915 · Managing Relations The complaint is about the landlord’s handling of: Reports of cracks to the property and window repairs. A request for … 30 Sep 2024 Maladministration London Borough of Hackney (202214710) Case 202214710 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a reported leak from the roof and damage to his property from … 30 Sep 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202304059) Case 202304059 · Managing Relations The complaint is about the landlord’s handling of the report of a leak causing water ingress into the resident’s property. … 30 Sep 2024 Maladministration Moat Homes Limited (202341734) Case 202341734 · Managing Relations The complaint is about the landlord’s handling of: repairs to an underground leak and subsequent damp and mould in the … 30 Sep 2024 Maladministration One Housing Group Limited (202229776) Case 202229776 · Managing Relations The resident’s complaint is about the landlord’s: Response to her reports of a leak in the property; Handling of the … 30 Sep 2024 Maladministration Rooftop Housing Association Limited (202317069) Case 202317069 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of repairs and adaptations required at the property. We … 30 Sep 2024 Maladministration Shepherds Bush Housing Association Limited (202335198) Case 202335198 · Old Property Condition categories The complaint is about the landlord’s handling of reports of a leak into the property. 30 Sep 2024 Maladministration Southern Housing (202318381) Case 202318381 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s transfer request to an accessible property. Handling of the resident’s … 30 Sep 2024 Maladministration Southwark Council (202309335) Case 202309335 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak into the property and subsequent damp … 30 Sep 2024 Maladministration Sutton Housing Partnership (202223502) Case 202223502 · Managing Relations The complaint is about the landlord’s: Handling of reports of leaks at the property. Handling of reports of damp and … 30 Sep 2024 Maladministration The Guinness Partnership Limited (202344110) Case 202344110 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and damp and mould in the resident’s property, and its handling … 27 Sep 2024 Maladministration Accent Housing Limited (202229189) Case 202229189 · Managing Relations The complaint is about: The landlord’s handling of repairs to the back door and laminate flooring in the property. The … 27 Sep 2024 Maladministration Brighton and Hove City Council (202334600) Case 202334600 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of reports of roof leaks, major works, and reports that the property was … 27 Sep 2024 Maladministration Hyde Housing Association Limited (202328571) Case 202328571 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of leaks at the property. Damp and mould at the property. … 27 Sep 2024 Maladministration Sanctuary Housing Association (202303393) Case 202303393 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s requests for soundproofing in her property. 26 Sep 2024 Maladministration East Devon District Council (202231306) Case 202231306 · Information and data management The complaint is about the landlord’s handling of various repairs to the property. The Ombudsman has also considered the landlord’s … 26 Sep 2024 Maladministration Homes Plus Limited (202341523) Case 202341523 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs at the resident’s property. The landlord’s complaint handling is also considered. 26 Sep 2024 Maladministration London Borough of Camden Council (202401963) Case 202401963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a notice to remove fencing from outside of the resident’s property and … 26 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202301154) Case 202301154 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of no gas heating or hot water at the … 26 Sep 2024 Maladministration Richmond Housing Partnership Limited (202224965) Case 202224965 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of various repairs in the property. 25 Sep 2024 Maladministration Harlow District Council (202336937) Case 202336937 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: Reports of damp and mould in the property. Reports of pests in … 25 Sep 2024 Maladministration London Borough of Barnet (202304167) Case 202304167 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of carbon monoxide leaks at the property. The Ombudsman … 25 Sep 2024 Maladministration London Borough of Hillingdon (202346988) Case 202346988 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs required in the resident’s property. The Ombudsman has also considered the … 25 Sep 2024 Maladministration Thurrock Council (202345817) Case 202345817 · Managing Relations The complaint is about: The landlord’s response to reports of a leak in the property and subsequent damp and mould. … 24 Sep 2024 Maladministration Futures Housing Group Limited (202302990) Case 202302990 · Old Complaints Handling categories The complaint is about the landlord’s handling of a leak at the resident’s property. The Ombudsman has also investigated the … 24 Sep 2024 Maladministration London Borough of Ealing (202323857) Case 202323857 · Managing Relations The complaint is about the landlord’s handling of resident’s reports of defects identified with his new build property. The Ombudsman … 24 Sep 2024 Maladministration The Riverside Group Limited (202330781) Case 202330781 · Managing Relations The complaint is about the landlord’s handling of: Reports of rats in the property. The associated complaint. 24 Sep 2024 Maladministration Waltham Forest Council (202312872) Case 202312872 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of multiple repairs to her property. The Ombudsman has … 23 Sep 2024 Maladministration Croydon Churches Housing Association Limited (202309423) Case 202309423 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for the time it took to resolve damp … 20 Sep 2024 Maladministration Camden Council (202308263) Case 202308263 · Managing Relations The complaint is about: The landlord’s handling of reports of no heating in the property. The associated complaint handling. 20 Sep 2024 Maladministration Chesterfield Borough Council (202307997) Case 202307997 · Managing Relations The complaint is about: the landlord’s exclusion of the resident’s property from a roof replacement programme, the landlord’s handling of … 19 Sep 2024 Maladministration Hammersmith and Fulham Council (202302176) Case 202302176 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a broken front door lock at the resident’s property. 19 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202231045) Case 202231045 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a leak and the associated remedial repairs. The … 17 Sep 2024 Maladministration Basildon Borough Council (202332333) Case 202332333 · Old Complaints Handling categories The complaint is about: The landlord’s management of repairs at the property. The landlord’s handling of the resident’s complaint.