Hackney Housing Co-operative Limited (202225603)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of electrical works in the property. Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Jigsaw Homes Group Limited (202234888)
The complaint is about the landlord’s response to the resident’s request for repairs to his gardens. The Ombudsman has also considered the landlord’s complaint handling.
Midland Heart Limited (202226163)
The complaint is about the landlord’s handling of: Reports of repairs and silverfish. The associated complaint.
Places for People Group Limited (202416696)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
The Guinness Partnership Limited (202431434)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance by her neighbours. Associated complaint.
Chelmer Housing Partnership Limited (202300166)
The complaint is about the landlord’s handling of the resident’s defects reports. We have also considered the landlord’s complaint handling.
Westward Housing Group Limited (202339011)
The complaint is about the landlord’s handling of the resident’s rent arrears and changes to his direct debit rent payments.
Stonewater Limited (202345091)
The complaint is about the landlord’s handling of: Immersion heater repair reports and the compensation it offered for this. The associated complaint.
A2Dominion Housing Group Limited (202331913)
The complaint is about the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge accounts. the associated complaint.
Bromford Housing Group Limited (202215298)
The complaint is about the landlord’s handling of: the resident’s concerns about parking outside her home. the associated complaint.
Jigsaw Homes Group Limited (202420615)
The resident’s complaint is about the landlord’s response to her reports regarding damp and mould in her property.
One Manchester Limited (202407974)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour from an upstairs neighbour.
Clarion Housing Association Limited (202310607)
The complaint is about the landlord’s handling of: The resident’s concerns about the conduct of contractors. Repair of damage caused by contractors. The associated complaint.
Orbit Housing Association Limited (202324602)
The complaint is about the landlord’s response to the resident’s concerns about a water bill. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202323637)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from an upstairs neighbour.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202324032)
REPORT COMPLAINT 202324032 Phoenix Community Housing Association (Bellingham and Downham) Limited 12 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]
Progress Housing Association Limited (202319616)
The complaint is about: The landlord’s handling of the resident’s request for her roof to be replaced. The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202316816)
The complaint is about the landlord’s handling of concerns about an internal fire door.
Clarion Housing Association Limited (202313687)
The complaint is about the landlord’s handling of the resident’s: Reports of disrepair to the kitchen following a leak. Associated complaint.
Places for People Group Limited (202341268)
The complaint is about the landlord’s handling of: The resident’s reports of concerns regarding the energy efficiency of the property. The resident’s reports of damp and mould.
Places for People Group Limited (202417838)
The complaint is about the landlord’s handling of: Repairs to a wet room at the resident’s property. The associated complaint.
The Riverside Group Limited (202318526)
The complaint is about the landlord’s handling of repairs to the communal gates. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202306741)
The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.
Poplar Housing And Regeneration Community Association Limited (202317888)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by her neighbour.
The Guinness Partnership Limited (202313998)
The complaint is about the level of compensation offered by the landlord following completion of roof repairs on the resident’s property.
Bromford Housing Group Limited (202223880)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Saffron Housing Trust Limited (202321028)
The complaint is about the landlord’s handling of the resident’s reports about: Mould in the property The condition of the kitchen
Paragon Asra Housing Limited (202328623)
The complaint is about the landlord’s handling of the resident’s request for information about the reserve fund and increases to her service charge. We have also considered the landlord’s complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202321234)
The complaint is about the landlord’s handling of the resident’s request for repairs to the front and rear fences, and side gate.
Soha Housing Limited (202337405)
The complaint is about the landlord’s handling of the resident’s reports of pests and the conduct of its contractor.
Stockport Homes Limited (202406883)
The resident’s complaint is about the landlord’s handling of reported damp and mould.
The Riverside Group Limited (202324423)
The complaint is about the landlord’s handling of the resident’s reports about the conduct of its staff.
The Riverside Group Limited (202403212)
The complaint is about the landlord's response to the resident's concerns about her neighbour’s parking. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Torus62 Limited (202329890)
The complaint is about the landlord’s handling of requests for repairs to the bathroom.
GreenSquareAccord Limited (202427767)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). This Service has also considered the landlord’s handling of the complaint.
Paragon Asra Housing Limited (202216244)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. Remedial repairs. The complaint. The landlord operates a 2 stage complaints process. It says it will acknowledge both stage 1 and 2 complaints within 5 working days. It will provide a stage 1 response within 10 working …
bpha Limited (202331483)
The complaint is about the landlord’s: Handling of the resident’s request to keep a dog in the property. Management of the resident’s rent account, including a service charge refund. We have also investigated the landlord’s complaint handling.
Bromford Housing Group Limited (202316639)
The resident’s complaint is about the landlord’s response to his reports of roof leaks and the associated works. In addition, we have considered the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202309520)
The complaint is about the landlord's handling of reports of antisocial behaviour (ASB). The Ombudsman has also decided to investigate the landlord’s complaint handling.
Clarion Housing Association Limited (202419465)
The complaint is about the landlord’s response to: The resident's reports of a rodent infestation. The resident's request to be moved.
Habinteg Housing Association Limited (202322067)
The complaint is about the landlord’s handling of: Wet room repairs. The resident’s complaint.
Moat Homes Limited (202423790)
The resident’s complaint is about the landlord’s handling of a reported leak and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaints handling.
One Housing Group Limited (202413150)
The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property.
Paragon Asra Housing Limited (202233884)
The complaint is about the landlord’s handling of: The resident’s requests for explanations and evidence for increases to her service charge and the status of a reserve fund. The associated complaint.
Paragon Asra Housing Limited (202319954)
The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Places for People Group Limited (202412933)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs to the windows. Repairs to the fence. The landlord’s complaint handling has also been considered.
The Community Housing Group Limited (202426589)
The complaint is about the landlord’s response to the resident’s concerns about: Anti-social behaviour (ASB). Its members of staff’s behaviour. Outstanding repairs. This Service has also considered the landlord’s handling of the complaint.
The Guinness Partnership Limited (202318752)
The complaint is about: The resident's reports of faulty windows resulting in damp and mould. The resident's reports of faulty bathroom and kitchen fans. The resident's reports of poor complaint handling.
The Guinness Partnership Limited (202329838)
The complaint is about the landlord’s handling of the resident’s concerns about: Damp and mould in his bedroom. Staff conduct. Service charges.
Thirteen Housing Group Limited (202414559)
The complaint is about the landlord's handling of reports of damp and mould and the associated repairs.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)