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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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10 Mar 2025 Maladministration Torus62 Limited (202314751) Case 202314751 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about a tree in a neighbouring property. 7 Mar 2025 Maladministration Orbit Group Limited (202336916) Case 202336916 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of issues with doors in the property. Associated complaint. 7 Mar 2025 Maladministration Platform Housing Group Limited (202320150) Case 202320150 · Old Estate Management categories The complaint is regarding the landlord’s handling of the resident’s concerns about cleaning of communal areas. 7 Mar 2025 Maladministration The Riverside Group Limited (202215835) Case 202215835 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property and associated … 6 Mar 2025 Maladministration ForHousing Limited (202217774) Case 202217774 · Managing Relations The complaint is about the landlord’s handling of: Repairs within the resident’s bathroom, including damp and mould. The resident’s complaint. 6 Mar 2025 Maladministration Warwickshire Rural Housing Association Limited (202314335) Case 202314335 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to a faulty boiler. 5 Mar 2025 Maladministration Hyde Housing Association Limited (202308949) Case 202308949 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about her rent account and payment plan. Associated complaint. 5 Mar 2025 Maladministration Shepherds Bush Housing Association Limited (202225310) Case 202225310 · Financial The complaint is about the landlord’s response to requests for reimbursement for damaged possessions following a roof leak. 5 Mar 2025 Maladministration Stonewater Limited (202318414) Case 202318414 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation. 3 Mar 2025 Maladministration Together Housing Association Limited (202418809) Case 202418809 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 28 Feb 2025 Maladministration Clarion Housing Association Limited (202233450) Case 202233450 · Old Property Condition categories The complaint is about the landlord’s handling of a replacement front door. 28 Feb 2025 Maladministration Clarion Housing Association Limited (202306182) Case 202306182 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports concerning the standard of workmanship and repairs to the … 28 Feb 2025 Maladministration Clarion Housing Association Limited (202310206) Case 202310206 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about: Damp, mould and leaks. Alternative accommodation. 28 Feb 2025 Maladministration Clarion Housing Association Limited (202315710) Case 202315710 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports about communal repairs, and standards of grounds maintenance and … 28 Feb 2025 Maladministration Home Group Limited (202230425) Case 202230425 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of problems with her central heating system. We have … 28 Feb 2025 Maladministration Paradigm Housing Group Limited (202316689) Case 202316689 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of her repair requests following a mutual exchange. 28 Feb 2025 Maladministration Plymouth Community Homes Limited (202316637) Case 202316637 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the back garden. 28 Feb 2025 Maladministration Richmond Housing Partnership Limited (202324361) Case 202324361 · Old Property Condition categories The complaint is regarding the landlord’s handling of repairs relating to damp and mould, windows and insulation. 28 Feb 2025 Maladministration Richmond Housing Partnership Limited (202344819) Case 202344819 · Old Property Condition categories The resident’s complaint is about the landlord’s response to her damp and mould reports and associated repairs, including to an … 28 Feb 2025 Maladministration Shepherds Bush Housing Association Limited (202319440) Case 202319440 · Financial The complaint is about the information provided to the resident by the landlord regarding service charges. 28 Feb 2025 Maladministration The Guinness Partnership Limited (202231130) Case 202231130 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning … 28 Feb 2025 Maladministration The Guinness Partnership Limited (202316630) Case 202316630 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for a dedicated car parking space. The landlord’s handling … 28 Feb 2025 Maladministration The Guinness Partnership Limited (202318212) Case 202318212 · Old Estate Management categories The complaint is about the landlord’s handling of repairs to the communal front door of the resident’s building. 28 Feb 2025 Maladministration The Guinness Partnership Limited (202339341) Case 202339341 · Old Estate Management categories The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning … 28 Feb 2025 Maladministration The Riverside Group Limited (202319298) Case 202319298 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a neighbour’s security lights shining into her property, … 28 Feb 2025 Maladministration Torus62 Limited (202306875) Case 202306875 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould in the communal hallway; … 27 Feb 2025 Maladministration A2Dominion Housing Group Limited (202206961) Case 202206961 · Estate Management The complaint is about the landlord’s handling of its request for the removal of items in the communal garden. 27 Feb 2025 Maladministration Abri Group Limited (202318461) Case 202318461 · Financial The complaint is about the landlord’s response to the resident’s request for compensation due to failings in its handling of … 27 Feb 2025 Maladministration Stonewater Limited (202309215) Case 202309215 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). This Service has also considered the … 27 Feb 2025 Maladministration Wandle Housing Association Limited (202413934) Case 202413934 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: an electrical inspection test. the resident’s complaint. 27 Feb 2025 Maladministration Women’s Pioneer Housing Limited (202316698) Case 202316698 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) causing health and safety risks. … 27 Feb 2025 Maladministration Your Housing Group Limited (202226197) Case 202226197 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The … 26 Feb 2025 Maladministration Clarion Housing Association Limited (202317755) Case 202317755 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and harassment. We have also … 26 Feb 2025 Maladministration Estuary Housing Association Limited (202404885) Case 202404885 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repairs to the hot water system. 26 Feb 2025 Maladministration Jigsaw Homes Group Limited (202403194) Case 202403194 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. This report also considers the … 26 Feb 2025 Maladministration Midland Heart Limited (202311497) Case 202311497 · Old Property Condition categories This complaint is about the landlord’s handling of reports about drainage issues and subsequent repairs in the resident’s property. 26 Feb 2025 Maladministration One Housing Group Limited (202331504) Case 202331504 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. … 26 Feb 2025 Maladministration Origin Housing Limited (202223948) Case 202223948 · Old Complaints Handling categories The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB) and request for compensation. complaint. 26 Feb 2025 Maladministration Plymouth Community Homes Limited (202400872) Case 202400872 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of a leak. This Service has also considered the … 26 Feb 2025 Maladministration Stonewater Limited (202318312) Case 202318312 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request to replace the heating system and improve the property’s … 26 Feb 2025 Maladministration The Guinness Partnership Limited (202300328) Case 202300328 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the bathroom. 26 Feb 2025 Maladministration The Riverside Group Limited (202317327) Case 202317327 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request for reasonable adjustments. The Ombudsman has also considered the … 26 Feb 2025 Maladministration Wythenshawe Community Housing Group Limited (202315208) Case 202315208 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the … 25 Feb 2025 Maladministration Citizen Housing Group Limited (202316638) Case 202316638 · Old Tenants Behaviour categories This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and request for an electronic … 25 Feb 2025 Maladministration Clarion Housing Association Limited (202311551) Case 202311551 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of drainage problems. 25 Feb 2025 Maladministration Cobalt Housing Limited (202318032) Case 202318032 · Old Property Condition categories The complaint relates to the landlord’s response to the resident’s concerns about damp. 25 Feb 2025 Maladministration Cobalt Housing Limited (202319550) Case 202319550 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: Rat droppings in the loft. Issues with the … 25 Feb 2025 Maladministration Homes Plus Limited (202311851) Case 202311851 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about loss of heating and hot water. This Service … 25 Feb 2025 Maladministration One Housing Group Limited (202409695) Case 202409695 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water at her property. … 25 Feb 2025 Maladministration The Guinness Partnership Limited (202300833) Case 202300833 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Service has also considered …