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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,706 of 16,595 decisions matching "council"

Decisions

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13 Aug 2024 Maladministration Westminster City Council (202301503) Case 202301503 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak from the property above. The Ombudsman … 12 Aug 2024 Maladministration Mansfield District Council (202400625) Case 202400625 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of concerns of coldness in the resident’s property. 9 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202321199) Case 202321199 · Managing Relations The complaint is about the landlord’s: handling of repairs and damp and mould at the resident’s former property. response to … 8 Aug 2024 Maladministration Kirklees Council (202323479) Case 202323479 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of major works to the property and the resident’s associated decant. 8 Aug 2024 Maladministration Lambeth Council (202227180) Case 202227180 · Information and data management The complaint is about the landlord’s handling of the resident’s: reports of a leak into her property from the flat … 7 Aug 2024 Maladministration Haringey London Borough Council (202302608) Case 202302608 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress into the property. The associated complaint. 7 Aug 2024 Maladministration Kingston upon Thames Council (202304327) Case 202304327 · Estate Management The complaint is about the landlord’s handling of forced entry to the resident’s property. The Ombudsman has also investigated the … 5 Aug 2024 Maladministration Lambeth Council (202226980) Case 202226980 · Estate Management The complaint is about the landlord’s handling of the resident’s reports regarding outstanding communal fencing and water system repairs. The … 5 Aug 2024 Maladministration Leeds City Council (202304805) Case 202304805 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti social behaviour (ASB). This Service has also … 5 Aug 2024 Maladministration Southwark Council (202345859) Case 202345859 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of noise nuisance. The associated complaint handling. 31 Jul 2024 Maladministration Birmingham City Council (202309395) Case 202309395 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s concerns … 31 Jul 2024 Maladministration Folkestone & Hythe District Council (202305898) Case 202305898 · Managing Relations This complaint is about the landlord’s: Response to the resident’s concerns about major works to the property’s bathroom. Complaint handling. 31 Jul 2024 Maladministration Haringey London Borough Council (202226236) Case 202226236 · Information and data management The complaint is about the landlord’s response to the resident’s: report that his home was flooded . request for compensation … 31 Jul 2024 Maladministration Islington Council (202303995) Case 202303995 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) against the neighbour. letting out a property … 31 Jul 2024 Maladministration Lambeth Council (202300919) Case 202300919 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of multiple repair issues, including leaks, damp and mould. … 31 Jul 2024 Maladministration Lewisham Council (202229024) Case 202229024 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: the length of time scaffolding was in situ. … 31 Jul 2024 Maladministration Warwick District Council (202234620) Case 202234620 · Managing Relations The complaint is about: The landlord’s handling of various repairs, including repairs to the roof and concerns around the location … 31 Jul 2024 Maladministration Westminster City Council (202323410) Case 202323410 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident concerning: Damp and mould. Noise from a neighbour’s positive input … 30 Jul 2024 Maladministration Arun District Council (202116946) Case 202116946 · Managing Relations The complaint is about: The landlords handling of the residents request for new bathroom fittings and flooring. The landlords handling … 30 Jul 2024 Maladministration Camden Council (202232940) Case 202232940 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: antisocial behaviour (ASB) reports made against the resident. the resident’s reports of … 30 Jul 2024 Maladministration Haringey London Borough Council (202333451) Case 202333451 · Information and data management The complaint is about: The landlord’s handling of roofing repairs. The landlord’s handling of window and balcony door repairs. The … 30 Jul 2024 Maladministration Lambeth Council (202307065) Case 202307065 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of unsafe windows and other required repairs at the … 30 Jul 2024 Maladministration Reading Borough Council (202305676) Case 202305676 · Managing Relations The complaint is about the landlord’s handling of: A mutual exchange and concerns regarding the condition of the property. The … 29 Jul 2024 Maladministration Dacorum Borough Council (202300794) Case 202300794 · Managing Relations The complaint concerns the landlord's handling of: Reports of damp and mould. The related complaint. 29 Jul 2024 Maladministration Manchester City Council (202305823) Case 202305823 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also … 29 Jul 2024 Maladministration Tamworth Borough Council (202303925) Case 202303925 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s report that the contractor did not give him adequate notice … 29 Jul 2024 Maladministration Wandsworth Council (202321915) Case 202321915 · ASB/Abuse/Nuisance The resident has complained about the landlord’s handling of reports of anti-social behaviour (ASB) from a neighbouring property, in particular … 26 Jul 2024 Maladministration Colchester City Council (202321024) Case 202321024 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to various repairs within the property and the resident’s request for compensation for … 26 Jul 2024 Maladministration Luton Borough Council (202305069) Case 202305069 · Information and data management The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. This Service has also investigated the … 25 Jul 2024 Maladministration Camden Council (202230620) Case 202230620 · Managing Relations The complaint is about the landlord’s handling of: Issues with subsidence at the property. Reports of damp and mould in … 25 Jul 2024 Maladministration Camden Council (202339205) Case 202339205 · Old Complaints Handling categories The complaint is about: the landlord’s handling of the resident’s reports that she was without heating. the landlord’s handling of … 25 Jul 2024 Maladministration East Devon District Council (202234448) Case 202234448 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Her dispute with her neighbour. The conduct of … 25 Jul 2024 Maladministration Folkestone & Hythe District Council (202336218) Case 202336218 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repair and cleanliness issues in the property at … 25 Jul 2024 Maladministration Manchester City Council (202303266) Case 202303266 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. … 25 Jul 2024 Maladministration Southwark Council (202232897) Case 202232897 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s shower and toilet. Replacing the resident’s front door. … 25 Jul 2024 Maladministration Warwick District Council (202226965) Case 202226965 · Information and data management The complaint is about the landlord’s handling of the resident’s reported concerns about staff conduct. The Ombudsman has also assessed … 24 Jul 2024 Maladministration Birmingham City Council (202203547) Case 202203547 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the neighbour. The associated … 24 Jul 2024 Maladministration Folkestone & Hythe District Council (202327295) Case 202327295 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s proposed adaptation works, and its associated communications. 24 Jul 2024 Maladministration Islington Council (202301453) Case 202301453 · Estate Management The complaint is about the landlord’s handling of fence repairs. 24 Jul 2024 Maladministration Lambeth Council (202306177) Case 202306177 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint. 23 Jul 2024 Maladministration Luton Borough Council (202220071) Case 202220071 · Old Complaints Handling categories The complaint is about: The landlord’s handling of various repairs to the property (including to the doors, flooring and bathroom … 19 Jul 2024 Maladministration Barnsley Metropolitan Borough Council (202305828) Case 202305828 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reported concerns about: artex and asbestos; damp and mould; the … 19 Jul 2024 Maladministration Kirklees Council (202322546) Case 202322546 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of his report of threatening behaviour by a neighbour. 16 Jul 2024 Maladministration Norwich City Council (202319029) Case 202319029 · Old Complaints Handling categories The complaint is about the landlord's: Response to requests for repairs to the kitchen window. Response to reports of issues … 11 Jul 2024 Maladministration Lambeth Council (202315922) Case 202315922 · Estate Management This complaint is about the landlord’s handling of repairs to a communal lift. 9 Jul 2024 Maladministration South Tyneside Council (202314554) Case 202314554 · Managing Relations The complaint is about the level of compensation the landlord offered the resident in relation to its handling of: Various … 8 Jul 2024 Maladministration Lambeth Council (202316466) Case 202316466 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks into her property from an upstairs flat … 28 Jun 2024 Maladministration Brighton and Hove City Council (202306666) Case 202306666 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress. 28 Jun 2024 Maladministration Hammersmith and Fulham Council (202231833) Case 202231833 · Managing Relations The resident’s complaint is about: The landlord’s response to concerns about the condition of the resident’s property when his tenancy … 28 Jun 2024 Maladministration Hammersmith and Fulham Council (202234317) Case 202234317 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs to the windows in her home.