Havering Council (202302086)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Oxford City Council (202320570)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the above property. Handling of the resident’s reports of damp and mould. The resident’s claim for compensation, including damage to his belongings.
East Devon District Council (202327721)
The complaint is about the landlord’s: Handling of the resident’s concerns about information she had been provided with in relation to access to a communal garden. Response to the resident’s concerns about the condition of the garden. Handling of the associated complaint.
Hammersmith and Fulham Council (202403025)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s reports of damp and mould. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
Haringey London Borough Council (202231852)
The complaint is about the landlord’s handling of a leak and associated remedial repairs at the resident’s property. The landlord’s complaint handling has also been investigated.
North Tyneside Council (202300165)
The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs in the property. The resident's reports of a dangerous tree in her garden. The resident's complaint.
Broxtowe Borough Council (202407294)
The landlord’s response to the resident’s complaint about its handling of reports of damp and mould, and associated repairs.
Camden Council (202344520)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Islington Council (202348248)
The complaint is about the landlord’s handling of the resident’s transfer request.
Guildford Borough Council (202343175)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202231252)
The resident’s complaint is about: The landlord’s handling of his requests for kitchen refurbishment, which the resident believed amounted to discrimination. The landlord’s complaint handling.
Norwich City Council (202338173)
The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s complaint.
Colchester City Council (202226334)
The complaint is about the landlord’s handling of reports of damp and mould affecting the property. The Ombudsman has also assessed the landlord’s record keeping.
Hammersmith and Fulham Council (202310579)
The resident’s complaint is about the landlord’s handling of repairs to the boiler and her request for compensation for gas usage. The Ombudsman has also investigated the landlord’s complaint handling.
Islington Council (202303327)
The complaint refers to the landlord’s handling of reports about the balcony doors and the consequent water penetration. The Ombudsman has also considered the landlord’s: Complaint handling; and, Record keeping.
Lewisham Council (202325844)
The complaint is about the landlord's handling of the resident’s request to remove a coal bunker from the front hallway.
Stoke-on-Trent City Council (202232604)
The complaint is about the landlord’s handling of the resident’s concerns about the back door to her property. The Ombudsman has also considered the landlord’s complaint handling.
Great Yarmouth Borough Council (202231188)
The complaint is about the resident’s reports about the landlord’s handling of; Damp and mould and the subsequent remedial repairs in the property. The claim for damage to the household’s belongings. The management of the tenancy including audits and an alleged breach resulting in allegations of discrimination. The associated complaints.
Harlow District Council (202347550)
The complaint is about the landlord’s handling of the resident’s request for a mutual exchange.
Southend-on-Sea City Council (202215902)
The complaint is about the landlord’s: Handling of window and door replacement work at the resident’s property. Response to the resident’s reports of poor staff conduct. Complaint handling.
Camden Council (202344618)
The complaint is about the landlord’s handling of reports of damp and mould.
Leeds City Council (202342553)
The complaint is about the landlord’s handling of various repairs in the resident’s property. The Ombudsman has also considered the associated complaint handling.
Swindon Borough Council (202226351)
The complaint is about the landlord’s handling of the resident’s belongings including her disability equipment, following flooding at the property.
Birmingham City Council (202300045)
The complaint is about the landlord’s handling of repairs to the resident’s boiler and gas pipework. The Ombudsman has also investigated the landlord’s handling of the complaint.
Islington Council (202234314)
The complaint is about the landlord’s response to the resident’s reports of: Harassment by his neighbour. Noise nuisance. This report will also consider the landlord’s complaint handling.
Gateshead Metropolitan Borough Council (202313350)
The complaint is about the landlord’s handling of: The inspection of repairs it completed in 2020 and 2021. Works to the resident’s kitchen.
Southwark Council (202331563)
The complaint is about the landlord’s handling of a persistent leak into the resident’s property. This Service has also investigated the landlord’s complaint handling.
Lancaster City Council (202210325)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
South Tyneside Council (202342147)
This complaint is about the landlord’s response to the resident’s reports of cold, damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Brighton and Hove City Council (202325482)
The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Her concerns about an overgrown tree in her neighbour’s garden. Her complaint.
Camden Council (202324323)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Thurrock Council (202401665)
The complaint is about the landlord’s handling of the resident’s concerns about staff misconduct. This report has also taken into consideration the landlord’s handling of the associated complaint.
Dacorum Borough Council (202309175)
The complaint is about the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The Ombudsman will also investigate the landlord’s knowledge and information management.
Lambeth Council (202334956)
The complaint is about the landlord’s handling of: Leaks into the property, which caused damp and mould. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
Wandsworth Council (202309321)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
City of Westminster Council (202229076)
The complaint is about: The landlord’s response to the resident’s reports of no heating or hot water and request for an electric boiler . The landlord’s handling of the resident's complaint.
Haringey London Borough Council (202218084)
The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202302135)
The complaint is about the landlord’s handling of the resident’s reports of: No electricity in the kitchen since April 2022. Multiple other repairs in the property. The Ombudsman has also investigated the landlord’s complaint handling.
Lambeth Council (202303160)
The complaint is about the landlord’s handling of the resident’s reports about: Staff members using the estate cleaners’ room. The water pressure. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Lambeth Council (202401512)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Lewisham Council (202302915)
The complaint is about the landlord’s handling of: Reports of cracks to the property and window repairs. A request for kitchen and bathroom upgrades. The complaint.
Lewisham Council (202304881)
The complaint is about the landlord’s handling of the resident’s reports of: Boiler repair issues. Lift repair issues. The landlord’s handling of the complaint will also be considered.
Somerset Council (202336015)
The complaint is about the landlord’s response to the resident’s reports of a leaking roof. The Ombudsman has also considered the landlord’s complaints handling.
Southwark Council (202309335)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak into the property and subsequent damp and mould. Associated formal complaint.
Southwark Council (202338332)
The complaint is about the landlord's handling of: Reports of leaks and the associated repairs. The complaint.
Tamworth Borough Council (202336512)
This complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.
Brighton and Hove City Council (202334600)
The complaint is about the landlord’s: Handling of reports of roof leaks, major works, and reports that the property was not fit to let at the start of the tenancy. Complaint handling.
Portsmouth City Council (202234943)
The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s requests for a more secure front door and soundproofing.
Southampton City Council (202326087)
The complaint is about: The landlord’s handling of pest control reports and associated works. The landlord’s handling of the resident’s complaint.
Southwark Council (202125220)
The complaint is about the landlord’s response to the resident’s reports of leaks. This Service has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)