London & Quadrant Housing Trust (202123437)
The complaint concerns: How the landlord handled the resident’s reports of noise nuisance from the communal heating system in the building. The associated formal complaint into this matter.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Trafford Housing Trust Limited (202202308)
The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property.
London & Quadrant Housing Trust (202107410)
The complaint is about the landlord’s handling of: The resident’s reports of repair issues to her windows. The formal complaint.
Newlon Housing Trust (202113337)
This complaint is about the landlord’s handling of the prospective sale of the resident’s property. This complaint is also about the landlord’s handling of the associated complaint.
Bromsgrove District Housing Trust Limited (202126525)
The complaint is about the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint.
London & Quadrant Housing Trust (202103815)
The complaint is about the landlords handling of void works and condition of the property. This service has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202015494)
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
Trafford Housing Trust Limited (202100386)
This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s response to the resident’s requests for reasonable adjustments whilst waiting for Disabled Facilities Grant (DFG) funded adaptations to be carried out by the Council. The landlord’s response to the resident’s …
Peabody Trust (202016218)
The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (201915332)
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak. Handling of the subsequent complaint.
London & Quadrant Housing Trust (202114580)
The complaint is about: The landlord’s handling of the resident’s reports about overgrown trees. The landlord’s complaints handling.
London & Quadrant Housing Trust (202118898)
The complaint concerns the landlord’s handling of: Repairs to the front and back doors of the property. The associated formal complaint into the matter.
London & Quadrant Housing Trust (202109210)
This complaint is about the landlord’s handling of the resident’s queries regarding the building safety inspection at their property and their request for an ESW1 form.
London & Quadrant Housing Trust (202105951)
The complaint is about the landlord’s: Communication concerning fire safety issues in relation to the resident’s property. Complaints handling.
Newlon Housing Trust (202125203)
The complaint is about the landlord’s handling of the resident’s reports about a leak in the property.
London & Quadrant Housing Trust (202100735)
The resident’s complaint is about the level of compensation the landlord offered for the failures in its handling of the resident’s reports of antisocial behaviour (ASB).
London & Quadrant Housing Trust (202011012)
The complaint is about: The landlord’s management of the resident’s application for rehousing. The associated communication and complaints handling.
Metropolitan Thames Valley Housing (202016312)
REPORT COMPLAINT 202016312 Metropolitan Thames Valley Trust 25 May 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (202101094)
This complaint is about: The landlord’s handling of the resident’s requests for supporting information about its costs following an increase in her service charge; The landlord’s complaint handling.
Newlon Housing Trust (202103451)
The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s complaint handling has also been considered.
London & Quadrant Housing Trust (202113369)
The complaint is about the landlord’s: Handling of repairs to the heating and hot water system. Complaints handling.
Metropolitan Thames Valley Housing (202009910)
REPORT COMPLAINT 202009910 Metropolitan Housing Trust Limited 25 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London & Quadrant Housing Trust (202112089)
The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs.
London & Quadrant Housing Trust (202017193)
The complaint is about the landlord’s handling of the resident’s requests for information relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.
Metropolitan Thames Valley Housing (202106427)
REPORT COMPLAINT 202106427 Metropolitan Housing Trust Limited 5 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Peabody Trust (202102181)
This complaint is about the landlord’s handling of the capping of the resident’s gas meter.
Metropolitan Housing Trust Limited (202106201)
The complaint is about the landlord’s handling of: Refurbishment works to the resident’s kitchen and alterations to the bathroom. The associated complaint.
Metropolitan Housing Trust Limited (202009265)
This complaint is about the landlord’s handling of the resident’s request for an EWS1 form.
London & Quadrant Housing Trust (202111792)
The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent compensation request.
London & Quadrant Housing Trust (202004153)
The complaint is about the landlord’s response to the resident’s reports of window disrepair.
London & Quadrant Housing Trust (202112708)
The complaint is about the landlord’s: Response to the resident’s request that it cuts back overgrown hedges and trees. Complaint handling.
London & Quadrant Housing Trust (202101738)
The complaint is about the landlord’s decision to increase rent payments following an IT error.
Peabody Trust (202107980)
The complaint is about how the landlord handled the resident’s reports of antisocial behaviour (ASB) and counter allegations of ASB made against her.
Peabody Trust (201901683)
The complaint is about the landlord’s response to the resident about his reports of anti-social behaviour (‘ASB’).
Metropolitan Housing Trust Limited (202100394)
This complaint is about the landlord’s handling of: the resident’s request for an EWS1 certificate; the related complaint.
London & Quadrant Housing Trust (202009794)
The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and the length of time that it took to respond to this.
London & Quadrant Housing Trust (202103687)
The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of the landlord’s staff, and the resident’s concerns that the landlord has not taken her vulnerability into consideration. The level of compensation offered by the landlord to the resident.
Metropolitan Housing Trust Limited (202015484)
The complaint is about the landlord’s handling of the resident’s reports of a faulty door and intercom system.
Bournville Village Trust (202014113)
The complaint is about the landlord's application of payments made by the resident for a purpose she did not intend.
Peabody Trust (202016983)
The complaint is about: The landlord’s response to the reports of a leak within the resident’s property which subsequently resulted in a ceiling collapse. The landlord’s complaint handling.
Metropolitan Housing Trust Limited (202015534)
The complaint is about the landlord’s handling of the resident’s Right to Buy application.
Watford Community Housing Trust (201914487)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen.
London & Quadrant Housing Trust (201911304)
The complaint is about the landlord’s decision to issue a notice to the resident to remove items that he had stored in the communal cupboard when he previously had been permitted to use this, and its enforcement of this policy across all of the communal areas.
London & Quadrant Housing Trust (201916023)
The complaint is about the landlord’s: Response to a leak at the resident’s property. Handling of remedial works following the leak. The Ombudsman has also investigated: the landlord’s complaint handling. the landlord’s record keeping.
London & Quadrant Housing Trust (202015446)
The complaints are about the landlord’s: Handling of repairs to the communal water supply pipe valves. Response to the resident’s reports of repair following an escape of water. Response to leaks within the resident’s block. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust 2018 (202002013)
The complaint concerns: the landlord's response to the resident's reports of antisocial behaviour. the landlord's handling of the resident's request to be re-housed. The landlord’s complaint handling.
Newlon Housing Trust (202000770)
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202102186)
This complaint is about: The level of a service charge, following the time taken to set up a service charge account. The redress offered to the resident, following a complaint about the time taken to set up the service charge account.
London & Quadrant Housing Trust (202005639)
This complaint is about the landlord’s decision to withdraw its discretionary offer to the resident of a management transfer to another property.
Metropolitan Housing Trust Limited (202014430)
The resident’s complaint concerns: The landlord's response about the standard of cleaning and ground maintenance in the communal areas. The landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)