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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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26 Mar 2025 Maladministration Places for People Group Limited (202217505) Case 202217505 · Estate Management The complaint is about the landlord's handling of communal grounds maintenance. The Ombudsman has also investigated the landlord’s complaint handling. 26 Mar 2025 Maladministration Thrive Homes Limited (202318487) Case 202318487 · Old Estate Management categories The complaint concerns the landlord’s handling of and communication about cleaning, repair, and maintenance of the communal areas and fixtures … 25 Mar 2025 Maladministration Accent Housing Limited (202315372) Case 202315372 · Financial The complaint is about the landlord's handling of the resident's request for it to repair a garden fence. The Ombudsman … 25 Mar 2025 Maladministration Home Group Limited (202322771) Case 202322771 · Old Complaints Handling categories The complaint is about the landlord’s handling of a boiler replacement and the resident’s request for an updated kitchen as … 25 Mar 2025 Maladministration Home Group Limited (202339054) Case 202339054 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of damp and mould. We have also considered the … 25 Mar 2025 Maladministration Origin Housing Limited (202413912) Case 202413912 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of being at risk from her ex-partner. Reports about … 25 Mar 2025 Maladministration Shepherds Bush Housing Association Limited (202321496) Case 202321496 · Old Property Condition categories The complaint is about the landlord’s handling of and communication about reports of property damage caused by subsidence. 25 Mar 2025 Maladministration South Yorkshire Housing Association Limited (SYHA) (202325860) Case 202325860 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of fence repairs. Complaint handling. 24 Mar 2025 Maladministration GreenSquareAccord Limited (202222206) Case 202222206 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request to: Repair the heating system. Replace the smoke detector. … 24 Mar 2025 Maladministration Nottingham Community Housing Association Limited (202305487) Case 202305487 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs. We have also investigated the landlord’s complaint handling. 24 Mar 2025 Maladministration One Housing Group Limited (202312233) Case 202312233 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent damage to her boiler. 24 Mar 2025 Maladministration Walsall Housing Group Limited (202233755) Case 202233755 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s roof. The associated complaint including the offer of … 21 Mar 2025 Maladministration Accent Housing Limited (202309091) Case 202309091 · Old Property Condition categories The complaint is about the condition of the resident’s property at the start of her tenancy. 21 Mar 2025 Maladministration Aster Group Limited (202319962) Case 202319962 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of a leak. 21 Mar 2025 Maladministration Clarion Housing Association Limited (202322286) Case 202322286 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s request for a management transfer. 21 Mar 2025 Maladministration Hyde Housing Association Limited (202322677) Case 202322677 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has … 21 Mar 2025 Maladministration Mount Green Housing Association Limited (202332707) Case 202332707 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports about repair issues. The Ombudsman has also considered the … 21 Mar 2025 Maladministration Paragon Asra Housing Limited (202329580) Case 202329580 · Financial The complaint is about the landlord’s handling of the resident’s: Service charges for the 2023 to 2024 and 2024 to … 21 Mar 2025 Maladministration The Guinness Partnership Limited (202417187) Case 202417187 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s request to repair an electric point for a new cooker. … 20 Mar 2025 Maladministration bpha Limited (202318157) Case 202318157 · Managing Relations The complaint is about: The condition of the property when it was let and the landlord’s management of subsequent repairs. … 20 Mar 2025 Maladministration Curo Places Limited (202346498) Case 202346498 · Old Complaints Handling categories The resident has complained about: The landlord’s response to reports of a roof leak, damp, and mould. The associated complaint … 20 Mar 2025 Maladministration Mosscare St. Vincent’s Housing Group Limited (202325828) Case 202325828 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint. 20 Mar 2025 Maladministration One Housing Group Limited (202412125) Case 202412125 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of water ingress, damp, and outstanding repairs. complaint. This … 20 Mar 2025 Maladministration Platform Housing Group Limited (202402819) Case 202402819 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s chimney, outhouse doors, and treatment of mould in … 19 Mar 2025 Maladministration Abri Group Limited (202319362) Case 202319362 · Information and data management The complaint is about the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell. 19 Mar 2025 Maladministration Karibu Community Homes Limited (202312617) Case 202312617 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of leaks, condensation, damp, and mould in her winter … 19 Mar 2025 Maladministration Ongo Homes Limited (202322948) Case 202322948 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the … 18 Mar 2025 Maladministration ForHousing Limited (202311294) Case 202311294 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. A repair to the front … 18 Mar 2025 Maladministration Nottingham Community Housing Association Limited (202327491) Case 202327491 · Information and data management The complaint is about: The landlord’s response to the resident’s concerns about her hallway being narrow. The landlord’s handling of … 17 Mar 2025 Maladministration Accent Housing Limited (202319356) Case 202319356 · Financial The complaint is about the landlord’s handling of the resident’s: Request for a reimbursement of electricity charges. Reports of communication … 17 Mar 2025 Maladministration Onward Homes Limited (202344126) Case 202344126 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reported leak. request for a home visit. The Ombudsman has … 17 Mar 2025 Maladministration The Guinness Partnership Limited (202324073) Case 202324073 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A concern about a tree. We have … 17 Mar 2025 Maladministration The Riverside Group Limited (202315579) Case 202315579 · Old Estate Management categories This complaint is about the landlord’s handling of reports of rats at the resident’s property. 17 Mar 2025 Maladministration The Riverside Group Limited (202323471) Case 202323471 · Financial The complaint is about the landlord’s handling of an overpayment of service charges made by the resident. 14 Mar 2025 Maladministration Incommunities Limited (202227759) Case 202227759 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s roof. 13 Mar 2025 Maladministration Homes Plus Limited (202312677) Case 202312677 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for the kitchen floor to be levelled. 13 Mar 2025 Maladministration Nottingham Community Housing Association Limited (202234699) Case 202234699 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs following a burst pipe. The resident’s application for compensation. 13 Mar 2025 Maladministration The Guinness Partnership Limited (202340836) Case 202340836 · Old Complaints Handling categories The complaint is about: the landlord’s response to the resident’s reports of repairs to the windows and doors. the landlord’s … 13 Mar 2025 Maladministration Westward Housing Group Limited (202319772) Case 202319772 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 12 Mar 2025 Maladministration One Housing Group Limited (202314813) Case 202314813 · Information and data management The complaint is about the landlord’s handling of: Reports of damp, mould, and a roof leak. The associated complaint. The … 12 Mar 2025 Maladministration Rochdale Boroughwide Housing Limited (202322133) Case 202322133 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about maintaining the shared lawn. The resident’s reports of … 12 Mar 2025 Maladministration The Guinness Partnership Limited (202227432) Case 202227432 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the communal door. Response to the resident’s request for priority … 12 Mar 2025 Maladministration The Guinness Partnership Limited (202322309) Case 202322309 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s rent account at the end of the tenancy. 11 Mar 2025 Maladministration Abri Group Limited (202302093) Case 202302093 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The residents request to sell her share of her property. The complaint. 11 Mar 2025 Maladministration One Housing Group Limited (202302264) Case 202302264 · Information and data management The complaint is about: The landlord’s response to reports of a roof leak. The associated complaint handling. The Ombudsman has … 11 Mar 2025 Maladministration The Guinness Partnership Limited (202318479) Case 202318479 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs to the communal roof and its decision to re-charge … 11 Mar 2025 Maladministration The Guinness Partnership Limited (202319837) Case 202319837 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 11 Mar 2025 Maladministration Torus62 Limited (202405354) Case 202405354 · Old Complaints Handling categories The complaint is about the landlord's response to the resident's: reports of damp, mould and outstanding repairs. complaint. This report … 11 Mar 2025 Maladministration Vivid Housing Limited (202416849) Case 202416849 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s concerns regarding the condition of the frame around her front … 10 Mar 2025 Maladministration Accent Housing Limited (202317904) Case 202317904 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when he moved …