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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 838 of 16,595 decisions matching "group"

Decisions

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21 Apr 2023 Maladministration Home Group Limited (202212755) Case 202212755 · Financial The complaint is about the landlord's response to the resident's concerns about recharges at the end of the tenancy. 18 Apr 2023 Maladministration Places for People Group Limited (202118128) Case 202118128 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a number of repairs at the resident’s home. 17 Apr 2023 Maladministration A2Dominion Housing Group Limited (202124090) Case 202124090 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the driveway of the resident’s property. 4 Apr 2023 Maladministration Orbit Group Limited (202217852) Case 202217852 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to replace the pathway to the property. 3 Apr 2023 Maladministration Southern Housing Group Limited (202204459) Case 202204459 · Managing Relations The complaint is about the landlord’s handling of: The resident’s improvement request. The associated complaint. 30 Mar 2023 Maladministration Southern Housing Group Limited (202211508) Case 202211508 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her … 29 Mar 2023 Maladministration One Housing Group Limited (202115156) Case 202115156 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of issues with the communal aerial. Concerns about the … 29 Mar 2023 Maladministration The Riverside Group Limited (202012317) Case 202012317 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the reinstatement of the resident’s flat number sign to its original location, … 24 Mar 2023 Maladministration The Housing Plus Group Limited (202126872) Case 202126872 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 15 Mar 2023 Maladministration A2Dominion Housing Group Limited (202105952) Case 202105952 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Response to the … 13 Mar 2023 Maladministration Southern Housing Group Limited (202016267) Case 202016267 · Managing Relations The complaint is about the landlord’s handing of: Repairs to the resident’s windows. The associated complaint. 10 Mar 2023 Maladministration A2Dominion Housing Group Limited (202113836) Case 202113836 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 8 Mar 2023 Maladministration The Riverside Group Limited (202209742) Case 202209742 · Managing Relations The landlord’s handling of the plastering repairs to the kitchen and living room celling, and its subsequent offer of compensation. … 27 Feb 2023 Maladministration A2Dominion Housing Group Limited (202120246) Case 202120246 · Managing Relations The complaint is about the landlord’s handling of: repairs to the resident’s bathroom. the resident’s complaint about the repairs. 27 Feb 2023 Maladministration Futures Housing Group Limited (202205122) Case 202205122 · Estate Management The complaint is about the landlord’s handling of: The replacement of the resident’s communal letterboxes. The resident’s complaint. 27 Feb 2023 Maladministration Orbit Group Limited (202105165) Case 202105165 · Information and data management This complaint is about the landlord’s: Response to a rat infestation; Complaint handling; Record keeping. 24 Feb 2023 Maladministration Home Group Limited (202203691) Case 202203691 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint. 16 Feb 2023 Maladministration Abri Group Limited (202109697) Case 202109697 · Managing Relations The complaint is about: The landlord’s decision to decline the resident’s request to level their garden to make it more … 15 Feb 2023 Maladministration Livv Housing Group (202113921) Case 202113921 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports about the condition of her garden; Response to reports … 13 Feb 2023 Maladministration Southern Housing Group Limited (202115880) Case 202115880 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Handling of the residents’ … 8 Feb 2023 Maladministration Places for People Group Limited (202213764) Case 202213764 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for her kitchen to be replaced due to damp … 2 Feb 2023 Maladministration Platform Housing Group Limited (202204721) Case 202204721 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s bathroom skirting board, bathroom door, bathroom cupboard flooring, a … 1 Feb 2023 Maladministration Home Group Limited (202213632) Case 202213632 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in the outhouse/utility room of … 31 Jan 2023 Maladministration Abri Group Limited (202105835) Case 202105835 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling. 27 Jan 2023 Maladministration The Riverside Group Limited (202208737) Case 202208737 · Managing Relations The complaint is about: The landlord’s response to the resident’s request that his kitchen, kitchen door, windows, external doors and … 23 Jan 2023 Maladministration Settle Group (202208571) Case 202208571 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects in his property including the length of … 20 Jan 2023 Maladministration The Riverside Group Limited (202208873) Case 202208873 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports about her fence. 16 Jan 2023 Maladministration The Riverside Group Limited (202210893) Case 202210893 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the gable end of the resident’s property. 14 Jan 2023 Maladministration Walsall Housing Group Limited (202203203) Case 202203203 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to reports of a leak from the property above. Handling of the associated … 12 Jan 2023 Maladministration Anchor Hanover Group (202118688) Case 202118688 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom and the level of compensation offered. 12 Jan 2023 Maladministration Southern Housing Group Limited (202206100) Case 202206100 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water in the property. … 11 Jan 2023 Maladministration A2Dominion Housing Group Limited (202121643) Case 202121643 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of repairs to her roof and associated remedial work. … 6 Jan 2023 Maladministration Orbit Group Limited (202109503) Case 202109503 · Managing Relations REPORT COMPLAINT 202109503 Orbit Group Limited 6 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 3 Jan 2023 Maladministration The Riverside Group Limited (202207613) Case 202207613 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding his door, and his subsequent request to be … 23 Dec 2022 Maladministration East Midlands Housing Group Limited (202201886) Case 202201886 · Managing Relations The complaint is about the landlord’s handling of: The resident’s requests for it to replace her flooring, and the quality … 20 Dec 2022 Maladministration East Midlands Housing Group Limited (202121983) Case 202121983 · Old Property Condition migrated-2025 REPORT COMPLAINT 202121983 East Midlands Housing Group Limited 13 June 2023 Our approach The Housing Ombudsman’s approach to investigating and … 15 Dec 2022 Maladministration A2Dominion Housing Group Limited (202202700) Case 202202700 · Old Property Condition migrated-2025 The landlord’s handling of the residents’ reports of ongoing water ingress from their bedroom window. 12 Dec 2022 Maladministration Anchor Hanover Group (202208627) Case 202208627 · Financial The complaint is about the landlord’s handling of the resident’s request to be reimbursed for the cost of an electrician’s … 12 Dec 2022 Maladministration The Riverside Group Limited (202208736) Case 202208736 · Financial The complaint is about the landlord’s decision to recharge the resident for the repair to the soffit. 20 Nov 2022 Maladministration Jigsaw Homes Group Limited (202201661) Case 202201661 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the management of the intercom services, including their … 17 Nov 2022 Maladministration Southern Housing Group Limited (202206951) Case 202206951 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as … 16 Nov 2022 Maladministration Livv Housing Group (202103424) Case 202103424 · Information and data management The complaint is about the landlord’s response to reports of water ingress and damp at the property. The Ombudsman has … 14 Nov 2022 Maladministration A2Dominion Housing Group Limited (202016099) Case 202016099 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a defective boiler. The associated complaint. 6 Nov 2022 Maladministration Longhurst Group Limited (202119021) Case 202119021 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of mould on his wet room flooring. 27 Oct 2022 Maladministration A2Dominion Housing Group Limited (202101199) Case 202101199 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property. 26 Oct 2022 Maladministration Onward Group Limited (202203912) Case 202203912 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows. 25 Oct 2022 Maladministration One Housing Group Limited (202115970) Case 202115970 · Health and Safety (inc. building safety) The complaint is about the landlords handling of: Structural movement in the property and cracks. The residents reports of repairs. 17 Oct 2022 Maladministration Longhurst Group Limited (202122364) Case 202122364 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address … 17 Oct 2022 Maladministration One Housing Group Limited (202123092) Case 202123092 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and remedial work required in the resident’s property following a leak. 15 Oct 2022 Maladministration One Housing Group Limited (202203260) Case 202203260 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of repair issues to the bin chute.