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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,706 of 16,595 decisions matching "council"

Decisions

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12 Sep 2024 Maladministration Haringey London Borough Council (202346245) Case 202346245 · Managing Relations This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s … 11 Sep 2024 Maladministration Lambeth Council (202341119) Case 202341119 · Managing Relations The complaint is about the landlord’s handling of a balcony leak. The Ombudsman has also addressed the landlord’s complaint handling. 11 Sep 2024 Maladministration Waltham Forest Council (202401637) Case 202401637 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of a leak into his property. 11 Sep 2024 Maladministration Waverley Borough Council (202224018) Case 202224018 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a faulty storage heater at the property. Complaint … 10 Sep 2024 Maladministration Westminster City Council (202320571) Case 202320571 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. 9 Sep 2024 Maladministration Harlow District Council (202311482) Case 202311482 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a leak to the roof at the leaseholder’s property. 5 Sep 2024 Maladministration Birmingham City Council (202330394) Case 202330394 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). 5 Sep 2024 Maladministration Haringey London Borough Council (202301223) Case 202301223 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the resident’s request for a management pack. 5 Sep 2024 Maladministration Lewisham Council (202217117) Case 202217117 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the … 5 Sep 2024 Maladministration Westminster City Council (202309206) Case 202309206 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about asbestos in his property. The Ombudsman has also … 4 Sep 2024 Maladministration Lewisham Council (202207457) Case 202207457 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Spitting, littering, and racial abuse by neighbours. Damp … 3 Sep 2024 Maladministration Waverley Borough Council (202334911) Case 202334911 · Old Property Condition migrated-2025 The complaint is about the landlord's: Handling of the installation of a wet room. Knowledge and information management. 31 Aug 2024 Maladministration Dacorum Borough Council (202329054) Case 202329054 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. Repairs to leaking guttering. Repairs to lifting window rims. … 31 Aug 2024 Maladministration Islington Council (202310224) Case 202310224 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues in the property; complaints handling. 30 Aug 2024 Maladministration Birmingham City Council (202221487) Case 202221487 · Old Complaints Handling categories The complaint is about: The landlord’s response to disruption caused the resident, including loss of broadband and telephone services, during … 30 Aug 2024 Maladministration Havering Council (202306892) Case 202306892 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and the … 30 Aug 2024 Maladministration Islington Council (202338896) Case 202338896 · Information and data management The complaint is about the landlord’s handling of: Leaks into the property. Damp and mould. The Ombudsman has also considered … 30 Aug 2024 Maladministration Lambeth Council (202302647) Case 202302647 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about an outstanding roof repair. 30 Aug 2024 Maladministration Lambeth Council (202310961) Case 202310961 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the payment of communal electricity in the building. … 30 Aug 2024 Maladministration Leeds City Council (202338852) Case 202338852 · ASB/Abuse/Nuisance The resident has complained about the landlord’s handling of his reports of antisocial behaviour (ASB) and racial harassment from his … 30 Aug 2024 Maladministration Lewisham Council (202233750) Case 202233750 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of repairs to the … 30 Aug 2024 Maladministration Lewisham Council (202309875) Case 202309875 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of responsive … 30 Aug 2024 Maladministration Lewisham Council (202313145) Case 202313145 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about his neighbour’s CCTV camera. The Ombudsman has also … 30 Aug 2024 Maladministration Somerset Council (202305160) Case 202305160 · Managing Relations The complaint is about the landlord’s: Communication and response to the resident who has vulnerabilities, disabilities and complex needs. Handling … 30 Aug 2024 Maladministration Thanet District Council (202226191) Case 202226191 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for an electric vehicle charging point (EVCP), including his … 29 Aug 2024 Maladministration Lambeth Council (202323146) Case 202323146 · Estate Management The complaint is about the landlord's response to the resident's reports of a broken communal lift. This report has also … 29 Aug 2024 Maladministration Mansfield District Council (202322775) Case 202322775 · Information and data management The complaint is about the landlord’s handling of kitchen alterations at the resident’s home. The Ombudsman has also investigated the … 29 Aug 2024 Maladministration South Tyneside Council (202234416) Case 202234416 · Information and data management The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to both the interior and exterior … 27 Aug 2024 Maladministration Ashford Borough Council (202308502) Case 202308502 · Information and data management The complaint is about the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman … 23 Aug 2024 Maladministration Bristol City Council (202305872) Case 202305872 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of leaks into his property. This Service has also … 23 Aug 2024 Maladministration Dacorum Borough Council (202336291) Case 202336291 · Information and data management The resident’s complaint is about the landlord’s: handling of various repairs in the property. complaint handling. The Ombudsman has also … 23 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202223999) Case 202223999 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the resident’s bedroom ceiling. Reports of damp and mould … 23 Aug 2024 Maladministration London Borough of Camden Council (202233880) Case 202233880 · Local Authority / ALMO or TMO The complaint is about: The landlords handling of the residents reports of ongoing water leaks from the flat above. The … 23 Aug 2024 Maladministration Rugby Borough Council (202319694) Case 202319694 · Managing Relations REPORT COMPLAINT 202319694 Rugby Borough Council 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Aug 2024 Maladministration South Kesteven District Council (202330587) Case 202330587 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the resident’s property and the resident’s request for improvements. The … 22 Aug 2024 Maladministration Dacorum Borough Council (202314190) Case 202314190 · Information and data management The complaint is about the landlord's handling of works to upgrade the resident’s kitchen and bathroom. This Service has also … 22 Aug 2024 Maladministration East Devon District Council (202306755) Case 202306755 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint that its contractor damaged his washing machine. 22 Aug 2024 Maladministration Harlow District Council (202300425) Case 202300425 · Managing Relations The complaint is about the landlords handling of: Repairs to the front porch. The associated complaint. 22 Aug 2024 Maladministration Lambeth Council (202318349) Case 202318349 · Old Complaints Handling categories The complaint is about the landlord’s handling of: reports of leaks from the roof and windows of the resident’s building, … 22 Aug 2024 Maladministration Southwark Council (202306807) Case 202306807 · Managing Relations The complaint is about the landlord’s handling of repairs to the living room door frame. The Ombudsman has considered the … 21 Aug 2024 Maladministration Southwark Council (202305827) Case 202305827 · Managing Relations The complaint is about how the landlord handled: The resident’s request for ventilation at her property. The resident’s reports of … 20 Aug 2024 Maladministration Southampton City Council (202339127) Case 202339127 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) and noise nuisance. Allegations of poor staff … 20 Aug 2024 Maladministration Southend-on-Sea City Council (202316447) Case 202316447 · Managing Relations The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling. 19 Aug 2024 Maladministration Islington Council (202224799) Case 202224799 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak. This Service has also considered the … 19 Aug 2024 Maladministration Lambeth Council (202224500) Case 202224500 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs. 16 Aug 2024 Maladministration Camden Council (202231395) Case 202231395 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould. complaint handling. 16 Aug 2024 Maladministration Havering Council (202225478) Case 202225478 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report of a flood. The Ombudsman has also assessed the … 16 Aug 2024 Maladministration Islington Council (202308344) Case 202308344 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s complaint concerning her annual gas safety check. 15 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202332614) Case 202332614 · Old Complaints Handling categories The complaint is about: The landlord’s handling of roofing repairs and associated damp and mould reports. The landlord’s handling of … 15 Aug 2024 Maladministration Waltham Forest Council (202230787) Case 202230787 · Managing Relations The complaint is about the landlord’s handling of leaks into the resident’s property from a property above. This Service has …