Lambeth Council (202401763)
This complaint is about the landlord’s response to the resident’s reports of: Structural issues with the staircase due to damp and crumbling walls. Cracks to the hallway ceiling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
South Tyneside Council (202312194)
The complaint is about the landlord's response to the resident’s reports of faulty windows and her request to have all the windows in the property replaced.
Waltham Forest Council (202414662)
The complaint is about the landlord’s handling of the resident’s concerns regarding the conduct of a member of its staff.
Reading Borough Council (202323849)
The complaint is about the landlord’s handling of: Repairs. The resident’s reports of damp and mould. The resident’s reports of a pest infestation. The resident’s complaint.
South Tyneside Council (202405769)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs.
Southwark Council (202309545)
The complaint is about: The landlord’s handling of the resident’s reports of noise transfer from the cold-water tank room. The landlord’s handling of the resident’s complaint.
Waltham Forest Council (202230072)
The complaint is about the landlord’s handling of the resident’s report that the locks on her pram shed were changed and personal items removed. The Ombudsman has also considered the landlord’s complaint handling.
Newcastle City Council (202305992)
The complaint is about the landlord’s handling of repairs caused by possible subsidence.
Camden Council (202307298)
The complaint is about the landlord’s handling of the resident’s reports regarding: Heating and hot water issues. Damp and mould in the property. Damage to personal property. The complaint.
Haringey London Borough Council (202301477)
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Outstanding repairs. The landlord’s complaint handling has also been investigated.
Lambeth Council (202220339)
The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak in the property, and the subsequent damaged caused. Damp and mould in the property. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint.
Norwich City Council (202400012)
The complaint is about the landlord’s handling of: A roof leak at the resident’s property. The associated complaint.
Charnwood Borough Council (202222678)
The complaint is about the landlord’s response to the resident’s requests for the property’s repair records.
Hammersmith and Fulham Council (202402102)
The complaint is about the landlord's handling of repairs to the resident’s window and subsequent damp and mould in the property.
Haringey London Borough Council (202204866)
REPORT COMPLAINT 202204866 Haringey London Borough Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Haringey London Borough Council (202408313)
The complaint is about the landlord’s handling of the resident’s request to remain in her property. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202344159)
The complaint is about the landlord’s response to reports of a pest infestation. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202234316)
The complaint is about the landlord’s response to the resident’s: Request for general repairs. Report of no heating. The Ombudsman has also considered the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202419119)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the resident’s reports that a contractor damaged her bedroom flooring. This report also considers the landlord’s complaint handling and record keeping.
Stevenage Borough Council (202318656)
The complaint is about the landlord’s handling of: A roof leak, damp and mould and asbestos at the resident’s property. The associated complaint.
Wolverhampton City Council (202401959)
The complaint is about the landlord’s handling of: The resident’s reports of pests and fly-tipping, and associated repairs. The resident’s complaint.
Southwark Council (202335373)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202211706)
The complaint is about the landlord’s response to the resident’s report of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Woking Borough Council (202311569)
The complaint is about the landlord’s handling of repairs to the resident’s property.
Cambridge City Council (202337027)
REPORT COMPLAINT 202337027 Cambridge City Council 8 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Brighton and Hove City Council (202400988)
The complaint is about the landlord’s response to the resident’s reports concerning: Asbestos. Damp and mould.
Canterbury City Council (202403136)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould. concerns about exposure to asbestos. subsequent complaint.
Norwich City Council (202316688)
The complaint is about: The landlord’s response to a lack of water supply in the property. The landlord’s handling of repairs in the kitchen. The landlord’s handling of adaptations to the bathroom. The landlord’s handling of the associated complaints.
St Albans City and District Council (202306122)
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property and outstanding void repairs. Complaint handling.
Islington Council (202328211)
The complaint is about how the landlord responded to the resident’s reports of a leak into the property. We have also considered the landlord’s complaint handling.
Harlow District Council (202403926)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also considered the landlord’s record keeping.
Islington Council (202234324)
The complaint is about the landlord’s handling of the resident’s reports of a blockage in his property, the associated damage caused, and the compensation offered. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202305735)
The complaint is about the landlord’s: Failure to keep appointments to identify the cause of the resident’s reports of mould at the property. Complaint handling.
Haringey London Borough Council (202329469)
The complaint is about the landlord’s handling of: Reports of water ingress and the associated repairs. The associated complaint.
London Borough of Hammersmith and Fulham (202308770)
REPORT COMPLAINT 202308770 Hammersmith and Fulham Council 31 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Southwark Council (202223684)
The complaint is about the landlord’s handling of the resident’s: responsive repairs following leaks to her property. subsequent complaint.
Southwark Council (202316009)
The complaint is about: The landlord’s handling of the resident’s reports of faulty windows. The associated complaint handling.
Southwark Council (202344871)
The complaint is about the landlord’s handling of: Reports of damp and mould at the property. The associated complaint.
St Albans City and District Council (202227257)
The complaint is about the landlord’s handling of: The resident’s concerns about ownership of land between her property and a neighbour’s. The resident’s reports of antisocial behaviour by the neighbour. The associated formal complaint.
Swindon Borough Council (202203611)
The complaint is about the landlord’s handling of the resident’s reports of: drain repairs. sewage back surges in the bathroom. the electrics in the property needing repair. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Babergh District Council (202338266)
The complaint is about the landlord’s handling of the resident’s reports regarding: Window repairs and the ventilation system. Anti-social behaviour and noise disturbance. The Ombudsman has considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202303694)
The complaint is about the landlord’s handling of: Repairs to the windows in the property. The associated complaint and its communication.
Hammersmith and Fulham Council (202315550)
The complaint is about the landlord's handling of the resident’s report of: Several repairs including damp and mould. Pest control issues in the property. Reports of asbestos in the property. The Ombudsman has also investigated the landlord’s complaint handling.
Lambeth Council (202308257)
The resident’s complaint is about: The landlord’s response to the resident’s request for a move . The landlord’s complaint handling.
Southwark Council (202346339)
The complaint is about the landlord's response to the leaseholder's: Reports of water ingress and associated damage to her property. Complaint.
Stoke-on-Trent City Council (202233104)
The complaint is about the landlord’s handling of remedial works and cleaning following the installation of cavity wall insulation at the resident’s property. This Service has also investigated the landlord’s complaint handling.
Birmingham City Council (202347195)
The complaint is regarding the landlord’s handling of: The resident’s reports of damp and mould. A repair to a fence in the resident’s garden. The resident’s requests for aids and adaptations. The resident’s request for a move to a more suitable property. This investigation has also considered the landlord’s handling …
Thurrock Council (202204322)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202334867)
The complaint is about the landlord’s: Handling of a mice infestation. Complaint handling.
Haringey London Borough Council (202231001)
The complaint is about the landlord’s response to reports of roof and window repairs. The Ombudsman has also considered the landlord’s record keeping.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)