Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202425812 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 14 October 2025 Background The resident lives with his family in a 2-bedroom flat […]
Decision Case ID 202447347 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a first floor flat. He […]
Decision Case ID 202347293 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 October 2025 Background The resident held an assured tenancy for a ground […]
Decision Case ID 202426493 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 2-bedroom flat with her son. She has […]
Decision Case ID 202332741 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 October 2025 Background The resident lives in a 1 bedroom, third-floor flat. Some […]
The complaint is about the landlord’s handling of issues with the immersion heater and hot water temperature at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Decision Case ID 202435463 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lives in a 1-bedroom flat. She has COPD and mental […]
Decision Case ID 202335927 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background 1. The resident reported damp and mould to the landlord […]
Decision Case ID 202401836 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 13 October 2025 Background The resident lives in a 2-bedroom ground floor flat. What the complaint is […]
Decision Case ID 202427982 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lives in a 1-bedroom house with a storage heating system. […]
Decision Case ID 202413104 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 October 2025 Background The resident owns the property, a 1-bedroom third floor flat, and […]
Decision Case ID 202430316 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 October 2025 Background The resident lives in a 4-bedroom house with her family. What […]
The complaint is about the landlord’s handling of repairs to the resident’s hot water supply.
Decision Case ID 202312997 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 October 2025 Background 1. The resident lives alone in a 2-bedroom first floor flat in a […]
The resident's complaint is about the landlord's communication about insurance and an excess fee. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's response to the resident's reports of a leak, and associated damp and mould. This investigation has also considered the landlord’s complaint handling.
Decision Case ID 202345962 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 October 2025 Background The resident is a shared owner with an assured tenancy […]
The complaint is about the landlord’s handling of repairs to a brick storage shed.
The complaint is about the landlord’s handling of the resident’s: Concerns about a gap at the bottom of the front door. Concerns about the position of the lock on the front door. Reports of repairs to the floor near the front door.
The complaint is about the landlord’s responses to the resident’s: reports of damp, mould, and insect infestation. associated complaint.
The landlord’s handling of the resident’s: Requests to cut back the trees overhanging the rear of the property. Associated complaints.
The resident’s complaint is about the landlord’s handling of a repair to a plastered wall in the property. We have also considered the landlord’s handling of the associated complaint.
The resident’s complaint is about the landlord’s handling of her reports of damp and mould. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: Reports about the hot water supply to the resident’s bath and shower. The associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about: subsidence and cracks. leaks, damp and mould. kitchen cupboard repairs. the associated complaint.
The resident’s complaint is about: The handling of her antisocial behaviour (ASB) reports about her neighbours and counter-allegations. The handling of her complaint.
The complaint is about the landlord’s response to the resident’s reports of damp and mould at her property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s request for a new bathroom due to health and safety concerns.
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer.
The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water and its decision to not replace all his radiators. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised representative. The associated complaint.
The complaint is about the landlord’s handling of: Roof leaks and associated mould. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. The associated complaint.
The complaint is about the landlord’s handling of leaks, damp, mould and subsequent repairs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns and reports of: Repairs including damp and mould, insulation issues, and a bathroom leak. Rewiring works and associated temporary accommodation.
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint.
The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We have also considered the landlord’s handling of the resident’s complaint.
The resident has complained about the landlord’s response to the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports of repairs to the intercom system. Concerns regarding staff conduct. We have also considered the landlord’s handling of the associated: Complaint. Record keeping.
The complaint is about the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a garden theft the associated complaint
The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: The information given as part of the resident’s application for housing. The condition of the property upon moving in and the repairs needed. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the rear garden fence. Associated complaint.
The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after letting. Rehousing the resident. We also considered the associated complaint handling.
The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: rehousing requests. associated complaint.
The complaint is about the landlord’s: Response to the resident’s concerns about a management transfer between properties A and B, including communal security. Complaint handling.
The complaint is about the landlord’s handling of the resident’s request to repair or replace her windows and doors.
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for a housing transfer. We have also considered the landlord’s complaint handling.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |