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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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13 Oct 2025 Maladministration London & Quadrant Housing Trust (202406718) Case 202406718 · Managing Relations The complaint is about the landlord’s: Response to a leak and associated damp and mould. Complaint handling. 13 Oct 2025 Maladministration Southern Housing (202401836) Case 202401836 · Managing Relations Decision Case ID 202401836 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 13 October … 13 Oct 2025 Maladministration Southern Housing (202427982) Case 202427982 · Managing Relations Decision Case ID 202427982 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October … 10 Oct 2025 Maladministration Birmingham City Council (202405515) Case 202405515 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of a neighbour dispute. 10 Oct 2025 Maladministration Cambridge City Council (202324956) Case 202324956 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s: Reports of outstanding repairs at the property. Associated complaint. 10 Oct 2025 Maladministration Clarion Housing Association Limited (202413104) Case 202413104 · Managing Relations Decision Case ID 202413104 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 … 10 Oct 2025 Maladministration Clarion Housing Association Limited (202442614) Case 202442614 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s hot water supply. 10 Oct 2025 Maladministration GreenSquareAccord Limited (202312997) Case 202312997 · ASB/Abuse/Nuisance Decision Case ID 202312997 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 October … 10 Oct 2025 Maladministration London & Quadrant Housing Trust (202325286) Case 202325286 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of water ingress into her property. 10 Oct 2025 Maladministration Sanctuary Housing Association (202421125) Case 202421125 · Financial The resident's complaint is about the landlord's communication about insurance and an excess fee. The Ombudsman has also considered the … 10 Oct 2025 Maladministration Sovereign Network Group (202348390) Case 202348390 · Financial The complaint is about the landlord’s handling of the resident’s: Rent account and the accuracy of the information it provided. … 9 Oct 2025 Maladministration GreenSquareAccord Limited (202428371) Case 202428371 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of a pest infestation. associated complaint. 9 Oct 2025 Maladministration Karibu Community Homes Limited (202345962) Case 202345962 · Financial Decision Case ID 202345962 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date … 9 Oct 2025 Maladministration London Borough of Croydon (202407425) Case 202407425 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The associated complaint. 9 Oct 2025 Maladministration London Borough of Lambeth (202405340) Case 202405340 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Works required to the resident’s bathroom. The formal complaint. 9 Oct 2025 Maladministration London & Quadrant Housing Trust (202447088) Case 202447088 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: anti-social behaviour (ASB). damp and mould. pests. repairs. the complaint. 9 Oct 2025 Maladministration Moat Homes Limited (202410892) Case 202410892 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also considered … 9 Oct 2025 Maladministration St Albans City and District Council (202501155) Case 202501155 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the roof of the house. renewal of the loft insulation. … 8 Oct 2025 Maladministration City of Wolverhampton Council (202430978) Case 202430978 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the kitchen wall and pest control expenses incurred by the … 8 Oct 2025 Maladministration London Borough of Barnet (202424785) Case 202424785 · Local Authority / ALMO or TMO The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. … 8 Oct 2025 Maladministration London Borough of Hounslow (202452472) Case 202452472 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp and mould. 8 Oct 2025 Maladministration London Borough of Lambeth (202335573) Case 202335573 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We … 8 Oct 2025 Maladministration Southwark Council (202343514) Case 202343514 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a water leak. 7 Oct 2025 Maladministration Birmingham City Council (202453351) Case 202453351 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a blocked toilet. The Ombudsman has also considered … 7 Oct 2025 Maladministration London & Quadrant Housing Trust (202344799) Case 202344799 · Financial The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint. 7 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202324724) Case 202324724 · Managing Relations The complaint is about the landlord’s handling of: Leaks in the property and the associated repairs. The resident’s complaint. 7 Oct 2025 Maladministration South Derbyshire District Council (202425889) Case 202425889 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the bedroom ceiling and the property’s roof. We have also … 7 Oct 2025 Maladministration Southern Housing (202315785) Case 202315785 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from the flat above. The associated … 6 Oct 2025 Maladministration The Guinness Partnership Limited (202329094) Case 202329094 · Information and data management The complaint is about the landlord’s handling of: the resident’s reports of repairs and associated damp and mould. the resident’s … 3 Oct 2025 Maladministration Southwark Council (202424441) Case 202424441 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak from above. The formal complaint. 3 Oct 2025 Maladministration Southwark Council (202426170) Case 202426170 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. We … 3 Oct 2025 Maladministration Sovereign Network Group (202428352) Case 202428352 · Managing Relations The complaint is about the landlord’s: Handling of a leak causing damp at the property. Complaint handling. 3 Oct 2025 Maladministration The Guinness Partnership Limited (202453050) Case 202453050 · Managing Relations The landlord’s handling of the residents’ concerns about the impact of the major building works. We have also considered the … 2 Oct 2025 Maladministration London Borough of Lewisham (202427559) Case 202427559 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a mice infestation. The Ombudsman has also considered … 2 Oct 2025 Maladministration London & Quadrant Housing Trust (202332554) Case 202332554 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports … 2 Oct 2025 Maladministration London & Quadrant Housing Trust (202417670) Case 202417670 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint. 2 Oct 2025 Maladministration South Tyneside Council (202314195) Case 202314195 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of nuisance caused by his neighbour smoking. Handling of … 1 Oct 2025 Maladministration Anchor Hanover Group (202422120) Case 202422120 · Managing Relations The complaint is about the landlord’s implementation of an appropriate dress policy. We have also considered the landlord’s complaint handling. 1 Oct 2025 Maladministration Leeds City Council (202332540) Case 202332540 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of repairs at her main property, in particular: Plasterwork. … 1 Oct 2025 Maladministration London Borough of Camden Council (202407878) Case 202407878 · Local Authority / ALMO or TMO The landlord’s handling of the recurrent loss of heating and hot water over the winter period. 1 Oct 2025 Maladministration Raven Housing Trust Limited (202332085) Case 202332085 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak and associated bathroom and downstairs … 1 Oct 2025 Maladministration Stonewater Limited (202502138) Case 202502138 · Responsive repairs/activity The complaint is about the landlord's handling of: repairs to flooring. the resident's request for a management move. 1 Oct 2025 Maladministration Torus62 Limited (202449305) Case 202449305 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of rodents in and around the property. 30 Sep 2025 Maladministration 54 North Homes Limited (202502900) Case 202502900 · Managing Relations The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report … 30 Sep 2025 Maladministration Abri Group Limited (202449534) Case 202449534 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. … 30 Sep 2025 Maladministration Anchor Hanover Group (202420861) Case 202420861 · Estate Management The complaint is about the landlord’s handling of: Communal maintenance and cleaning. The resident’s use of the communal garden. 30 Sep 2025 Maladministration Barnsley Metropolitan Borough Council (202401674) Case 202401674 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of living in a cold property. 30 Sep 2025 Maladministration bpha Limited (202409252) Case 202409252 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s requests for repairs to the living room and kitchen flooring. 30 Sep 2025 Maladministration Clarion Housing Association Limited (202403493) Case 202403493 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to a brick storage shed. 30 Sep 2025 Maladministration East Midlands Housing Group Limited (202449137) Case 202449137 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. …