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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 746 of 16,595 decisions matching "trust"

Decisions

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16 Aug 2022 Maladministration Peabody Trust (202016218) Case 202016218 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of … 12 Aug 2022 Maladministration London & Quadrant Housing Trust (201915332) Case 201915332 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a roof leak. Handling of the subsequent complaint. 12 Aug 2022 Maladministration London & Quadrant Housing Trust (202114580) Case 202114580 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports about overgrown trees. The landlord’s complaints handling. 2 Aug 2022 Maladministration London & Quadrant Housing Trust (202118898) Case 202118898 · Managing Relations The complaint concerns the landlord’s handling of: Repairs to the front and back doors of the property. The associated formal … 13 Jul 2022 Maladministration London & Quadrant Housing Trust (202109210) Case 202109210 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s queries regarding the building safety inspection at their property and … 5 Jul 2022 Maladministration London & Quadrant Housing Trust (202105951) Case 202105951 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Communication concerning fire safety issues in relation to the resident’s property. Complaints handling. 20 Jun 2022 Maladministration Newlon Housing Trust (202125203) Case 202125203 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about a leak in the property. 16 Jun 2022 Maladministration London & Quadrant Housing Trust (202100735) Case 202100735 · ASB/Abuse/Nuisance The resident’s complaint is about the level of compensation the landlord offered for the failures in its handling of the … 7 Jun 2022 Maladministration London & Quadrant Housing Trust (202011012) Case 202011012 · Managing Relations The complaint is about: The landlord’s management of the resident’s application for rehousing. The associated communication and complaints handling. 25 May 2022 Maladministration Metropolitan Thames Valley Housing (202016312) Case 202016312 · Old Property Condition migrated-2025 REPORT COMPLAINT 202016312 Metropolitan Thames Valley Trust 25 May 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Apr 2022 Maladministration London & Quadrant Housing Trust (202101094) Case 202101094 · Financial This complaint is about: The landlord’s handling of the resident’s requests for supporting information about its costs following an increase … 28 Apr 2022 Maladministration Newlon Housing Trust (202103451) Case 202103451 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s complaint handling has also been … 26 Apr 2022 Maladministration London & Quadrant Housing Trust (202113369) Case 202113369 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the heating and hot water system. Complaints handling. 25 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202009910) Case 202009910 · Old Property Condition migrated-2025 REPORT COMPLAINT 202009910 Metropolitan Housing Trust Limited 25 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 16 Apr 2022 Maladministration London & Quadrant Housing Trust (202112089) Case 202112089 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs. 8 Apr 2022 Maladministration London & Quadrant Housing Trust (202017193) Case 202017193 · Financial The complaint is about the landlord’s handling of the resident’s requests for information relating to service charges. The complaint is … 5 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202106427) Case 202106427 · Old Property Condition migrated-2025 REPORT COMPLAINT 202106427 Metropolitan Housing Trust Limited 5 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Mar 2022 Maladministration Peabody Trust (202102181) Case 202102181 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the capping of the resident’s gas meter. 25 Mar 2022 Maladministration Metropolitan Housing Trust Limited (202106201) Case 202106201 · Managing Relations The complaint is about the landlord’s handling of: Refurbishment works to the resident’s kitchen and alterations to the bathroom. The … 17 Mar 2022 Maladministration Metropolitan Housing Trust Limited (202009265) Case 202009265 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s request for an EWS1 form. 11 Mar 2022 Maladministration London & Quadrant Housing Trust (202111792) Case 202111792 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent … 3 Mar 2022 Maladministration London & Quadrant Housing Trust (202004153) Case 202004153 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of window disrepair. 28 Feb 2022 Maladministration London & Quadrant Housing Trust (202112708) Case 202112708 · Estate Management The complaint is about the landlord’s: Response to the resident’s request that it cuts back overgrown hedges and trees. Complaint … 16 Feb 2022 Maladministration London & Quadrant Housing Trust (202101738) Case 202101738 · Financial The complaint is about the landlord’s decision to increase rent payments following an IT error. 16 Feb 2022 Maladministration Peabody Trust (202107980) Case 202107980 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident’s reports of antisocial behaviour (ASB) and counter allegations of ASB … 31 Jan 2022 Maladministration Peabody Trust (201901683) Case 201901683 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident about his reports of anti-social behaviour (‘ASB’). 28 Jan 2022 Maladministration Metropolitan Housing Trust Limited (202100394) Case 202100394 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s request for an EWS1 certificate; the related complaint. 26 Jan 2022 Maladministration London & Quadrant Housing Trust (202009794) Case 202009794 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and … 19 Jan 2022 Maladministration London & Quadrant Housing Trust (202103687) Case 202103687 · Managing Relations The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of … 14 Jan 2022 Maladministration Metropolitan Housing Trust Limited (202015484) Case 202015484 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a faulty door and intercom system. 23 Dec 2021 Maladministration Bournville Village Trust (202014113) Case 202014113 · Financial The complaint is about the landlord's application of payments made by the resident for a purpose she did not intend. 23 Dec 2021 Maladministration Peabody Trust (202016983) Case 202016983 · Managing Relations The complaint is about: The landlord’s response to the reports of a leak within the resident’s property which subsequently resulted … 22 Dec 2021 Maladministration Metropolitan Housing Trust Limited (202015534) Case 202015534 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy application. 22 Dec 2021 Maladministration Watford Community Housing Trust (201914487) Case 201914487 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s kitchen. 15 Dec 2021 Maladministration London & Quadrant Housing Trust (201911304) Case 201911304 · Estate Management The complaint is about the landlord’s decision to issue a notice to the resident to remove items that he had … 2 Dec 2021 Maladministration London & Quadrant Housing Trust (201916023) Case 201916023 · Managing Relations The complaint is about the landlord’s: Response to a leak at the resident’s property. Handling of remedial works following the … 30 Nov 2021 Maladministration London & Quadrant Housing Trust (202015446) Case 202015446 · Managing Relations The complaints are about the landlord’s: Handling of repairs to the communal water supply pipe valves. Response to the resident’s … 30 Nov 2021 Maladministration Peabody Trust 2018 (202002013) Case 202002013 · ASB/Abuse/Nuisance The complaint concerns: the landlord's response to the resident's reports of antisocial behaviour. the landlord's handling of the resident's request … 24 Nov 2021 Maladministration Newlon Housing Trust (202000770) Case 202000770 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s … 22 Nov 2021 Maladministration London & Quadrant Housing Trust (L&Q) (202102186) Case 202102186 · Financial This complaint is about: The level of a service charge, following the time taken to set up a service charge … 19 Nov 2021 Maladministration London & Quadrant Housing Trust (202005639) Case 202005639 · Moving/Buying/Selling Home This complaint is about the landlord’s decision to withdraw its discretionary offer to the resident of a management transfer to … 19 Nov 2021 Maladministration Metropolitan Housing Trust Limited (202014430) Case 202014430 · Estate Management The resident’s complaint concerns: The landlord's response about the standard of cleaning and ground maintenance in the communal areas. The … 18 Nov 2021 Maladministration Newlon Housing Trust (202016860) Case 202016860 · Managing Relations The resident complains about: The landlord’s handling of repair works to the property, standard of the service provided in relation … 17 Nov 2021 Maladministration Peabody Trust (202105141) Case 202105141 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of repairs to his balcony door. 16 Nov 2021 Maladministration Peabody Trust (202101975) Case 202101975 · Managing Relations This complaint is about the landlord’s handling of: 15 Nov 2021 Maladministration London & Quadrant Housing Trust (202100650) Case 202100650 · ASB/Abuse/Nuisance REPORT COMPLAINT 202100650 London & Quadrant Housing Trust 11 November 2021 Our approach The Housing Ombudsman’s approach to investigating and … 2 Nov 2021 Maladministration London & Quadrant Housing Trust (202015115) Case 202015115 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to her front garden brick wall. The … 12 Oct 2021 Maladministration Metropolitan Housing Trust Limited (201912638) Case 201912638 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a roof leak, causing damage to his ceilings. … 7 Oct 2021 Maladministration London & Quadrant Housing Trust (202002452) Case 202002452 · Financial This complaint is about the landlord’s handling of the resident’s request for a reimbursement of inaccurate service charges she paid … 4 Oct 2021 Maladministration London & Quadrant Housing Trust (202002423) Case 202002423 · Financial The complaint is about the landlord’s: Response to the resident’s concerns regarding service charges applied to her account. Complaint handling.