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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,076 of 16,595 decisions matching "property"

Decisions

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29 Nov 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202320827) Case 202320827 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of cold air entering his property. The Ombudsman has … 29 Nov 2024 Maladministration Wandsworth Council (202305904) Case 202305904 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about refurbishment works at the property and the subsequent … 28 Nov 2024 Maladministration Arun District Council (202408362) Case 202408362 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. 28 Nov 2024 Maladministration Curo Places Limited (202320562) Case 202320562 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s handling of an investigation into structural concerns about the property. The Ombudsman has … 28 Nov 2024 Maladministration London Borough of Hillingdon (202338766) Case 202338766 · Managing Relations The complaint is about the landlord's response to the resident’s: Reports of radiators not working in the property. Associated complaint. 28 Nov 2024 Maladministration London Borough of Islington (202344546) Case 202344546 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's concerns about the condition of the windows and the door … 28 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202212072) Case 202212072 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould throughout the property. The resident’s … 28 Nov 2024 Maladministration Tower Hamlets Homes (202317945) Case 202317945 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s report of a leak affecting the property. The associated complaint. 27 Nov 2024 Maladministration Amplius Living (202410731) Case 202410731 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports that the property was cold and does not retain … 27 Nov 2024 Maladministration Islington and Shoreditch Housing Association Limited (202305280) Case 202305280 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s request for repairs to the wet room in the property. … 27 Nov 2024 Maladministration Islington Council (202320838) Case 202320838 · Managing Relations The complaint is about: The landlord’s handling of repairs to remedy water ingress into the property. The landlord’s complaint handling. 27 Nov 2024 Maladministration Lambeth Council (202327732) Case 202327732 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of foul water leaking into his property. The Ombudsman … 27 Nov 2024 Maladministration One Housing Group Limited (202310823) Case 202310823 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about excessive heat and poor ventilation in the property … 27 Nov 2024 Maladministration Southern Housing (202301178) Case 202301178 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the repairs following a leak into the property. Complaint handling. 27 Nov 2024 Maladministration The Industrial Dwellings Society (1885) Limited (202344796) Case 202344796 · Old Property Condition categories The resident’s complaint was about the landlord’s handling of reports of damp and mould and of a leak flooding the … 27 Nov 2024 Maladministration Thurrock Council (202301374) Case 202301374 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of works required in the resident’s property. 26 Nov 2024 Maladministration Hexagon Housing Association Limited (202318042) Case 202318042 · Managing Relations The complaint is about the condition of the property at the start of the tenancy and the landlord’s handling of … 26 Nov 2024 Maladministration Lambeth Council (202400611) Case 202400611 · Financial The complaint is about the landlord’s handling of: Leaks to the resident’s property. Damp and mould. Damage to the resident’s … 26 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202226242) Case 202226242 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a structural wall of the property. The associated formal complaint. 26 Nov 2024 Maladministration Places for People Group Limited (202348597) Case 202348597 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports about repairs to his kitchen, including his request for … 25 Nov 2024 Maladministration Adur District Council (202302149) Case 202302149 · Information and data management The complaint is about the landlord’s: Handling of reports of black mould in the property. Complaint handling. The Ombudsman has … 25 Nov 2024 Maladministration East Riding of Yorkshire Council (202320791) Case 202320791 · Old Complaints Handling categories This complaint is about how the landlord handled the resident’s: Request for a transfer to another property in the block … 25 Nov 2024 Maladministration Places for People Group Limited (202324322) Case 202324322 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould. Resident’s reports of concerns with … 25 Nov 2024 Maladministration South Tyneside Council (202312194) Case 202312194 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of faulty windows and her request to have all … 22 Nov 2024 Maladministration Places for People Group Limited (202337962) Case 202337962 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould and associated repairs at … 21 Nov 2024 Maladministration Accent Housing Limited (202305751) Case 202305751 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the windows and doors in the resident’s property. The Ombudsman … 21 Nov 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202304392) Case 202304392 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak in the property. 20 Nov 2024 Maladministration Places for People Group Limited (202218714) Case 202218714 · Managing Relations The complaint is about the landlord’s handling of repairs at the resident’s property. The Ombudsman has also considered the landlord’s … 19 Nov 2024 Maladministration Camden Council (202307298) Case 202307298 · Financial The complaint is about the landlord’s handling of the resident’s reports regarding: Heating and hot water issues. Damp and mould … 19 Nov 2024 Maladministration Lambeth Council (202220339) Case 202220339 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak in the property, and the … 19 Nov 2024 Maladministration Norwich City Council (202400012) Case 202400012 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A roof leak at the resident’s property. The associated complaint. 18 Nov 2024 Maladministration Charnwood Borough Council (202222678) Case 202222678 · Financial The complaint is about the landlord’s response to the resident’s requests for the property’s repair records. 18 Nov 2024 Maladministration Hammersmith and Fulham Council (202402102) Case 202402102 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s window and subsequent damp and mould in the … 18 Nov 2024 Maladministration Haringey London Borough Council (202408313) Case 202408313 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to remain in her property. The Ombudsman has also … 18 Nov 2024 Maladministration London Borough of Lambeth (202331497) Case 202331497 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of water ingress and damp mould at the property, and the … 18 Nov 2024 Maladministration The Riverside Group Limited (202221136) Case 202221136 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s concerns about: The conduct of its surveyor who visited her … 18 Nov 2024 Maladministration The Riverside Group Limited (202321149) Case 202321149 · Financial The resident’s complaint is about the landlord’s handling of: Damp and mould in the property and associated remedial repairs. His … 15 Nov 2024 Maladministration Stevenage Borough Council (202318656) Case 202318656 · Managing Relations The complaint is about the landlord’s handling of: A roof leak, damp and mould and asbestos at the resident’s property. … 14 Nov 2024 Maladministration Hyde Housing Association Limited (202226256) Case 202226256 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of 6-monthly filter changes for a Positive Input Ventilation (PIV) unit in the … 14 Nov 2024 Maladministration Shepherds Bush Housing Association Limited (202314963) Case 202314963 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her concerns about the lack of openable windows in the property. 12 Nov 2024 Maladministration London Borough of Croydon (202220147) Case 202220147 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The landlord’s response to the resident’s health issues and its handling of … 12 Nov 2024 Maladministration London Borough of Lambeth (202233967) Case 202233967 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s concerns of subsidence at her property and repairs to a … 12 Nov 2024 Maladministration London & Quadrant Housing Trust (202323621) Case 202323621 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about the condition of property when she moved in … 12 Nov 2024 Maladministration Richmond Housing Partnership Limited (202414659) Case 202414659 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to the front and back doors of the property. The landlord’s … 12 Nov 2024 Maladministration Town and Country Housing (202413444) Case 202413444 · Old Complaints Handling categories This complaint is about the landlord’s handling of: repairs to the roof of the resident’s property; the associated complaint. 11 Nov 2024 Maladministration Woking Borough Council (202311569) Case 202311569 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 7 Nov 2024 Maladministration Norwich City Council (202316688) Case 202316688 · Managing Relations The complaint is about: The landlord’s response to a lack of water supply in the property. The landlord’s handling of … 7 Nov 2024 Maladministration Paragon Asra Housing Limited (202403329) Case 202403329 · Old Property Condition categories The complaint is about the landlord’s: Response to reports of mice at the property. Handling of repair work. 7 Nov 2024 Maladministration St Albans City and District Council (202306122) Case 202306122 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property and outstanding void … 5 Nov 2024 Maladministration Islington Council (202328211) Case 202328211 · Managing Relations The complaint is about how the landlord responded to the resident’s reports of a leak into the property. We have …