Abri Group Limited (202440608)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated remedial repairs.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hexagon Housing Association Limited (202303959)
The complaint is about the landlord’s handling of: Repairs to the drainage in the wet room. Repairs to the garden paving slabs and a retaining wall. The associated complaint.
Islington and Shoreditch Housing Association Limited (202424686)
The complaint is about the landlord’s response to the resident’s reports of a leak into her property. The Ombudsman has also considered the landlord’s complaint handling.
Mosscare St. Vincent’s Housing Group Limited (202324247)
The complaint is about the landlord’s handling of the resident’s reports of: damp and mould in the property. window repairs. The Ombudsman has also considered the landlord’s complaint handling.
Origin Housing Limited (202423067)
The complaint is about the landlord’s handling of the resident’s report of excessive cold in the property due to a draught from the front door. We have also looked at the landlord’s handling of the resident’s complaint.
Stonewater Limited (202323135)
The complaint is about the landlord’s handling of the resident’s concerns about the standard of its ground maintenance service. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202318844)
The complaint is about the landlord’s response to the resident’s concerns regarding: Planned upgrade work to his kitchen. Damage to his washing machine. The Ombudsman has also considered the landlord’s complaint handling.
Your Housing Group Limited (202304570)
The complaint is about the landlord’s handling of the resident’s reports of:
Cobalt Housing Limited (202113543)
The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Request for information. The Ombudsman has also looked at the landlord’s complaint handling.
Hexagon Housing Association Limited (202427054)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Soha Housing Limited (202334993)
This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs and request for compensation for failed appointments.
Golding Homes Limited (202334981)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The Riverside Group Limited (202331736)
The complaint is about the landlord’s response to: The resident’s request for insulation. The associated complaint.
Thrive Homes Limited (202324757)
This complaint is about the landlord’s handling of: Repairs to the communal door entry system to the resident’s block. The resident’s reports of antisocial behaviour (ASB) by her neighbour.
A2Dominion Housing Group Limited (202324568)
The complaint is about the landlord’s handling of concerns about inadequate wall insulation.
Citizen Housing Group Limited (202427458)
The complaint is about the landlord’s response to the resident’s request for compensation for damaged possessions.
Clarion Housing Association Limited (202306492)
The complaint is about the landlord’s handling of the resident’s concern that the cavity wall insulation had collapsed, resulting in heat loss and high energy bills. We have also considered the landlord’s complaint handling.
Karbon Homes Limited (202234018)
The complaint is about the landlord’s response to the resident’s: concerns about the property being cold. complaint.
Karbon Homes Limited (202329045)
The complaint is about the landlord’s response to the resident’s reports that its heating system impacted his energy bills. The Ombudsman has also considered the landlord’s: Complaint handling Record Keeping
Moat Homes Limited (202320833)
The complaint is about the landlord's handling of the resident's move to her current property.
Onward Homes Limited (202228966)
The complaint is about the landlord’s: Response to the resident’s queries and concerns around heating bills. Response to some related welfare issues (the resident’s concerns about unfair treatment and his requests for a reasonable adjustment). Complaint handling.
Citizen Housing Group Limited (202431038)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks into her property from an upstairs neighbour, subsequent damage, and damp issues. Request for an internal housing transfer.
Red Kite Community Housing Limited (202317013)
The complaint is about the landlord’s handling of heating repairs and the resident’s request for compensation.
Hyde Housing Association Limited (202327778)
The complaint is about the landlord’s handling of a leak in the property and associated repairs.
Paragon Asra Housing Limited (202318241)
The complaint is about the landlord’s response to the resident’s concerns about her service charges. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202332422)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. A missing cooker connection. We have also considered the landlord’s response to the associated complaint.
Irwell Valley Housing Association Limited (202201762)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
One Housing Group Limited (202321871)
The complaint is about the landlord’s handling of heater replacement work.
Paragon Asra Housing Limited (202319237)
The complaint is about the landlord’s handling of the resident’s concerns about payments made to his rent account. The Ombudsman has also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202425918)
The complaint is about the landlord’s handling of repairs to the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Places for People Group Limited (202426227)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Reports about CCTV cameras and a security light installed by a neighbour. Associated complaint.
Stockport Homes Limited (202338672)
The complaint is about the landlord’s handling of the resident’s shared ownership property purchase.
Clarion Housing Association Limited (202434138)
The complaint is about the landlord’s handling of reports of asbestos, damp and mould.
Estuary Housing Association Limited (202232040)
REPORT COMPLAINT 202232040 Estuary Housing Association Limited 16 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Orbit Housing Association Limited (202438573)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Reports about overgrown bushes and required repairs to the side entrance gates.
Stonewater Limited (202318054)
The complaint is about the landlord’s response to the resident’s: Service charge enquiries. Reports of communal repairs. We have also investigated the landlord’s complaint handling.
Citizen Housing Group Limited (202317813)
This complaint is about the landlord’s handling of the resident’s reports about: Aids and adaptations. Staff conduct. Fence repairs.
Habinteg Housing Association Limited (202411853)
The complaint is about: The landlord’s handling of the resident’s reports of blocked drains and smell of chemical fumes within the property. The landlord’s handling of the associated complaint.
Saffron Housing Trust Limited (202431509)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Bromford Housing Group Limited (202400932)
This complaint is about the landlord’s handling of: The resident’s reports of subsidence and the associated repairs. The resident’s reports of damp and mould in the property. The resident’s request for it to install a driveway. The associated complaint.
GreenSquareAccord Limited (202224842)
The complaint is about the landlord’s handling of the resident’s: Request for a property move. Reports of antisocial behaviour (ASB). Request for compensation following a leak at the property. Associated complaint.
Hyde Housing Association Limited (202330436)
The complaint is about the landlord’s handling of the resident’s reports of a leak in his property and the associated repairs.
Orbit Group Limited (202223418)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Asbestos in the damp ceiling. The complaint.
Orbit Group Limited (202322144)
The complaint is about the landlord's response to the resident's reports of a latent defect, which caused a leak in the bathroom.
Places for People Group Limited (202405073)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.
Stockport Homes Limited (202330786)
The complaint is about the landlord’s handling of the resident’s reports of beetles in the property. The Ombudsman has also considered the landlord’s record keeping.
Stonewater Limited (202325785)
The complaint is about the landlord’s response to the resident’s concerns about the rear external door and windows. We have also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202326682)
The complaint is about the landlord’s: Handling of the resident’s reports of noise from the flat above. Complaint handling.
Golding Homes Limited (202329384)
This complaint is about the landlord’s handling of a roof repair.
Places for People Group Limited (202438388)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Formal complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)