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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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14 Apr 2025 Maladministration East Midlands Housing Group Limited (202310530) Case 202310530 · Planned Works The complaint is about: The landlord's handling of reports of issues with the kitchen installation. The landlord's handling of reports … 11 Apr 2025 Maladministration A2Dominion Housing Group Limited (202325318) Case 202325318 · Estate Management The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. … 11 Apr 2025 Maladministration Bromford Housing Group Limited (202326102) Case 202326102 · Managing Relations The complaint is about the landlord’s handling of: Reports of subsidence. Repairs to an external retaining wall. The Ombudsman has … 11 Apr 2025 Maladministration First Choice Homes Oldham Limited (202327125) Case 202327125 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s complaints about damp and mould between 2022 and 2024. 11 Apr 2025 Maladministration Northamptonshire Rural Housing Association Limited (202336828) Case 202336828 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request for a boiler repair. 11 Apr 2025 Maladministration Orbit Housing Association Limited (202313975) Case 202313975 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal roof. Associated complaint. 10 Apr 2025 Maladministration The Guinness Partnership Limited (202322465) Case 202322465 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) concerning her neighbour below. 10 Apr 2025 Maladministration The Riverside Group Limited (202317003) Case 202317003 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a gutter leak. 9 Apr 2025 Maladministration GreenSquareAccord Limited (202341955) Case 202341955 · Health and Safety (inc. building safety) The complaint is about the landlord's response to the resident's reports about problems with the electrics in her home. 8 Apr 2025 Maladministration Bromford Housing Group Limited (202322494) Case 202322494 · Planned Works The complaint is about the landlord’s handling of the resident’s request for a new kitchen. 8 Apr 2025 Maladministration Eastlight Community Homes Limited (202341576) Case 202341576 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s … 8 Apr 2025 Maladministration Hyde Housing Association Limited (202428132) Case 202428132 · Managing Relations The resident’s complaint is about the landlord’s handling of: Heating repairs. Flooring repairs. The associated complaint. 8 Apr 2025 Maladministration Midland Heart Limited (202303515) Case 202303515 · Managing Relations The complaint is about the landlord’s handling of: Works to install a replacement kitchen. The associated complaint. 8 Apr 2025 Maladministration Orbit Housing Association Limited (202335833) Case 202335833 · Financial The complaint is about the landlord’s handling of: reports of damp and mould in the property and the associated repairs. … 8 Apr 2025 Maladministration Paragon Asra Housing Limited (202340217) Case 202340217 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 8 Apr 2025 Maladministration Places for People Group Limited (202419212) Case 202419212 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s … 8 Apr 2025 Maladministration Stonewater Limited (202421852) Case 202421852 · Information and data management The complaint is about the landlord’s handling of the resident's: Reports of damp and mould. Concerns about the communal area. … 7 Apr 2025 Maladministration Aster Group Limited (202324111) Case 202324111 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s bathroom. Response to reports of drainage issues causing … 4 Apr 2025 Maladministration Accent Housing Limited (202327198) Case 202327198 · Planned Works The complaint is about the landlord’s handling of: Reports of damp and mould. Repairs to the kitchen. 4 Apr 2025 Maladministration Curo Places Limited (202320936) Case 202320936 · Managing Relations The complaint is about: The landlord's handling of the resident's bathroom refit and the related loss of her belongings. The … 3 Apr 2025 Maladministration Clarion Housing Association Limited (202316149) Case 202316149 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of nuisance caused by carers visiting a neighbouring flat. … 31 Mar 2025 Maladministration Aster Group Limited (202320887) Case 202320887 · Financial The complaint is about the landlord’s response to the resident’s queries and concerns around service charges. The Ombudsman has also … 31 Mar 2025 Maladministration Bolton at Home Limited (202330496) Case 202330496 · Estate Management The complaint is about the landlord removing items from outside the resident’s flat. We will also investigate the landlord’s complaints … 31 Mar 2025 Maladministration Cheltenham Borough Homes Limited (202222578) Case 202222578 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to communal security gates. The landlord’s complaint handling. 31 Mar 2025 Maladministration Clarion Housing Association Limited (202231118) Case 202231118 · Old Estate Management categories The complaint is about the landlord’s handling of repairs to the communal door. 31 Mar 2025 Maladministration Clarion Housing Association Limited (202309690) Case 202309690 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated … 31 Mar 2025 Maladministration Clarion Housing Association Limited (202317177) Case 202317177 · Information and data management The complaint is about the landlord’s handling of reports of: Issues with damp and mould. Issues with heating. Issues with … 31 Mar 2025 Maladministration Golding Homes Limited (202410615) Case 202410615 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from her shower. The Ombudsman has … 31 Mar 2025 Maladministration Paragon Asra Housing Limited (202328053) Case 202328053 · Financial The complaint is about the landlord’s response to the resident’s: Request for information about her service charges. Associated complaint. 31 Mar 2025 Maladministration Southway Housing Trust (Manchester) Limited (202306190) Case 202306190 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. The Ombudsman … 31 Mar 2025 Maladministration The Pioneer Housing and Community Group Limited (202325992) Case 202325992 · Old Complaints Handling categories The complaint is about the landlord’s handling of car park gate repairs. The Ombudsman has also considered the landlord’s complaint … 28 Mar 2025 Maladministration A2Dominion Housing Group Limited (202413131) Case 202413131 · Old Complaints Handling categories The complaint is about the landlord’s handling of: 28 Mar 2025 Maladministration Bromford Housing Group Limited (202314976) Case 202314976 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has … 28 Mar 2025 Maladministration East Midlands Housing Group Limited (202402459) Case 202402459 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the boiler, loss of heating, and loss of running water. … 28 Mar 2025 Maladministration Estuary Housing Association Limited (202308323) Case 202308323 · Old Complaints Handling categories The complaint is about the landlord’s handling of a project to paint internal communal areas. The Ombudsman has also assessed … 28 Mar 2025 Maladministration Home Group Limited (202319764) Case 202319764 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of … 28 Mar 2025 Maladministration Home Group Limited (202325031) Case 202325031 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request for it to replace her bathroom flooring. 28 Mar 2025 Maladministration Irwell Valley Housing Association Limited (202318832) Case 202318832 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the bathroom. Handling of repairs to the kitchen and doors. … 28 Mar 2025 Maladministration Lodge Lane East Co-operative Housing Limited (202400559) Case 202400559 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports concerning antisocial behaviour (ASB). Complaints handling. 28 Mar 2025 Maladministration Paragon Asra Housing Limited (202319979) Case 202319979 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of foul smells in their property. Complaint. 28 Mar 2025 Maladministration Stonewater Limited (202305334) Case 202305334 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs to the back garden steps and walls. 28 Mar 2025 Maladministration The Riverside Group Limited (202318293) Case 202318293 · Information and data management The complaint is about the landlord’s handling of: Adaptations to the property. The resident’s requests for reasonable adjustments. 27 Mar 2025 Maladministration A2Dominion Housing Group Limited (202319254) Case 202319254 · Financial The complaint is about the landlord’s handling of the resident’s concerns about its administration of her service charge account for … 27 Mar 2025 Maladministration Accent Housing Limited (202332888) Case 202332888 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of a broken boundary fence. 27 Mar 2025 Maladministration B3 Living Limited (202320785) Case 202320785 · Old Estate Management categories The complaint is about the landlord's handling of the resident’s reports of misuse of the bin store. 27 Mar 2025 Maladministration One Housing Group Limited (202318433) Case 202318433 · Financial The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about … 27 Mar 2025 Maladministration Paragon Asra Housing Limited (202403086) Case 202403086 · Old Complaints Handling categories The complaint is about the landlord’s: handling of reports of damp and mould and various repairs. complaint handling. 27 Mar 2025 Maladministration The Riverside Group Limited (202317321) Case 202317321 · Financial The complaint is about the landlord’s handling of the administration of, and queries regarding, service charges. 26 Mar 2025 Maladministration First Choice Homes Oldham Limited (202315772) Case 202315772 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of delays in completing kitchen improvements and damages caused … 26 Mar 2025 Maladministration Paragon Asra Housing Limited (202228164) Case 202228164 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference. The Ombudsman has also considered the …