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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 838 of 16,595 decisions matching "group"

Decisions

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30 Jun 2023 Maladministration Orbit Group Limited (202120407) Case 202120407 · Estate Management REPORT COMPLAINT 202120407 Orbit Group Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jun 2023 Maladministration A2Dominion Housing Group Limited (202109610) Case 202109610 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s … 28 Jun 2023 Maladministration Abri Group Limited (202205248) Case 202205248 · Managing Relations The complaint is regarding the landlords; response to the resident’s request for replacement windows and doors; and. complaints handling. 27 Jun 2023 Maladministration Aster Group Limited (202201448) Case 202201448 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: The allocation of a neighbouring property. Anti-social behaviour … 27 Jun 2023 Maladministration Longhurst Group Limited (202222192) Case 202222192 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of his noisy dripping bath taps and shower, and … 26 Jun 2023 Maladministration Southern Housing Group Limited (202218376) Case 202218376 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of: mould boiler issues Complaint handling; Record keeping. 24 Jun 2023 Maladministration The Riverside Group Limited (202223082) Case 202223082 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns regarding the condition of the property when it was … 22 Jun 2023 Maladministration Home Group Limited (202214165) Case 202214165 · Managing Relations The complaint is about: The landlord’s handling of a shower repair. The landlord’s handling of the resident’s report of mould. … 20 Jun 2023 Maladministration Livv Housing Group (202102519) Case 202102519 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of the condition of her garden. The Ombudsman has … 20 Jun 2023 Maladministration One Housing Group Limited (202207268) Case 202207268 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak in her property and the subsequent … 15 Jun 2023 Maladministration The Riverside Group Limited (202116185) Case 202116185 · Managing Relations The complaint is about the landlord’s handling of: the resident’s report of a leak in the roof; and the associated … 12 Jun 2023 Maladministration Places for People Group Limited (202211133) Case 202211133 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for fence repairs and replacement. 6 Jun 2023 Maladministration Southern Housing Group Limited (202116184) Case 202116184 · Managing Relations The complaint is about the landlord’s handling of: the resident’s transfer request; and the associated complaint. 6 Jun 2023 Maladministration Southern Housing Group Limited (202116632) Case 202116632 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of an upsurge of waste into his property from … 5 Jun 2023 Maladministration Longhurst Group Limited (202118895) Case 202118895 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of outstanding repairs at the beginning of her tenancy … 3 Jun 2023 Maladministration The Riverside Group Limited (202121237) Case 202121237 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s response to the resident request for compensation for personal injury he said he sustained due … 31 May 2023 Maladministration Anchor Hanover Group (202107365) Case 202107365 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. The associated … 31 May 2023 Maladministration Anchor Hanover Group (202119309) Case 202119309 · ASB/Abuse/Nuisance The resident complaints about the landlords handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint. 31 May 2023 Maladministration Bromford Housing Group Limited (202200247) Case 202200247 · Estate Management The complaint is about the landlord’s handling of: Remedial works to trees in the resident’s garden. The replacement of front … 31 May 2023 Maladministration Longhurst Group Limited (202116910) Case 202116910 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pests in the loft and walls. 31 May 2023 Maladministration Longhurst Group Limited (202215002) Case 202215002 · Estate Management The complaint is about the landlord's handling of repairs to the lighting in the communal car park. 31 May 2023 Maladministration Places for People Group Limited (202117853) Case 202117853 · Financial The complaint is about the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues … 31 May 2023 Maladministration Southern Housing Group Limited (202017061) Case 202017061 · Managing Relations The complaint is about the landlord’s handling of repairs to a communal heating system. This Service has also considered the … 31 May 2023 Maladministration Southern Housing Group Limited (202118678) Case 202118678 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of a lack of hot water supply and bathroom … 31 May 2023 Maladministration Southern Housing Group Limited (202207489) Case 202207489 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman will also consider the landlord’s: Record … 26 May 2023 Maladministration Orbit Group Limited (202012937) Case 202012937 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak from the communal roof. The associated … 25 May 2023 Maladministration Abri Group Limited (202107780) Case 202107780 · Managing Relations The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the … 25 May 2023 Maladministration Southern Housing Group Limited (202114779) Case 202114779 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 25 May 2023 Maladministration Southern Housing Group Limited (202200360) Case 202200360 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her … 24 May 2023 Maladministration Home Group Limited (202202164) Case 202202164 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water ingress into the resident’s property. 24 May 2023 Maladministration One Housing Group Limited (202006035) Case 202006035 · Financial The complaint is about the landlord’s handling of: The resident's request for remedial repairs to his property. The issues relating … 19 May 2023 Maladministration Home Group Limited (202123612) Case 202123612 · Managing Relations This complaint concerns: The landlord’s response to the resident’s reports of noises coming from the flooring at the property. The … 19 May 2023 Maladministration Places for People Group Limited (202014269) Case 202014269 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of tenancy breaches by her neighbour. The Ombudsman has … 17 May 2023 Maladministration Home Group Limited (202103327) Case 202103327 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of defects; handling of the associated complaint. 17 May 2023 Maladministration Longhurst Group Limited (202121508) Case 202121508 · Information and data management This complaint is about the way the landlord handled the resident’s reports of a leaking hot water cylinder. This investigation … 17 May 2023 Maladministration Southern Housing Group Limited (202120753) Case 202120753 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the bathroom following a leak from the ceiling. 12 May 2023 Maladministration A2Dominion Housing Group Limited (202115967) Case 202115967 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak in the roof of the property. The associated … 12 May 2023 Maladministration A2Dominion Housing Group Limited (202122257) Case 202122257 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated complaint. 11 May 2023 Maladministration Places for People Group Limited (202122425) Case 202122425 · Managing Relations The complaint is about the landlord’s handling of: Repairs to cupboards in the resident’s bedroom and hallway. A request for … 7 May 2023 Maladministration The Community Housing Group Limited (202211038) Case 202211038 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 5 May 2023 Maladministration One Housing Group Limited (202112363) Case 202112363 · Financial This complaint is about the landlord’s: Response to the resident’s various disrepair concerns; Service charge information; Complaint handling; Record keeping. 4 May 2023 Maladministration Westward Housing Group (201909454) Case 201909454 · Managing Relations The complaint is about the landlord’s: Handling of the repairs to the roof. Decision not to raise a complaint in … 3 May 2023 Maladministration One Housing Group Limited (202211045) Case 202211045 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould. 2 May 2023 Maladministration Longhurst Group Limited (202207628) Case 202207628 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bedroom windows and outhouse roof. 28 Apr 2023 Maladministration Bromford Housing Group Limited (202203141) Case 202203141 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The Ombudsman … 28 Apr 2023 Maladministration Places for People Group Limited (202202414) Case 202202414 · Managing Relations The complaint is about: The landlord's response to concerns raised about its attitude and approach towards the resident. The landlord’s … 28 Apr 2023 Maladministration Southern Housing Group Limited (202206524) Case 202206524 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of hot water loss. The Ombudsman has also considered … 27 Apr 2023 Maladministration Abri Group Limited (202119402) Case 202119402 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of the standard of communal cleaning within the resident’s … 25 Apr 2023 Maladministration One Housing Group Limited (202114995) Case 202114995 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of reports of water ingress. 25 Apr 2023 Maladministration Southern Housing Group Limited (202013755) Case 202013755 · Information and data management The complaint is about: Delays to the sale of a shared ownership property and; The landlord’s complaint handling The Ombudsman …