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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Maladministration ×

Showing 1,235 of 16,595 decisions matching "association"

Decisions

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6 Dec 2024 Maladministration Poplar Housing And Regeneration Community Association Limited (202229979) Case 202229979 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Associated complaint. 5 Dec 2024 Maladministration Great Places Housing Association (202310469) Case 202310469 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler. The Ombudsman has also considered … 4 Dec 2024 Maladministration Hyde Housing Association Limited (202319093) Case 202319093 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 4 Dec 2024 Maladministration Orbit Housing Association Limited (202348692) Case 202348692 · Financial The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to the front door, windows, and … 3 Dec 2024 Maladministration Clarion Housing Association Limited (202324940) Case 202324940 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 2 Dec 2024 Maladministration Clarion Housing Association Limited (202408018) Case 202408018 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Communal lighting repairs. The Ombudsman … 29 Nov 2024 Maladministration Clarion Housing Association Limited (202222119) Case 202222119 · Moving/Buying/Selling Home The complaint is about the way the landlord handled the resident’s: Reports of an ongoing leak from a roof terrace. … 29 Nov 2024 Maladministration Clarion Housing Association Limited (202305122) Case 202305122 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould repairs and improvement work. The associated complaint. 29 Nov 2024 Maladministration Clarion Housing Association Limited (202318286) Case 202318286 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of low water pressure and a lack of hot … 29 Nov 2024 Maladministration Falcon Housing Association C.I.C (202224190) Case 202224190 · Managing Relations The complaint is about the landlord’s handling of: Repairs and adaptation requests at the property. The associated complaint. 28 Nov 2024 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202400591) Case 202400591 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of repairs to resolve damp and mould. Decision not to decant the resident. … 27 Nov 2024 Maladministration Irwell Valley Housing Association Limited (202308371) Case 202308371 · Estate Management The complaint is about the landlord’s handling of the: Resident’s reports of concerns with the communal cleaning. Resident’s reports of … 27 Nov 2024 Maladministration Islington and Shoreditch Housing Association Limited (202305280) Case 202305280 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s request for repairs to the wet room in the property. … 27 Nov 2024 Maladministration Shepherds Bush Housing Association Limited (202305835) Case 202305835 · Old Tenants Behaviour categories The complaint concerns the landlord's response to the resident’s reports of strong smells in her flat. 26 Nov 2024 Maladministration Hexagon Housing Association Limited (202318042) Case 202318042 · Managing Relations The complaint is about the condition of the property at the start of the tenancy and the landlord’s handling of … 22 Nov 2024 Maladministration Hyde Housing Association Limited (202232032) Case 202232032 · Old Property Condition categories The complaint is about the landlord’s handling of boiler repairs. 22 Nov 2024 Maladministration Hyde Housing Association Limited (202308650) Case 202308650 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's concerns with the boiler and its subsequent offer of compensation. 22 Nov 2024 Maladministration Retirement Lease Housing Association (202301232) Case 202301232 · Financial The complaint is about the landlord’s response to the resident’s concerns about the information it provided regarding the service charges. … 22 Nov 2024 Maladministration Shian Housing Association Limited (202310376) Case 202310376 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to repair her central heating system. The Ombudsman has … 14 Nov 2024 Maladministration Hyde Housing Association Limited (202226256) Case 202226256 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of 6-monthly filter changes for a Positive Input Ventilation (PIV) unit in the … 14 Nov 2024 Maladministration Shepherds Bush Housing Association Limited (202314963) Case 202314963 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her concerns about the lack of openable windows in the property. 11 Nov 2024 Maladministration Clarion Housing Association Limited (202225302) Case 202225302 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 7 Nov 2024 Maladministration Hyde Housing Association Limited (202226405) Case 202226405 · Managing Relations The complaint is about the landlord’s handling of a window repair. The Ombudsman has also considered the landlord’s complaint handling. 5 Nov 2024 Maladministration Clarion Housing Association Limited (202222643) Case 202222643 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking enforcement at her scheme. 5 Nov 2024 Maladministration Together Housing Association Limited (202305709) Case 202305709 · Health and Safety (inc. building safety) The resident has complained about the landlord’s handling of communications regarding the annual gas safety inspection for the property. We … 4 Nov 2024 Maladministration Clarion Housing Association Limited (202315004) Case 202315004 · Estate Management The complaint is about the landlord’s response to the resident’s request for allocated parking spaces to resolve related antisocial behaviour … 1 Nov 2024 Maladministration Clarion Housing Association Limited (202220337) Case 202220337 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a repair to the shower. The Ombudsman has … 31 Oct 2024 Maladministration Clarion Housing Association Limited (202405437) Case 202405437 · Old Complaints Handling categories The complaint is about: The landlord’s handling of damp and mould and associated repairs. This Service will also investigate the … 31 Oct 2024 Maladministration Estuary Housing Association Limited (202228895) Case 202228895 · Managing Relations This complaint is about the landlord’s response to the resident’s concerns around recurring damage to the property. The Ombudsman has … 31 Oct 2024 Maladministration Shepherds Bush Housing Association Limited (202219818) Case 202219818 · Health and Safety (inc. building safety) The complaint is about the resident’s reports of an unregulated structure, built by his downstairs neighbour. The Ombudsman has also … 29 Oct 2024 Maladministration Sanctuary Housing Association (202307070) Case 202307070 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of: Damage to the new kitchen following a leak. … 29 Oct 2024 Maladministration Together Housing Association Limited (202311968) Case 202311968 · Old Property Condition migrated-2025 REPORT COMPLAINT 202311968 Together Housing Association Limited 29 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Oct 2024 Maladministration Clarion Housing Association Limited (202226466) Case 202226466 · Old Complaints Handling categories REPORT COMPLAINT 202226466 Clarion Housing Association Limited 25 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Oct 2024 Maladministration Great Places Housing Association (202319538) Case 202319538 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports that it gave incorrect information during the sales process. … 23 Oct 2024 Maladministration Hyde Housing Association Limited (202315670) Case 202315670 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the balcony doors at her property. The Ombudsman … 23 Oct 2024 Maladministration Mount Green Housing Association Limited (202205840) Case 202205840 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The associated complaint handling. 23 Oct 2024 Maladministration Sanctuary Housing Association (202347040) Case 202347040 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 21 Oct 2024 Maladministration Clarion Housing Association Limited (202403888) Case 202403888 · Estate Management The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of various communal repairs. … 21 Oct 2024 Maladministration Hyde Housing Association Limited (202233340) Case 202233340 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about the conduct of its staff member. This Service … 21 Oct 2024 Maladministration Nottingham Community Housing Association Limited (202310444) Case 202310444 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated formal complaint. 17 Oct 2024 Maladministration Arhag Housing Association Limited (202345623) Case 202345623 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for replacement windows and repairs to the external render. … 17 Oct 2024 Maladministration Hyde Housing Association Limited (202313640) Case 202313640 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has … 17 Oct 2024 Maladministration Hyde Housing Association Limited (202325559) Case 202325559 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s … 15 Oct 2024 Maladministration Orbit Housing Association Limited (202403133) Case 202403133 · Managing Relations The complaint is about how the landlord has handled the resident’s reports of damp and mould. We have also considered … 11 Oct 2024 Maladministration Clarion Housing Association Limited (202219905) Case 202219905 · Managing Relations The complaint is about: The landlord’s handling of the resident’s bathroom replacement. The landlord’s handling of the resident’s complaint. 11 Oct 2024 Maladministration Clarion Housing Association Limited (202234702) Case 202234702 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports regarding works for: Low water pressure at her property. … 11 Oct 2024 Maladministration Sanctuary Housing Association (202324177) Case 202324177 · Managing Relations The complaint is about: The landlord’s handling of a recurring rat infestation. The landlord’s complaint handling. 11 Oct 2024 Maladministration Sanctuary Housing Association (202331738) Case 202331738 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs following a fire at … 8 Oct 2024 Maladministration Sandbourne Housing Association (202324398) Case 202324398 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from her neighbour. 2 Oct 2024 Maladministration Clarion Housing Association Limited (202327436) Case 202327436 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of the resident’s reports of: A roof leak. Lack of heating due …