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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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22 Oct 2025 Maladministration Bristol City Council (202339195) Case 202339195 · Financial Decision Case ID 202339195 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Oct 2025 Maladministration GreenSquareAccord Limited (202503734) Case 202503734 · Information and data management The complaint is about the landlord’s: Handling of reports about the condition of the front door and windows. Failure to … 22 Oct 2025 Maladministration London Borough of Camden Council (202505115) Case 202505115 · Managing Relations Decision Case ID 202505115 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 22 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202336683) Case 202336683 · Managing Relations Decision Case ID 202336683 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 21 Oct 2025 Maladministration London Borough of Hackney (202503846) Case 202503846 · Local Authority / ALMO or TMO Decision Case ID 202503846 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Secure Tenancy Date … 21 Oct 2025 Maladministration Onward Homes Limited (202413432) Case 202413432 · ASB/Abuse/Nuisance Decision Case ID 202413432 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 21 Oct 2025 Maladministration Portsmouth City Council (202333072) Case 202333072 · Local Authority / ALMO or TMO Decision Case ID 202333072 Decision type Investigation Landlord Portsmouth City Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 … 21 Oct 2025 Maladministration Southwark Council (202429299) Case 202429299 · Local Authority / ALMO or TMO Decision Case ID 202429299 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 20 Oct 2025 Maladministration A2Dominion Housing Group Limited (202429307) Case 202429307 · Managing Relations Decision Case ID 202429307 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Maladministration Brighton and Hove City Council (202430070) Case 202430070 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of communal flooring replacement at the property. We have also considered the landlord’s … 20 Oct 2025 Maladministration ForHousing Limited (202339136) Case 202339136 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs following a leak. 20 Oct 2025 Maladministration LiveWest Homes Limited (202417299) Case 202417299 · Managing Relations Decision Case ID 202417299 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Oct 2025 Maladministration London & Quadrant Housing Trust (202339416) Case 202339416 · Managing Relations Decision Case ID 202339416 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 Maladministration London & Quadrant Housing Trust (202409790) Case 202409790 · Planned Works The complaint is about the landlord’s handling of the resident’s concerns regarding repairs and maintenance matters, and her associated complaint. 20 Oct 2025 Maladministration Midland Heart Limited (202502748) Case 202502748 · Managing Relations Decision Case ID 202502748 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Oct 2025 Maladministration One Housing Group Limited (202345367) Case 202345367 · Estate Management Decision Case ID 202345367 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Maladministration Tandridge District Council (202334587) Case 202334587 · Managing Relations Decision Case ID 202334587 Decision type Investigation Landlord Tandridge District Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Oct 2025 Maladministration Curo Places Limited (202452992) Case 202452992 · Managing Relations Decision Case ID 202452992 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Oct 2025 Maladministration London Borough of Hammersmith and Fulham (202327538) Case 202327538 · Local Authority / ALMO or TMO Decision Case ID 202327538 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202426691) Case 202426691 · Managing Relations Decision Case ID 202426691 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202447104) Case 202447104 · Managing Relations The complaint is about the landlord’s: Handling of a leak and the collapse of a ceiling. Complaint handling. 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202502221) Case 202502221 · Managing Relations Decision Case ID 202502221 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 17 Oct 2025 Maladministration Peabody Trust (202445643) Case 202445643 · Managing Relations Decision Case ID 202445643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 17 Oct 2025 Maladministration Raven Housing Trust Limited (202452870) Case 202452870 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s complaint. 17 Oct 2025 Maladministration Saffron Housing Trust Limited (202500059) Case 202500059 · ASB/Abuse/Nuisance Decision Case ID 202500059 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Oct 2025 Maladministration Southern Housing (202429318) Case 202429318 · ASB/Abuse/Nuisance Decision Case ID 202429318 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 17 Oct 2025 Maladministration Southwark Council (202428780) Case 202428780 · Local Authority / ALMO or TMO Decision Case ID 202428780 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 17 October … 17 Oct 2025 Maladministration Sovereign Network Group (202421481) Case 202421481 · Financial Decision Case ID 202421481 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 16 Oct 2025 Maladministration Birmingham City Council (202427475) Case 202427475 · Local Authority / ALMO or TMO Decision Case ID 202427475 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 … 16 Oct 2025 Maladministration ForHousing Limited (202445978) Case 202445978 · Managing Relations The complaint is about the landlord's handling of: repairs to the roof and gutter and the subsequent damp and mould. … 16 Oct 2025 Maladministration Hexagon Housing Association Limited (202214477) Case 202214477 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request for information regarding the materials used on the building. … 16 Oct 2025 Maladministration Hyde Housing Association Limited (202337556) Case 202337556 · Managing Relations Decision Case ID 202337556 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 16 Oct 2025 Maladministration Hyde Housing Association Limited (202408862) Case 202408862 · Managing Relations Decision Case ID 202408862 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Oct 2025 Maladministration Orbit Housing Association Limited (202413205) Case 202413205 · ASB/Abuse/Nuisance Decision Case ID 202413205 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 16 Oct 2025 Maladministration Sovereign Network Group (202323132) Case 202323132 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 15 Oct 2025 Maladministration Abri Group Limited (202425919) Case 202425919 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The removal of a solar panel. Carpet in … 15 Oct 2025 Maladministration Aster Group Limited (202429120) Case 202429120 · Managing Relations Decision Case ID 202429120 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 … 15 Oct 2025 Maladministration Clarion Housing Association Limited (202413276) Case 202413276 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s concerns … 15 Oct 2025 Maladministration Kirklees Metropolitan Borough Council (202407259) Case 202407259 · Local Authority / ALMO or TMO Decision Case ID 202407259 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Maladministration London Borough of Barking and Dagenham (202453230) Case 202453230 · Local Authority / ALMO or TMO Decision Case ID 202453230 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 15 Oct 2025 Maladministration London & Quadrant Housing Trust (202327809) Case 202327809 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB), noise and the resident’s request to move. We have … 14 Oct 2025 Maladministration London & Quadrant Housing Trust (202425812) Case 202425812 · Managing Relations Decision Case ID 202425812 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 14 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202447347) Case 202447347 · Managing Relations Decision Case ID 202447347 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 14 Oct 2025 Maladministration Sovereign Network Group (202417641) Case 202417641 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of repairs to the roof and damp and mould. … 14 Oct 2025 Maladministration Stonewater Limited (202426493) Case 202426493 · Managing Relations Decision Case ID 202426493 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October … 13 Oct 2025 Maladministration A2Dominion Housing Group Limited (202332741) Case 202332741 · Managing Relations Decision Case ID 202332741 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 13 Oct 2025 Maladministration Clarion Housing Association Limited (202444890) Case 202444890 · Managing Relations The complaint is about the landlord’s handling of issues with the immersion heater and hot water temperature at the resident’s … 13 Oct 2025 Maladministration ForHousing Limited (202435463) Case 202435463 · Managing Relations Decision Case ID 202435463 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 October … 13 Oct 2025 Maladministration London Borough of Ealing (202345558) Case 202345558 · Local Authority / ALMO or TMO This complaint is about how the landlord handled repairs to the resident’s front door, and related damp and mould. We … 13 Oct 2025 Maladministration London & Quadrant Housing Trust (202335927) Case 202335927 · Managing Relations Decision Case ID 202335927 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy …