Crawley Borough Council (202006821)
This complaint is about how the landlord handled arrears on the resident’s rent account.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Hillingdon (202012846)
The landlord's response to the resident’s reports about the condition of his porch roof.
Stafford & Rural Homes (202009884)
The complaint concerns the landlord’s response to reports of repairs required at the property and a bedbug infestation. The complaint is also about the landlord’s complaint handling.
Havering Council (202101048)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his property. The landlord’s response to the resident’s concerns about redecoration and refurbishment works in communal areas of his building. The landlord’s handling of the associated complaint.
Sovereign Living Limited (202102355)
The complaint concerns the landlord’s handling of: repairs required to the garden wall of the resident’s property. The formal complaint into the matter.
Bassetlaw District Council (202011591)
The complaints are about: The landlord’s handling of repairs at the property following a loss of electricity. The landlord’s response to concerns raised by the resident in relation to: The conduct of its operatives and Covid-19 safety. Damage to goods within the property. The landlord’s handling of the resident’s formal …
Whitefriars Housing Group Limited (202004594)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property. the resident’s concerns about anti-social behaviour, the information she was given about the property before moving in, staff conduct and asbestos in her kitchen. the associated complaint handling.
Torus62 Limited (202105491)
The complaint is about the landlord’s response to the resident’s concerns about a proposed decant and repairs to her property.
Thames Valley Housing Association Limited (202102166)
This complaint is about the landlord’s response to the resident’s reports of plumbing noise, and the level of redress it offered in response.
Metropolitan Housing Trust Limited (201912638)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak, causing damage to his ceilings. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Haringey Council (202100755)
REPORT COMPLAINT 202100755 Haringey Council 5 October 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Abri Group Limited (202003525)
The complaint is about how the landlord has handled repairs to the drainage at the resident’s property.
Lambeth Council (201907737)
The resident complains about the landlord’s response to reports of cracks and structural issues at the property, and its handling of his formal complaints about the matter.
London & Quadrant Housing Trust (202002452)
This complaint is about the landlord’s handling of the resident’s request for a reimbursement of inaccurate service charges she paid in 2016/17 and 2017/18.
Hyde Housing Association Limited (202012954)
The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her subsequent formal complaints.
London & Quadrant Housing Trust (202002423)
The complaint is about the landlord’s: Response to the resident’s concerns regarding service charges applied to her account. Complaint handling.
Birmingham City Council (202105351)
The complaint is about the landlord's handling of repairs to the resident's gas fire.
Citizen Housing (202017420)
The complaint is about the level of compensation offered to the resident for repair delays and lack of communication.
Clarion Housing Association Limited (202012576)
REPORT COMPLAINT 202012576 Clarion Housing Association Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Ealing Council (201910837)
The complaint is about the landlord’s response to the resident’s reports about:
Plus Dane Housing Limited (202102052)
The resident complained about the landlord’s response to reports about the condition of the property including: Boiler. Windows. Kitchen. External doors. Bathroom.
Slough Borough Council (202014280)
The complaint concerns: the landlord’s response to reports of a water leak from the overflow pipe. The landlord’s complaint handling.
St Basil’s (202009400)
This complaint is about the level of redress the landlord offered following the resident’s complaint that it granted unauthorised access to his flat.
Stockport Homes Limited (202000437)
The resident complains about: The landlord’s response to his report of repairs needed at the property which he considers should have been identified by the landlord’s mutual exchange inspection. How the landlord handled the formal complaint.
Waltham Forest Council (202015034)
The complaint is about the landlord’s handling of concerns the complainant raised about succession rights.
Hammersmith and Fulham Council (202013981)
The complaint is about: the landlord’s response to the resident’s reports of noise disturbance from the flat above her.
Shepherds Bush Housing Association Limited (202005721)
REPORT COMPLAINT 202005721 Shepherds Bush Housing Association Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Sovereign Living Limited (202008903)
The complaint is about the landlord’s handling of boiler repairs at the property.
LiveWest Homes Limited (202104369)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour (neighbour A). The effect of the ASB on the resident’s health.
The Guinness Partnership Limited (202006419)
The complaint is about the landlord’s response to a dispute over the maintenance of the garden area in the front of the resident’s property.
Haringey Council (202007715)
This complaint is about the landlord’s handling of: kitchen upgrade works to the resident’s property; the resident’s reports of repairs needed to her property; the related complaint.
Metropolitan Housing Trust Limited (202015295)
The resident complains about how the landlord handled her reports of repairs needed to the wet room.
Trafford Housing Trust Limited (202015189)
The complaint is about the landlord’s handling of tree maintenance next to the resident’s property.
Leeds City Council (201914467)
The resident complained about the landlord’s response to her complaint about the condition of the property when first let and her associated request for compensation.
Lambeth Council (201914310)
This complaint is about the landlord’s handling of: the resident’s reports of damp at her property and the related follow-on works; the related complaint.
Clarion Housing Association Limited (202008559)
The complaint concerns the landlord’s administration of the service charge account, specifically in respect of charges for communal works which were added to the 2018 service charge and were not needed and did not go ahead.
Newlon Housing Trust (201900081)
The complaint is about the landlord’s handling of the resident’s request for: A kitchen and bathroom refurbishment; and Repairs required to her bathroom. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Peabody Trust (202106695)
The complaint is about the landlord’s handling of the resident’s complaint concerning a heating inspection at his home.
Home Group Limited (202016837)
The complaint is about the landlord’s response to the resident’s reports about the external doors to the property. The landlord’s complaints handling has also been investigated.
Islington Council (202015622)
The resident complains about the landlord’s handling of her reports of damp and leaks at her property, and its response to her subsequent formal complaint about the matter.
Hyde Housing Association Limited (202007775)
The complaint is about the landlord's: Decision to restrict the resident's communication to a single point of contact (SPOC). Response to the resident’s complaint.
Pine Court Housing Association Limited (202016974)
The complaint concerns the landlord’s handling of the resident’s complaint about her housing transfer, antisocial behaviour, and customer service.
Westminster City Council (202009817)
The resident complains about the landlord’s response to her claim for a discretionary disturbance payment, and her subsequent formal complaint about the matter.
Anchor Hanover Group (202101483)
REPORT COMPLAINT 202101483 Anchor Hanover Group 9 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Metropolitan Housing Trust Limited (202007353)
The complaint is about the landlord’s response to the resident’s: request to repair the door-shutting mechanism to a communal door. complaint about the above matter.
Midland Heart Limited (202107053)
The resident complains about the landlord’s handling of his Voluntary Right to Buy (VRtB) application, and its response to his subsequent formal complaint.
One Housing Group Limited (202103557)
The complaint concerns the landlord’s handling of the resident’s queries relating to her service charges for the year 2016 to 2017.
Sanctuary Housing Association (202007219)
The resident has complained about: The landlord’s handling of repairs to the roof, including the associated damp and mould problems. The landlord’s handling of their requests for a new back door.
Metropolitan Housing Trust Limited (202104137)
The complaint concerns the landlord’s handling of the resident’s complaint about incomplete repair work to his balcony.
Camden Council (202011960)
This complaint is about the landlord’s response to the resident’s concerns about: Delays to damp works to the lower ground access area and the rear garden wall to the resident’s property. The safety of the electrical supply equipment in the lower ground access area. This complaint is also about the …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)