Thanet District Council (202100615)
The complaint is about the landlords’ handling of the residents’ concerns about the condition of the kitchen including the lack of heating.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Birmingham City Council (202015944)
The complaint is about the landlord’s handling of and communication regarding outstanding repairs for water leaks into the resident’s leasehold property.
North Kesteven District Council (202008668)
The complaint is regarding the landlord’s: Handling of repairs at the resident’s property, including damp issues and works to her garden. Response to the resident’s concerns regarding a boundary dispute affecting her property.
Birmingham City Council (202102644)
REPORT COMPLAINT 202102644 Birmingham City Council 17 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Birmingham City Council (202016076)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s response to the resident’s request for compensation for items damaged by mould. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (202101738)
The complaint is about the landlord’s decision to increase rent payments following an IT error.
Peabody Trust (202107980)
The complaint is about how the landlord handled the resident’s reports of antisocial behaviour (ASB) and counter allegations of ASB made against her.
Clarion Housing Association Limited (202012888)
REPORT COMPLAINT 202012888 Clarion Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Birmingham City Council (202106300)
The complaint is about the landlord’s handling of the resident’s reports of problems with the heating system in the property.
Nottingham City Homes (202117035)
The complaint is about the landlord’s handling of repairs to the resident’s roof and her reports of damp and mould.
Cornwall Housing Limited (202010641)
The complaint is about the landlords handling of the resident’s report of leaks from his roof.
Sovereign Housing Association Limited (201914495)
This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.
Hammersmith and Fulham Council (202101891)
The complaint is about the landlord’s handling of a door and window repair.
Birmingham City Council (202014399)
The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint about the matter.
Epping Forest District Council (202103103)
The complaint is about the landlord's handling of the resident's reports of noise disturbance.
Southwark Council (202111896)
The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the building.
Broadacres Housing Association Limited (202103840)
The complaint is about the landlord’s handling of the installation of a new Air Source Heat Pump (ASHP) heating system, and the works which surrounded this.
Haringey Council (201914247)
The complaint is about the landlord’s response to the resident’s reports of a roof leak , its offer of compensation for consequential damage to the resident’s possessions, and remedial works to the resident’s property.
Network Homes Limited (202112603)
The complaint is about the landlord’s handling of the resident’s repair reports after moving into her property following a mutual exchange.
Newham Council (202017405)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.
Optivo (202110229)
The complaint is about: The landlord’s handling of the resident’s reports of excessive noise transference from a neighbouring property. The landlord’s complaints handling.
Orbit Group Limited (202006952)
REPORT COMPLAINT 202006952 Orbit Group Limited 3 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Hyde Housing Association Limited (202011049)
The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint handling.
East Devon District Council (202100382)
This complaint is about the landlord’s handling of external repairs to the resident’s property, including: External painting, rendering and facias. Low water pressure and concerns about a leak under the property. Soakaway.
Kirklees Council (202009737)
The complaint is about the landlord’s response to the resident’s reports about noise disturbance from a neighbour. The landlord’s complaints handling has also been investigated.
Leeds City Council (202014700)
REPORT COMPLAINT 202014700 Leeds City Council 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Lodge Lane East Co-operative Housing Limited (202017618)
REPORT COMPLAINT 202017618 Lodge Lane East Co-operative Housing Limited 7 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Magenta Living (202102090)
REPORT COMPLAINT 202102090 Magenta Living 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Onward Homes Limited (202109531)
The complaint is about the way the landlord handled:
Peabody Trust (201901683)
The complaint is about the landlord’s response to the resident about his reports of anti-social behaviour (‘ASB’).
Metropolitan Housing Trust Limited (202100394)
This complaint is about the landlord’s handling of: the resident’s request for an EWS1 certificate; the related complaint.
Wandsworth Council (202102367)
The complaint concerns: the landlord's response to the resident’s reports of mould at the property. the landlord's response to the resident’s request for a management transfer due to the risk of domestic violence.
Bolton at Home Limited (202100885)
The complaint is about the landlord’s: Response to reports of damp in the property. Response to damage to the property when the roof was replaced. Complaint handling.
Clarion Housing Association Limited (202010581)
The complaint concerns the landlord’s: handling of the kitchen replacement works including its communication with the resident. response to the resident’s reports of staff attending his property without identification or prior notice. complaint handling.
Hammersmith and Fulham Council (202102637)
The complaint is about the response to leaks into the property.
Haringey Council (202101286)
REPORT COMPLAINT 202101286 Haringey Council 27 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Islington Council (202011018)
The complaint is about: The landlord’s response to the resident’s reports of noise nuisance from her neighbour. The landlord’s handling of the associated complaint.
Arun District Council (201805246)
The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance. Complaint handling.
London & Quadrant Housing Trust (202009794)
The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and the length of time that it took to respond to this.
NSAH (Alliance Homes) Limited (202108062)
The complaint is about the landlord’s response to a reported pigeon infestation and the mess this causes at the resident’s property.
Leeds and Yorkshire Housing Association Limited (202100378)
The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from her neighbour and their partner. The associated complaint.
London & Quadrant Housing Trust (202103687)
The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of the landlord’s staff, and the resident’s concerns that the landlord has not taken her vulnerability into consideration. The level of compensation offered by the landlord to the resident.
Thames Valley Housing Association Limited (202111793)
The complaint refers to the resident’s concern about the length of time it took the landlord to update its records following the sale of her property.
Orbit Group Limited (202005473)
This complaint is about: The landlord’s response to the resident’s reports of a blocked drain causing sewage to overflow in the property; The landlord’s handling of the resident’s subsequent complaint.
Sanctuary Housing Association (202103334)
The complaint is about the landlord’s response to the resident’s reports of multiple repair issues at her property, including: a crack in the external wall of the property; a boundary wall in a state of disrepair; a roof leak. The complaint is also about the landlord’s complaints handling.
Barking and Dagenham Council (201900890)
The complaint is about the landlord’s handling of the resident’s reports of noise emanating from her neighbour’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Bernicia Group (202115529)
The complaint is about the landlord’s handling of the repair of the resident’s heating and hot water system, and the replacement of a part of his boiler.
Metropolitan Housing Trust Limited (202015484)
The complaint is about the landlord’s handling of the resident’s reports of a faulty door and intercom system.
Shepherds Bush Housing Association Limited (202107108)
The complaint refers to the landlord’s handling of: The resident’s reports of a blocked drain and his request for compensation. The associated complaint.
Clarion Housing Association Limited (202016776)
The landlord's handling of repairs to fix a leak in the property and subsequent reports of damage.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)