Hammersmith and Fulham Council (202104254)
The complaint is about the landlord’s handling of repairs to the property. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Haringey Council (201909345)
The complaint is about the landlord’s handling of: the resident’s reports concerning a water leak from the property above. the associated complaint.
Birmingham City Council (202011501)
The complaint is about the landlord’s handling of a request for a replacement kitchen. The Ombudsman has also considered the landlord’s handling of the complaint.
Birmingham City Council (202107243)
The complaint is about: The landlord’s handling of the resident’s reports that a communal pipe was leaking into her bathroom. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202105446)
This complaint is about the landlord’s response to the resident’s request for information about his service charges, and its handling of his subsequent complaint.
Royal Borough Of Greenwich (202012334)
This complaint is about: the level of redress the landlord offered in respect of its acknowledged delays and failures while handling repairs to a gate controlling access to the rear of the property; the landlord’s handling of the resident’s subsequent complaint.
Metropolitan Housing Trust Limited (202009265)
This complaint is about the landlord’s handling of the resident’s request for an EWS1 form.
Catalyst Housing Limited (202105781)
The complaint is about: The landlord’s handling of the resident’s concerns surrounding the inspection and replacement of an extractor fan and associated issues.
Birmingham City Council (202109631)
The complaint is about the landlord’s handling of the resident’s reports about an external water leak. This investigation has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (202110558)
The complaint is about: The landlord's handling of the resident's reports of anti-social behaviour. The landlord's complaint handling.
Sovereign Housing Association Limited (202011600)
The complaint is about the landlord’s response to the resident’s reports of a flea infestation inside her property and in the surrounding communal areas.
Birmingham City Council (202117144)
The complaint is about the landlord’s response to the resident’s query about window cleaning.
Salix Homes Limited (202109487)
The complaint is about the landlord’s handling of the resident’s concerns about the conduct of an operative who had attended her home to carry out a repair.
Southern Housing Group Limited (202008950)
This complaint is about the landlord’s handling of repairs to: The resident’s immersion heater. The mixer taps to the resident’s bath.
Lambeth Council (202101047)
The complaint it about the landlord’s handling of: The resident’s anti-social behaviour (ASB) reports. The associated record keeping.
London & Quadrant Housing Trust (202111792)
The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent compensation request.
Onward Homes Limited (202102755)
The complaint is about the landlord’s handling of a wide range of repairs to the resident’s home.
The Guinness Partnership Limited (202115088)
The complaint is about the landlord’s handling of the resident’s reports of leaks coming from skylight windows into her home.
Metropolitan Thames Valley Housing (202105708)
The complaint is about the landlord’s response to the resident’s reports of a leak at the property. The complaint is also about the landlord’s associated handling of the complaint.
Progress Housing Association Limited (202112857)
The complaint is about the landlord’s revocation of permission to extend the garden at the property.
Shepherds Bush Housing Association Limited (202006610)
The complaint is about the landlord’s response to the resident’s request to run a business from her property.
East Devon District Council (202114420)
The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the property. The landlord’s complaints handling.
Stoke-on-Trent City Council (202015689)
This complaint is about the landlord’s handling of roof repairs. The Ombudsman has also investigated the landlord’s complaint handling and record keeping.
Plus Dane Housing Limited (202105871)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance by a neighbour.
Optivo (202104585)
The complaint is about: The landlord's response to reports of rubbish left in the communal areas, which caused an infestation of flies.
Haringey Council (202102332)
The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property.
Islington Council (202104771)
The complaint is about the landlord’s handling of the resident’s report of damp and mould in her property.
London & Quadrant Housing Trust (202004153)
The complaint is about the landlord’s response to the resident’s reports of window disrepair.
The Guinness Partnership Limited (202012435)
The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, and after, a mutual exchange.
Onward Homes Limited (202107041)
The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and its handling of the repairs required.
Onward Homes Limited (202011993)
The residents have complained about the landlord’s handling of defects they have reported. The Ombudsman has also considered the landlord’s complaints handling.
Aspire Housing Limited (202101155)
The complaint is about the landlord’s response to the residents report of a roof leak. The report will also address the landlord’s handling of the related complaint.
Homes Plus Limited (202116484)
The complaint is about the landlord’s handling of the resident’s reports of pests in her loft.
Leeds City Council (202111771)
The complaint is about the landlord’s handling of a wide range of repairs at the resident’s property.
London & Quadrant Housing Trust (202112708)
The complaint is about the landlord’s: Response to the resident’s request that it cuts back overgrown hedges and trees. Complaint handling.
Royal Borough of Kensington and Chelsea (202112145)
The complaint is about the landlord’s response to the resident’s report of a flood at his property.
Torus62 Limited (202017501)
The complaint is regarding the landlord’s decision to remove three trees from the resident’s property.
Wandle Housing Association Limited (202110380)
The complaint is about the landlord’s handling of a leak into the resident’s property.
Places for People Homes Limited (202111255)
The complaint is about the landlord's handling of the resident's reports of damp and mould in his property.
London Borough of Hillingdon (202109796)
The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint.
Vivid Housing Limited (202007902)
The complaint is about: The landlord’s handling of the resident’s reports of repair issues, including asbestos works, structural concerns, and the thermal efficiency of her property. The landlord’s handling of the resident’s formal complaint including her complaint about staff conduct.
Birmingham City Council (202103998)
The complaint is about the landlord’s response to the resident’s reports of missing doors in his property.
Clarion Housing Association Limited (202106169)
The complaint concerns: The length of time scaffolding was erected outside the property. The associated formal complaint into the matter.
Home Group Limited (202100663)
The complaint is about how the landlord handled reports of antisocial behaviour (ASB) from the resident.
The Guinness Partnership Limited (202114705)
The complaint is about the level of compensation offered by the landlord following acknowledged service failures relating to its repairs service and associated complaints handling.
Bromford Housing Association Limited (202007837)
The complaint is about the landlord’s response to the resident’s reports of flooding at the property and associated damage.
Orbit Housing Association Limited (202001562)
The complaint is about the landlord’s handling of resident’s concerns about: Asbestos in the garden at the property and the delay and amount of compensation offered. The landlord’s complaint handling.
Camden Council (202007497)
The complaint is about: The landlord’s handling of restorative works at the resident’s property, following a water leak. The landlord’s handling of asbestos identified at the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Optivo (202105121)
The resident’s complaint is about the landlord’s handling of her complaint about Anti Social Behaviour (“ASB”).
Southwark Council (202006396)
The resident’s complaint is about the landlord’s decision not to install a hand basin in the bathroom of the property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)