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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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6 Jan 2021 Maladministration Midland Heart Limited (202003561) Case 202003561 The complaint concerns the amount of compensation offered by the Landlord to the Resident for the distress and inconvenience caused … 4 Jan 2021 Maladministration Great Places Housing Group Limited (202000780) Case 202000780 · Old Complaints Handling categories REPORT COMPLAINT 202000780 Great Places Housing Group Limited 4 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and … 4 Jan 2021 Maladministration Hammersmith and Fulham Council (201909756) Case 201909756 · Managing Relations The complaint refers to: The Landlord’s handling of the Resident’s request for the windows in her property to be repaired. … 4 Jan 2021 Maladministration Notting Hill Genesis (201915534) Case 201915534 · Old Charges categories The complaint refers to: The Landlord’s management of the Resident’s rent account. The Landlord’s complaint handling of this matter. The … 23 Dec 2020 Maladministration Sandwell Metropolitan Borough Council (201912989) Case 201912989 · Information and data management The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building. 23 Dec 2020 Maladministration Southern Housing Group Limited (201912882) Case 201912882 REPORT COMPLAINT 201912882 Southern Housing Group 23 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Dec 2020 Maladministration A2Dominion Housing Group Limited (202003911) Case 202003911 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 22 Dec 2020 Maladministration Brentwood Borough Council (201915056) Case 201915056 · Local Authority / ALMO or TMO The complaint is about how the landlord handled a boundary issue relating to the resident’s property. 22 Dec 2020 Maladministration Catalyst Housing Limited (201912385) Case 201912385 · Moving/Buying/Selling Home The complaint is regarding the landlord’s response to the resident’s queries on the following: The status of her tenancy and … 22 Dec 2020 Maladministration Catalyst Housing Limited (202001591) Case 202001591 · Old Property Condition migrated-2025 The tenant has complained that: The landlord has not resolved the reported damp and mould problem in the property (particularly … 22 Dec 2020 Maladministration Hyde Housing Association Limited (201910658) Case 201910658 · Old Property Condition migrated-2025 REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Dec 2020 Maladministration London & Quadrant Housing Trust (201904482) Case 201904482 · Old Property Condition categories The resident complains about the landlord’s response to her concerns that it had not replaced her kitchen. 21 Dec 2020 Maladministration Notting Hill Housing Trust (202004323) Case 202004323 · Financial The resident complains about a number of errors in his service charge account and lack of information on how cleaning … 21 Dec 2020 Maladministration Southern Housing Group Limited (202000055) Case 202000055 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential … 21 Dec 2020 Maladministration Southern Housing Group Limited (202004084) Case 202004084 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal area. 21 Dec 2020 Maladministration The Guinness Partnership Limited (201915214) Case 201915214 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to … 18 Dec 2020 Maladministration Folkestone & Hythe District Council (201914464) Case 201914464 The complaint is about the landlord’s handling of the installation of sound proofing in the resident’s building. 17 Dec 2020 Maladministration Catalyst Housing Limited (201914610) Case 201914610 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s request for certification demonstrating compliance with Government guidance on fire … 17 Dec 2020 Maladministration Futures Homescape Limited (202000161) Case 202000161 · Old Property Condition categories The resident complains about the level of compensation offered by the landlord in respect of excess water charges following a … 17 Dec 2020 Maladministration London & Quadrant Housing Trust (201915906) Case 201915906 · Old Complaints Handling categories The complaint is about the landlord’s: response to the resident’s reports of uneven floors at the property, complaints handling. 15 Dec 2020 Maladministration Peabody Trust (201914735) Case 201914735 · Old Complaints Handling categories REPORT COMPLAINT 201914735 Peabody Trust 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 10 Dec 2020 Maladministration Waltham Forest Council (201912480) Case 201912480 · Managing Relations The complaint refers to: 9 Dec 2020 Maladministration Clarion Housing Association Limited (201809309) Case 201809309 · Old Property Condition migrated-2025 The complaint is about: the landlord’s response to reports of problems with the boiler; and complaint handling. 9 Dec 2020 Maladministration Lambeth Council (202003014) Case 202003014 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of an ongoing leak to the roof of the … 9 Dec 2020 Maladministration London & Quadrant H T (201908371) Case 201908371 · Old Property Condition migrated-2025 The tenant has complained that: The landlord took too long to investigate their reports of damp. The landlord has not … 7 Dec 2020 Maladministration East Devon District Council (201912937) Case 201912937 · Old Property Condition migrated-2025 REPORT COMPLAINT 201912937 East Devon District Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 7 Dec 2020 Maladministration Lambeth Council (202004208) Case 202004208 REPORT COMPLAINT 202004208 Lambeth Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 7 Dec 2020 Maladministration London & Quadrant Housing Trust (202000557) Case 202000557 · Old Charges categories The complaint refers to: The Resident’s concerns in relation to the level of her service charge. The Landlord’s explanation of … 4 Dec 2020 Maladministration Metropolitan Housing Trust Limited (201905797) Case 201905797 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB). 4 Dec 2020 Maladministration Newham Council (201915965) Case 201915965 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for updates about repairs needed to the estate. 3 Dec 2020 Maladministration Orbit Group Limited (201908727) Case 201908727 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord to the resident, following repair delays. 1 Dec 2020 Maladministration Bromford Housing Association Limited (201914576) Case 201914576 REPORT COMPLAINT 201914576 Bromford Housing Association Limited 1 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Dec 2020 Maladministration London & Quadrant Housing Trust (201904703) Case 201904703 · Old Tenants Behaviour categories The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (ASB). 20 Dec 2019 Maladministration A2Dominion Housing Group Limited (201805079) Case 201805079 · Old Charges categories REPORT COMPLAINT 201805079 A2Dominion Housing Group 20 December 2019 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …