One Housing Group Limited (202110107)
The complaint is about the landlord’s handling of the sale of the resident’s property and her subsequent complaints.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Lambeth Council (202104181)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202115414)
The complaint is about: The landlord’s response to the resident’s request for his toilet seat to be repaired. The landlord’s handling of the associated complaint.
Birmingham City Council (202109066)
The complaint is about the landlord’s handling of: Repairs to a leaking roof and the damage this caused to the inside of the resident’s property. The associated complaint.
Thames Valley Housing Association Limited (202110462)
The complaint is about the landlord’s handling of the resident’s requests for information and documentation relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.
A2Dominion Housing Group Limited (202114719)
The resident complained about the landlord’s handling of her: Transfer request. Associated complaint.
London & Quadrant Housing Trust (202017193)
The complaint is about the landlord’s handling of the resident’s requests for information relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.
Longhurst Group Limited (202108482)
The complaint is about the landlord’s handling of the resident’s request for documentation, specifically, the Insurance-Backed Guarantee (IBG), following a window installation at his property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Great Places Housing Association (202108718)
The complaint is about the landlord’s handling of: Repairs to and the replacement of the resident’s back door. The associated complaint.
Onward Homes Limited (202100271)
The complaint is about the landlord’s handling of repairs to an ongoing leak from a porch roof.
ForHousing Limited (202111500)
The complaint is about the landlord’s handling of works to replace external doors and to remedy damp and mould in the resident’s property.
Metropolitan Thames Valley Housing (202115012)
The complaint is about the landlord’s response to:
Magenta Living (202113308)
The complaint is about the landlord’s response to the resident’s reports about repairs to her dividing fence.
Metropolitan Thames Valley Housing (202106427)
REPORT COMPLAINT 202106427 Metropolitan Housing Trust Limited 5 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
MHS Homes Ltd (202002691)
The complaint is about: the level of compensation the landlord has offered in response to the resident’s complaint about the delay in carrying out repairs to her bathroom. the landlord’s handling of the resident’s complaint.
Birmingham City Council (202103060)
REPORT COMPLAINT 202103060 Birmingham City Council 1 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
A2Dominion Housing Group Limited (202009687)
The complaint is about the landlord’s response to the resident’s report about the standard of cleaning and maintenance in the communal areas, including the bin store.
Birmingham City Council (202011461)
The complaint is about the landlord’s: Handling of the resident’s requests to replace her garden fence. Handling of the resident’s complaint.
Brent Council (202105638)
The complaint is about: The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring property. The landlord’s complaints handling.
Bristol City Council (202110758)
The complaint is about the landlord’s handling of reports about the conduct of the residents in relation to work at the property from: The contractor. A surveyor.
Ealing Council (202005837)
The complaint is about the landlord’s response to the resident’s reports of disrepair causing maggots to appear in his bathroom. The complaint is about the landlord’s handling of the subsequent complaint.
Hackney Council (202104301)
The complaint is about the landlord’s handling of a fault with the boiler in the resident’s property.
Hyde Housing Association Limited (202016195)
This complaint is about the landlord’s: Response to the resident’s reports of racist hate crime. Complaint handling.
LiveWest Homes Limited (202100646)
The complaint is about the landlord’s decision to recharge the resident for the repair works following the end of the tenancy.
Metropolitan Thames Valley Housing (202015885)
The complaint concerns the landlord’s response to the resident’s request to succeed the tenancy.
Notting Hill Genesis (202001714)
The complaint is about the landlord’s response to the resident’s report of Anti-Social Behaviour (ASB) from Neighbour A The landlord’s response to the resident’s report of noise related ASB from Neighbour B The landlord’s response to the related complaint.
Notting Hill Genesis (202014057)
This complaint is about the landlord’s rent arrears recovery action.
Richmond Housing Partnership Limited (202016229)
The complaints are about the landlord’s: response to concerns that were raised about by the resident about how she had been described within her tenancy file. complaint handling. decision not to remove entries from the resident’s tenancy file.
Places for People Group Limited (202107651)
The complaint is about: The landlord's response to reports about its staff member’s conduct towards the resident. The landlord’s complaint handling.
South Tyneside Council (202112662)
The complaint is about the landlord's handling of: The resident’s request for replacement windows at his property. The associated complaint.
Birmingham City Council (202011666)
The complaint concerns the landlord’s actions following a flood at the property caused by a fire sprinkler system in relation to: Repairs. Staff conduct. The decant. The compensation claim. The related complaint handling.
Leeds City Council (202101525)
The complaint is about the landlord’s response to the resident’s reports regarding the structural integrity of his property.
One Housing Group Limited (202014714)
The complaint is about the landlord’s: response to the resident’s request for information relating to the service charge accounts. communication regarding the service charge accounts, and its handling of the formal complaint.
Orbit Housing Association Limited (201909362)
The resident has complained about the landlord’s handling of her reports of damp and mould within her property and the subsequent damage it has caused. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202102181)
This complaint is about the landlord’s handling of the capping of the resident’s gas meter.
Rochdale Boroughwide Housing Limited (202017037)
The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB) by a neighbour.
Southwark Council (202109861)
This complaint is about: The landlord’s decision not to carry out previously agreed repairs to paintwork in the block’s communal areas on cost grounds; The landlord’s complaint handling.
Wealden District Council (202016254)
The complaint is about: The landlord’s response to the resident’s request about gutter cleaning at his property. The complaint handling.
Hammersmith and Fulham Council (202114715)
The complaint is about the response to the resident’s reports of blockages to her sinks and bath. The Ombudsman has also considered the landlord’s complaints handling.
Harrow Council (202007622)
The resident complains about the landlord’s handling of: Concerns about safety issues at the property due to subsidence; rehousing, and; the formal complaints.
Swindon Borough Council (202119090)
The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about the length of time it took to carry out adaptations at her property.
Metropolitan Housing Trust Limited (202106201)
The complaint is about the landlord’s handling of: Refurbishment works to the resident’s kitchen and alterations to the bathroom. The associated complaint.
Birmingham City Council (202106713)
The complaint is about the landlord’s handling of repair work to address a mouse infestation in the resident’s property.
Gateway Housing Association Limited (202114470)
The complaint is about: The landlord’s administration of the resident’s service charge. The landlord’s complaints handling.
Anchor Hanover Group (202114698)
The complaint is about the landlord’s handling of the resident’s report of a potential pest infestation issue within the loft area of the property.
Leeds City Council (202013938)
The complaint is about the landlord’s response to the resident’s reports about damp and mould in her property.
Leicester City Council (202106737)
The complaint is about the landlord’s: Handling of the resident’s reports about the frequency of the communal cleaning. Handling of the accusations made about the resident’s behaviour towards the cleaning staff. Complaint handling.
Longhurst Group Limited (202105677)
The complaint is about: The level of compensation offered by the landlord in respect of its acknowledged failings in responding to the resident’s reports of a leak at the property. The landlord’s complaint handling.
Longhurst Group Limited (202112155)
The complaint is about the landlord’s response to the resident’s reports of a pest infestation, and the repairs required to resolve the issue.
Brockley Tenants Co-operative Limited (202102834)
REPORT COMPLAINT 202102834 Brockley Tenants Co-operative Limited 21 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)