Thames Valley Housing Association Limited (202007961)
The complaint is about the landlord response to the resident’s reports of: The misuse of parking bays. Noise nuisance and antisocial behaviour (ASB).
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Barking and Dagenham Council (202017534)
This complaint is about the landlord’s handling of: the resident’s reports of damp in his property; the resident’s request to be re-housed; the related complaint.
Catalyst Housing Limited (202103784)
The complaint is about: The landlord's handling of reports of cold and draughty rooms. The landlord's handling of reports of other defects. The Ombudsman has also considered the landlord’s complaint handling.
Croydon Council (202104074)
REPORT COMPLAINT 202104074 Croydon Council 13 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Gateway Housing Association Limited (202117769)
The complaint is about: The level of compensation offered by the landlord for its handling of a water leak into the resident’s property. The landlord’s record keeping and complaint handling.
Haringey London Borough Council (202121817)
The complaint is about: The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints handling.
Torus62 Limited (202102544)
This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint.
Tower Hamlets Homes (202113702)
The complaint is about the landlord’s: Handling of a repair to the resident’s toilet. Complaint handling; specifically how long it took to respond at stage two of the complaints procedure.
Citizen Housing (202009563)
The resident complained of delay and poor-quality work by the landlord in its installation of a level access shower.
Clarion Housing Association Limited (202109782)
The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance.
ForHousing Limited (202111106)
The complaint is about the landlord's handling of the resident's concerns about the safety of her garden.
Newham Council (202011551)
The complaint is about the landlord’s response to a contaminated water tank. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202121406)
The complaint is about the landlord’s handling of repairs to the resident’s balcony window.
Origin Housing Limited (201809019)
The complaint concerns: The landlord's response to the resident's reports of banging and dripping noises from the pipework in the property. The associated formal complaint into the matter.
London Borough of Hillingdon (202009185)
The complaint is about the landlord’s handling of the resident’s concerns with a gas safety certificate.
Southend-on-Sea Borough Council (202009843)
The complaint is about the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her property.
Clarion Housing Association Limited (202122801)
The complaint is about: The landlord’s decision not to provide the resident with a designated parking space, following its error in advising that the property came with designated parking. The landlord’s complaints handling.
Lambeth Council (202106326)
The complaint is about the landlord’s handling of the resident’s reports of damage to kitchen flooring and cold draughts from the kitchen and the bedroom windows.
Lambeth Council (202115286)
The complaint is about the landlord’s handling of: Window repairs. The associated complaint.
Catalyst Housing Limited (202121479)
The complaint is about: The landlord’s handling of the resident’s reports regarding noise nuisance and trip hazards from its lack of repairs and maintenance to communal guttering. The landlord’s handling of the associated complaint and record keeping.
Torus62 Limited (202102573)
The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour from his neighbour. The landlord’s handling of counter-allegations of anti-social behaviour against the resident. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202106240)
The complaint is about the landlord’s handling of:
East End Homes Limited (202121527)
The complaint is about the landlord’s response to the resident’s reports of: Water ingress to the front of the property via the roof. Water ingress to the rear of the property via a window.
The Riverside Group Limited (202118184)
The complaint is about the landlord’s response to the resident’s reports regarding its contractor’s attendance at his property. The complaint is also about the landlord’s complaints handling, in particular its response times.
Clarion Housing Association Limited (202013901)
The resident complains about the landlord’s handling of her concerns regarding damp and mould at her property.
Hounslow Council (202109038)
The complaint is about: the landlord’s handling of the resident’s reports concerning antisocial behaviour from his neighbour. the landlord’s complaint handling.
Thurrock Council (202016111)
The complaint is regarding the landlord’s response to the resident’s: Reports of a roof leak. Reports of a drainage issue in her kitchen. The Ombudsman has made a finding regarding the landlord’s handling of the resident’s complaint.
Town and Country Housing (202120138)
The complaint concerns the landlord’s handling of the resident’s report of theft of his bike from the property car park.
Westminster City Council (202009409)
The resident complains about the landlord’s handling of their complaint and compensation claim in relation to a number of leaks into the property.
Leeds City Council (202104606)
This complaint is about the landlord’s handling of the re-plastering and associated works at the resident’s property.
London & Quadrant Housing Trust (202101094)
This complaint is about: The landlord’s handling of the resident’s requests for supporting information about its costs following an increase in her service charge; The landlord’s complaint handling.
Newlon Housing Trust (202103451)
The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s complaint handling has also been considered.
Waltham Forest Council (202118210)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Basildon Borough Council (202010721)
The complaint is about the landlords handling of repairs to a broken skylight following a storm in January 2020.
Flagship Housing Group Limited (202102407)
REPORT COMPLAINT 202102407 Flagship Housing Group Limited 26 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London & Quadrant Housing Trust (202113369)
The complaint is about the landlord’s: Handling of repairs to the heating and hot water system. Complaints handling.
Network Homes Limited (202103084)
The complaint is about: The landlord’s handling of the resident’s reports of damp at her property. The landlord’s handling of repairs required to the drainage system.
Epping Forest District Council (202014140)
The complaint is regarding: The landlord’s response to the resident’s report of a leak in her property. The landlord’s handling of the resident’s reports of damp and mould in the property. This Service has also made a separate finding regarding the landlord’s record keeping.
Metropolitan Thames Valley Housing (202009910)
REPORT COMPLAINT 202009910 Metropolitan Housing Trust Limited 25 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Hammersmith and Fulham Council (202100502)
The resident complains about the landlord’s handling of: a number of repairs in her property, and; her formal complaints. The Ombudsman has also considered the landlord’s record keeping.
Metropolitan Thames Valley Housing (202103667)
The complaint concerns how the landlord handled the resident’s reports of remedial works to her kitchen following a water leak from the property above.
Birmingham City Council (202012972)
The complaint is about the landlord’s handling og: Roof repairs to the resident’s property. The associated formal complaint.
Southern Housing Group Limited (202017178)
This complaint is about the landlord’s handling of: the resident’s reports of a leak through her living room ceiling; concerns raised by the resident about estate services.
Southwark Council (202007668)
The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been placed on an introductory tenancy rather than a secure tenancy. The associated formal complaint.
Southwark Council (202121360)
The complaint is about the landlord’s handling of the resident’s reports of faulty internal doors in his property.
Westminster City Council (202106183)
The complaint is about the landlord’s handling of the resident’s reports of faults to a new front door installed in 2019 and two windows in the living room and bedroom.
Birmingham City Council (202108749)
The complaint is about the landlord’s response to: The resident’s concerns about his heating and hot water system. The associated complaint.
London & Quadrant Housing Trust (202112089)
The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs.
Southwark Council (202101685)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof.
Leeds City Council (202102205)
This complaint is about the landlord’s handling of brickwork repairs to the resident’s property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)