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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 746 of 16,595 decisions matching "trust"

Decisions

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28 Apr 2023 Maladministration Peabody Trust (202112245) Case 202112245 · Managing Relations The complaint is about: The landlord’s handling of the repairs to the property. The landlord’s handling of the complaint and … 27 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202111543) Case 202111543 · Financial The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did … 27 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202128192) Case 202128192 · Estate Management The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking. 26 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202206262) Case 202206262 · ASB/Abuse/Nuisance The complaint is about: The handling of the resident’s request to be rehoused. The handling of the resident’s reports of … 25 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202114179) Case 202114179 · Managing Relations This complaint is about the landlord’s: Response to the resident’s report of a defect; Complaint handling. 24 Apr 2023 Maladministration London & Quadrant Housing Trust (202114456) Case 202114456 · Financial This complaint is about the landlord’s: Response to the resident’s service charge concerns; Complaint handling. 14 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202116921) Case 202116921 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about repairs to the bathroom at the property; The … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (202010808) Case 202010808 · Managing Relations The complaint is about: the landlord’s response to repairs required in the kitchen and to internal doors in the property. … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202122675) Case 202122675 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the front door at the … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127907) Case 202127907 · Managing Relations The complaint is about: The landlord’s handling of bathroom and kitchen repairs in the property. The landlord’s handling of the … 6 Apr 2023 Maladministration Peabody Trust (202200081) Case 202200081 · Financial The complaint is about: 3 Apr 2023 Maladministration London & Quadrant Housing Trust (202206543) Case 202206543 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports that the resident’s window had been broken. 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (201914143) Case 201914143 · Managing Relations This complaint is about the landlord’s: Handling of a management transfer from October 2019; Complaint handling. 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126008) Case 202126008 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of condensation to the windows resulting in mould and … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127272) Case 202127272 · Estate Management This is about the landlord’s handling of: the resident’s complaint about a neighbour’s building works. the associated complaint. 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207761) Case 202207761 · Managing Relations This complaint is about: The landlord’s response to several leaks, mould and condensation; The landlord’s complaint handling. 31 Mar 2023 Maladministration Peabody Trust (202202611) Case 202202611 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns about a phone call made to her by the … 29 Mar 2023 Maladministration London & Quadrant Housing Trust (202122562) Case 202122562 · Information and data management The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. Complaints handling. … 29 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202212263) Case 202212263 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint … 23 Mar 2023 Maladministration Newlon Housing Trust (202126212) Case 202126212 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to flooring in the property. Repairs to the guttering, downpipe, vent … 28 Feb 2023 Maladministration Peabody Trust 2018 (202013563) Case 202013563 · Managing Relations The complaint is about: The landlord’s handling of reports of anti-social behaviour and noise nuisance. Complaint handling. 23 Feb 2023 Maladministration London & Quadrant Housing Trust (202107703) Case 202107703 · Old Property Condition migrated-2025 The landlord’s handling of the resident’s reports of blocked drains and sewage ingress. The landlord’s complaint handling. 20 Feb 2023 Maladministration Cheshire Peaks & Plains Housing Trust (202211333) Case 202211333 · Estate Management The complaint is about the landlord’s: response to the resident’s request for a pathway to be replaced in her garden; … 16 Feb 2023 Maladministration London & Quadrant Housing Trust (202015388) Case 202015388 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of heating issues within his property and his concerns … 14 Feb 2023 Maladministration Peabody Trust (202123676) Case 202123676 · Managing Relations The complaint concerns: The level of compensation offered by the landlord following the loss of heating and hot water for … 13 Feb 2023 Maladministration Newlon Housing Trust (202215690) Case 202215690 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a bannister to be installed on her staircase, … 7 Feb 2023 Maladministration London & Quadrant Housing Trust (202119188) Case 202119188 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak from the balcony above her property, … 30 Jan 2023 Maladministration London & Quadrant Housing Trust (202205075) Case 202205075 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the kitchen sink and balcony in the property. 30 Jan 2023 Maladministration Peabody Trust (202109625) Case 202109625 · ASB/Abuse/Nuisance 24 Jan 2023 Maladministration London & Quadrant Housing Trust (202209429) Case 202209429 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for their fence to be repaired. 20 Jan 2023 Maladministration London & Quadrant Housing Trust (202203488) Case 202203488 · Managing Relations The complaint is about the landlord’s handling of a job to replace the resident’s blind. This Service has also made … 18 Jan 2023 Maladministration Peabody Trust (202208073) Case 202208073 · Estate Management The complaint is about the landlord’s: Response to the resident’s request for access to scaffolding to be relocated. Handling of … 16 Jan 2023 Maladministration London & Quadrant Housing Trust (202120419) Case 202120419 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of contractors entering the resident’s premises without permission. 20 Dec 2022 Maladministration London & Quadrant Housing Trust (202208063) Case 202208063 · Estate Management The complaint is about the landlord’s: response to the resident’s request for aerial spikes; complaints handling. 19 Dec 2022 Maladministration Newlon Housing Trust (202013332) Case 202013332 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of water ingress through their ceiling; Complaint handling. The … 17 Nov 2022 Maladministration Peabody Trust (202205611) Case 202205611 · Managing Relations The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom. 16 Nov 2022 Maladministration London & Quadrant Housing Trust (202207775) Case 202207775 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs at the resident’s property. 15 Nov 2022 Maladministration London & Quadrant Housing Trust (202118374) Case 202118374 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint. 8 Nov 2022 Maladministration London & Quadrant Housing Trust (202126700) Case 202126700 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of … 3 Nov 2022 Maladministration Peabody Trust (202113293) Case 202113293 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: the resident’s property transfer due to subsidence; the resident’s pest control reports. 31 Oct 2022 Maladministration London & Quadrant Housing Trust (202007591) Case 202007591 · Moving/Buying/Selling Home The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, … 31 Oct 2022 Maladministration London & Quadrant Housing Trust (202009492) Case 202009492 · Estate Management This complaint is about the landlord’s handling of: the repairs to remedy the damp and mould within the property the … 21 Oct 2022 Maladministration London & Quadrant Housing Trust (202123437) Case 202123437 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of noise nuisance from the communal heating system in the … 21 Oct 2022 Maladministration Trafford Housing Trust Limited (202202308) Case 202202308 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property. 17 Oct 2022 Maladministration London & Quadrant Housing Trust (202107410) Case 202107410 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repair issues to her windows. The formal complaint. 13 Oct 2022 Maladministration Newlon Housing Trust (202113337) Case 202113337 · Managing Relations This complaint is about the landlord’s handling of the prospective sale of the resident’s property. This complaint is also about … 3 Oct 2022 Maladministration Bromsgrove District Housing Trust Limited (202126525) Case 202126525 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint. 30 Sep 2022 Maladministration London & Quadrant Housing Trust (202103815) Case 202103815 · Moving/Buying/Selling Home The complaint is about the landlords handling of void works and condition of the property. This service has also investigated … 16 Sep 2022 Maladministration London & Quadrant Housing Trust (202015494) Case 202015494 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s noise nuisance reports. 31 Aug 2022 Maladministration Trafford Housing Trust Limited (202100386) Case 202100386 · Old Property Condition migrated-2025 This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s …