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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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8 May 2025 Maladministration Poplar Housing And Regeneration Community Association Limited (202317888) Case 202317888 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by her neighbour. 8 May 2025 Maladministration The Guinness Partnership Limited (202313998) Case 202313998 · Financial The complaint is about the level of compensation offered by the landlord following completion of roof repairs on the resident’s … 7 May 2025 Maladministration Bromford Housing Group Limited (202223880) Case 202223880 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 7 May 2025 Maladministration Saffron Housing Trust Limited (202321028) Case 202321028 · Planned Works The complaint is about the landlord’s handling of the resident’s reports about: Mould in the property The condition of the … 6 May 2025 Maladministration Paragon Asra Housing Limited (202328623) Case 202328623 · Financial The complaint is about the landlord’s handling of the resident’s request for information about the reserve fund and increases to … 6 May 2025 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202321234) Case 202321234 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request for repairs to the front and rear fences, and … 6 May 2025 Maladministration Soha Housing Limited (202337405) Case 202337405 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of pests and the conduct of its contractor. 6 May 2025 Maladministration Stockport Homes Limited (202406883) Case 202406883 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of reported damp and mould. 6 May 2025 Maladministration The Riverside Group Limited (202324423) Case 202324423 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about the conduct of its staff. 6 May 2025 Maladministration The Riverside Group Limited (202403212) Case 202403212 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's concerns about her neighbour’s parking. The Ombudsman has also investigated … 6 May 2025 Maladministration Torus62 Limited (202329890) Case 202329890 · Responsive repairs/activity The complaint is about the landlord’s handling of requests for repairs to the bathroom. 1 May 2025 Maladministration GreenSquareAccord Limited (202427767) Case 202427767 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). This Service has also considered … 1 May 2025 Maladministration Paragon Asra Housing Limited (202216244) Case 202216244 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. Remedial repairs. The complaint. The landlord operates … 30 Apr 2025 Maladministration bpha Limited (202331483) Case 202331483 · Financial The complaint is about the landlord’s: Handling of the resident’s request to keep a dog in the property. Management of … 30 Apr 2025 Maladministration Bromford Housing Group Limited (202316639) Case 202316639 · Managing Relations The resident’s complaint is about the landlord’s response to his reports of roof leaks and the associated works. In addition, … 30 Apr 2025 Maladministration Clarion Housing Association Limited (202309520) Case 202309520 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of antisocial behaviour (ASB). The Ombudsman has also decided to investigate … 30 Apr 2025 Maladministration Clarion Housing Association Limited (202419465) Case 202419465 · Moving/Buying/Selling Home The complaint is about the landlord’s response to: The resident's reports of a rodent infestation. The resident's request to be … 30 Apr 2025 Maladministration Habinteg Housing Association Limited (202322067) Case 202322067 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Wet room repairs. The resident’s complaint. 30 Apr 2025 Maladministration One Housing Group Limited (202413150) Case 202413150 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. 30 Apr 2025 Maladministration Paragon Asra Housing Limited (202233884) Case 202233884 · Financial The complaint is about the landlord’s handling of: The resident’s requests for explanations and evidence for increases to her service … 30 Apr 2025 Maladministration Paragon Asra Housing Limited (202319954) Case 202319954 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has … 30 Apr 2025 Maladministration Places for People Group Limited (202412933) Case 202412933 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs to the windows. Repairs … 30 Apr 2025 Maladministration The Community Housing Group Limited (202426589) Case 202426589 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about: Anti-social behaviour (ASB). Its members of staff’s behaviour. … 30 Apr 2025 Maladministration The Guinness Partnership Limited (202318752) Case 202318752 · Managing Relations The complaint is about: The resident's reports of faulty windows resulting in damp and mould. The resident's reports of faulty … 30 Apr 2025 Maladministration Thirteen Housing Group Limited (202414559) Case 202414559 · Responsive repairs/activity The complaint is about the landlord's handling of reports of damp and mould and the associated repairs. 30 Apr 2025 Maladministration Vico Homes Limited (202414925) Case 202414925 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is … 29 Apr 2025 Maladministration Rochdale Boroughwide Housing Limited (202323080) Case 202323080 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for: A radiator to be to be installed in … 29 Apr 2025 Maladministration The Riverside Group Limited (202315925) Case 202315925 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s responsive repairs, including a paving slab to the front of … 29 Apr 2025 Maladministration The Riverside Group Limited (202330237) Case 202330237 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s concerns about the condition of the property when it was … 29 Apr 2025 Maladministration Thirteen Housing Group Limited (202234205) Case 202234205 · Managing Relations The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered … 28 Apr 2025 Maladministration Abri Group Limited (202233472) Case 202233472 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of problems with her back garden. The landlord’s handling … 28 Apr 2025 Maladministration Abri Group Limited (202234471) Case 202234471 · Estate Management The complaint is about the landlord's handling of the resident's requests to remove waste from the area surrounding her home. … 28 Apr 2025 Maladministration Bromford Housing Group Limited (202407342) Case 202407342 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 28 Apr 2025 Maladministration Cornwall Housing Limited (202431990) Case 202431990 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about damp and mould. 28 Apr 2025 Maladministration Stonewater Limited (202329440) Case 202329440 · Financial The complaint is about the landlord’s handling of: The resident's requests for repairs following a flood. The resident’s request for … 25 Apr 2025 Maladministration Accent Housing Limited (202314860) Case 202314860 · Managing Relations The complaint is about the landlord's: Handling of the resident's reports of a leak at his property. Complaint handling. 25 Apr 2025 Maladministration Origin Housing Limited (202223894) Case 202223894 · Estate Management The complaint is about the resident’s reports of not receiving window cleaning services from the landlord via service charges. 24 Apr 2025 Maladministration Believe Housing Limited (202343170) Case 202343170 · Managing Relations REPORT COMPLAINT 202343170 Believe Housing Limited 24 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Apr 2025 Maladministration Stonewater Limited (202319832) Case 202319832 · Managing Relations The complaint is about the landlord’s handling of the resident’s door and window replacements. We have also considered the landlord’s … 23 Apr 2025 Maladministration The Guinness Partnership Limited (202318314) Case 202318314 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports damp, mould, and the associated repairs. 22 Apr 2025 Maladministration Clarion Housing Association Limited (202315657) Case 202315657 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of defects. 22 Apr 2025 Maladministration One Housing Group Limited (202322848) Case 202322848 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and associated repairs. Reports of damp and mould. The … 22 Apr 2025 Maladministration Stonewater Limited (202325080) Case 202325080 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the … 17 Apr 2025 Maladministration A2Dominion Housing Group Limited (202342384) Case 202342384 · Managing Relations The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to … 16 Apr 2025 Maladministration Abri Group Limited (202320191) Case 202320191 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of low water pressure. 16 Apr 2025 Maladministration Cobalt Housing Limited (202335451) Case 202335451 · Information and data management The complaint is about the landlord's administration of the resident's property pool plus (PPP) application and request it uploads supporting … 15 Apr 2025 Maladministration Aster Group Limited (202327863) Case 202327863 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked … 15 Apr 2025 Maladministration Home Group Limited (202426535) Case 202426535 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 15 Apr 2025 Maladministration Moat Homes Limited (202400899) Case 202400899 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about his communication needs. 14 Apr 2025 Maladministration Aster Group Limited (202321356) Case 202321356 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered …