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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 838 of 16,595 decisions matching "group"

Decisions

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27 Sep 2023 Maladministration Orbit Group Limited (202125373) Case 202125373 · Financial The complaint is about the level of compensation offered by the landlord for delays in carrying out repairs to the … 27 Sep 2023 Maladministration Platform Housing Group Limited (202124325) Case 202124325 · Information and data management The complaint is about: The landlord’s response to: Reports of a leak. Reports of an odour from the ensuite bathroom. … 27 Sep 2023 Maladministration Settle Group (202223458) Case 202223458 · Managing Relations The resident has complained about the landlord's handling of her reports of: repairs to the front fire door. repairs to … 25 Sep 2023 Maladministration The Riverside Group Limited (202208731) Case 202208731 · Old Property Condition migrated-2025 The complaint is about how the landlord handled repairs to the resident’s toilet. 22 Sep 2023 Maladministration Places for People Group Limited (202306033) Case 202306033 · Financial The complaint is about the landlord’s decision not to reimburse the resident for food and other expenses incurred during a … 19 Sep 2023 Maladministration Southern Housing Group Limited (202224516) Case 202224516 · Managing Relations The complaint is about the landlord’s handling of damp, mould and condensation. The landlord’s complaint handling has also been investigated. 14 Sep 2023 Maladministration Bromford Housing Group Limited (202213839) Case 202213839 · Old Property Condition migrated-2025 The complaint concerns the landlord’s responses to the resident’s request to replace the windows in the property. 8 Sep 2023 Maladministration A2Dominion Housing Group Limited (202209837) Case 202209837 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to be rehoused. This report … 8 Sep 2023 Maladministration Longhurst Group Limited (202209756) Case 202209756 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. … 8 Sep 2023 Maladministration Places for People Group Limited (202206249) Case 202206249 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 6 Sep 2023 Maladministration Aster Group Limited (202204915) Case 202204915 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also considered the landlord’s … 5 Sep 2023 Maladministration GreenSquare Group Limited (202210565) Case 202210565 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the safety of his heating system. 4 Sep 2023 Maladministration Abri Group Limited (202218106) Case 202218106 · Estate Management The complaint is about the landlord’s handling of reports that the resident was unable to use her parking space. 1 Sep 2023 Maladministration Platform Housing Group Limited (202218151) Case 202218151 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request for permission to carry out a major adaptation to … 31 Aug 2023 Maladministration GreenSquareAccord Limited (202006337) Case 202006337 · Financial REPORT COMPLAINT 202006337 Greensquare Group Limited 31 August 2023 (Updated following review on 18 June 2024) Our approach The Housing … 30 Aug 2023 Maladministration One Housing Group (202014551) Case 202014551 · Old Property Condition migrated-2025 The complaint relates to: The landlord’s handling of reports of a pest infestation. 29 Aug 2023 Maladministration Abri Group Limited (202127784) Case 202127784 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking at her sheltered scheme. 23 Aug 2023 Maladministration Gentoo Group Limited (202218794) Case 202218794 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of its proposals to remove the resident’s garage and driveway as part of … 21 Aug 2023 Maladministration Home Group Limited (202221234) Case 202221234 · Managing Relations The landlord’s handling of the resident’s report of a rodent infestation. The associated complaint. 15 Aug 2023 Maladministration Thirteen Housing Group Limited (202216348) Case 202216348 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s kitchen repairs. 14 Aug 2023 Maladministration Southern Housing Group Limited (202107312) Case 202107312 · Managing Relations The complaint concerns the landlord’s handling of the resident’s: Reports of damp and mould within the property. Request for a … 11 Aug 2023 Maladministration A2Dominion Housing Group Limited (202126302) Case 202126302 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 10 Aug 2023 Maladministration A2Dominion Housing Group Limited (202216864) Case 202216864 · Estate Management The complaint is about: The landlord’s handling of repairs to the communal lift. The landlord’s subsequent complaint handling. 10 Aug 2023 Maladministration Bromford Housing Group Limited (202210356) Case 202210356 · Managing Relations The complaint is about the landlord’s: handling of requests for repairs to the porch; handling of requests for repairs to … 9 Aug 2023 Maladministration The Riverside Group Limited (202214546) Case 202214546 · Estate Management The complaint is about the landlord’s handling of the resident’s report of a nuisance caused by an overgrown tree. 8 Aug 2023 Maladministration Thirteen Housing Group Limited (202204655) Case 202204655 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents’ reports of antisocial behaviour (ASB). The Ombudsman has also considered … 3 Aug 2023 Maladministration The Riverside Group Of Companies Ltd (202200076) Case 202200076 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s … 1 Aug 2023 Maladministration A2Dominion Housing Group Limited (202123456) Case 202123456 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling. 31 Jul 2023 Maladministration Southern Housing Group Limited (202127930) Case 202127930 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of: Damage, damp and mould to his living room … 29 Jul 2023 Maladministration Places for People Group Limited (202216070) Case 202216070 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 28 Jul 2023 Maladministration Platform Housing Group Limited (202214775) Case 202214775 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for a managed move. The landlord’s handling of the … 28 Jul 2023 Maladministration Southern Housing Group Limited (202116592) Case 202116592 · Estate Management The complaint is about the landlord’s handling of repairs at the property. This Service has also considered the landlord’s complaint … 28 Jul 2023 Maladministration Southern Housing Group Limited (202217424) Case 202217424 · Managing Relations The complaint is about the landlord’s handling of: Water leaks from the upstairs flat and the subsequent repairs. The resident’s … 27 Jul 2023 Maladministration Platform Housing Group Limited (202121416) Case 202121416 · Financial The complaint is about: The landlord’s response to the resident’s reports about damp in the resident’s garage The landlord’s response … 26 Jul 2023 Maladministration Orbit Group Limited (202119712) Case 202119712 · ASB/Abuse/Nuisance The complaint is about the landlord’s management and handling of: reports of a pigeon infestation. fly tipping on the estate. … 25 Jul 2023 Maladministration Home Group Limited (202128240) Case 202128240 · ASB/Abuse/Nuisance REPORT COMPLAINT 202128240 Home Group Limited 25 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Jul 2023 Maladministration Southern Housing Group Limited (202126007) Case 202126007 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: Damp and mould in the property and repair … 25 Jul 2023 Maladministration The Riverside Group Limited (202206996) Case 202206996 · Financial The complaint is about the landlord’s response to the resident’s concerns about the administration of the service charge. The Ombudsman … 25 Jul 2023 Maladministration The Riverside Group Limited (202219380) Case 202219380 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for upgrades to her property. 21 Jul 2023 Maladministration Southern Housing Group Limited (202015888) Case 202015888 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a rodent infestation. The landlord’s complaint handling. 20 Jul 2023 Maladministration A2Dominion Housing Group Limited (201905450) Case 201905450 · Managing Relations The complaint is about the landlord’s: Handling of the leaseholder’s reports of leaks into her property which led to internal … 20 Jul 2023 Maladministration Bromford Housing Group Limited (202123811) Case 202123811 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns regarding the temperature of the third bedroom within her … 19 Jul 2023 Maladministration A2Dominion Housing Group Limited (202121214) Case 202121214 · Financial The complaint is about the landlord's handling of: The resident's request for service charge information for the financial year 2020-21. … 19 Jul 2023 Maladministration Home Group Limited (202216903) Case 202216903 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repair works to the resident’s garden. 14 Jul 2023 Maladministration Aster Group Limited (202215791) Case 202215791 · Managing Relations REPORT COMPLAINT 202215791 Aster Group Limited 14 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 13 Jul 2023 Maladministration Southern Housing Group Limited (202110813) Case 202110813 · ASB/Abuse/Nuisance The complaint is about the landlord’s management of the legal proceedings to gain possession of the property occupied by a … 12 Jul 2023 Maladministration Southern Housing Group Limited (202118236) Case 202118236 · Managing Relations The complaint is about the landlord’s response to the resident's reports of: Damp and mould. A leak in the bathroom … 11 Jul 2023 Maladministration Thirteen Housing Group Limited (202229570) Case 202229570 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s report of a roof leak, damage to a ceiling, and … 3 Jul 2023 Maladministration Futures Housing Group Limited (202113588) Case 202113588 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about multiple leaks via the roof and guttering, and … 3 Jul 2023 Maladministration Longhurst Group Limited (202125338) Case 202125338 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s back door; complaints handling.