One Housing Group Limited (202219629)
The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s record keeping has also been considered.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southern Housing Group Limited (202302042)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The complaint.
Longhurst Group Limited (202226519)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated complaint.
Settle Group (202215101)
The complaint is about the landlord’s handling of: reports of staff conduct/racial discrimination; the resident’s complaint.
One Housing Group Limited (202227379)
The complaint is about the landlord's response to the resident's concerns about service charges.
The Riverside Group Limited (202225303)
The resident’s complaint is about how the landlord has handled his reports about outstanding repairs to a boundary fence.
Thirteen Housing Group Limited (202207896)
The complaint is regarding the landlord’s: Handling of repairs. Response to reports of damp. Level of communication with the resident.
Home Group Limited (202227295)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
North Star Housing Group (202225344)
The landlord’s handling of a reported leak and damp and mould at the resident’s property.
Orbit Group Limited (202220757)
The complaint is about the landlord’s response to the resident’s: Request for information relating to her service charge for grounds maintenance. Request for evidence of actual expenditure relating to her service charge. Complaint.
Southern Housing Group Limited (202207242)
The complaint is about the landlord's handling of: the repairs to the resident’s property in relation to: the roof. the crack in the party wall. the planned works to replace the roof. the resident’s complaint. The Ombudsman has also assessed the landlord’s record keeping.
Home Group Limited (202215876)
The resident’s complaint is about the landlord’s handing of his reports of Anti Social Behaviour (“ASB”) and his complaint.
The Riverside Group Limited (202304703)
The complaint is about the landlord’s handling of the resident’s reports of: A leak and the associated damp and mould. A carbon monoxide leak. The Ombudsman will also consider the landlord’s complaint handling.
A2Dominion Housing Group Limited (202208692)
The complaint is about the landlord’s handling of the resident’s reports of loss of heating in the property. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
A2Dominion Housing Group Limited (202216290)
The complaint is about the landlord’s response to the resident’s reports of water ingress to his flat due to leaks in a communal cupboard. The Ombudsman has also considered the landlord’s complaint handling.
One Housing Group Limited (202224679)
The complaint is about the landlord’s handling of: The resident’s reports of leaks to the property and subsequent damp and mould. The Ombudsman has also investigated the landlord’s complaint handling and communication with the resident.
Orbit Group Limited (202201763)
The complaint concerns the condition of the property at the start of the tenancy. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202212799)
The complaint is about the landlord’s handling of reports of damage to the building, paving, and the management company’s response. The Ombudsman has also investigated the landlord’s complaint handling.
Bromford Housing Group Limited (202210426)
The complaint is about the landlord’s: Response to the resident’s concerns about rising heating costs due to poor insulation in the property. Response to the resident’s reports of noise and smells coming from the binstores. Response to the resident's request to be rehoused. Handling of the resident’s complaints. This report …
Home Group Limited (202229518)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), including safeguarding concerns; request for rehousing. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Places for People Group Limited (202201987)
The complaint is about the landlord’s handling of the resident’s reports of draughts from her windows and doors. The Ombudsman has also considered the landlord’s record keeping.
Home Group Limited (202210494)
The complaint is about: The landlord’s response to the resident’s concerns over its handling of service charges and the services received. The landlord’s response to the resident’s reports about repairs to the property. The landlord’s complaint handling has also been investigated.
One Housing Group Limited (202229865)
The complaint is regarding the landlord’s: Handling of repairs to heating and hot water in the property. Communication in relation to an energy meter fault following changes to the heating system in the property. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202231624)
The complaint is about the landlord’s handling of the resident’s queries about a service charge, and paying for a service that was not being provided. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
Home Group Limited (202230420)
The complaint is about the landlord’s handling of recharges at the end of the resident’s tenancy. The Ombudsman has also investigated the landlord’s complaint handling.
Orbit Group Limited (202216362)
The complaint is about the landlord’s: Response to the works required in the resident’s bathroom. Complaint handling.
Orbit Group Limited (202227459)
The landlord’s response to the resident’s reports of outstanding defects to the property. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202219953)
The complaint is about the landlord’s handling of repairs to the resident’s roof and guttering, including delayed appointments and damages caused to the resident’s property. The landlord’s complaint handling has also been investigated.
A2Dominion Housing Group Limited (202214973)
The complaint is about: The landlord’s handling of the resident’s concerns about her patio. The landlord’s complaint handling.
Aster Group Limited (202122022)
The complaint is about: The landlord’s handling of repairs to the resident’s block. The landlord’s complaint handling has also been investigated.
Grand Union Housing Group Limited (202215462)
The complaint is about: The landlord’s response to the residents’ reports of a neighbour dispute. The landlord’s handling of the complaint.
Paradigm Housing Group Limited (202211070)
The resident’s complaint is about the landlord’s handling of: leaks in the property; reports of damp and mould around the bedroom window.
Places for People Group Limited (202203396)
The complaint is about: The landlord's response to the resident's concerns about the condition of the property following a mutual exchange. The landlord's handling of repairs to the property. The landlord's communication about a rent increase. The landlord’s complaint handling.
Places for People Group Limited (202214582)
The complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs within the property. Antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202124116)
The complaint is about the landlord’s handling of: Reports of disrepair to the windows and condensation causing mould growth and high internal temperatures. The resident’s associated complaint.
East Midlands Housing Group Limited (202211795)
REPORT COMPLAINT 202211795 East Midlands Housing Group Limited 26 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Southern Housing Group Limited (202307715)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Aster Group Limited (202233448)
The complaint is about the landlord’s handling of the resident’s request for: Quarterly rent statements. Her account to be reviewed for fraudulent activity. The Ombudsman has also looked at the landlord’s complaint handling.
Home Group Limited (202213850)
The complaint is about the landlord’s: Handling of the resident’s reports of trees and shrubs overhanging into his garden. Handling of the resident’s reports that common areas including an access footpath were not being maintained. Complaint handling.
A2Dominion Housing Group Limited (202223766)
The complaint is about the landlord’s: Handling of external works to the block and the related communication with the resident. Information provided in relation to charges for external work to the block .
Southern Housing Group Limited (202204109)
The complaint is about the landlord’s: Handling of repairs to faulty kitchen cupboard doors. Complaint handling.
A2Dominion Housing Group Limited (202016209)
The complaint is about the landlord’s: Handling of the resident’s application for succession. Complaint handling.
Bromford Housing Group Limited (202123542)
The resident’s complaint is about the landlord’s: Response to a sewage leak at her property; Response to her reports of water ingress and resultant damp; Handling of the associated complaint.
Southern Housing (202013457)
REPORT COMPLAINT 202013457 Southern Housing Group Limited 22 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Aster Group Limited (202205493)
The complaint is about the landlord’s handling of the resident’s reports of defects to the property, including damp and mould and door repair issues.
Places for People Group Limited (202206081)
The complaint is about the landlord’s handling of the resident’s reports of domestic abuse and her request for an urgent management transfer to flee the abuse. This investigation also considered the landlord’s handling of the resident’s complaint. This investigation also considered the landlord’s record keeping.
Southern Housing Group Limited (202128297)
The complaint is about the landlord’s handling of: Repairs in the kitchen. The resident's reports of damp and mould in the property and associated bathroom repairs. Record keeping The associated complaint.
Livv Housing Group (202121943)
The complaint is about the landlord’s handling of: The resident’s report of a pest infestation at the resident’s previous property. The resident’s report of a leak and rubbish found underneath the bath in the resident’s current property.
Southern Housing Group Limited (202203359)
The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by the resident on moving in. The resident’s complaint.
A2Dominion Housing Group Limited (202202594)
REPORT COMPLAINT 202202594 A2Dominion Housing Group Limited 19 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)