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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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31 Mar 2021 Maladministration Paragon Asra Housing Limited (202008426) Case 202008426 · Old Tenants Behaviour categories The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour, and her request to move properties. 30 Mar 2021 Maladministration Orbit Group Limited (201906190) Case 201906190 · Managing Relations REPORT COMPLAINT 201906190 Orbit Group Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Mar 2021 Maladministration Catalyst Housing Limited (202003309) Case 202003309 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request to provide form EWS1 for the building which the … 29 Mar 2021 Maladministration Great Places Housing Group Limited (201913746) Case 201913746 The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; associated formal complaint. 29 Mar 2021 Maladministration Midland Heart Limited (202000360) Case 202000360 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered to the resident following his reports of a pest infestation in his … 25 Mar 2021 Maladministration Anchor Hanover Group (202008755) Case 202008755 · Old Property Condition categories The resident’s complaint is about the landlord’s response to his reports of leaks to the flat roof and dormer window. … 25 Mar 2021 Maladministration Birmingham City Council (202007242) Case 202007242 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her reports of a roof leak. This Service has also investigated … 24 Mar 2021 Maladministration Sandwell Metropolitan Borough Council (201906786) Case 201906786 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 23 Mar 2021 Maladministration East Devon District Council (202008910) Case 202008910 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s reports of cigarette smoke infiltrating into her property from a … 22 Mar 2021 Maladministration Notting Hill Home Ownership Limited (202001957) Case 202001957 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a leak from his roof; associated formal complaint. 22 Mar 2021 Maladministration Southwark Council (202004554) Case 202004554 · Leaseholder The complaint is about the landlord’s handling of: The resident’s reports of leaks from the water tanks and the damage … 22 Mar 2021 Maladministration Southwark Council (202005132) Case 202005132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her … 19 Mar 2021 Maladministration Jigsaw Homes Group Limited (202007735) Case 202007735 · Old Tenants Behaviour categories The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB). 18 Mar 2021 Maladministration Hyde Housing Association Limited (202005895) Case 202005895 The landlord’s response to the resident’s report of disrepair to the roof. 16 Mar 2021 Maladministration Clarion Housing Association Limited (202000800) Case 202000800 · Old Tenants Behaviour categories The complaint is about the landlord’s response to reports of noise transference from a neighbouring property. 16 Mar 2021 Maladministration Islington and Shoreditch Housing Association Limited (201816716) Case 201816716 REPORT COMPLAINT 201816716 Islington and Shoreditch Housing Association Limited 16 March 2021 Our approach The Housing Ombudsman’s approach to investigating … 12 Mar 2021 Maladministration Optivo (202007038) Case 202007038 This complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 11 Mar 2021 Maladministration A2Dominion Housing Group Limited (201905377) Case 201905377 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal … 11 Mar 2021 Maladministration Kingston upon Thames Council (202000973) Case 202000973 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of items being left in the communal area. 9 Mar 2021 Maladministration Haringey Council (202005882) Case 202005882 · Case Review The complaint concerns the landlord’s administration of the resident’s rent account. 8 Mar 2021 Maladministration Metropolitan Housing Trust Limited (201817108) Case 201817108 The complaint is about the landlord’s complaint handling, specifically, its offer of compensation in recognition of its delay in attending … 8 Mar 2021 Maladministration Midland Heart Limited (201916075) Case 201916075 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s concerns about brick dust left at the property following work … 5 Mar 2021 Maladministration The Guinness Partnership Limited (202003383) Case 202003383 This complaint is about the landlord’s handling of the resident’s concerns about the condition of his windows. 3 Mar 2021 Maladministration Birmingham City Council (201915233) Case 201915233 · Local Authority / ALMO or TMO The resident complains about the landlord’s handling of repairs required to the gas fire following on from a gas safety … 3 Mar 2021 Maladministration Newlon Housing Trust (202009745) Case 202009745 · Old Complaints Handling categories The complaint is about: the landlord not communicating the outcome of a survey at the property to the resident and … 2 Mar 2021 Maladministration Notting Hill Genesis (201912129) Case 201912129 · Managing Relations The complaint is about the landlord’s response to the resident’s: 1 Mar 2021 Maladministration English Rural Housing Association Limited (202006486) Case 202006486 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the heating and hot water system in the resident’s property. 1 Mar 2021 Maladministration The Riverside Group Limited (201909546) Case 201909546 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s front and back doors. 27 Feb 2021 Maladministration Clarion Housing Association Limited (201912335) Case 201912335 · Managing Relations The complaint is about the landlord’s: response to the resident’s report of a leak complaint handling. 27 Feb 2021 Maladministration Dudley Metropolitan Borough Council (202003643) Case 202003643 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of: Repair to plaster to the walls and ceilings … 27 Feb 2021 Maladministration Gentoo Group Limited (201813223) Case 201813223 The complaint is about the landlord’s request for the resident to carry out repair works to the property within two … 26 Feb 2021 Maladministration Guinness Housing Association Limited (202005343) Case 202005343 · Old Property Condition migrated-2025 The complaint concerns: The level of compensation offered by the landlord following a leak and ceiling collapse in the resident’s … 26 Feb 2021 Maladministration Hammersmith and Fulham Council (202003737) Case 202003737 · Local Authority / ALMO or TMO The Complaint is about the landlord’s response to the resident’s reports concerning: The maintenance and cleaning of communal areas and … 26 Feb 2021 Maladministration Southwark Council (201913530) Case 201913530 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for repairs to a wall in her garden. 26 Feb 2021 Maladministration Southwark Council (201915518) Case 201915518 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: reports of a loss of heating and hot water the alleged conduct … 26 Feb 2021 Maladministration Waltham Forest Council (202009252) Case 202009252 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a request for information about tenancy succession and its subsequent handling of … 26 Feb 2021 Maladministration Westminster City Council (202004695) Case 202004695 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have the remaining windows at the property replaced … 25 Feb 2021 Maladministration A2Dominion Housing Group Limited (202007934) Case 202007934 The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The … 25 Feb 2021 Maladministration Barnet Council (201914457) Case 201914457 · Local Authority / ALMO or TMO The resident has complained that: The landlord has taken too long to resolve a fault with their heating system The … 25 Feb 2021 Maladministration Hammersmith and Fulham Council (202005456) Case 202005456 · Old Property Condition categories The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property. 25 Feb 2021 Maladministration Hinckley and Bosworth Borough Council (202011700) Case 202011700 · Local Authority / ALMO or TMO REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and … 24 Feb 2021 Maladministration Bernicia Group Limited (201905757) Case 201905757 · Old Tenants Behaviour categories The complaint is about the landlord’s response to reports of Antisocial Behaviour (ASB), in particular, noise nuisance and sound transference … 24 Feb 2021 Maladministration Flagship Housing Group Limited (202005674) Case 202005674 · Financial The resident complained about the landlord’s response: 23 Feb 2021 Maladministration Barnet Homes (202004063) Case 202004063 · Managing Relations The complaint refers to: The landlord’s handling of repairs to the resident’s property. The resident’s concerns relating to staff conduct. 23 Feb 2021 Maladministration Catalyst Housing Limited (202002366) Case 202002366 · Old Complaints Handling categories REPORT COMPLAINT 202002366 Catalyst Housing Limited 23 February 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Feb 2021 Maladministration London & Quadrant Housing Trust (201915921) Case 201915921 · Old Compensation categories REPORT COMPLAINT 201915921 London and Quadrant Housing Trust 23 February 2021 Our approach The Housing Ombudsman’s approach to investigating and … 23 Feb 2021 Maladministration London & Quadrant H T (202003178) Case 202003178 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the heating system. 22 Feb 2021 Maladministration Hyde Housing Association Limited (202006083) Case 202006083 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for … 22 Feb 2021 Maladministration Mid Devon District Council (202007057) Case 202007057 · Managing Relations The complaint is about the landlord’s decision to recharge the resident for repair costs following works on her boiler. 19 Feb 2021 Maladministration Grand Union Housing Group Limited (201913972) Case 201913972 · Case Review The complaint is about the landlord’s response to the resident’s report of disrepair in the property, primarily: The dormer windows …