Newlon Housing Trust (202125203)
The complaint is about the landlord’s handling of the resident’s reports about a leak in the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Bromford Housing Association Limited (202120321)
The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202100735)
The resident’s complaint is about the level of compensation the landlord offered for the failures in its handling of the resident’s reports of antisocial behaviour (ASB).
Westminster City Council (202105601)
The resident’s complaint is about the landlord's handling of a gas safety check and asbestos. The landlord's complaint handling will also be considered.
Clarion Housing Association Limited (202101301)
The complaint is about the landlords handling of water ingress from the resident’s roof. the subsequent complaint about the roof repair.
Hammersmith and Fulham Council (202103713)
The complaint is about the positioning of fencing between the resident’s property and a neighbour.
Paragon Asra Housing Limited (202012224)
The complaint is about the landlord’s handling of repairs to fix low hot water pressure at the resident’s property.
Believe Housing Limited (202109733)
The complaint is about: The landlord’s handling of the resident’s reports of ongoing leaks in her wet-room and the required repairs. The landlord’s handling of the associated complaint.
Paragon Asra Housing Limited (202118970)
The complaint concerns the landlord’s handling of: The resident’s reports of a theft at her property. The associated formal complaint.
Clarion Housing Association Limited (202119603)
The complaint is about the landlord’s handling of: The resident’s request to be removed from the tenancy. The subsequent complaint.
Haringey Council (202101108)
The complaint is about the landlord’s handling of: Various repairs to the resident’s property including repairs to the bathroom, kitchen, bedroom and balcony following a leak. The associated formal complaint.
Havering Council (202118386)
The complaint is about: The landlord’s handling of the resident’s reports regarding the condition of her new property at the start of her tenancy, and the length of time that it took her to move into the property. The landlord’s complaint handling and record keeping.
Lambeth Council (201911393)
This complaint is about the landlord’s handling of: the resident’s report that her kitchen window would not open; the resident’s report of a radiator fault.
Network Stadium Housing Association Limited (202104184)
The complaint is about the landlord’s handling of a leak in the resident’s roof.
Royal Borough Of Greenwich (202015542)
The complaint is about landlord’s handling of the resident’s request to relocate a mains stopcock from outside of the property to the inside of the property. The complaint is about landlord’s handling of the complaint.
Hexagon Housing Association Limited (201904493)
The complaint is about: The landlord’s response to the resident’s reports of disrepair to her property, in particular in relation to delays and the standard of repairs. The landlord’s complaint handling.
London & Quadrant Housing Trust (202011012)
The complaint is about: The landlord’s management of the resident’s application for rehousing. The associated communication and complaints handling.
Network Homes Limited (202101388)
The resident’s complaint is about the landlord’s handling of the repair of a leak at the property.
Town and Country Housing (202123546)
The complaint is about the landlord’s response to the resident’s request for replacement windows, which the resident reported failed to block out noise.
Clarion Housing Association Limited (202122853)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen sink and cabinet.
Thames Valley Housing Association Limited (202112333)
The complaint concerns how the landlord responded to the resident’s reports of noise transference due to noisy plumbing in the building.
Thrive Homes Limited (202122651)
The complaint is about the landlord’s response to the resident’s reports that a bank of land in front of her property was not being maintained regularly by the landlord.
Clarion Housing Association Limited (202014737)
The complaint is about the landlord’s response to the resident’s reports about damp and mould.
Gentoo Sunderland Ltd (202108649)
The complaint is about the landlord’s management of asbestos at the resident’s property. the landlord’s handling of other disrepair issues including damp and floor repair.
Greenwich Council (202122271)
REPORT COMPLAINT 202122271 Greenwich Council 1 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Arun District Council (202109998)
The resident complains about: The landlord’s approach to repairs during Covid-19 (complaint A). The handling of complaint A (complaint B). A warning the landlord gave about unreasonable behaviour (complaint C). Overall complaint handling and adherence to the Ombudsman’s Complaint Handling Code. The landlord’s unreasonable behaviour policy.
Barking and Dagenham Council (202101016)
The complaint is about the landlords handling of the resident’s reports of damp and mould in her property.
Clarion Housing Association Limited (202008239)
The complaint is about the landlord’s response to the residents’ request to change the tenancy from a joint tenancy to a sole tenancy and refund the deposit.
Hammersmith and Fulham Council (202103242)
The complaint is about the landlord’s handling of the replacement of the resident’s floor.
Metropolitan Thames Valley Housing (202122062)
The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the windows in his property. Communication with the resident about the replacement windows.
Southwark Council (202106367)
The complaint is about the landlord’s handling of the resident’s reports of an overheating problem with the communal heating system.
Southwark Council (202114476)
The complaint is about the landlord’s handling of the resident’s reports of damp in 2021. The Ombudsman has also considered the landlord’s complaints handling.
Hammersmith and Fulham Council (202101528)
The complaint is about the landlord’s response to the resident’s: application for a property transfer; request for temporary accommodation due to ongoing antisocial behaviour (ASB); request for a management transfer. The Ombudsman has also investigated the landlord’s complaints handling as part of the complaint.
Lambeth Council (202104665)
The complaint is about the landlord’s response to the resident’s reports of a leak.
Optivo (202108225)
This complaint is about: The level of redress the landlord offered the resident in response to delays and failures linked to damp and mould repairs and a related decant; The landlord’s complaint handling.
Freebridge Community Housing Limited (202109575)
This complaint is about the landlord’s handling of the resident’s reports of damp and mould in his property.
Longhurst Group Limited (202116735)
The complaint is about the landlord’s handling of repairs to the resident’s windows, rear door, and outhouse roof.
Sandwell Metropolitan Borough Council (202106499)
The complaint is about the landlord’s response to the resident’s queries regarding the service charge and standard of services provided.
Brighton and Hove City Council (202120965)
The complaint is about the landlord’s response to the resident’s reports about her application for a mutual exchange.
Catalyst Housing Limited (202115702)
The complaint is about the landlord’s handling of repairs to the exterior of the property including to the windows, paintwork, front door and bin storage.
Metropolitan Thames Valley Housing (202016312)
REPORT COMPLAINT 202016312 Metropolitan Thames Valley Trust 25 May 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Paragon Asra Housing Limited (202111314)
The complaint is about the landlord’s: Handling of the resident’s reports of a noise nuisance by her neighbour. Complaint handling.
Hackney Council (202118205)
The complaint is about the landlord's handling of the resident’s report of a leak from the property above and the subsequent damage caused to her property.
Lambeth Council (202121192)
The complaint is about the landlord’s handling of a refund into the resident’s rent account.
East Midlands Housing Group Limited (202110368)
This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of upgrades and repairs to the property’s central heating; The landlord’s complaint handling.
Kingston upon Hull City Council (202120796)
The complaint is about the landlord’s response to the resident’s report of a repair needed to the driveway.
Sandwell Metropolitan Borough Council (202014265)
The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated noise nuisance.
Shepherds Bush Housing Association Limited (202110713)
The complaint is about the landlord’s handling of the resident’s reports of the kitchen being in disrepair.
Sovereign Living Limited (202015350)
This complaint is about: The landlord’s response to the resident’s concerns around the condition of the property’s rear garden; The landlord’s complaint handling.
Orbit Group Limited (202011022)
The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the windows at the property. Response to the resident’s reports of repairs required to the roof at the property. Complaints handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)