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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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25 May 2021 Maladministration Midland Heart Limited (202008032) Case 202008032 · ASB/Abuse/Nuisance REPORT COMPLAINT 202008032 Midland Heart Limited 25 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 May 2021 Maladministration Southwark Council (202011769) Case 202011769 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s reports of repairs required to the kitchen window in his property … 21 May 2021 Maladministration Haringey Council (202010916) Case 202010916 · Local Authority / ALMO or TMO The complaint concerns the level of compensation offered to the resident following her reports of upsurges in her kitchen pipes. 21 May 2021 Maladministration LiveWest Homes Limited (202006136) Case 202006136 · ASB/Abuse/Nuisance The complaint refers to the landlord’s response to the resident’s concerns about the implementation and extension of a single point … 20 May 2021 Maladministration Catalyst Housing Limited (202001741) Case 202001741 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to … 20 May 2021 Maladministration London Borough of Hackney (202010288) Case 202010288 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property. 20 May 2021 Maladministration Tower Hamlets Council (202005068) Case 202005068 · Managing Relations REPORT COMPLAINT 202005068 Tower Hamlets Homes May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 19 May 2021 Maladministration Adur District Council (202001176) Case 202001176 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to reports of damp and mould at the resident’s property. The complaint is … 18 May 2021 Maladministration Hammersmith and Fulham Council (202009699) Case 202009699 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s reports of repairs needed to the window frame and damp and … 18 May 2021 Maladministration The Riverside Group Limited (202007063) Case 202007063 · Managing Relations The complaint is about the landlord’s response to concerns that were raised about staff conduct. 17 May 2021 Maladministration Apna Ghar Housing Association Limited (202005601) Case 202005601 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of a damaged door in 2019. The landlord’s handling of … 17 May 2021 Maladministration Midland Heart Limited (202003239) Case 202003239 · Old Property Condition migrated-2025 The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and … 17 May 2021 Maladministration One Housing Group Limited (202002660) Case 202002660 · Financial The complaint is about: 14 May 2021 Maladministration Hammersmith and Fulham Council (202009329) Case 202009329 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of water ingress to her bathroom ceiling from the property … 11 May 2021 Maladministration Optivo (202012054) Case 202012054 · Managing Relations The complaint was about the landlord's response to the resident’s request for redress for a delayed roof repair. 11 May 2021 Maladministration Paragon Asra Housing Limited (201914106) Case 201914106 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s reports of damp. 10 May 2021 Maladministration Metropolitan Housing Trust Limited (202009065) Case 202009065 · Estate Management The complaint is about the landlord’s handling of:- 7 May 2021 Maladministration Greenwich Council (202005808) Case 202005808 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also … 7 May 2021 Maladministration Hyde Housing Association Limited (202012113) Case 202012113 · Managing Relations The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling … 7 May 2021 Maladministration Leicester City Council (202007082) Case 202007082 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 6 May 2021 Maladministration Stevenage Borough Council (202009309) Case 202009309 · Local Authority / ALMO or TMO The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside … 5 May 2021 Maladministration Clarion Housing Association Limited (202013429) Case 202013429 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property. 5 May 2021 Maladministration London & Quadrant Housing Trust (201912066) Case 201912066 · Health and Safety (inc. building safety) The resident has complained about: the landlord’s response to reports of a gas leak from a neighbouring property and its … 30 Apr 2021 Maladministration Camden Council (202004959) Case 202004959 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s response to reports of the … 30 Apr 2021 Maladministration One Housing Group Limited (202006022) Case 202006022 · Managing Relations The Complaint is about the landlord’s response to residents’ reports about: Disrepair to bedroom and conservatory windows and the subsequent … 30 Apr 2021 Maladministration Orbit Group Limited (202001893) Case 202001893 · Financial The complaint is about: The landlord’s response to the resident’s claim to replace the carpets at the property, following an … 30 Apr 2021 Maladministration Waltham Forest Council (202004117) Case 202004117 · Old Property Condition migrated-2025 The resident has complained that the landlord has taken too long to resolve their reports of subsidence at the building … 30 Apr 2021 Maladministration Wandsworth Council (202002164) Case 202002164 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to the resident’s request for a partial refund of the water charges she had … 29 Apr 2021 Maladministration London Borough of Hackney (202000798) Case 202000798 · Local Authority / ALMO or TMO The resident complains about how the landlord handled reports of problems with the heating and hot water in the property … 29 Apr 2021 Maladministration Nottingham City Homes (201916141) Case 201916141 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of repairs to the resident's property, the resident's requests for compensation and the … 29 Apr 2021 Maladministration Southwark Council (201912677) Case 201912677 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a faulty window. The landlord’s response to the … 28 Apr 2021 Maladministration Islington Council (202006439) Case 202006439 The complaint is about the landlord’s: 28 Apr 2021 Maladministration London Borough of Hackney (202007684) Case 202007684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise transference from a neighbouring property. 27 Apr 2021 Maladministration Lambeth Council (202011897) Case 202011897 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s reports of a leaking communal roof and the resulting internal … 23 Apr 2021 Maladministration A2Dominion Housing Group Limited (201905765) Case 201905765 · Moving/Buying/Selling Home This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it … 22 Apr 2021 Maladministration Hexagon Housing Association Limited (202004092) Case 202004092 · Old Property Condition migrated-2025 The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to: 21 Apr 2021 Maladministration MHS Homes Ltd (202011237) Case 202011237 · Voluntary The complaint concerns the landlord’s handling of the resident’s reports of damp and mould at the property. 20 Apr 2021 Maladministration BCP Council (201915205) Case 201915205 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 19 Apr 2021 Maladministration Hammersmith and Fulham Council (202004933) Case 202004933 REPORT COMPLAINT 202004933 Hammersmith and Fulham Council 19 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Apr 2021 Maladministration Southern Housing Group Limited (202010510) Case 202010510 · Information and data management The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. … 15 Apr 2021 Maladministration Greenwich Council (201909305) Case 201909305 The complaint is about the landlord’s handling of the resident’s report of a defective window. The Ombudsman has also considered … 15 Apr 2021 Maladministration Tower Hamlets Community Housing (202001334) Case 202001334 · Estate Management The complaint is about the landlord's handling of the resident’s request for an emergency repair to the communal front door … 13 Apr 2021 Maladministration Sheffield City Council (201910086) Case 201910086 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of leaks in her property. the landlord’s response to … 12 Apr 2021 Maladministration LiveWest Homes Limited (202010159) Case 202010159 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of her request to install a wood burning stove at her property. 7 Apr 2021 Maladministration Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008274) Case 202008274 · Managing Relations The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the … 7 Apr 2021 Maladministration Newham Council (201907092) Case 201907092 The complaint is about: the landlord’s handling of repairs to the resident’s bathroom. the landlord’s complaints handling. 7 Apr 2021 Maladministration Southwark Council (202001796) Case 202001796 · Local Authority / ALMO or TMO The resident has complained that the landlord has allocated a service charge refund to outstanding invoices that they have repeatedly … 6 Apr 2021 Maladministration Birmingham City Council (202010091) Case 202010091 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated … 6 Apr 2021 Maladministration Clarion Housing Association Limited (201908255) Case 201908255 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint. 31 Mar 2021 Maladministration Kingston upon Thames Council (201903721) Case 201903721 · Local Authority / ALMO or TMO The resident has complained about the landlord’s handling of their reports of anti-social behaviour.