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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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16 Jul 2021 Maladministration Clarion Housing Association Limited (202010433) Case 202010433 · Financial The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her … 14 Jul 2021 Maladministration One Housing Group Limited (202013584) Case 202013584 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered the resident following a leak into her property. 13 Jul 2021 Maladministration London & Quadrant Housing Trust (202007908) Case 202007908 · Old Property Condition migrated-2025 The resident has complained that the landlord has offered insufficient compensation after upholding their complaint about the condition of the … 13 Jul 2021 Maladministration Metropolitan Housing Trust Limited (202002912) Case 202002912 · Financial This complaint is about the landlord’s handling of: the resident’s questions about service charges; the related complaint. 13 Jul 2021 Maladministration Stonewater Limited (202010070) Case 202010070 · Estate Management The resident has complained about the level of service provided by the landlord with regard to grounds maintenance and cleaning … 9 Jul 2021 Maladministration Barnet Council (202006969) Case 202006969 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of repairs to the roof and about the level of compensation it … 7 Jul 2021 Maladministration Catalyst Housing Limited (202007537) Case 202007537 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour caused by his upstairs neighbours. 6 Jul 2021 Maladministration Midland Heart Limited (202013704) Case 202013704 · Estate Management The complaint is about: The landlord’s handling of repairs to the security light outside the resident’s property. The landlord’s associated … 5 Jul 2021 Maladministration Metropolitan Housing Trust Limited (202100327) Case 202100327 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to vandalism and misuse of the resident’s allocated parking bay. The landlord’s handling … 2 Jul 2021 Maladministration Places for People Homes Limited (201906836) Case 201906836 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damage caused to his property during heating works. 1 Jul 2021 Maladministration Home Group Limited (202002972) Case 202002972 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of the resident’s reports of leaks coming from her water tank and leaving … 1 Jul 2021 Maladministration Stevenage Borough Council (202013153) Case 202013153 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns of the misuse of parking facilities in his estate. 1 Jul 2021 Maladministration Tower Hamlets Council (202016524) Case 202016524 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damage to his walls and floors. 30 Jun 2021 Maladministration Inquilab Housing Association Limited (202000804) Case 202000804 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs in the property including leaks in the bathroom and … 30 Jun 2021 Maladministration Poole Housing Partnership Ltd (202013157) Case 202013157 · Estate Management The complaint is about the landlord’s response to the resident’s enquiries about the use and allocation of the sheds on … 30 Jun 2021 Maladministration Royal Borough of Kensington and Chelsea (202101926) Case 202101926 · Local Authority / ALMO or TMO REPORT COMPLAINT 202101926 Royal Borough of Kensington and Chelsea June 2021 Our approach The Housing Ombudsman’s approach to investigating and … 29 Jun 2021 Maladministration One Housing Group Limited (202004807) Case 202004807 · Old Property Condition migrated-2025 The resident has complained about the time taken to investigate and resolve their reports of inadequate water pressure in their … 28 Jun 2021 Maladministration Arun District Council (202010488) Case 202010488 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns about the repair of a bedroom ceiling that contained … 25 Jun 2021 Maladministration Bromford Housing Association Limited (202012170) Case 202012170 · Occupancy Rights The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a … 24 Jun 2021 Maladministration Guinness Housing Association Limited (202004732) Case 202004732 · Managing Relations The resident complained about the landlord's response to: 24 Jun 2021 Maladministration Jigsaw Homes Tameside (202000469) Case 202000469 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a repair to the floor of his property. 24 Jun 2021 Maladministration Shepherds Bush Housing Association Limited (202014550) Case 202014550 · Managing Relations The complaint refers to: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of … 23 Jun 2021 Maladministration Southwark Council (202003378) Case 202003378 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of the repairs required to her bathroom. 22 Jun 2021 Maladministration London Borough of Enfield (201914492) Case 201914492 · Local Authority / ALMO or TMO The complaint is about the landlord’s: 21 Jun 2021 Maladministration Metropolitan Housing Trust Limited (202011850) Case 202011850 · Estate Management The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s complaint about the issue. 21 Jun 2021 Maladministration Southway Housing Trust (Manchester) Limited (202015797) Case 202015797 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s claim for compensation for damage to his belongings, which the … 18 Jun 2021 Maladministration Metropolitan Housing Trust Limited (202009429) Case 202009429 · Managing Relations This complaint is about the landlord’s handling of: concerns raised by the resident about planned works to his block; the … 17 Jun 2021 Maladministration Cheshire Peaks & Plains Housing Trust (201910162) Case 201910162 · Estate Management The complaint is about: 16 Jun 2021 Maladministration Stonewater Limited (202011072) Case 202011072 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repairs required to the intercom system at the … 15 Jun 2021 Maladministration Metropolitan Housing Trust Limited (202010666) Case 202010666 · Estate Management The complaint is about: the landlord’s handling of the resident’s request for a refund of her service charge in relation … 14 Jun 2021 Maladministration The Cambridge Housing Society Limited (202010357) Case 202010357 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of pests in her property. The landlord’s complaint handling 11 Jun 2021 Maladministration Birmingham City Council (202002975) Case 202002975 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to redecorate, following damage caused by a … 11 Jun 2021 Maladministration MHS Homes Ltd (202002094) Case 202002094 · Voluntary The complaint is about the landlord’s response to the resident’s reports of rodents in her property. 10 Jun 2021 Maladministration Midland Heart Limited (202013847) Case 202013847 · Old Property Condition migrated-2025 REPORT COMPLAINT 202013847 Midland Heart Limited 10 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 9 Jun 2021 Maladministration Swindon Borough Council (202008806) Case 202008806 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about damage to her sofa. 8 Jun 2021 Maladministration Sanctuary Housing Association (202006890) Case 202006890 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal to allow the resident to purchase the property. 7 Jun 2021 Maladministration Cognatum Estates Ltd (202012911) Case 202012911 · Voluntary The complaint refers to: The landlord’s response to the resident’s report of the vegetation being removed from the trellis that … 7 Jun 2021 Maladministration Islington Council (202003808) Case 202003808 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of large cracks in the walls of the property and the … 7 Jun 2021 Maladministration Optivo (202009764) Case 202009764 · Old Property Condition migrated-2025 REPORT COMPLAINT 202009764 Optivo 3 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to … 7 Jun 2021 Maladministration Stonewater (2) Limited (202008221) Case 202008221 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of reports of Anti-Social Behaviour (ASB). The complaint is also about the landlord’s … 7 Jun 2021 Maladministration Thames Valley Housing Association Limited (202008787) Case 202008787 · Managing Relations The complaint was about the landlord's response to the resident's: 3 Jun 2021 Maladministration Tower Hamlets Homes (202009013) Case 202009013 · Managing Relations REPORT COMPLAINT 202009013 Tower Hamlets Homes 3 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 2 Jun 2021 Maladministration Notting Hill Genesis (202002556) Case 202002556 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns and reports about the hot water provision affecting her … 28 May 2021 Maladministration Camden Council (202010569) Case 202010569 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of adaptations following an occupational therapist assessment. Complaint handling. 28 May 2021 Maladministration Citizen Housing (202007884) Case 202007884 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s ‘Voluntary Right To Buy’ (VRTB) application. 28 May 2021 Maladministration Guinness Housing Association Limited (202007002) Case 202007002 · Managing Relations The resident has complained about the way the landlord handled repeated leaks through the kitchen and living room ceilings. The … 28 May 2021 Maladministration Hammersmith and Fulham Council (202009410) Case 202009410 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of leaks in her property. Handling of the associated … 28 May 2021 Maladministration Peabody Trust (201910038) Case 201910038 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also considered the … 27 May 2021 Maladministration Hammersmith and Fulham Council (202011017) Case 202011017 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of a water leak from her kitchen waste pipe. 27 May 2021 Maladministration Thames Valley Housing Association Limited (202009548) Case 202009548 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s complaint relating to the condition of the roof.