Hammersmith and Fulham Council (202109799)
The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. Associated repair issues believed to be caused by the subsidence.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hammersmith and Fulham Council (202115349)
The complaint is about: The landlord’s handling of the resident’s reports about a leak into the property. The landlord’s complaint handling.
Haringey Council (202107523)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property, and its handling of associated repairs.
Metropolitan Thames Valley Housing (202123112)
The complaint is about: The landlord’s handling of repairs to rectify a flood in the resident’s bathroom and its handling of follow-on works. The landlord’s handling of repairs to a leak under the resident’s bath and its handling of follow-on works.
Metropolitan Thames Valley Housing (202126465)
The complaint is about: The landlord’s handling of repairs to the resident’s letterbox. The landlord’s complaint handling.
Clarion Housing Association Limited (202105519)
This complaint is about the landlord’s handling of the resident’s concerns about charges for use of an electrical vehicle charging point.
Metropolitan Thames Valley Housing (202005143)
The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s complaints handling.
Network Homes Limited (202125240)
The complaint is about the landlord’s handling of the resident’s concerns about the condition, safety and security of her garden when she moved into her property.
Onward Homes Limited (202107346)
The complaint is about: The landlord’s response to the resident’s report of potholes in the communal carpark. The landlord’s complaint handling.
Haringey Council (202106442)
The complaint is about the landlord’s handling of the resident’s reports of a leak.
Hammersmith and Fulham Council (202102546)
The complaint is about: The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke detector, the extractor, the roof leak, and mould). The landlord’s complaint handling.
Habinteg Housing Association Limited (202012489)
The complaint is about the landlord’s handling of: The resident’s request for the windows in the property to be renewed. The associated complaint.
Peabody Trust (202016218)
The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of the resident’s complaint.
Southwark Council (202118163)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in her property and in the basement below it. Complaint handling.
The Riverside Group Limited (202113445)
The complaint is about the landlord’s handling of the resident’s request for the replacement of a chain-link fence in the property.
Broadland Housing Association Limited (202101362)
The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response to the resident’s reports of ASB between December 2017 and December 2019. a lack of clarity relating to the property’s boundaries. the Community Trigger review meeting, the decision that was …
Havering Council (202112977)
REPORT COMPLAINT 202112977 Havering Council 12 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Leeds City Council (202125900)
The complaint is about the landlord’s handling of the resident’s reports of damp and leaks following a repair to her roof.
A2Dominion Housing Group Limited (202111942)
The complaint is about: The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. The landlord’s complaint handling.
Leeds City Council (202106197)
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (201915332)
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak. Handling of the subsequent complaint.
London & Quadrant Housing Trust (202114580)
The complaint is about: The landlord’s handling of the resident’s reports about overgrown trees. The landlord’s complaints handling.
Shepherds Bush Housing Association Limited (202106094)
The complaint is about the landlord’s: Response to the resident’s reports about the condition of the windows at the property. Complaints handling.
Charnwood Borough Council (202111440)
The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the complaint relates to: The landlord’s handling of works to the resident’s floorboards. The landlord’s handling of repairs to the ceiling of the property below. The landlord’s handling of works to …
Vivid Housing Limited (202124450)
The complaint is about the landlord's handling of the resident’s reports of overgrown bamboo from a neighbouring property.
East Devon District Council (202113709)
The complaint is about: The landlord’s refusal to allow a mutual property exchange. The landlord’s handling of the complaint.
Great Places Housing Association (202122850)
The resident complains about the landlord’s response to her reports of damage caused to her property following a leak, and the level of compensation/redress offered for this.
Islington Council (202112762)
The complaint is about: The landlord’s handling of repairs to the resident’s boiler; and The landlord’s handling of the resident’s complaint.
London Borough of Hounslow (202118241)
The complaint is about the landlord's response to the resident's reports of repairs to the communal guttering.
The Guinness Partnership Limited (202124928)
The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property.
Hammersmith and Fulham Council (202109186)
The complaint is about: The resident’s concerns that the landlord failed to act to mitigate the noise transference from the above property, specifically in relation to the flooring. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202201700)
The complaint is about the landlord's response to the resident’s concerns regarding parking enforcement.
Leeds City Council (202116723)
The complaint is about the landlord’s response to the resident’s reports regarding replastering works at her property.
Tower Hamlets Homes (202122790)
The complaint is about the landlord’s response to the resident’s report of loss of heating in the lounge of his property.
London & Quadrant Housing Trust (202118898)
The complaint concerns the landlord’s handling of: Repairs to the front and back doors of the property. The associated formal complaint into the matter.
Hyde Housing Association Limited (202016984)
The complaint is about the landlord’s response to the resident’s reports about: Notification of a rent increase. Anti-Social Behaviour (ASB) from a neighbour. Fire Safety. The landlord’s associated complaints handling has also been investigated.
Kingston upon Hull City Council (202124741)
This complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system.
Lambeth Council (202124358)
The resident complains about the landlords handling of: The reports of repairs to the boiler, and; the formal complaint. The Ombudsman has also considered the landlord’s record keeping.
Royal Borough of Kensington and Chelsea (202124640)
The complaint is about the landlord’s response to the resident’s reports of damage to his kitchen units during pest-proofing works.
Wandle Housing Association Limited (202119196)
The complaint is about the landlord’s handling of: Repairs needed to the resident’s window due to damp and mould. Repairs to the lighting within the communal car park. The resident’s concerns regarding a missing communal bin. The associated complaint.
Catalyst Housing Limited (202014330)
The complaint is about: The landlord’s response to the resident’s request for air conditioning during major works. The complaint handling delay.
Nottingham City Homes Registered Provider Limited (202126630)
The complaint concerns: The landlord’s handling of communal roof repairs and pests. The landlord’s response to the resident’s complaint about its customer service.
Reading Borough Council (202108870)
The complaint is about the landlord’s handling of adaptations to the property.
Ashford Borough Council (202112658)
The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident with a Notice Seeking Possession (NOSP) following a visit to his property by a contractor, on 5 February 2021.
Hyde Housing Association Limited (202115651)
This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas at the resident’s building. The landlord’s handling of the associated complaint.
Leeds City Council (202105184)
The complaint is about the landlord’s response to the residents reports of leaks from the roof of the property.
Platform Housing Group Limited (202120865)
The complaint is about: The landlords handling of the resident’s concerns about rear access to their garden, and; the landlords handling of the resident’s complaint through its internal complaints process.
Southern Housing Group Limited (202114639)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) noise nuisance from her neighbour; response to the resident’s reports of noise caused by the building vibrating; complaint handling.
The Guinness Partnership Limited (202125458)
The complaint is about the landlord’s handling of the resident’s reports of his faulty boiler.
Westminster City Council (202116473)
The complaint concerns: The landlord’s handling of a leak and damage to the resident’s kitchen cupboard and flooring. The landlord’s record keeping.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)